Re: [RCSE] Re: This could be you?
In a message dated 1/12/00 12:07:43 PM Eastern Standard Time, [EMAIL PROTECTED] writes: maybe an approach on e-mail (or phone) like "hey, I'm new, don't know if I'm ready to purchase yet, but I'm looking for some specific information.." might pave a path inviting more constructive and civil communication from the beginning.. This is exactly the approach I have taken with Sal in my dealings with him, almost verbatimyet it yielded no more civil responses from him...He doesn't seem to respond to courteous inquiries any better Rodger Hamer RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED]
[RCSE] Re: This could be you?
Oh Now I understand- I have to "court" the vendor before I order , or I mean before I am priviledged enough to have them service me. Well now I know that all I have to do is send some flowers before my order is called in and all will be OK. ;-) Vince D ~~~ Mike Stump [EMAIL PROTECTED] wrote: Vince, I don't know you but I have to comment.. At 10:21 AM 1/12/00 EST, you wrote: I e-mailed Sal and informed him that I was hesitant to order from his company based on the negative feedback that I had rec'd. Well he basically told me to "pound sand" and go elsewhere, his anger was coming through even on an e-mail. take another look at this... is this any way to open a conversation with someone? regardless of wether or not a transaction is involved.. if I were on the other end of this opening statement from someone I didn't know (I've heard it, sold cars trucks for a time) I become wary from the onset myself... This after I was completely civil in my original post. what you thought was civil in anothers eyes is a put-off... add a personality that's a little caustic and you got what you got, "pound sand" maybe an approach on e-mail (or phone) like "hey, I'm new, don't know if I'm ready to purchase yet, but I'm looking for some specific information.." might pave a path inviting more constructive and civil communication from the beginning.. Most companies would have responded with something like "we will try our best to meet your needs" or " we have had a rough past few months , but we are working on bettering our service". had you tried the above this may have been more likely to happen.. I e-mailed him back and said I was going elsewhere with my business, I never heard a word after that. Again, you set the tone for this interchange, or lack of it. In the end I did all that I could, I informed him why he was losing a customer, You're correct that you did all that you could, to doom this deal from the beginning. NSP has this info splattered all over the net, but they don't appear to care. I think they do care.. The people they care most about are those that want to do business in a respectful, fair, communication. That doesn't mean tow-towing to Sal or anyone else.. To me their attitude is clear, " we are making money doing it this way, and we will continue to do so until the money stops coming in, THEN we will change something" Remember as a seller, they have the right to measure your approach and attitude and they may not want your money.. Mike Stump [EMAIL PROTECTED] RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED]
[RCSE] RE: this could be you
Oh Now I understand- I have to "court" the vendor before I order , or I mean before I am priviledged enough to have them service me. Well now I know that all I have to do is send some flowers before my order is called in and all will be OK. ;-) Vince D ~~~ Mike Stump [EMAIL PROTECTED] wrote: Vince, I don't know you but I have to comment.. At 10:21 AM 1/12/00 EST, you wrote: I e-mailed Sal and informed him that I was hesitant to order from his company based on the negative feedback that I had rec'd. Well he basically told me to "pound sand" and go elsewhere, his anger was coming through even on an e-mail. take another look at this... is this any way to open a conversation with someone? regardless of wether or not a transaction is involved.. if I were on the other end of this opening statement from someone I didn't know (I've heard it, sold cars trucks for a time) I become wary from the onset myself... This after I was completely civil in my original post. what you thought was civil in anothers eyes is a put-off... add a personality that's a little caustic and you got what you got, "pound sand" maybe an approach on e-mail (or phone) like "hey, I'm new, don't know if I'm ready to purchase yet, but I'm looking for some specific information.." might pave a path inviting more constructive and civil communication from the beginning.. Most companies would have responded with something like "we will try our best to meet your needs" or " we have had a rough past few months , but we are working on bettering our service". had you tried the above this may have been more likely to happen.. I e-mailed him back and said I was going elsewhere with my business, I never heard a word after that. Again, you set the tone for this interchange, or lack of it. In the end I did all that I could, I informed him why he was losing a customer, You're correct that you did all that you could, to doom this deal from the beginning. NSP has this info splattered all over the net, but they don't appear to care. I think they do care.. The people they care most about are those that want to do business in a respectful, fair, communication. That doesn't mean tow-towing to Sal or anyone else.. To me their attitude is clear, " we are making money doing it this way, and we will continue to do so until the money stops coming in, THEN we will change something" Remember as a seller, they have the right to measure your approach and attitude and they may not want your money.. Mike Stump [EMAIL PROTECTED] RCSE-List facilities provided by Model Airplane News. Send "subscribe" and "unsubscribe" requests to [EMAIL PROTECTED]
