subject:"Re\: \[rt\-users\] url encoding"

Re: [rt-users] url encoding

2016-06-22 Thread Joe Kirby

Got it!!! It worked great.

Thank you so so much.

Joe

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - ki...@umbc.edu

> On Jun 22, 2016, at 7:04 AM, Christian Loos  wrote:
> 
> OK, again a copy error, use this one
> 
> https://umbc.co1.qualtrics.com/SE/?{$HTML::Mason::Commands::m->comp('/Elements/QueryString',
>SID   => 'SV_4IbNK0n1unOaIEB',
>groupid   => 'BSG',
>ticketid  => $Ticket->Id,
>ticketowner   => $Ticket->OwnerObj->EmailAddress,
>customeremail => $Ticket->RequestorAddresses,
>ticketsubject => $Ticket->Subject,
> );
> }
> 
> Am 22.06.2016 um 13:00 schrieb Christian Loos:
>> OK, I now see the problem.
>> 
>> Try this:
>> 
>> https://umbc.co1.qualtrics.com/SE/?{$m->comp('/Elements/QueryString',
>>SID   => 'SV_4IbNK0n1unOaIEB',
>>groupid   => 'BSG',
>>ticketid  => $Ticket->Id,
>>ticketowner   => $Ticket->OwnerObj->EmailAddress,
>>customeremail => $Ticket->RequestorAddresses,
>>ticketsubject => $Ticket->Subject,
>> );
>> }
> 
> -- 
> Christian Loos
> 
> NETCOLOGNE Gesellschaft für Telekommunikation mbH
> Am Coloneum 9 | 50829 Köln
> 
> Geschäftsführer: Jost Hermanns, Mario Wilhelm
> Vorsitzender des Aufsichtsrates: Dr. Andreas Cerbe
> HRB 25580, AG Köln

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] url encoding

2016-06-22 Thread Joe Kirby

I really appreciate your efforts on this and when I did this, which seemed to 
look really good, I got the following error in the logs

BTW, I tried it with comp and scomp

[3056] [Wed Jun 22 11:01:32 2016] [error]: Template parsing error: Can't call 
method "comp" on an undefined value at template line 13,  line 2271.

Stack:
  [template:13]
  [/local/rt-4.2.11/sbin/../lib/RT/Template.pm:553]
  [/local/rt-4.2.11/sbin/../lib/RT/Template.pm:503]
  [/local/rt-4.2.11/sbin/../lib/RT/Template.pm:434]
  [/local/rt-4.2.11/sbin/../lib/RT/Template.pm:414]
  [/local/rt-4.2.11/sbin/../lib/RT/Action/SendEmail.pm:139]
  [/local/rt-4.2.11/sbin/../lib/RT/Action/Notify.pm:69]
  [/local/rt-4.2.11/sbin/../lib/RT/ScripAction.pm:223]
  [/local/rt-4.2.11/sbin/../lib/RT/Scrip.pm:637]
  [/local/rt-4.2.11/sbin/../lib/RT/Scrips.pm:342]
  [/local/rt-4.2.11/sbin/../local/lib/RT/Transaction.pm:189]
  [/local/rt-4.2.11/sbin/../lib/RT/Record.pm:1696]
  [/local/rt-4.2.11/sbin/../lib/RT/Ticket.pm:2709]
  [/local/rt-4.2.11/sbin/../lib/RT/Ticket.pm:2411]
  [/local/rt-4.2.11/sbin/../lib/RT/Ticket.pm:2361]
  [/local/rt-4.2.11/sbin/../lib/RT/Record.pm:1011]
  [/local/rt-4.2.11/sbin/../lib/RT/Record.pm:990]
  [/local/rt-4.2.11/sbin/../lib/RT/Interface/Web.pm:2774]
  [/local/rt-4.2.11/sbin/../lib/RT/Interface/Web.pm:2886]
  [/local/rt-4.2.11/share/html/Ticket/Modify.html:97]
  [/local/rt-4.2.11/share/html/Ticket/autohandler:66]
  [/local/rt-4.2.11/sbin/../lib/RT/Interface/Web.pm:681]
  [/local/rt-4.2.11/sbin/../lib/RT/Interface/Web.pm:369]
  [/local/rt-4.2.11/share/html/autohandler:53] 
(/local/rt-4.2.11/sbin/../lib/RT/Template.pm:548)
[3056] [Wed Jun 22 11:01:32 2016] [info]:  #706954/12400455 - Scrip 943 UMBC-10 
On Correspond for Other Recipients - Transbatch 
(/local/rt-4.2.11/sbin/../lib/RT/Action/SendEmail.pm:284)
[3056] [Wed Jun 22 11:01:32 2016] [info]:  No recipients found. Not sending. 
(/local/rt-4.2.11/sbin/../lib/RT/Interface/Email.pm:380)
[3056] [Wed Jun 22 11:02:22 2016] [error]: Template parsing error: Can't call 
method "scomp" on an undefined value at template line 13,  line 2271.

