HelpDesk Support

[archit jain]

Hi

Please let me know your interest for this position

Reply back with expected hourly rate

 

Interview Mode- Phone/Skype

Location: Harrisburg, PA

Duration: 6+ months

Rate: Open

 

Job Description

· Resource will be responsible to answer any and all questions 
regarding the desktop in use in BPOA.  This includes all office product support 
as well as the BPOA specific systems support.

· Documents the problem and all troubleshooting steps taken for each 
incident for 

· tracking purposes and future reference.  

· Performs hardware and software diagnostics to isolate and correct 
functional 

· problems.

· Utilizes remote control software to troubleshoot desktop issues from 
a central 

· location

· Provides technical assistance and support to employees in the use of 
a wide 

· variety of IT software and hardware devices. 

· Determines user training needs, prepares training materials, and 
conducts 

· training for users.

· Installs and configures IT hardware and software on new workstations 
and 

· installs and configures hardware and software upgrades for new or 
existing 

· workstations.

· Conducts tests on proposed and existing system hardware and software, 
and 

· recommends or performs minor repairs and adjustments or refers to the 

· appropriate service personnel for resolution.

· Utilizes various techniques to test, troubleshoot, and identify 
reported network 

· connectivity and resource access problems.

· Assists in monitoring the network and problems as they arise, and 
alerts higher 

· level specialists of network problems.

· Diagnoses and troubleshoots localized IT hardware, software, and 
network 

· connectivity problems.

· Installs, tests, and maintains network cabling found in a network 


· environment.  

· Sets up shared resources on the network, such as printers and access 
to file 

· servers within established procedures.

· Resets passwords and unlocks user accounts for network users.

· Maintains inventory of office IT resources for maintenance contract 
purposes, 

· prepares the necessary orders for repair, and monitors contractor 
performance.

· Executes test plans for system and system components, analyzes 
outputs, and 

· ensures compatibility with requirements before implementation.

· Participates in IT continuity of government tests and in risk 
assessment analysis 

· for systems and applications.

· Troubleshoots telephone, voice mail, and other telecommunications 
related 

· problems.

· Assists in installing and configuring videoconferencing systems 
within 

· established instructions and provides maintenance and operations 
support.

· Answering level 1 technical question from the general public by phone 
of via an email about BPOA specific systems.

 

Performs related work as required.  

The Product Specialist is the expert for a technical development or execution 
environment product or set of products. The primary responsibility of a Product 
Specialist is to ensure the availability and facilitate the productive use of a 
product for Application Teams or end users.  The Product Specialist may own 
part of a product, all of one, or several products depending on the nature of 
the product(s) and their use. The Product Specialist requires significant to 
expert experience and skills in the product supported.  The Product Specialist 
will usually also have significant experience in the operating environment(s) 
(e.g., HP/UX, NT, MVS, etc.) on which the product is implemented.  If the 
product is one that was internally developed,  the  supporting  PS  should  
also  have  most  of  the  skills  of  a  Programmer.  The  Product Specialist 
is responsible for collaborating with Technical Architecture Specialist, System 
Specialists, Programmers and vendors to ensure and enhance the use of the 
product and effect migration to new versions of a product.

 

Role Description:

· Actively contributes as an expert or actual designer.

· Coordinates product design reviews to verify that design meets 
quality standards and functional/technical requirements.

· Provides accurate estimates for design and programming efforts for 
system changes and enhancements.

· Coordinates enhancements to business and logical data models with 
data base administration to make the appropriate changes to the physical data 
model.

· Confirms that technical architecture will support all changes 
required by product enhancements.

· Effectively leads product tests and trials.

· Identifies appropriate business examples to illustrate key concepts / 
features.

