Re: Voyager re-install problem
Hello Gerrit, On Tue, 12 Dec 2006 you wrote in mid:[EMAIL PROTECTED] GK No problem at all. I offered you a hack. Surely the way I go about GK this is not the recommended way for any normal installation. It gives GK you the possibility to reinstall Voyager on the USB stick even after GK you formatted it without using a new reactivation. I've finally got it working, but only with version 3.63.2 beta. If I try any later versions I get the same dialogue box. At least I've got a working Voyager on a USB stick to take on holiday with me next week. It'd be nice to have the up to date version and I'd love to know what they did differently between the two versions that I can't just install the new straight over the old any more - well, I can't install it at all can I! ;-) -- Regards, Richard | The Bat! 3.86.8 ALPHA (beta) with POP3 account AntispamSniper 1.7.0.8 | Windows XP (build 2600) version 5.1 Service Pack 2 | F-Prot AV, Outpost Firewall Pro, Spysweeper, Adaware, SpyBot | CPU: Athlon 1.09 Ghz | RAM: 1024 MB Holiday in France: http://perso.wanadoo.fr/lazyhomes/holiday.html Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Voyager re-install problem
Hello Richard, Tuesday, December 12, 2006, 12:00:10 AM, you wrote: GK My token serial number was like FAT- (can be FAT32-) RW Where do you find that? All I got was the activation key, nothing about RW a token serial number. In fact I'd never heard of the need for a token RW before I had the trouble today. You'll find it mentioned in the window popping up when activating. RW By the way, is the token the same as the activation key? I'm a bit RW lost here. Yes, that is how I would use it referring to the long string that the Ritlabs web site gives you at activation. I mentioned token serial number as well referring to a string that Voyager generates and is unique to your USB stick. RW That might be the problem. I reactivated with a new activation RW key. Unfortunately this actually means that I am at loss with what is your problem. Since my guess of what is going on with your installation was based on assuming your serial serial number was altered. RW Big problem. As I've said, I didn't save the original activation RW key. :-( But then I didn't either of my USB sticks. No problem at all. I offered you a hack. Surely the way I go about this is not the recommended way for any normal installation. It gives you the possibility to reinstall Voyager on the USB stick even after you formatted it without using a new reactivation. RW Usage: volumeid driveletter:- A simple command DIR driveletter: at the command prompt will reveal this number -- Best regards, Gerrit Kiers Using The Bat! v3.85.03 on Windows 2000 5.0 Build 2195 Service Pack 4 -- Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Voyager re-install problem
Hello Gerrit, On Tue, 12 Dec 2006 you wrote in mid:[EMAIL PROTECTED] GK You'll find it mentioned in the window popping up when activating. Only after a fresh install unfortunately :-( GK Unfortunately this actually means that I am at loss with what is GK your problem. Since my guess of what is going on with your GK installation was based on assuming your serial serial number was GK altered. Well, the funny thing is that, each time I reinstall Voyager from scratch (three times now) I still get told I have 4 activation keys left, even though each one is different. Strange. GK No problem at all. I offered you a hack And I tried it thanks, but with no success. GK A simple command DIR driveletter: at the command prompt will GK reveal this number Yup, got that but was then told that volumeid is not a valid command so that was me scuppered!! Not my lucky day. Thanks a bunch for your help though, even though it's not, at the moment, getting me anywhere :-( I really can't understand why, with a freshly formatted USB stick, I can't just install Voyager, put in my TB! Pro reg number, get the relevant activation key and off I go Surely that's how it *should* work? -- Regards, Richard | The Bat! 3.86.8 ALPHA (beta) with POP3 account AntispamSniper 1.7.0.8 | Windows XP (build 2600) version 5.1 Service Pack 2 | F-Prot AV, Outpost Firewall Pro, Spysweeper, Adaware, SpyBot | CPU: Athlon 1.09 Ghz | RAM: 1024 MB Holiday in France: http://perso.wanadoo.fr/lazyhomes/holiday.html Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Voyager re-install problem
Hi Richard, on Tue, 12 Dec 2006 10:22:28 +0100GMT (12.12.2006, 10:22 +0100GMT here), you wrote: GK A simple command DIR driveletter: at the command prompt will GK reveal this number RW Yup, got that but was then told that volumeid is not a valid command For volumeid to work, you must unzip/copy the volumeid.exe to your system32 folder. Then you can use it from the command prompt. -- Cheers Peter The notion that this is mostly about sex is nonsense. The vast majority of our customers have little or no interest in it. ~ Steve Case, founder and chairman of AOL Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Voyager re-install problem