Stack:
  [template:13]
  [/local/rt-4.2.11/sbin/../lib/RT/Template.pm:553]
  [/local/rt-4.2.11/sbin/../lib/RT/Template.pm:503]
  [/local/rt-4.2.11/sbin/../lib/RT/Template.pm:434]
  [/local/rt-4.2.11/sbin/../lib/RT/Template.pm:414]
  [/local/rt-4.2.11/sbin/../lib/RT/Action/SendEmail.pm:139]
  [/local/rt-4.2.11/sbin/../lib/RT/Action/Notify.pm:69]
  [/local/rt-4.2.11/sbin/../lib/RT/ScripAction.pm:223]
  [/local/rt-4.2.11/sbin/../lib/RT/Scrip.pm:637]
  [/local/rt-4.2.11/sbin/../lib/RT/Scrips.pm:342]
  [/local/rt-4.2.11/sbin/../local/lib/RT/Transaction.pm:189]
  [/local/rt-4.2.11/sbin/../lib/RT/Record.pm:1696]
  [/local/rt-4.2.11/sbin/../lib/RT/Ticket.pm:2709]
  [/local/rt-4.2.11/sbin/../lib/RT/Ticket.pm:2411]
  [/local/rt-4.2.11/sbin/../lib/RT/Ticket.pm:2361]
  [/local/rt-4.2.11/sbin/../lib/RT/Record.pm:1011]
  [/local/rt-4.2.11/sbin/../lib/RT/Record.pm:990]
  [/local/rt-4.2.11/sbin/../lib/RT/Interface/Web.pm:2774]
  [/local/rt-4.2.11/sbin/../lib/RT/Interface/Web.pm:2886]
  [/local/rt-4.2.11/share/html/Ticket/Modify.html:97]
  [/local/rt-4.2.11/share/html/Ticket/autohandler:66]
  [/local/rt-4.2.11/sbin/../lib/RT/Interface/Web.pm:681]
  [/local/rt-4.2.11/sbin/../lib/RT/Interface/Web.pm:369]
  [/local/rt-4.2.11/share/html/autohandler:53] 
(/local/rt-4.2.11/sbin/../lib/RT/Template.pm:548)

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - ki...@umbc.edu

> On Jun 22, 2016, at 7:00 AM, Christian Loos  wrote:
> 
> OK, I now see the problem.
> 
> Try this:
> 
> https://umbc.co1.qualtrics.com/SE/?{$m->comp('/Elements/QueryString',
>SID   => 'SV_4IbNK0n1unOaIEB',
>groupid   => 'BSG',
>ticketid  => $Ticket->Id,
>ticketowner   => $Ticket->OwnerObj->EmailAddress,
>customeremail => $Ticket->RequestorAddresses,
>ticketsubject => $Ticket->Subject,
> );
> }
> 
> 
> 
> Am 22.06.2016 um 12:56 schrieb Joe Kirby:
>> Thank you for such a quick response
>> 
>> I did what you said and it suppresses the value in the email but I am
>> still not getting the value for query_string places within the url for
>> some reason. I did remove the quotes as that was a last ditch effort the
>> last time I tried
>> 
>> Here is the result with the s in from of comp
>> 
>> If you agree your issue is resolved, please give us feedback on your
>> experience by completing a brief satisfaction survey: 
>> 
>> 
>> https://umbc.co1.qualtrics.com/SE/?
>> 
>> 
>> Joe Kirby ,  Assistant Vice President, Business Systems
>> Division of Information Technology (DoIT) 
>> Support Response -   http://www.umbc.edu/doit 
>> Administration 627
>> Office - 410-455-3020 
>> Email - ki...@umbc.edu 
>> 
>>> On Jun 22, 2016, at 6:52 AM, Christian Loos >>

