Re: [Trac] User problem accessing tickets.
On 1/29/16, Roger Oberholtzer wrote: > Follow up: problem 'solved'. > > I looked through the Trac database for anything that looked different for > what turned out to be two users. I could find nothing. > > So, ooc, I logged in as these users from my browser. All worked for me. > Here is the mysterious part: after that all works for them as well. > > So logging in from a different computer seems to have cleared something. > Note that using a different browser on the same computer did not help. > Maybe it is related to the browser language setting and the Accept-Language HTTP header [1]_ [3]_ . If you could inspect requests , e.g. with a tool like Fiddler [1]_ , you could see the data the browser is sending on the wire (though I guess there should be something in the logs with the appropriate log/level set ... DEBUG? ) .. [1] http://www.w3.org/Protocols/rfc2616/rfc2616-sec14.html#sec14.4 .. [2] http://www.telerik.com/fiddler .. [3] http://stackoverflow.com/questions/1043339/javascript-for-detecting-browser-language-preference [...] -- Regards, Olemis - @olemislc Apache™ Bloodhound contributor http://issues.apache.org/bloodhound http://blood-hound.net Brython committer http://brython.info http://github.com/brython-dev/brython Blog ES: http://simelo-es.blogspot.com/ Blog EN: http://simelo-en.blogspot.com/ Featured article: -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at https://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
Re: [Trac] User problem accessing tickets.
On Thu, Jan 14, 2016 at 10:48 PM, Roger Oberholtzer < roger.oberholt...@gmail.com> wrote: > On Thu, Jan 14, 2016 at 6:58 PM, Ryan Ollos wrote: > > > I'm unsure if Babel 1.3 works well with Trac 1.0.2. You could try > upgrading > > Trac, downgrading Babel to 0.9.6, or removing Babel if you don't need > > internationalization. > > I can try that. But I am unsure why this effects one user who is not > using localized messages. > > In fact, I want to upgrade Trac and all components to a newer version. > On this machine I have been using packages from openSUSE. They are no > longer making packages for this version of openSUSE. So I will have to > upgrade by hand. That is no problem as that is how I originally did > this. It has been on my to-do list... I don't have an explanation, but I would check the user's language preference setting. Is it set explicitly to //English (United States)// or //Default language//? Could it possibly be set to //English (United Kingdom)//? × -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at https://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
Re: [Trac] User problem accessing tickets.
On Thu, Jan 14, 2016 at 6:58 PM, Ryan Ollos wrote: > I'm unsure if Babel 1.3 works well with Trac 1.0.2. You could try upgrading > Trac, downgrading Babel to 0.9.6, or removing Babel if you don't need > internationalization. I can try that. But I am unsure why this effects one user who is not using localized messages. In fact, I want to upgrade Trac and all components to a newer version. On this machine I have been using packages from openSUSE. They are no longer making packages for this version of openSUSE. So I will have to upgrade by hand. That is no problem as that is how I originally did this. It has been on my to-do list... -- Roger Oberholtzer -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at https://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
Re: [Trac] User problem accessing tickets.
On Thu, Jan 14, 2016 at 12:52 AM, Roger Oberholtzer < roger.oberholt...@gmail.com> wrote: > On Thu, Jan 14, 2016 at 8:03 AM, Ryan Ollos wrote: > > > > > > On Wed, Jan 13, 2016 at 10:51 PM, Roger Oberholtzer > > wrote: > >> > >> On Thu, Jan 14, 2016 at 7:51 AM, Roger Oberholtzer > >> wrote: > >> > On Wed, Jan 13, 2016 at 9:42 PM, wrote: > >> > > >> >> Which language has the user chosen? What is your babel version? > >> > > >> > All the menus and such are shown in English. Same for all the users > >> > for which this seems to be working. O part of Trac or any installed > >> > software has been modified from when this worked. > >> > >> ... No part of Trac... > > > > > > The traceback shows Babel is installed. Which version of Babel? > > > Trac 1.0.2 > Babel 1.3 > FullBlog 0.1.1.post0 > Genshi 0.7 (with speedups) > mod_python 3.3.1 > Pygments 1.6 > pysqlite 2.6.0 > Python 2.7.3 (default, Apr 14 2012, 08:58:41) [GCC] > pytz 2014.9 > RPC 1.1.2.post0 > setuptools 15.1 > SQLite 3.7.14.1 > Subversion 1.7.18 (r1615261) > jQuery1.7.2 > jQuery UI1.8.21 > jQuery Timepicker1.0.1 I'm unsure if Babel 1.3 works well with Trac 1.0.2. You could try upgrading Trac, downgrading Babel to 0.9.6, or removing Babel if you don't need internationalization. - Ryan -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at https://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
Re: [Trac] User problem accessing tickets.
