Re: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
I've dealt with Kennedy Composites before, and it was a bit frustrating due to lack of communication. For a while, having never dealt with Barry, I thought I had been burned. None the less Barry finally did come thru on everything. I think he works at a real job then tries to run the model business as well alone, so that must be tough. Ive sold a few planes and at times find it hard just to fulfill those few sales due to other commitments. After all is said and done I can sympathize with Barrys plight, but yes being upfront about everything would probably be the best policy, even if it comes down to saying "I just havent had the time to get to your order." I am sure Barry is simply just buried right now. He is a pretty nice guy. BTW, Barry, if you read this, have you heard anything from Vlad about the bullet proof Blaster you spoke to me about? I just started working out again and feel in a few more months Ill be ready to test the spar for you guys! Walter -Original Message- From: clayrace2000 <[EMAIL PROTECTED]> To: soaring@airage.com Date: Friday, April 15, 2005 9:24 AM Subject: Re: [RCSE] "Barry Kennedy Vrs Others..a personal experience" > >The issue with Barry is that he has been making lots of promises, >with specific delivery dates, on his two hottest products and >missing those dates repeatedly to the same customers.Perhaps those >of you who know Barry better/longer haven't had the experiences that >others are having if you haven't tried to order an Ava or Blaster in >the last few months. I pretty sure he is overwelmed with orders for >both products and simply can't get enough product to fill the orders >in a timely manner. The problem is he's been telling people >that "I've got your plane right here and it will go out tomorrow" or >something similar instead of , "I've got 100 blaster orders in front >of yours and you probably won't get your plane for 3 months". It's >the customer's expectations that he sets that are now hurting his >reputation with his new customers. > >Barry is a very nice guy for sure, but he needs to bite the bullet >and either be more accurate in quoting lead times his customers, or >let someone else carry the line for Vladamir's products as well... >right now, he's in over his head. > >Lastly, coin collecting is a hobby. For most of us who take time to >read RCSE, soaring is much more than a hobby, although somewhat >short of life and death. Our passions run high as do our >expenditures. There are dozens of one man operations in this >business who exercise a level of customer service that would be >exemplary by any Fortune 500 standard. Kennedy Composites isn't one >of them, at least recently. > >Clay Hollingsworth > > >--- In [EMAIL PROTECTED], "Jon Stone" <[EMAIL PROTECTED]> wrote: >> I wish everyone would back off on Tuan Le's complaints. Are they >out of >> order for what has happened to him? Not in my book. >> >> I have personal experience on 2 orders from him, and personally >know of 5 >> other orders, that were treated similarly. The orders never >showed up when >> he said, and emails & phones suddenly went silent. >> >> As a vendor, customer expectations on delivery time are set >entirely by >> Barry. From my experience he likes to pass on the rosiest of >scenarios to >> his customers (me included). >> >> I too, believe Barry is an honest business person, but I wish he >would >> manage customer expections better. All it takes is a phone call >or email >> saying >> >> "Hi there. I promised I'd ship your plane on XX date. Well, YY >happened, >> and I now expect to ship your plane on ZZ date. Sorry for the >delays. Just >> want you to be informed on recent events". >> >> I wish Barry the best in his business, as well as Tuan the best >with his >> order. >> >> Regards to all, >> >> Jon Stone > > > >RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format > RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
Re: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