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos

OK, again a copy error, use this one

https://umbc.co1.qualtrics.com/SE/?{$HTML::Mason::Commands::m->comp('/Elements/QueryString',
SID   => 'SV_4IbNK0n1unOaIEB',
groupid   => 'BSG',
ticketid  => $Ticket->Id,
ticketowner   => $Ticket->OwnerObj->EmailAddress,
customeremail => $Ticket->RequestorAddresses,
ticketsubject => $Ticket->Subject,
);
}

Am 22.06.2016 um 13:00 schrieb Christian Loos:
> OK, I now see the problem.
> 
> Try this:
> 
> https://umbc.co1.qualtrics.com/SE/?{$m->comp('/Elements/QueryString',
> SID   => 'SV_4IbNK0n1unOaIEB',
> groupid   => 'BSG',
> ticketid  => $Ticket->Id,
> ticketowner   => $Ticket->OwnerObj->EmailAddress,
> customeremail => $Ticket->RequestorAddresses,
> ticketsubject => $Ticket->Subject,
> );
> }

-- 
Christian Loos

NETCOLOGNE Gesellschaft für Telekommunikation mbH
Am Coloneum 9 | 50829 Köln

Geschäftsführer: Jost Hermanns, Mario Wilhelm
Vorsitzender des Aufsichtsrates: Dr. Andreas Cerbe
HRB 25580, AG Köln
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] url encoding

2016-06-22 Thread Joe Kirby

Thank you for such a quick response

I did what you said and it suppresses the value in the email but I am still not 
getting the value for query_string places within the url for some reason. I did 
remove the quotes as that was a last ditch effort the last time I tried

Here is the result with the s in from of comp

If you agree your issue is resolved, please give us feedback on your experience 
by completing a brief satisfaction survey: 


https://umbc.co1.qualtrics.com/SE/? 


Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - ki...@umbc.edu

> On Jun 22, 2016, at 6:52 AM, Christian Loos  wrote:
> 
> OK, my fault ;-)
> 
> Change
> 
> my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',
> 
> to this (note the 's')
> 
> my $query_string = $HTML::Mason::Commands::m->scomp('/Elements/QueryString',
> 
> and this
> 
> https://umbc.co1.qualtrics.com/SE/?{'$query_string'}
> 
> should be this (no quotes)
> 
> https://umbc.co1.qualtrics.com/SE/?{$query_string}
> 
> Chris
> 
> Am 22.06.2016 um 12:40 schrieb Joe Kirby:
>> Thank you both.
>> 
>> It does do a great job of translating however it does not seem the field
>> is actually available for the command line
>> 
>> Here is the full template and then the email result. Am I missing a
>> comma or something?
>> 
>> TEMPLATE
>> RT-Attach-Message: Yes
>> Subject:  {$Ticket->Subject} [RESOLVED]
>> 
>> R e s o l u t i o n:
>> = = = = = = = = = = = = = = = = = = =  
>> 
>> {$Transaction->Content()}
>> _
>> 
>> If you agree your issue is resolved, please give us feedback on your
>> experience by completing a brief satisfaction survey: 
>> 
>> {
>> my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',
>>   SID   => 'SV_4IbNK0n1unOaIEB',
>>   groupid   => 'BSG',
>>   ticketid  => $Ticket->Id,
>>   ticketowner   => $Ticket->OwnerObj->EmailAddress,
>>   customeremail => $Ticket->RequestorAddresses,
>>   ticketsubject => $Ticket->Subject,
>> );
>> }
>> https://umbc.co1.qualtrics.com/SE/?{'$query_string'}
>> 
>> 
>> If you believe your issue has not been resolved, please respond to this
>> message, which will reopen your ticket. Note: A full record of your
>> request can be found at:  
>> 
>> Ticket > {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
>> 
>> Thank You
>> ——
>> 
>> Email result from TEMPLATE
>> 
>> R e s o l u t i o n:
>> = = = = = = = = = = = = = = = = = = =  
>> 
>> This transaction appears to have no content
>> _
>> 
>> If you agree your issue is resolved, please give us feedback on your
>> experience by completing a brief satisfaction survey: 
>> 
>> SID=SV_4IbNK0n1unOaIEB=jkirby%40umbc.edu
>> =BSG=706954=Test%20Case%23%201234
>> https://umbc.co1.qualtrics.com/SE/?$query_string
>> 
>> 
>> If you believe your issue has not been resolved, please respond to this
>> message, which will reopen your ticket. Note: A full record of your
>> request can be found at:  
>> 
>> Ticket https://rt.umbc.edu/Ticket/Display.html?id=706954 >
>> 
>> Thank You
>> 
>> Joe Kirby ,  Assistant Vice President, Business Systems
>> Division of Information Technology (DoIT) 
>> Support Response -   http://www.umbc.edu/doit 
>> Administration 627
>> Office - 410-455-3020 
>> Email - ki...@umbc.edu 
>> 
>>> On Jun 22, 2016, at 5:12 AM, Christian Loos >> > wrote:
>>> 
>>> Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour:
 Nice idea, but is $m available in RT templates (never tried) ?
>>> 
>>> You are right, you must replace line
>>> 
>>> my $query_string = $m->comp('/Elements/QueryString',
>>> 
>>> with
>>> 
>>> my $query_string =
>>> $HTML::Mason::Commands::m->comp('/Elements/QueryString',
>>> 
>>> Chris
>> 
> 
> -- 
> Christian Loos
> 
> NETCOLOGNE Gesellschaft für Telekommunikation mbH
> Am Coloneum 9 | 50829 Köln
> 
> Geschäftsführer: Jost Hermanns, Mario Wilhelm
> Vorsitzender des Aufsichtsrates: Dr. Andreas Cerbe
> HRB 25580, AG Köln

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos

OK, my fault ;-)

Change

my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',

to this (note the 's')

my $query_string = $HTML::Mason::Commands::m->scomp('/Elements/QueryString',

and this

https://umbc.co1.qualtrics.com/SE/?{'$query_string'}

should be this (no quotes)