On Thu, Jan 14, 2016 at 8:03 AM, Ryan Ollos wrote: > > > On Wed, Jan 13, 2016 at 10:51 PM, Roger Oberholtzer > wrote: >> >> On Thu, Jan 14, 2016 at 7:51 AM, Roger Oberholtzer >> wrote: >> > On Wed, Jan 13, 2016 at 9:42 PM, wrote: >> > >> >> Which language has the user chosen? What is your babel version? >> > >> > All the menus and such are shown in English. Same for all the users >> > for which this seems to be working. O part of Trac or any installed >> > software has been modified from when this worked. >> >> ... No part of Trac... > > > The traceback shows Babel is installed. Which version of Babel? Trac 1.0.2 Babel 1.3 FullBlog 0.1.1.post0 Genshi 0.7 (with speedups) mod_python 3.3.1 Pygments 1.6 pysqlite 2.6.0 Python 2.7.3 (default, Apr 14 2012, 08:58:41) [GCC] pytz 2014.9 RPC 1.1.2.post0 setuptools 15.1 SQLite 3.7.14.1 Subversion 1.7.18 (r1615261) jQuery1.7.2 jQuery UI1.8.21 jQuery Timepicker1.0.1 -- Roger Oberholtzer -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at https://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
Re: [Trac] User problem accessing tickets.
On Wed, Jan 13, 2016 at 10:51 PM, Roger Oberholtzer < roger.oberholt...@gmail.com> wrote: > On Thu, Jan 14, 2016 at 7:51 AM, Roger Oberholtzer > wrote: > > On Wed, Jan 13, 2016 at 9:42 PM, wrote: > > > >> Which language has the user chosen? What is your babel version? > > > > All the menus and such are shown in English. Same for all the users > > for which this seems to be working. O part of Trac or any installed > > software has been modified from when this worked. > > ... No part of Trac... The traceback shows Babel is installed. Which version of Babel? -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at https://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
Re: [Trac] User problem accessing tickets.
On Thu, Jan 14, 2016 at 7:51 AM, Roger Oberholtzer wrote: > On Wed, Jan 13, 2016 at 9:42 PM, wrote: > >> Which language has the user chosen? What is your babel version? > > All the menus and such are shown in English. Same for all the users > for which this seems to be working. O part of Trac or any installed > software has been modified from when this worked. ... No part of Trac... -- Roger Oberholtzer -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at https://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
Re: [Trac] User problem accessing tickets.
On Wed, Jan 13, 2016 at 9:42 PM, wrote: > Which language has the user chosen? What is your babel version? All the menus and such are shown in English. Same for all the users for which this seems to be working. O part of Trac or any installed software has been modified from when this worked. -- Roger Oberholtzer -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at https://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
Re: [Trac] User problem accessing tickets.
From: Roger Oberholtzer
Sent: Wednesday, January 13, 09:44
Subject: Re: [Trac] User problem accessing tickets.
To: Trac Users
No Bookmarks or Agilo plugins. But the user may be watching a ticket. As to the
log, it is kind of hard to tell, but I think this looks like it could be from
when this happens: 2015-12-29 08:56:53,388 Trac[chrome] ERROR: Error with
navigation contributor TicketModule: UnicodeDecodeError: 'utf8' codec can't
decode byte 0xd2 in position 152: invalid continuation byte 2015-12-29
08:56:53,509 Trac[chrome] ERROR: Error with navigation contributor
TicketModule: UnicodeDecodeError: 'utf8' codec can't decode byte 0xd2 in
position 152: invalid continuation byte 2015-12-29 08:56:56,390 Trac[main]
ERROR: Internal Server Error: Traceback (most recent call last): File
"/usr/lib/python2.7/site-packages/trac/web/main.py", line 512, in
_dispatch_request dispatcher.dispatch(req) File
"/usr/lib/python2.7/site-packages/trac/web/main.py", line 221, in dispatch resp
= chosen_handler.process_request(req) File
"/usr/lib/python2.7/site-packages/trac/timeline/web_ui.py", line 155, in
process_request available_filters += event_provider.get_timeline_filters(req)
or [] File "/usr/lib/python2.7/site-packages/trac/ticket/web_ui.py", line 242,
in get_timeline_filters yield ('ticket', _("Tickets opened and closed")) File
"/usr/lib/python2.7/site-packages/trac/util/translation.py", line 202, in
gettext if not self.isactive: File
"/usr/lib/python2.7/site-packages/trac/util/translation.py", line 182, in
isactive self.activate(get_locale(), env_path) File
"/usr/lib/python2.7/site-packages/trac/util/translation.py", line 153, in
activate 'tracini')) File "/usr/lib/python2.7/site-packages/babel/support.py",
line 546, in load return cls(fp=fp, domain=domain) File
"/usr/lib/python2.7/site-packages/babel/support.py", line 519, in __init__
super(Translations, self).__init__(fp=fp) File
"/usr/lib/python2.7/site-packages/babel/support.py", line 283, in __init__
super(NullTranslations, self).__init__(fp=fp) File
"/usr/lib/python2.7/gettext.py", line 181, in __init__ self._parse(fp) File
"/usr/lib/python2.7/gettext.py", line 339, in _parse tmsg = unicode(tmsg,
self._charset) UnicodeDecodeError: 'utf8' codec can't decode byte 0xd2 in
position 152: invalid continuation byte 2015-12-29 08:56:56,611 Trac[ppenv]
WARNING: determine the suggested configuration: mastertickets compatibility vs.
legacy ticket dependencies 2015-12-29 08:56:56,615 Trac[ppenv] WARNING:
determine the suggested configuration: mastertickets compatibility vs. legacy
ticket dependencies --> enabled On
Which language has the user chosen? What is your babel version?
