Re: [swinog] Anyone round Zurich with an OTDR and a little bit of time?

2013-12-04 Diskussionsfäden Andre Timmermann
Hi List

Am Dienstag, den 03.12.2013, 15:13 +0100 schrieb Fredy Kuenzler:

 We are investigating what went wrong. As far as I know this is a special
 case and we are reselling a simple darkfiber of Sunrise (very uncommon),
 and it seems that a ticket has been opened with Sunrise a while ago. As
 it's a Layer-1 service we are unable to check the functionality.
 
 Someone from our team will get back to you offlist once we have further
 information.
 
 Sorry for the issue.

@Fredy: thank for the intervention.

@all: thanks for all the tips send privately.

Sunrise will now send a technician with proper testing devices to debug
the connection. I am pretty sure that we are able to resolve the issue
shortly.

Greetz,
Andre

-- 
local.ch AG
Konradstrasse 12/14
CH-8005 Zürich



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[swinog] Anyone round Zurich with an OTDR and a little bit of time?

2013-12-03 Diskussionsfäden Andre Timmermann
Hi List

I'm trying to debug a fiber connection between two datacenters in
Zurich. Unfortunately the other companies involved are not very
responsive. And please bear with me, I am not a network engineer, I am
just the poor guy who got this thingie on his desk...

Here is what I am trying to achieve:

In each datacenter we got an Arista DCS-7050T-52 with each an SFP
1000BASE-LX which supports up to 10km links on single-mode and 550m on
multi-mode fiber.

We got a 1Gbps dedicated Layer2 Connection incl. Managed Switch from
Init7. As far as I know, they are using Sunrise as partner to provide
the connection. We are connecting to a SMF with 1310nm.

If I put everything together, I still see a notconnect on the
switchport. 
Unfortunately the Platin support seems to be more like Bronze, we do
not get a proper response right now.

Currently I can't tell if there is something wrong within our setup or
within the setup of our provider.

I would like to get a third party with a proper testing device (and more
experience than me) to meet me in the datacenter(s) and help me to find
evidence what the heck is going on.

Best regards,
Andre Timmermann

-- 
local.ch AG
Konradstrasse 12/14
CH-8005 Zürich



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Re: [swinog] Anyone round Zurich with an OTDR and a little bit of time?

2013-12-03 Diskussionsfäden Roman Hochuli
Hello André

 I'm trying to debug a fiber connection between two datacenters in
 Zurich.

 We got a 1Gbps dedicated Layer2 Connection incl. Managed Switch from
 Init7. 

As a first step you probably want to fact check if you have a
darkfibre, which might be measured with a power meter and/or OTDR, or
if you have a layer-2 service as you worte above.

A layer-2 service means there is some active gear (usually from your
service provider) in between you and the physical fibre between the
datacenters which they manage and therefore you can not optically
measure the line as a whole.

 If I put everything together, I still see a notconnect on the
 switchport. 

As a simple test: see if you see have no light (down/down) at both ends
of your connection. My guess: it's only at one end and you most probably
deal with a defective optic (GBIC/SFP) at some point...

Bottom line: most probably you will have to deal with your service
provider.

Good luck.

-- 
Best regards,
Roman Hochuli
Operations Manager

nexellent ag
Saegereistrasse 33
CH-8152 Glattbrugg

Phone:   +41 44 872 20 00
Fax: +41 44 872 20 01
URL: www.nexellent.ch
X-NCC-RegID: ch.nexellent

Imagination is the one weapon in the war
against reality.
-- Jules de Gaultier



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Re: [swinog] Anyone round Zurich with an OTDR and a little bit of time?

2013-12-03 Diskussionsfäden Fredy Kuenzler
André,

We are investigating what went wrong. As far as I know this is a special
case and we are reselling a simple darkfiber of Sunrise (very uncommon),
and it seems that a ticket has been opened with Sunrise a while ago. As
it's a Layer-1 service we are unable to check the functionality.

Someone from our team will get back to you offlist once we have further
information.

Sorry for the issue.

Best regards,
Fredy / Init7


Am 03.12.2013 13:53, schrieb Andre Timmermann:
 Hi List
 
 I'm trying to debug a fiber connection between two datacenters in 
 Zurich. Unfortunately the other companies involved are not very 
 responsive. And please bear with me, I am not a network engineer, I
 am just the poor guy who got this thingie on his desk...
 
 Here is what I am trying to achieve:
 
 In each datacenter we got an Arista DCS-7050T-52 with each an SFP 
 1000BASE-LX which supports up to 10km links on single-mode and 550m
 on multi-mode fiber.
 
 We got a 1Gbps dedicated Layer2 Connection incl. Managed Switch
 from Init7. As far as I know, they are using Sunrise as partner to
 provide the connection. We are connecting to a SMF with 1310nm.
 
 If I put everything together, I still see a notconnect on the 
 switchport. Unfortunately the Platin support seems to be more like
 Bronze, we do not get a proper response right now.
 
 Currently I can't tell if there is something wrong within our setup
 or within the setup of our provider.
 
 I would like to get a third party with a proper testing device (and
 more experience than me) to meet me in the datacenter(s) and help me
 to find evidence what the heck is going on.
 
 Best regards,
 Andre Timmermann
 


-- 
Fredy Kuenzler

Init7 (Switzerland) Ltd.
AS13030
St. Georgen-Strasse 70
CH-8400 Winterthur
Skype:   flyingpotato
Phone:   +41 44 315 4400
Fax: +41 44 315 4401
Twitter: @init7 / @kuenzler
http://www.init7.net/



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