https://umbc.co1.qualtrics.com/SE/?{$query_string}

Chris

Am 22.06.2016 um 12:40 schrieb Joe Kirby:
> Thank you both.
> 
> It does do a great job of translating however it does not seem the field
> is actually available for the command line
> 
> Here is the full template and then the email result. Am I missing a
> comma or something?
> 
> TEMPLATE
> RT-Attach-Message: Yes
> Subject:  {$Ticket->Subject} [RESOLVED]
> 
> R e s o l u t i o n:
> = = = = = = = = = = = = = = = = = = =  
> 
> {$Transaction->Content()}
> _
> 
> If you agree your issue is resolved, please give us feedback on your
> experience by completing a brief satisfaction survey: 
> 
> {
> my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',
>SID   => 'SV_4IbNK0n1unOaIEB',
>groupid   => 'BSG',
>ticketid  => $Ticket->Id,
>ticketowner   => $Ticket->OwnerObj->EmailAddress,
>customeremail => $Ticket->RequestorAddresses,
>ticketsubject => $Ticket->Subject,
> );
> }
> https://umbc.co1.qualtrics.com/SE/?{'$query_string'}
> 
> 
> If you believe your issue has not been resolved, please respond to this
> message, which will reopen your ticket. Note: A full record of your
> request can be found at:  
> 
> Ticket  {RT->Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >
> 
> Thank You
> ——
> 
> Email result from TEMPLATE
> 
> R e s o l u t i o n:
> = = = = = = = = = = = = = = = = = = =  
> 
> This transaction appears to have no content
> _
> 
> If you agree your issue is resolved, please give us feedback on your
> experience by completing a brief satisfaction survey: 
> 
> SID=SV_4IbNK0n1unOaIEB=jkirby%40umbc.edu
> =BSG=706954=Test%20Case%23%201234
> https://umbc.co1.qualtrics.com/SE/?$query_string
> 
> 
> If you believe your issue has not been resolved, please respond to this
> message, which will reopen your ticket. Note: A full record of your
> request can be found at:  
> 
> Ticket https://rt.umbc.edu/Ticket/Display.html?id=706954 >
> 
> Thank You
> 
> Joe Kirby ,  Assistant Vice President, Business Systems
> Division of Information Technology (DoIT) 
> Support Response -   http://www.umbc.edu/doit 
> Administration 627
> Office - 410-455-3020 
> Email - ki...@umbc.edu 
> 
>> On Jun 22, 2016, at 5:12 AM, Christian Loos > > wrote:
>>
>> Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour:
>>> Nice idea, but is $m available in RT templates (never tried) ?
>>
>> You are right, you must replace line
>>
>> my $query_string = $m->comp('/Elements/QueryString',
>>
>> with
>>
>> my $query_string =
>> $HTML::Mason::Commands::m->comp('/Elements/QueryString',
>>
>> Chris
> 

-- 
Christian Loos

NETCOLOGNE Gesellschaft für Telekommunikation mbH
Am Coloneum 9 | 50829 Köln

Geschäftsführer: Jost Hermanns, Mario Wilhelm
Vorsitzender des Aufsichtsrates: Dr. Andreas Cerbe
HRB 25580, AG Köln
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] url encoding

2016-06-22 Thread Joe Kirby

Thank you both.

It does do a great job of translating however it does not seem the field is 
actually available for the command line

Here is the full template and then the email result. Am I missing a comma or 
something?

TEMPLATE
RT-Attach-Message: Yes
Subject:  {$Ticket->Subject} [RESOLVED]

R e s o l u t i o n:
= = = = = = = = = = = = = = = = = = =  

{$Transaction->Content()}
_

If you agree your issue is resolved, please give us feedback on your experience 
by completing a brief satisfaction survey: 

{
my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',
   SID   => 'SV_4IbNK0n1unOaIEB',
   groupid   => 'BSG',
   ticketid  => $Ticket->Id,
   ticketowner   => $Ticket->OwnerObj->EmailAddress,
   customeremail => $Ticket->RequestorAddresses,
   ticketsubject => $Ticket->Subject,
);
}
https://umbc.co1.qualtrics.com/SE/?{'$query_string'}


If you believe your issue has not been resolved, please respond to this 
message, which will reopen your ticket. Note: A full record of your request can 
be found at:  

Ticket Config->Get('WebURL')}Ticket/Display.html?id={$Ticket->id} >

Thank You
——

Email result from TEMPLATE

R e s o l u t i o n:
= = = = = = = = = = = = = = = = = = =  

This transaction appears to have no content
_

If you agree your issue is resolved, please give us feedback on your experience 
by completing a brief satisfaction survey: 

SID=SV_4IbNK0n1unOaIEB=jkirby%40umbc.edu 
=BSG=706954=Test%20Case%23%201234
https://umbc.co1.qualtrics.com/SE/?$query_string 



If you believe your issue has not been resolved, please respond to this 
message, which will reopen your ticket. Note: A full record of your request can 
be found at:  

Ticket https://rt.umbc.edu/Ticket/Display.html?id=706954 
 >

Thank You

Joe Kirby ,  Assistant Vice President, Business Systems
Division of Information Technology (DoIT) 
Support Response -   http://www.umbc.edu/doit 
Administration 627
Office - 410-455-3020 
Email - ki...@umbc.edu

