RE: Support Digest, Vol 87, Issue 17

2014-11-12 Thread Memisyazici, Aras
Meredith,

Are you able to close pidgin at all? I've had a similar situation now for a 
week, and due to this issue ended up uninstalling the software and moving 
forward with Adium.

Given the amount of people complaining about this type of behavior, I'm 
wondering if the devs would now take our findings a bit more serious...

--Russ


 Original message 
From: support-requ...@pidgin.im
Date:11/12/2014 5:26 PM (GMT-05:00)
To: support@pidgin.im
Subject: Support Digest, Vol 87, Issue 17

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Today's Topics:

   1. Re: Pidgin on Windows Server (Dave Warren)
   2. Pidgin not working today (Heather Clark)
   3. Re: Pidgin not working today (Ethan Blanton)
   4. unable to connect (Bowman, Tim)
   5. Re: unable to connect (David Woolley)
   6. Re: Pidgin not working today (Chris Garriss)
   7. Windows not showing (Meredith Kurtz)


--

Message: 1
Date: Wed, 12 Nov 2014 11:09:41 -0800
From: Dave Warren da...@hireahit.com
To: support@pidgin.im
Subject: Re: Pidgin on Windows Server
Message-ID: 5463b075.3050...@hireahit.com
Content-Type: text/plain; charset=ISO-8859-1; format=flowed

On 2014-11-11 18:45, ChO2 wrote:
 First of all, there is no such thing as a Windows server.

You might want to mention that to Microsoft, they seem to be making
boatloads of money selling server different Windows Server products,
which comprise a fairly substantial percentage of the base of installed
servers.

--
Dave Warren
http://www.hireahit.com/
http://ca.linkedin.com/in/davejwarren




--

Message: 2
Date: Wed, 12 Nov 2014 19:46:57 +
From: Heather Clark heat...@go4-email.com
To: 'support@pidgin.im' support@pidgin.im
Subject: Pidgin not working today
Message-ID:

52a12fcda5fd476590ae7582bb1db...@by2pr08mb111.namprd08.prod.outlook.com

Content-Type: text/plain; charset=us-ascii

We have been trying to sign into pidgin all day and it never loads.  Are you 
having system problems.


Heather Clark
Gopher for Recruiters
BlackDog Recruiting Software, Inc.
Support:  800.316.0852
Direct:  720.505.1327
Fax:  800.316.0852
heat...@go4.bz
supp...@go4.bz
http://www.go4recruitingsoftware.comhttp://www.go4recruitingsoftware.com/
http://recruitersoftware.blogspot.comhttp://recruitersoftware.blogspot.com/

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Message: 3
Date: Wed, 12 Nov 2014 15:18:17 -0500
From: Ethan Blanton e...@pidgin.im
To: Heather Clark heat...@go4-email.com
Cc: 'support@pidgin.im' support@pidgin.im
Subject: Re: Pidgin not working today
Message-ID: 20141112201817.ga8...@mail.kb8ojh.net
Content-Type: text/plain; charset=us-ascii

Heather Clark spake unto us the following wisdom:
 We have been trying to sign into pidgin all day and it never loads.
 Are you having system problems.

Pidgin is not a system.  You are using Pidgin, which is a software
package, to connect to some system.  You need to ask the maintainers
of that system.

Ethan



--

Message: 4
Date: Wed, 12 Nov 2014 21:24:12 +
From: Bowman, Tim tbow...@regionalcs.org
To: support@pidgin.im support@pidgin.im
Subject: unable to connect
Message-ID: 1bc1b9677e904c82b98bfc7468a5d...@rcs-ew.regionalcs.org
Content-Type: text/plain; charset=us-ascii

We are unable to connect here at our office. We are all using MSN accounts and 
no one had any problems on Monday. We were closed yesterday. We are not 
experiencing any other internet issues and we have not made any changes to our 
routers. We just see Available-connecting at the bottom of our Buddy list 
window.  Is there an issue with MSN accounts at this time?

Thanks,

Tim Bowman
Network Administrator
Regional Consolidated Services
336-629-5141

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Message: 5
Date: Wed, 12 Nov 2014 21:35:04 +
From: David Woolley for...@david-woolley.me.uk
To: Bowman, Tim tbow...@regionalcs.org,  support@pidgin.im
support@pidgin.im
Subject: Re: unable to connect
Message-ID: 5463d288.9030...@david-woolley.me.uk
Content-Type: text/plain; charset=windows-1252; format=flowed

On 12/11/14 21:24, Bowman, Tim wrote:
 We are unable to connect here at our office. We are all using MSN
 accounts 

Post-Upgrade to 2.10.10 pidgin.exe freezes interminably

2014-11-04 Thread Memisyazici, Aras
ISSUE:
Pidgin.exe freezes upon launch, and cannot be terminated. Methods attempted to 
terminate process include psexec -s generated cmd window using taskkill, 
procexp and built-in taskmgr. Only way to clear the stuck process is to reboot 
the system.

DEBUG Info:
Stack trace: http://www.hastebin.com/obiqisifan.avrasm

OS Info:
Windows 7 SP1 64-bit (Version: 6.1.7601 Service Pack 1 Build 7601)

STATUS:
This behavior began post-upgrade to 2.10.10.

STEPS TAKEN TO DEBUG:
*) I've uninstalled pidgin, rebooted, upon logging back in, verified no 
left-overs (checked registry, removed .purple folder and verified nothing in 
program files), then rebooted one more time and re-installed. RESULT: Freezing
*) per suggestion of datallah on freenode #pidgin removed A/V and EMET to see 
if that made a difference then repeated above step. RESULT: Freezing
*) Removed entire profile on Windows system, created new profile, attempted to 
launch pidgin. RESULT: Freezing
*) Using Process Explorer, killed each thread in stack individually. Then 
killed all open handles. RESULT: Still not able to kill process and is stuck

At this point, I'm at a loss, which is why I'm seeking advice on what to try 
next. Are there any methods to debug pidgin, run it in some verbose fashion to 
see what it is stuck onand what we can do next?

Thanks,
--Russ

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