Hello Peter, On Tue, 12 Dec 2006 you wrote in mid:[EMAIL PROTECTED] PM For volumeid to work, you must unzip/copy the volumeid.exe to your PM system32 folder. Then you can use it from the command prompt. Thanks for that but, although it worked this time, there's still no difference to the situation regarding Voyager and my USB stick. I still get the same message :-( -- Regards, Richard | The Bat! 3.86.8 ALPHA (beta) with POP3 account AntispamSniper 1.7.0.8 | Windows XP (build 2600) version 5.1 Service Pack 2 | F-Prot AV, Outpost Firewall Pro, Spysweeper, Adaware, SpyBot | CPU: Athlon 1.09 Ghz | RAM: 1024 MB Holiday in France: http://perso.wanadoo.fr/lazyhomes/holiday.html Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Voyager re-install problem
Hello Gerrit, On Tue, 12 Dec 2006 09:12:15 +0100 GMT (12/12/2006, 15:12 +0700 GMT), Gerrit Kiers wrote: GK A simple command DIR driveletter: at the command prompt will reveal GK this number Interesting. I did this with the driveletter of my USB stick, and the volume serial number is -. I never touched this. Is this normal? It's a real SONY product, from a real SONY shop and the price was pretty real too (not really pretty). -- Cheers, Thomas. If someone with multiple personalities threatens to kill himself, is it considered a hostage situation? http://thomas.fernandez.hat-gar-keine-homepage.de/ Message reply created with The Bat! 3.86.8 ALPHA (beta) under Windows XP 5.1 Build 2600 Service Pack 2 Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Voyager re-install problem
Hi Thomas, on Tue, 12 Dec 2006 21:39:37 +0700GMT (12.12.2006, 15:39 +0100GMT here), you wrote: TF On Tue, 12 Dec 2006 09:12:15 +0100 GMT (12/12/2006, 15:12 +0700 GMT), TF Gerrit Kiers wrote: GK A simple command DIR driveletter: at the command prompt will reveal GK this number TF Interesting. I did this with the driveletter of my USB stick, and the TF volume serial number is -. I never touched this. Is this TF normal? I think so. At least, it is the same with my no-name 128 MB stick here. When I once formatted it, it got another hex number, but for Voyager's sake I changed it back. :) -- Cheers Peter Now look and see what you have made me do! Oliver Hardy to Stan Laurel Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Voyager re-install problem
Hello, I was having problems with my Voyager set up so I cleared the stick and re installed. I put in my registration number and then got my token from the web site and put it in but, each time I now try to open the programme, I get the following dialogue box. The token has been unplugged. Exit The Bat! Voyager loosing changes? (answering NO requires pluging the token back in to continue work with The Bat! Voyager) Apart from re-installing some of the deleted files I'm stuck. Any advice please from more knowledgeable users? I also seem to remember reading somewhere that a different token had to be used but can't for the life of me find any message referring to that subject, certainly not any subject concerning an *unplugged* token. -- Regards, Richard | The Bat! 3.86.8 ALPHA (beta) with POP3 account AntispamSniper 1.7.0.8 | Windows XP (build 2600) version 5.1 Service Pack 2 | F-Prot AV, Outpost Firewall Pro, Spysweeper, Adaware, SpyBot | CPU: Athlon 1.09 Ghz | RAM: 1024 MB Holiday in France: http://perso.wanadoo.fr/lazyhomes/holiday.html Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Voyager re-install problem
Hello, To reply to myself, I've tried installing on another USB stick but with the same results. Because of this I can't do anything to alter settings in Voyager because I have to select YES in the dialogue box and, of course, everything closes down. If I select NO then the box just stays and I can't do anything either. I'm off for two weeks holiday next week so do very much hope that someone might have even the slightest idea of what is wrong. -- Regards, Richard | The Bat! 3.86.8 ALPHA (beta) with POP3 account AntispamSniper 1.7.0.8 | Windows XP (build 2600) version 5.1 Service Pack 2 | F-Prot AV, Outpost Firewall Pro, Spysweeper, Adaware, SpyBot | CPU: Athlon 1.09 Ghz | RAM: 1024 MB Holiday in France: http://perso.wanadoo.fr/lazyhomes/holiday.html Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Voyager re-install problem
Hello Richard, I have just installed Voyager onto my USB stick and can only refer to what I noticed during that process. I hope it'll be of some help. I understand that you have 'cleared the stick' and reinstalled Voyager onto it, and 'put in my registration number and then got my token from the web site and put it in'. Despite this it seems your Voyager is not accepting your token and continues to pop up for one. When I got my token from the web site it said I had four more activations to go. Do you recall that message? Is yours decreasing now that you are reinstalling and got your token from the web site to point out you've been using a new activation? I saved my token to a text file so I could use it in a later instance in case I needed to reinstall (preventing using my future activations), BUT I did not fail to notice that the token uses a 'token serial number' that is based on the file system type of the USB stick and its volume ID. My token serial number was like FAT- (can be FAT32-) This is my