· Anticipates, 

New job - Help desk Support / Helpdesk support - CAD OR GIS knowledge - Phone-hire - Portland- Oregon

[eJobsVille.com Jobs]

A new Job, ID: 148896 http://ejobsville.com/display-job/148896 was added
at eJobsVille.com - For the Best Tech Jobs in Town http://ejobsville.com

Title:  Help desk Support / Helpdesk support - CAD OR GIS knowledge  posted
on 2014-04-11 13:20:41

Job Description:

*Manager is looking for a candidate with an application background in CAD
or GIS that can handle customer calls dealing with application usage
questions*


*POSITION PURPOSE:*

Client is obliged to provide end user support for 500+ users. This position
provides day to day support to customers for problem resolution and
assistance.

*ESSENTIAL DUTIES AND RESPONSIBILITIES: *

• Providing end user support for CAD data transfers.

• Solving incoming CAD related problems to the Service Desk.

• Perform basic tasks such as user administration, account creation and
passwords resets

• Ensure help desk telephone response coverage during normal help desk
hours of operation

• Maintain complete and accurate record of calls received and accurately
track status of open issues

*OTHER DUTIES AND RESPONSIBILITIES: *

 Ability to work under pressure and interface well with customer staff.

 Willingness and ability to learn multiple CAD systems.

 Regular, predictable attendance.

 Other duties as assigned.

*QUALIFICATIONS*:

 1-3 years hands-on experience with computer support with ability to
handle simple, routine tasks and operational issues.

 Demonstrated ability to communicate clearly and concisely both orally and
in writing and customer service mentality.

 Strong administrative skills, word processing abilities, and attention to
detail.

 Ability to follow standard practices and procedures.

 Demonstrated resourcefulness in problem solving, and initiative to learn
new skills.

 Technical Help Desk experience, preferred.

 Previous CAD or GIS experience preferred

*EDUCATION: *

 Associate’s degree in Computer Science or Information Technology,
Bachelor’s degree preferred. Equivalent education and / or work experience
will be considered.


*If you are available and comfortable with the requirement, **For more
details contact :*

Job Requirements: *Manager is looking for a candidate with an application
background in CAD or GIS that can handle customer calls dealing with
application usage questions*




*Click here to view full job description and apply
http://ejobsville.com/display-job/148896  (Registration not mandatory to
apply for this job)*

--
Best regards,
eJobsVille.com - For The Best Tech Jobs In Town

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Urgent need: Helpdesk Support Engineer in San jose, CA

[Sunitha Reddy]

Hi,

This is Sunitha from Krisintek Inc we have an Urgent requirement for below
position

Please send me the updated profile as per client requirement along with
contact details, Visa Status, location and get back to me ASAP

Title  :
Helpdesk Support Engineer

Duration   :   6+months

Location   :   San jose,
CA

* **Job description  Required skills:*

 Answer phone calls as well as access e-mail to create helpdesk

 tickets, triage, follow up to ensure on time closure of tickets.

 RESPONSIBLITIES:

 Work closely with Global Application team to understand the

 Application Service Process.

 Point of contact for 1) Telephones 2) E-mails 3) Web 4) IM enquiries

 from customer.

 Categorize/classify the enquiry.

 Responsible for configuring the ticketing system and its administration.

 Create ticket in the ticketing system.

 Rout to appropriate level 2 application production support team.

 Follow up for closure of problems with customer and Level 2/3 team.

 Provide performance reports and establish KPIs.

 Serve as focal point for escalations.

 Managed email box and respond to alerts from systems and action

 appropriately.

 Create Customer Sat Surveys.

 -Associate Degree in any Discipline.

 -Minimum 2 years experience in IT Customer Support.

 -Ability to work independently with minimum direction.

 -Excellent verbal and written communication skills.

 -Basic Problem solving skills.

 -Experience in handling phone calls.

 -Experience in MS office products like Word, Excel, and Powerpoint.

 -Experience with any Helpdesk tools will be a plus.



