Ah -- the Send Profiles to the server seems to have fixed things up. I saw
that part of the process in the job status screen was to regenerate IMDB. I
can also create other new users and things work as expected now.
I did do a yum update prior to configuring but not prior to the initial setup
script. The GUI shows the following version info: 4.6.0. 2012-09-03EDT17:09:20.
Attached is the sipxconfig.log you requested in case it provides insight on
what may have gone wrong.
While I'm here - we are using Polycom firmware 3.2.6.314. Is it suggested that
we should move up to 3.2.7?
Tony Wyland
Messiah College
wyl...@messiah.edu
-Original Message-
From: sipx-users-boun...@list.sipfoundry.org
[mailto:sipx-users-boun...@list.sipfoundry.org] On Behalf Of Douglas Hubler
Sent: Wednesday, September 05, 2012 1:24 PM
To: Discussion list for users of sipXecs software
Subject: Re: [sipx-users] 4.6 Polycom registration problem
Log shows
2012-09-04T20:53:44.422175Z:261:AUTH:ERR:sipxt.vt.messiah.edu:SipRegistrarServer:7f78e2522700:SipRegistrar:Unable
to get credentials for '1...@vt.messiah.edu', realm='vt.messiah.edu',
user='1910/0004f21b526d'
Questions:
1.) Did you run
yum update
after installing ISO to update all rpms, sipx and otherwise?
2.) Does sending server profiles fix issue?
System/Servers/{select server} , Press Send Profiles button
3.) Can you send along sipxconfig.log?
On Wed, Sep 5, 2012 at 1:14 PM, Wyland, Tony wyl...@messiah.edu wrote:
I'm thinking I am missing something stupid here but didn't figure it out
quite yet. I have been unsuccessful at getting a Polycom 335 to register
with a 4.6 test server. Attached is an interesting snippet from
sipregistrar.log that sounds like some kind of database lookup problem
perhaps. This is the phone attempting to register with line 1 extension
1910. The user was created and assigned to the phone with virtually no
modification from the defaults. The phone device was created by the
auto-provision service. In fact the phone registers just fine before having
a line assigned to it. Here is what was done to get to this point:
* Install new 4.6 server from the ISO followed by a yum update
* Created a new test domain and made this server the 1st server.
DNS entries were created for the test domain and the DNS Advisor reports all
is well.
* Added all of the Telephony Services, Instant Messaging, and Phone
Auto-Provisioning services
* Boot up a Polycom 335 with a cleared config in the test domain.
It found the server, was auto-provisioned, and was registered.
* Changed voicemail dial plan to 4 digits and extension 1900
* Created a user 1910 with password and PIN
* Assigned user 1910 to line 1 on the polycom device and did a Send
Profile
* Phone reboots, comes up with 1910 on the display for Line 1 but is
not able to register
* Changed LOG level for SipRegistrar to INFO level and obtain the
attached snippet during a phone reboot.
* Blew away the server and tried a 2nd round just in case Same
results.
Thoughts?
Tony Wyland
Messiah College
wyl...@messiah.edu
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