Re: message base index file

[Jernej Simončič]

On Tuesday, June 27, 2017, 6:22:29, Tom wrote:

> "cannotcompressthefolder   xxx.   Stream   rea   error   "
> E\TheBatmessages.tbb"  The  request could not be performed because
> of an I/O device error".

This could indicate a disk problem. Try copying the messages.tbb file
to another folder (make sure The Bat is closed first), delete the
original, then move the copy back, and run Maintenance afterwards.

-- 
< Jernej Simončič ><><><><>< http://eternallybored.org/ >

Spend sufficient time confirming the need and the need will disappear.
   -- Ed's Fifth Rule of Procrastination



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Major problems

[Goos]

Some solving suggestions would be welcome ...

Because my work PC is not 100 % stable anymore, I bought a new one.
Both PCs are running under Windows 10 Pro 64 bit.
While slowly installing / transferring my programs from the old to the new PC,
I did the same with The Bat!.
First I did a clean install with the package thebat_64_7.4.16 msi.
Because I had the registration keyblock in the clipboard memory, the program was
easy registered.
Then I restored the backup made with The Bat! at the old PC, to get back alll 
settings and mail.

Two problems appeared:

1. For all accounts TB writes in the logs:
27-Jun-17, 11:57:50: FETCH - receiving mail messages
 27-Jun-17, 11:57:50: FETCH - Connecting to POP3 server  on port 
995
!27-Jun-17, 11:57:51: FETCH - Could not connect to the server 
The connections are all using TLS.

Although the program is accepted by my AVG Total Protection (which settings are 
exactly
the same as at the old PC) and my other protection programs (which are also 
identical),
no connection could be established, not even after the programs were 
deactivated temporary.


2. Sometimes directly, sometimes after few minutes The Bat! is closed by 
Windows, I did
not find some error.log by Windows, don't know where to look for that exactly.
The thebat64_Exceptions.log writes:

Date: 27 Jun 2017 12:02:44
OS: Windows 10  X64 (AMD or Intel) build 15063
PhysMemFreeTotal: 13794/16317 MB
VirtMemFreeTotal: 134217278/134217727 MB
MAPI #0: Windows Live Hotmail [Hotmail]; Path: C:\Program Files\Internet 
Explorer\hmmapi.dll (valid)
MAPI #1:  [Software]; Path:  (not valid)
MAPI #2: The Bat! [The Bat!]; Path: C:\Program Files\The Bat!\tbmapi32.dll (not 
valid)
MAPI #3: The Bat! Simple MAPI 32-bit [The Bat! Simple MAPI 32-bit]; Path: 
C:\Program Files\The Bat!\tbmapi32.dll (not valid)
MAPI #4: The Bat! Simple MAPI 64-bit [The Bat! Simple MAPI 64-bit]; Path: 
C:\Program Files\The Bat!\tbmapi64.dll (valid)
MAPI #5:  [Windows Mail]; Path:  (not valid)
Default Profile: 
Address: 7FFCABDA0044
ClassName: EAccessViolation
Message: Access violation at address 7FFCABDA0044. Read of address 
7FFCABDE9318
IsOSException: 1
Modules: 
 7FFCABDA ? ?
 0040 20170303195712 C:\Program Files\The Bat!\thebat64.exe
Stack: 
 7FFCABDA0044 [7FFCABDA]
 0052C460 [0040]
 0052C460 [0040]
 00410FEC [0040]
 004126B8 [0040]
 00410571 [0040]
 007A9474 [0040]
 00BE8B91 [0040]
 00BE8C6E [0040]
 0052C460 [0040]
 004126B8 [0040]


Well, I thought, I'd better to uninstall The Bat! completely, so ran the 
uninstall.
Then looked for left files and deleted them. 
Also deleted the TBMail directory.
Then I let CCleaner Pro clean up the registry. After a reboot I ran that .msi 
(see above)
again. I was quite astonished as I saw that TB still had some configuration 
from the
previous install. From where?

Anyone who can give me a hint to solve this all?

Regards,
Gunivortus



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: message base index file

[MFPA]

Hi


On Tuesday 27 June 2017 at 5:22:29 AM, in
, Tom wrote:-


> "cannotcompressthefolder   xxx.   Stream 
> rea   error   "
> E\TheBatmessages.tbb"  The  request could not be
> performed because
> of an I/O device error".


The only time I saw error messages remotely like that in TB! was when 
the partition holding my messagebase was close to full. I would get 
them during message download, and during folder maintenance on 
shutting down TB!.



> My active database is on another internal drive to be
> separate from my
> OS  drive  and  reading  about the error, there are
> some references to
> hardware  or  drivers. What I don't understand
> however is that it only
> affects one particular folder.

If it is a space issue, maybe it affects a folder that gets large
messages.

If it is a hardware issue, perhaps it affects the area of the disk
where that folder's messagebase live. Maybe copying all the messages 
from that folder to a new folder would help.


-- 
Best regards

MFPA  

Kleptomaniac: a person who helps himself because he can't help himself.

Using The Bat! v7.4.16.14 (BETA) on Windows 10.0 Build 14393  



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html

Re: message base index file

[MFPA]

Hi


On Monday 26 June 2017 at 8:10:00 AM, in
, Tom wrote:-


> Depending  on  which  file I rename, the folder
> either appears without
> content  

I don't get that when I try it.



> or  shows  4000  files  in  the count but
> nothing in the view
> window. 

I get that when I rename the MESSAGES.TBB file.



> I take it there is no special command to do the
> reindexing?  

When I do it, the new MESSAGES.TBN file is automatically created as
soon as I click back into the folder within TB!, and the messages are
displayed as normal after a short pause (about 3 seconds when I test
with a folder containing 3 messages, 15 seconds for a folder of 20,000
messages).



-- 
Best regards

MFPA  

Does anybody really read these things? 

Using The Bat! v7.4.16.14 (BETA) on Windows 10.0 Build 14393  



Current version is 7.1 | 'Using TBUDL' information:
http://www.silverstones.com/thebat/TBUDLInfo.html