Thanks and Regards



Sunitha Reddy
Sr.Recruiter
Krisintek Inc.
Email Id:  suni...@krisintek.com
Voip:  (630) 872-5355



*P.S.: This is not a spam. To be removed from this list simply reply with a
REMOVE i...@krisintek.com?subject=remove in the subject line and mention
all the emails IDs to be removed. We will remove your email address
immediately from our mailing list. Sorry for inconvenience. Thanks*

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Need for Helpdesk Support, Florida {LOCALS}, EAD, Green Card, US Citizen

[Shailaja B]

Hi,

Please send me your resume across shail...@aim-cc.com ASAP.


Need: Helpdesk Support

Rate: *10phr *

Florida {LOCALS}


Need locals Only

EAD, Green Card, US Citizen

The IT Call Support Associate possesses broad knowledge of the functions of
their group as well as Firm procedures. He/she works on assignments
requiring the use of specialized skills, analytical and/or problem solving
capabilities. Is familiar with and understands concepts and terminology
associated with daily responsibilities. Applies explicit rules, policies and
procedures to routine decisions. For tasks that go beyond daily
responsibilities, requires instruction, direction or guidance from others.
Works under supervision.
Operates as a contributing team member.
Contributes to the daily business operations of an office(s) or region.

Primary responsibilities of this role may include:
� Troubleshoots and resolves or routes problems presented via telephone by
client and support personnel
� Researches problems which cannot be immediately answered; follows up with
caller until final resolution
� Manages the expectation of the caller, and provides good customer service
at all times
� Effectively and regularly submits knowledge documents
� Logs service requests and resolutions to call tracking database
� Gives instruction on use of supported products
� Effectively applies knowledge and experience to ad hoc situations
� Interfaces effectively with people at all levels of the Firm
� Demonstrates knowledge of available resources within the Firm
� Demonstrates knowledge of applications and platforms currently utilized by
the Firm
� Displays sense of ownership, initiative and enthusiasm
� Maintains own proficiency through continuous learning, product testing and
other professional development activities
� May be responsible for project-related tasks involving technical
documentation and oral presentations
� Creates SERs
� Follows all SOPs (ticket handling, attendance, dress code, etc)
� Required to carry a cell phone and be on call for Disaster Recovery and
Crisis Management events. Some evenings and weekends could be required on
occasion.
� Other duties as assigned \

Experience with VPN or connectivity support are a requirement.
This position is in the Systel Focus Area. Good Customer Service and
Schedule Adherence skills required. Proposed schedule may be 10-7, but
subject to change.





Shailaja

Aim Computer Consulting

N. Laurel Park Drive,

Suite #513,

Livonia, MI-48152

Phone:  734-591-3562 Extn.1+161

Fax: 734-418-2598

*shail...@aim-cc.com *

*shailaja_ai...@yahoo.com*

*www.aim-cc.com* http://www.aim-cc.com/**

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PCLAN Helpdesk Support CT and NJ

[prashant goud]

Hi,

Please find the requirement and send me updated resume ASAP

Please send resumes to [EMAIL PROTECTED]


just received this requirement – I don't have rate information but this is
with TDBN – so any candidate will have to sign the right to represent form,
and he/she can be submitted by any other company for ANY position!!!



*Description:*

Assist current PCLAN staff to provide on-site support to end-users, to
resolve PC or network problems.  Assist in diagnosing problems and issues
that first line Customer Support could not resolve.  May participate is
situations where standard procedures have failed to isolate or fix problems
related to equipment or software installations, moves, configuration and
upgrades.   Assist with branch openings, closings and other project related
work.



*Location:*

2 positions in Mahwah NJ

1 position in New Britain CT



*Start Date: *ASAP

*End Date:* 6 months




-- 
Warm Regards,

Prashant G
OSAIR Technologies.
Phone: 408-649-5536
Fax: 732-289-6076
[EMAIL PROTECTED]
www.osairtech.com
We Want to be your Trusted , Preferred  long Term Partner

Note: If you are not interested in receiving our e-mails then please reply
to [EMAIL PROTECTED] with a remove in the subject line and mention
all the e-mail addresses to be removed with any e-mail addresses, which
might be diverting the e-mails to you. Apologies for the inconvenience
caused

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