Funny, Ive never had any trouble with Sal. Walter -Original Message- From: Craig D. Allen <[EMAIL PROTECTED]> To: soaring@airage.com Date: Friday, April 15, 2005 9:16 AM Subject: Re: [RCSE] "Barry Kennedy Vrs Others..a personal experience" > > > >APERANTLY YOU HAVE NOT HAD DEALT WIITH SAL :- > >Craig Allen >LSF 111 > > >--- In [EMAIL PROTECTED], "Tuan Le" <[EMAIL PROTECTED]> wrote: >> I got quite a bit of flack for posting this as I know many are >Barry's >> friends. >> I was not intending to do anything more than get a response from >Barry >> to let me know what is going on. I sympathize with the canine >scenario, >> but even that didn't take over 2 weeks. Maybe some people can put >up >> with a straight lie or two, but I can't. In my business, when I >tell a >> customer to expect something and it doesn't come to fruition, I >know I >> better get on the the horn to let them know. No excuses. And never, >> never would I tell them something that I don't know if I can >deliver or >> not. I've learn that mistakes will happen, but it's how we handle >it >> that tells people if we care. >> >> If my posting hurt's Barry's business, I apologize. BUT IT IS THE >> ABSOLUTE TRUTH. Well not quite. I had ordered Mar 22, not just 2 >weeks >> ago. Was told I should receive last week. That is all I expect. My >2 >> calls that got through to him have been very very polite and full >of >> understanding. My 10 other calls went unanswered. >> >> When I get no response, I feel like maybe because I am not in the >circle >> of friends, I am insignificant to deal with. If that is so, do not >do >> business with me. He doesn't have to deal with me. But by >accepting my >> money, he has agreed to, whether he knows it or not, to at least >> acknowledge me as a customer. Am I wrong to ask this? May be so, >but I >> have paid my funds and do come to expect at least some common >courtesy. >> Or am I in the wrong business? Maybe I should start in the hobby. >Take >> the orders, collect the funds, and ship at my convenience. Oh, and >maybe >> take care of close friends first. >> >> I do regret having to post this as I got some idiotic responses, >but >> alas, it has gotten results. I got a call from Barry tonight to >tell me >> all have been packed and will ship out tomorrow. If it is so, I >will >> write and post for all that he came through, even if a little >late. >> >> And to the bone head who told me to get a Gentle Lady ARF as I >seem like >> a newbie, my AMA is 327694, what's yours? BTW I have a Full House >Topaz >> for sale, send me the money and I will have it out "tomorrow" :). >> >> Regards, >> Tuan Le > > > >RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format > RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
Re: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
The issue with Barry is that he has been making lots of promises, with specific delivery dates, on his two hottest products and missing those dates repeatedly to the same customers.Perhaps those of you who know Barry better/longer haven't had the experiences that others are having if you haven't tried to order an Ava or Blaster in the last few months. I pretty sure he is overwelmed with orders for both products and simply can't get enough product to fill the orders in a timely manner. The problem is he's been telling people that "I've got your plane right here and it will go out tomorrow" or something similar instead of , "I've got 100 blaster orders in front of yours and you probably won't get your plane for 3 months". It's the customer's expectations that he sets that are now hurting his reputation with his new customers. Barry is a very nice guy for sure, but he needs to bite the bullet and either be more accurate in quoting lead times his customers, or let someone else carry the line for Vladamir's products as well... right now, he's in over his head. Lastly, coin collecting is a hobby. For most of us who take time to read RCSE, soaring is much more than a hobby, although somewhat short of life and death. Our passions run high as do our expenditures. There are dozens of one man operations in this business who exercise a level of customer service that would be exemplary by any Fortune 500 standard. Kennedy Composites isn't one of them, at least recently. Clay Hollingsworth --- In [EMAIL PROTECTED], "Jon Stone" <[EMAIL PROTECTED]> wrote: > I wish everyone would back off on Tuan Le's complaints. Are they out of > order for what has happened to him? Not in my book. > > I have personal experience on 2 orders from him, and personally know of 5 > other orders, that were treated similarly. The orders never showed up when > he said, and emails & phones suddenly went silent. > > As a vendor, customer expectations on delivery time are set entirely by > Barry. From my experience he likes to pass on the rosiest of scenarios to > his customers (me included). > > I too, believe Barry is an honest business person, but I wish he would > manage customer expections better. All it takes is a phone call or email > saying > > "Hi there. I promised I'd ship your plane on XX date. Well, YY happened, > and I now expect to ship your plane on ZZ date. Sorry for the delays. Just > want you to be informed on recent events". > > I wish Barry the best in his business, as well as Tuan the best with his > order. > > Regards to all, > > Jon Stone RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