guess at what your situation is all about: You have formatted your USB stick and as a consequence its volume ID has changed and now your token activation is no longer valid as the volume ID is based on the token serial number. Please Note that I assume that you saved your token and used this number instead of reactivating through Internet your new installation. This is what you can do: Download VolumeID v2.0 from Mark Russinovich (Whow. That is new to me: He is at Microsoft now!!! ) http://www.microsoft.com/technet/sysinternals/FileAndDisk/VolumeId.mspx After you format your USB stick run this little tool to give it back its previous volume ID. Make sure you formatted to the right file system type as well (defaults to FAT is my experience). Now reinstalling Voyager with your original registration number and the token you have saved should be working smoothly. Most probably you never noted down your original volume ID, so you'll need to reactivate your new installation again through the internet and get a new token. This time you write down your token serial number as well. -- Best regards, Gerrit Kiers Using The Bat! v3.85.03 on Windows XP 5.1 Build 2600 Service Pack 2 Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Voyager re-install problem
Hello Gerrit, On Mon, 11 Dec 2006 you wrote in mid:[EMAIL PROTECTED] GK I understand that you have 'cleared the stick' and reinstalled GK Voyager onto it, and 'put in my registration number and then got my GK token from the web site and put it in'. Despite this it seems your GK Voyager is not accepting your token and continues to pop up for one. Well, it actually says the Token has been unplugged whatever that means. On both the USB sticks I've tried it on, I only deleted the old files. I haven't changed the formatting in any way and the disc volume name is still the same on both of them. GK When I got my token from the web site it said I had four more GK activations to go. Do you recall that message? I do indeed. This time I copied the activation key so that I could use it without decreasing my number of activations left. The first time I installed Voyager I didn't, mainly because I didn't see the number of usages one had left but also because I thought that each reinstallation would need an new activation key. GK My token serial number was like FAT- (can be FAT32-) Where do you find that? All I got was the activation key, nothing about a token serial number. In fact I'd never heard of the need for a token before I had the trouble today. GK Please Note that I assume that you saved your token No. Never thought that I'd need to do that. By the way, is the token the same as the activation key? I'm a bit lost here. Thought that, on each reinstallation, one would need a new activation key. That might be the problem. I reactivated with a new activation key. GK After you format your USB stick run this little tool to give it back GK its previous volume ID. Make sure you formatted to the right file GK system type as well (defaults to FAT is my experience). Now GK reinstalling Voyager with your original registration number and the GK token you have saved should be working smoothly. Big problem. As I've said, I didn't save the original activation key. :-( But then I didn't either of my USB sticks. GK Most probably you never noted down your original volume ID, so GK you'll need to reactivate your new installation again through the GK internet and get a new token. This time you write down your token GK serial number as well. That's going to be the solution I think but what do I put in instead of the crosses in the command line? Usage: volumeid driveletter:- I'm not clueless with PCs by any manner of means but a mail programme that is supposed to appeal to the general public shouldn't really have complicated problems like this :-( -- Regards, Richard | The Bat! 3.86.8 ALPHA (beta) with POP3 account AntispamSniper 1.7.0.8 | Windows XP (build 2600) version 5.1 Service Pack 2 | F-Prot AV, Outpost Firewall Pro, Spysweeper, Adaware, SpyBot | CPU: Athlon 1.09 Ghz | RAM: 1024 MB Holiday in France: http://perso.wanadoo.fr/lazyhomes/holiday.html Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
Re: Voyager re-install problem
Hello Gerrit, On Mon, 11 Dec 2006 you wrote in mid:[EMAIL PROTECTED] I've just reformatted the USB stick, reinstalled Voyager and got another activation key (although it still says I have 4 left) and put the activation key in where, yet again, it says it accepts it. However, when Voyager continues to run, the same box comes up. What on earth does it mean when it says The token is unplugged? The wretched programme has just accepted it only 30 seconds before! Frustrating or what! Sometimes I really hate computers. -- Regards, Richard | The Bat! 3.86.8 ALPHA (beta) with POP3 account AntispamSniper 1.7.0.8 | Windows XP (build 2600) version 5.1 Service Pack 2 | F-Prot AV, Outpost Firewall Pro, Spysweeper, Adaware, SpyBot | CPU: Athlon 1.09 Ghz | RAM: 1024 MB Holiday in France: http://perso.wanadoo.fr/lazyhomes/holiday.html Current version is 3.85.03 | 'Using TBUDL' information: http://www.silverstones.com/thebat/TBUDLInfo.html
