Re: [SLUG] Capturing emails from IMAP folders
Perhaps you should look at some of the call logging systems - I am sure there must be an open source one that you can contribute/build on. Googling I found: # OTRS::Open Source Trouble Ticket System - Service Support System ... The homepage of the OTRS Project (email management - helpdesk - trouble ticket ... OTRS is an Open source Ticket Request System (also well known as trouble ... otrs.org/ - 38k - Cached - Similar pages # Menlo Park City Council Email LogBR: Survey of Open Source Sof Survey of Open Source Software Use by Municipal Government City's practice to remove SPAM (Unsolicited Bulk Email) email from the Council email log. ... ccin.menlopark.org:81/2294.html - 16k - Cached - Similar pages # freshmeat.net: Book Reviews - Open Source E-mail Security Richard Blum's Open Source E-mail Security is poorly organized, ... Clearly, the idea of logging into a multiuser system from a remote location and having ... freshmeat.net/articles/view/601/ - 31k - Cached - Similar pages # SourceForge.net: Open Source Software Pantheios is an Open Source C/C++ Logging API library, ... Simple Groupware is a complete open source enterprise application offering email, calendaring, ... sourceforge.net/ - 32k - Cached - Similar pages # Marghanita Nigel Allen wrote: Hi We are currently modifying an email system for a customer and have got a little stumped at their latest request. Basically what happens now (paraphrasing) is that a customer service rep receives an email from a customer. We have put a plugin into Thunderbird that, when the send button is pressed, prompts the rep for a customer number. That number is embedded into an X-header in the email. At this point on the linux server, mimedefang looks into the email and if it finds a header, it validates the customer code that has been entered. If it is a valid customer number, mimedefang writes a copy to customers (a large email account with hundreds of folders). When the copy arrives in customers, procmail grabs the header value and files away the email into the correct subfolder. The problem is that the original email is still sitting in the rep's inbox. What the customer has asked for now is for something that will grab the original email from the rep's inbox and file that in the correct place with the response automagically. The only identifier which is common across the emails that I can think of using would be the in-reply-to header. Does anyone have any thoughts of how on earth we could comb through the user's inbox in real-time and achieve this? TIA Nigel -- Marghanita da Cruz http://www.ramin.com.au Phone: (+61)0414 869202 -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
Re: [SLUG] Capturing emails from IMAP folders
Thanks for your input but I'm afraid that this is not what we are looking for - we already have a service support system. What we are doing with email is simply to save the reps having to file a load of emails. We tried manually but there are so many folders they were often getting nto the wrong place - hence the automatic filing solution. Rgds Nigel. On 15/10/2008 10:09 AM, Marghanita da Cruz wrote: Perhaps you should look at some of the call logging systems - I am sure there must be an open source one that you can contribute/build on. Googling I found: # OTRS::Open Source Trouble Ticket System - Service Support System ... The homepage of the OTRS Project (email management - helpdesk - trouble ticket ... OTRS is an Open source Ticket Request System (also well known as trouble ... otrs.org/ - 38k - Cached - Similar pages # Menlo Park City Council Email LogBR: Survey of Open Source Sof Survey of Open Source Software Use by Municipal Government City's practice to remove SPAM (Unsolicited Bulk Email) email from the Council email log. ... ccin.menlopark.org:81/2294.html - 16k - Cached - Similar pages # freshmeat.net: Book Reviews - Open Source E-mail Security Richard Blum's Open Source E-mail Security is poorly organized, ... Clearly, the idea of logging into a multiuser system from a remote location and having ... freshmeat.net/articles/view/601/ - 31k - Cached - Similar pages # SourceForge.net: Open Source Software Pantheios is an Open Source C/C++ Logging API library, ... Simple Groupware is a complete open source enterprise application offering email, calendaring, ... sourceforge.net/ - 32k - Cached - Similar pages # Marghanita Nigel Allen wrote: Hi We are currently modifying an email system for a customer and have got a little stumped at their latest request. Basically what happens now (paraphrasing) is that a customer service rep receives an email from a customer. We have put a plugin into Thunderbird that, when the send button is pressed, prompts the rep for a customer number. That number is embedded into an X-header in the email. At this point on the linux server, mimedefang looks into the email and if it finds a header, it validates the customer code that has been entered. If it is a valid customer number, mimedefang writes a copy to customers (a large email account with hundreds of folders). When the copy arrives in customers, procmail grabs the header value and files away the email into the correct subfolder. The problem is that the original email is still sitting in the rep's inbox. What the customer has asked for now is for something that will grab the original email from the rep's inbox and file that in the correct place with the response automagically. The only identifier which is common across the emails that I can think of using would be the in-reply-to header. Does anyone have any thoughts of how on earth we could comb through the user's inbox in real-time and achieve this? TIA Nigel -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
[SLUG] Capturing emails from IMAP folders
Hi We are currently modifying an email system for a customer and have got a little stumped at their latest request. Basically what happens now (paraphrasing) is that a customer service rep receives an email from a customer. We have put a plugin into Thunderbird that, when the send button is pressed, prompts the rep for a customer number. That number is embedded into an X-header in the email. At this point on the linux server, mimedefang looks into the email and if it finds a header, it validates the customer code that has been entered. If it is a valid customer number, mimedefang writes a copy to customers (a large email account with hundreds of folders). When the copy arrives in customers, procmail grabs the header value and files away the email into the correct subfolder. The problem is that the original email is still sitting in the rep's inbox. What the customer has asked for now is for something that will grab the original email from the rep's inbox and file that in the correct place with the response automagically. The only identifier which is common across the emails that I can think of using would be the in-reply-to header. Does anyone have any thoughts of how on earth we could comb through the user's inbox in real-time and achieve this? TIA Nigel -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
Re: [SLUG] Capturing emails from IMAP folders
On Mon, Oct 13, 2008 at 06:56:41PM +1100, Nigel Allen wrote: Hi We are currently modifying an email system for a customer and have got a little stumped at their latest request. Basically what happens now (paraphrasing) is that a customer service rep receives an email from a customer. We have put a plugin into Thunderbird that, when the send button is pressed, prompts the rep for a customer number. That number is embedded into an X-header in the email. At this point on the linux server, mimedefang looks into the email and if it finds a header, it validates the customer code that has been entered. If it is a valid customer number, mimedefang writes a copy to customers (a large email account with hundreds of folders). When the copy arrives in customers, procmail grabs the header value and files away the email into the correct subfolder. The problem is that the original email is still sitting in the rep's inbox. What the customer has asked for now is for something that will grab the original email from the rep's inbox and file that in the correct place with the response automagically. The only identifier which is common across the emails that I can think of using would be the in-reply-to header. Does anyone have any thoughts of how on earth we could comb through the user's inbox in real-time and achieve this? not sure if it will do all of it, but grepmail might be a place to start TIA Nigel -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html -- Any reproduction or redistribution of the Software not in accordance with the License Agreement is expressly prohibited by law, and may result in severe civil and criminal penalties. signature.asc Description: Digital signature -- SLUG - Sydney Linux User's Group Mailing List - http://slug.org.au/ Subscription info and FAQs: http://slug.org.au/faq/mailinglists.html