Re: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
APERANTLY YOU HAVE NOT HAD DEALT WIITH SAL :- Craig Allen LSF 111 --- In [EMAIL PROTECTED], "Tuan Le" <[EMAIL PROTECTED]> wrote: > I got quite a bit of flack for posting this as I know many are Barry's > friends. > I was not intending to do anything more than get a response from Barry > to let me know what is going on. I sympathize with the canine scenario, > but even that didn't take over 2 weeks. Maybe some people can put up > with a straight lie or two, but I can't. In my business, when I tell a > customer to expect something and it doesn't come to fruition, I know I > better get on the the horn to let them know. No excuses. And never, > never would I tell them something that I don't know if I can deliver or > not. I've learn that mistakes will happen, but it's how we handle it > that tells people if we care. > > If my posting hurt's Barry's business, I apologize. BUT IT IS THE > ABSOLUTE TRUTH. Well not quite. I had ordered Mar 22, not just 2 weeks > ago. Was told I should receive last week. That is all I expect. My 2 > calls that got through to him have been very very polite and full of > understanding. My 10 other calls went unanswered. > > When I get no response, I feel like maybe because I am not in the circle > of friends, I am insignificant to deal with. If that is so, do not do > business with me. He doesn't have to deal with me. But by accepting my > money, he has agreed to, whether he knows it or not, to at least > acknowledge me as a customer. Am I wrong to ask this? May be so, but I > have paid my funds and do come to expect at least some common courtesy. > Or am I in the wrong business? Maybe I should start in the hobby. Take > the orders, collect the funds, and ship at my convenience. Oh, and maybe > take care of close friends first. > > I do regret having to post this as I got some idiotic responses, but > alas, it has gotten results. I got a call from Barry tonight to tell me > all have been packed and will ship out tomorrow. If it is so, I will > write and post for all that he came through, even if a little late. > > And to the bone head who told me to get a Gentle Lady ARF as I seem like > a newbie, my AMA is 327694, what's yours? BTW I have a Full House Topaz > for sale, send me the money and I will have it out "tomorrow" :). > > Regards, > Tuan Le RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
RE: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
Title: Message I wish everyone would back off on Tuan Le's complaints. Are they out of order for what has happened to him? Not in my book. I have personal experience on 2 orders from him, and personally know of 5 other orders, that were treated similarly. The orders never showed up when he said, and emails & phones suddenly went silent. As a vendor, customer expectations on delivery time are set entirely by Barry. From my experience he likes to pass on the rosiest of scenarios to his customers (me included). I too, believe Barry is an honest business person, but I wish he would manage customer expections better. All it takes is a phone call or email saying "Hi there. I promised I'd ship your plane on XX date. Well, YY happened, and I now expect to ship your plane on ZZ date. Sorry for the delays. Just want you to be informed on recent events". I wish Barry the best in his business, as well as Tuan the best with his order. Regards to all, Jon Stone
RE: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
Title: Message Tuan, I made a reference to the Gentle Lady ARF and the BoT ARF, but it wasn’t directed to you. My post was a “tongue and cheek” comment about the AVA, not you. I never referred to or considered you a newbie. BTW, my AMA # is 225. George Voss -Original Message- From: Tuan Le [mailto:[EMAIL PROTECTED] …And to the bone head who told me to get a Gentle Lady ARF as I seem like a newbie, my AMA is 327694, what's yours? BTW I have a Full House Topaz for sale, send me the money and I will have it out "tomorrow" :). Regards, Tuan Le
RE: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
Wow Chuck! I greatly respect people with low AMA numbers. They are the one who I believe help lay the ground work for what Model Aviation is today. It was not you who called me a newbie as I believe you would never be one to personally attack someone by calling them names. I got my AMA in 1988 or 89 :) RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
Re: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
message I also have no interest in the dispute but am wondering if AMA still allows member to drop digits from their AMA number if the truncated number is vacant? RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