> On Jun 22, 2016, at 5:12 AM, Christian Loos  wrote:
> 
> Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour:
>> Nice idea, but is $m available in RT templates (never tried) ?
> 
> You are right, you must replace line
> 
> my $query_string = $m->comp('/Elements/QueryString',
> 
> with
> 
> my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',
> 
> Chris

-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos

Am 22.06.2016 um 10:59 schrieb Emmanuel Lacour:
> Nice idea, but is $m available in RT templates (never tried) ?

You are right, you must replace line

my $query_string = $m->comp('/Elements/QueryString',

with

my $query_string = $HTML::Mason::Commands::m->comp('/Elements/QueryString',

Chris
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] url encoding

2016-06-22 Thread Emmanuel Lacour

Le 22/06/2016 à 10:48, Christian Loos a écrit :
>> https://umbc.co1.qualtrics.com/SE/?SID=SV_4IbNK0n1unOaIEB=BSG={$Ticket->Id}={$Ticket->OwnerObj->EmailAddress}={$Ticket->RequestorAddresses}={uri_escape($Ticket->Subject)}
> 
> I would use the /Elements/QueryString RT component here, which will do
> all the funny URI encoding and parameter concatenation for you:
> 
> {
> my $query_string = $m->comp('/Elements/QueryString',
> SID   => 'SV_4IbNK0n1unOaIEB',
> groupid   => 'BSG',
> ticketid  => $Ticket->Id,
> ticketowner   => $Ticket->OwnerObj->EmailAddress,
> customeremail => $Ticket->RequestorAddresses,
> ticketsubject => $Ticket->Subject,
> );
> }
> 
> https://umbc.co1.qualtrics.com/SE/?{$query_string}
>


Nice idea, but is $m available in RT templates (never tried) ?
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] url encoding

2016-06-22 Thread Christian Loos

> https://umbc.co1.qualtrics.com/SE/?SID=SV_4IbNK0n1unOaIEB=BSG={$Ticket->Id}={$Ticket->OwnerObj->EmailAddress}={$Ticket->RequestorAddresses}={uri_escape($Ticket->Subject)}

I would use the /Elements/QueryString RT component here, which will do
all the funny URI encoding and parameter concatenation for you:

{
my $query_string = $m->comp('/Elements/QueryString',
SID   => 'SV_4IbNK0n1unOaIEB',
groupid   => 'BSG',
ticketid  => $Ticket->Id,
ticketowner   => $Ticket->OwnerObj->EmailAddress,
customeremail => $Ticket->RequestorAddresses,
ticketsubject => $Ticket->Subject,
);
}

https://umbc.co1.qualtrics.com/SE/?{$query_string}

Chris
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] url encoding

2016-06-22 Thread Emmanuel Lacour

Le 22/06/2016 à 01:16, Joe Kirby a écrit :
> I have a template which provides a link to our survey tool and recently
> I was asked to add subject to the parts included in the url. 
> 
> Since the ticket subject contains spaces, etc. that may not lend them
> selves to a url
> 
> I found a way to handle spaces but then I get a subject with a # sign
> which creates a short circuited subject value
> 
> Below are 2 options with the ending part(in red) differs. 
> 
> The first one works but only handles spaces. 
> 
> The second one would be wholistic but RT does not like the syntax. Any
> ideas?
> 


you can use:


{use URI::Escape; uri_escape($Ticket->Subject);}


or any other perl module that does the same.
-
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Los Angeles - September, 2016

Re: [rt-users] url encoding

Re: [rt-users] url encoding

Re: [rt-users] url encoding

Re: [rt-users] url encoding

Re: [rt-users] url encoding

Re: [rt-users] url encoding

Re: [rt-users] url encoding

Re: [rt-users] url encoding

Re: [rt-users] url encoding

Re: [rt-users] url encoding

10 matches

Site Navigation

Mail list logo

Footer information