[Talk-GB] Reporting Errors to OS - Feedback
List, Just thought I'd share some feedback of my experience of reporting errors in the OS OpenData products back to OS. If I stumble across an error, I report it through customerservi...@ord nancesurvey.co.uk. So far I've done this twice, both times with a couple of errors in each email. The first time I got a reply from the OS saying that they would be looking into the matter. Since then, I've heard nothing. The second time, however, was a bit more 'successful' - I just received the following email: os email Thank you for your email. We have amended our OS Locator and OS StreetView data as requested and the amendments will be available in the next release. Thank you for taking the time and trouble to bring this issue to our attention. We appreciate all feedback from our customers, especially that which enables us to improve the accuracy of our mapping. /os email I sent the second email on 28th July, and got the above reply today (after an initial Thanks, we'll look into it kind of email) - about 2 weeks. It seems like they do appreciate these types of emails, though this could of course just be PR... Anyway, just thought I'd share, and encourage anyone who's using OS OpenData products (esp. StreetView and OS Locator) to report any errors to OS when you find them. Errors in the data have been mentioned many times in this list, so I hope these are all being passed on to OS..!! Additionally, I also added the errors to the OSM Catalog of Errors ( http://wiki.openstreetmap.org/wiki/Catalog_of_Errors). However, now I'm not sure if that's the right thing to do anymore - once it gets fixed in OS, shouldn't we be taking down the error from the Catalog? Cheers Tim ___ Talk-GB mailing list Talk-GB@openstreetmap.org http://lists.openstreetmap.org/listinfo/talk-gb
Re: [Talk-GB] Reporting Errors to OS - Feedback
Tim Francois sk1pp...@... writes: Just thought I'd share some feedback of my experience of reporting errors in the OS OpenData products back to OS. Additionally, I also added the errors to the OSM Catalog of Errors (http://wiki.openstreetmap.org/wiki/Catalog_of_Errors). However, now I'm not sure if that's the right thing to do anymore - once it gets fixed in OS, shouldn't we be taking down the error from the Catalog? When there's a new release of the affected product(s) and we start using it, yes. -- Ed Avis e...@waniasset.com ___ Talk-GB mailing list Talk-GB@openstreetmap.org http://lists.openstreetmap.org/listinfo/talk-gb
Re: [Talk-GB] Reporting Errors to OS - Feedback
In that case, it sounds to me like a maintenance nightmare, especially if everyone adds all the errors they find in the OS data to the Catalog. I will certainly think before adding too many more errors to the Catalog, because there is every chance that in six months time (or whenever the next release cycle is for the particular product) the editor that added the data might be gone. It's tricky, because we obviously don't want to bombard OS with multiple emails with the same error (two or three won't hurt, and may actually be beneficial) - however, 'bombard' might be too strong-a word, depending on how many people actually pass on errors to OS... Tough call... Tim On Thu, Aug 12, 2010 at 2:15 PM, Ed Avis e...@waniasset.com wrote: Tim Francois sk1pp...@... writes: Just thought I'd share some feedback of my experience of reporting errors in the OS OpenData products back to OS. Additionally, I also added the errors to the OSM Catalog of Errors (http://wiki.openstreetmap.org/wiki/Catalog_of_Errors). However, now I'm not sure if that's the right thing to do anymore - once it gets fixed in OS, shouldn't we be taking down the error from the Catalog? When there's a new release of the affected product(s) and we start using it, yes. -- Ed Avis e...@waniasset.com ___ Talk-GB mailing list Talk-GB@openstreetmap.org http://lists.openstreetmap.org/listinfo/talk-gb ___ Talk-GB mailing list Talk-GB@openstreetmap.org http://lists.openstreetmap.org/listinfo/talk-gb
Re: [Talk-GB] Reporting Errors to OS - Feedback
On 12 August 2010 14:23, Tim Francois sk1pp...@yahoo.co.uk wrote: In that case, it sounds to me like a maintenance nightmare, especially if everyone adds all the errors they find in the OS data to the Catalog. I will certainly think before adding too many more errors to the Catalog, because there is every chance that in six months time (or whenever the next release cycle is for the particular product) the editor that added the data might be gone. It's tricky, because we obviously don't want to bombard OS with multiple emails with the same error (two or three won't hurt, and may actually be beneficial) - however, 'bombard' might be too strong-a word, depending on how many people actually pass on errors to OS... Tough call... Tim Would it better to collect all errors in the catalogue, and then periodically send them to OS? I know that I would rather receive one email with 100 actions than 100 emails with 1 action. Or worse, multiple emails for the same action. It may also help improve the image of OSM by acting in a coordinated manner. -- Philip Stubbs ___ Talk-GB mailing list Talk-GB@openstreetmap.org http://lists.openstreetmap.org/listinfo/talk-gb
Re: [Talk-GB] Reporting Errors to OS - Feedback
I agree that it would be better that way. Emilie Laffray On 12 Aug 2010 15:03, Philip Stubbs phi...@stuphi.co.uk wrote: On 12 August 2010 14:23, Tim Francois sk1pp...@yahoo.co.uk wrote: In that case, it sounds to me like a maintenance nightmare, especially if everyone adds all the errors they find in the OS data to the Catalog. I will certainly think before adding too many more errors to the Catalog, because there is every chance that in six months time (or whenever the next release cycle is for the particular product) the editor that added the data might be gone. It's tricky, because we obviously don't want to bombard OS with multiple emails with the same error (two or three won't hurt, and may actually be beneficial) - however, 'bombard' might be too strong-a word, depending on how many people actually pass on errors to OS... Tough call... Tim Would it better to collect all errors in the catalogue, and then periodically send them to OS? I know that I would rather receive one email with 100 actions than 100 emails with 1 action. Or worse, multiple emails for the same action. It may also help improve the image of OSM by acting in a coordinated manner. -- Philip Stubbs ___ Talk-GB mailing list Talk-GB@openstreetmap.org http://lists.openstreetmap.org/listinfo/talk-gb ___ Talk-GB mailing list Talk-GB@openstreetmap.org http://lists.openstreetmap.org/listinfo/talk-gb