Re: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
I have no interest in this dispute, but Jack Womack wrote: >I'll second that. sick (sic) 'em, Chuck... (Get it? It's a double meaning! Look up the two definitions of "sic".) The AMA numbers verify at http://www.modelaircraft.org/MembershipQuery.aspx but I can't find any public message where Chuck Anderson or anyone else wrote such a thing in the first place. Was it in a private email? Mike -- _ \__|__/ (O) RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
Re: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
I'll second that. sick 'em, Chuck... Jack Womack --- Dan Kitching <[EMAIL PROTECTED]> wrote: > Wow, hats of to you Chuck. Never have I seen a > pissing contest laid to > waste so quickly and efficiently. > > Dan > > >> And to the bone head who told me to get a Gentle > Lady ARF as I seem > >> like a newbie, my AMA is 327694, what's yours? > >> Regards, > >> Tuan Le > > > > > > 371 > > > > Chuck Anderson > > > > RCSE-List facilities provided by Model Airplane > News. Send "subscribe" and "unsubscribe" requests > to [EMAIL PROTECTED] Please note that > subscribe and unsubscribe messages must be sent in > text only format with MIME turned off. Email sent > from web based email such as Hotmail and AOL are > generally NOT in text format > __ Do you Yahoo!? Yahoo! Small Business - Try our new resources site! http://smallbusiness.yahoo.com/resources/ RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
Re: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
Wow, hats of to you Chuck. Never have I seen a pissing contest laid to waste so quickly and efficiently. Dan And to the bone head who told me to get a Gentle Lady ARF as I seem like a newbie, my AMA is 327694, what's yours? Regards, Tuan Le 371 Chuck Anderson RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
[Fwd: RE: [RCSE] "Barry Kennedy Vrs Others..a personal experience"]
Need anything else be said. 54540 Stan Original Message Subject: RE: [RCSE] "Barry Kennedy Vrs Others..a personal experience" Date: Sat, 09 Apr 2005 06:18:20 -0500 From: Chuck Anderson <[EMAIL PROTECTED]> To: soaring@airage.com At 02:39 AM 4/9/2005, you wrote: And to the bone head who told me to get a Gentle Lady ARF as I seem like a newbie, my AMA is 327694, what's yours? Regards, Tuan Le 371 Chuck Anderson RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
RE: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
5 posts in total to this list, and 4 are complaints and one is off topic. Heck of a track record. I'm going flying, maybe I'll take my AVA with me. At 02:39 AM 4/9/2005, Tuan Le wrote: And to the bone head who told me to get a Gentle Lady ARF as I seem like a newbie, my AMA is 327694, what's yours? Jim Downers Grove, IL Member of the Chicago SOAR club, and Team JR AMA 592537LSF 7560 Level IV R/C Soaring blog at www.jimbacus.net RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
RE: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
At 02:39 AM 4/9/2005, you wrote: And to the bone head who told me to get a Gentle Lady ARF as I seem like a newbie, my AMA is 327694, what's yours? Regards, Tuan Le 371 Chuck Anderson RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
RE: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
Title: Message I got quite a bit of flack for posting this as I know many are Barry's friends. I was not intending to do anything more than get a response from Barry to let me know what is going on. I sympathize with the canine scenario, but even that didn't take over 2 weeks. Maybe some people can put up with a straight lie or two, but I can't. In my business, when I tell a customer to expect something and it doesn't come to fruition, I know I better get on the the horn to let them know. No excuses. And never, never would I tell them something that I don't know if I can deliver or not. I've learn that mistakes will happen, but it's how we handle it that tells people if we care. If my posting hurt's Barry's business, I apologize. BUT IT IS THE ABSOLUTE TRUTH. Well not quite. I had ordered Mar 22, not just 2 weeks ago. Was told I should receive last week. That is all I expect. My 2 calls that got through to him have been very very polite and full of understanding. My 10 other calls went unanswered. When I get no response, I feel like maybe because I am not in the circle of friends, I am insignificant to deal with. If that is so, do not do business with me. He doesn't have to deal with me. But by accepting my money, he has agreed to, whether he knows it or not, to at least acknowledge me as a customer. Am I wrong to ask this? May be so, but I have paid my funds and do come to expect at least some common courtesy. Or am I in the wrong business? Maybe I should start in the hobby. Take the orders, collect the funds, and ship at my convenience. Oh, and maybe take care of close friends first. I do regret having to post this as I got some idiotic responses, but alas, it has gotten results. I got a call from Barry tonight to tell me all have been packed and will ship out tomorrow. If it is so, I will write and post for all that he came through, even if a little late. And to the bone head who told me to get a Gentle Lady ARF as I seem like a newbie, my AMA is 327694, what's yours? BTW I have a Full House Topaz for sale, send me the money and I will have it out "tomorrow" :). Regards, Tuan Le
Re: [RCSE] "Barry Kennedy Vrs Others..a personal experience"
I hope you only get to fly an hour tomorrow... in one flight. 8-) At 11:29 PM 4/8/2005, [EMAIL PROTECTED] wrote: Tullahoma forecasted as warm, calm and big lift tomorrow...be there or be square ly out of luck on your LSF time tasks :-) Jim Downers Grove, IL Member of the Chicago SOAR club, and Team JR AMA 592537LSF 7560 Level IV R/C Soaring blog at www.jimbacus.net RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED] Please note that subscribe and unsubscribe messages must be sent in text only format with MIME turned off. Email sent from web based email such as Hotmail and AOL are generally NOT in text format
[RCSE] "Barry Kennedy Vrs Others..a personal experience"
Recently Barry Kennedy has been stealing attention away from me by using low tricks to gain attention on the RCSE, and since I have not slept with Barry, I have spent a bunch of time with him over the past couple of years, and even bought some things like the Blaster, the new most amazing Graphite and AVA components for a Majestic conversion from V tail to X tail. The recent post from the 'wizard', caused me to re-evaluate my opinions the subject and so I recall this story which describes and compared Barry to other examples in my recent past life experiencehopefully it will clarify Barry's situation to all who might want to get some of the leading edge stuff Barry gets for us. A few weeks ago one morning I got home from 'down under' and Vegas and Toronto and was lying in bed next to my very hot wife, it was a Saturday (the one day which my company will not allow me to do any work) and the female (both dog and wife in this case although not the same body shapes) being the smaller of the two (the dogs, and smaller of the two between my wife and this female dog) was snuggling up to me after they had been outside for their morning trip to the yard (the dogs not the dog and the wife, although it was my wife that usually lets them out, however most of the time they let theirselves out, since they have learned to open the door (the dogs, although the wife is capable of that trick too) and also capable of closing the door and do when they come back in (the dogs and wife in this case), the male dog came in last and decided to get some attention from me too and being the bigger of the two (two dogs that is, not bigger than my wife (even though she's fairly petite..the wife not the dog who is about 50lbs...(the female dog that is, not the wife) he pushed his way between me and the female dog who decided that she was not yet done getting attention, turned, and bit him on one ear, piercing it, the male who is 90lbs, decided that it wasn't okay and in turn bit and pierced her ear creating a bloody nasty mess and caused an escalation in their discussion..to which i decided to join in and that got me pierced too, in the mean time my wife stayed snuggled in, paying no attention whatsoever. What does this have to do with Barry Kennedy and his failure to ship that poor souls AVA, or even to return calls? The whole event ended up at the Vet for surgery to the male's ear $400, and almost as much for the female's ear, I just use super glue to patch myself up and warm soapy water to clean up the blood in the bedroom. What kind of dogs you ask? Catahoula Leopards of course (state dog of Louisiana) and as smart as they are, they never call me back or ship stuff when i ask them...same goes for the wife. In fact of the four (female dog, male dog, wife and Barry) Barry is by far the most reliable about returning my calls about sailplanes. Really hope this clarifies what likely happened with the tragedy that was the wizards nightmare. Pike and Stork/Pike xtail on charge here in the motel room.. Battlestar Galactica on the TV Tullahoma forecasted as warm, calm and big lift tomorrow...be there or be square ly out of luck on your LSF time tasks :-) Gordy