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Re: [Trac] User problem accessing tickets.
No Bookmarks or Agilo plugins. But the user may be watching a ticket.
As to the log, it is kind of hard to tell, but I think this looks like
it could be from when this happens:
2015-12-29 08:56:53,388 Trac[chrome] ERROR: Error with navigation
contributor TicketModule: UnicodeDecodeError: 'utf8' codec can't
decode byte 0xd2 in position 152: invalid continuation byte
2015-12-29 08:56:53,509 Trac[chrome] ERROR: Error with navigation
contributor TicketModule: UnicodeDecodeError: 'utf8' codec can't
decode byte 0xd2 in position 152: invalid continuation byte
2015-12-29 08:56:56,390 Trac[main] ERROR: Internal Server Error:
Traceback (most recent call last):
File "/usr/lib/python2.7/site-packages/trac/web/main.py", line 512,
in _dispatch_request
dispatcher.dispatch(req)
File "/usr/lib/python2.7/site-packages/trac/web/main.py", line 221,
in dispatch
resp = chosen_handler.process_request(req)
File "/usr/lib/python2.7/site-packages/trac/timeline/web_ui.py",
line 155, in process_request
available_filters += event_provider.get_timeline_filters(req) or []
File "/usr/lib/python2.7/site-packages/trac/ticket/web_ui.py", line
242, in get_timeline_filters
yield ('ticket', _("Tickets opened and closed"))
File "/usr/lib/python2.7/site-packages/trac/util/translation.py",
line 202, in gettext
if not self.isactive:
File "/usr/lib/python2.7/site-packages/trac/util/translation.py",
line 182, in isactive
self.activate(get_locale(), env_path)
File "/usr/lib/python2.7/site-packages/trac/util/translation.py",
line 153, in activate
'tracini'))
File "/usr/lib/python2.7/site-packages/babel/support.py", line 546, in load
return cls(fp=fp, domain=domain)
File "/usr/lib/python2.7/site-packages/babel/support.py", line 519,
in __init__
super(Translations, self).__init__(fp=fp)
File "/usr/lib/python2.7/site-packages/babel/support.py", line 283,
in __init__
super(NullTranslations, self).__init__(fp=fp)
File "/usr/lib/python2.7/gettext.py", line 181, in __init__
self._parse(fp)
File "/usr/lib/python2.7/gettext.py", line 339, in _parse
tmsg = unicode(tmsg, self._charset)
UnicodeDecodeError: 'utf8' codec can't decode byte 0xd2 in position
152: invalid continuation byte
2015-12-29 08:56:56,611 Trac[ppenv] WARNING: determine the suggested
configuration: mastertickets compatibility vs. legacy ticket
dependencies
2015-12-29 08:56:56,615 Trac[ppenv] WARNING: determine the suggested
configuration: mastertickets compatibility vs. legacy ticket
dependencies --> enabled
On Wed, Jan 13, 2016 at 5:03 PM, Ryan Ollos wrote:
>
>
> On Wed, Jan 13, 2016 at 7:28 AM, Roger Oberholtzer
> wrote:
>>
>> I have a single Trac user who cannot access tickets. I do not think it
>> is their local computer or browser that is the problem: It does not
>> make any difference what browser/system they try from. Other users can
>> use this user's browser to log in to their own accounts okay. This
>> user also cannot access Tickets from another computer's browser. It
>> seems to be user-specific.
>>
>> In the Admin->permissions tab, this user looks the same as all other
>> users.
>>
>> What happens is that when they log in (apache authorization), they get
>> a box in the initial wiki page that says:
>>
>> Warning: Error with navigation contributor "TicketModule"
>>
>> Trac is there with all menus and such, and they can do everything
>> except access tickets. If they try to do so, they get this error (in
>> an Oops... page):
>>
>> UnidecodeDecodeError: 'utf8' codec can't decode byte 0xd2 in position
>> 152: invalid continuation byte.
>>
>>
>> This is only for this user.
>>
>> I am running Trac 1.0.2. There have been no changes to any part of the
>> system. And it is only for one user.
>>
>> I am not certain where to continue. If it was for everyone or all at a
>> specific browser, I might have a clue. But only one user no matter
>> where he logs in from.
>>
>> Any ideas?
>
>
> I had a similar problem, only experienced by a single user, due to
> BookmarksPlugin. The user had bookmarked a resource that was causing a
> traceback, but no other users had bookmarked the resource.
>
> Which plugins do you have installed? Are you running AgiloForTrac?
>
> Can you find a full traceback in the logs?
>
> - Ryan
>
> --
> You received this message because you are subscribed to the Google Groups
> "Trac Users" group.
> To unsubscribe from this group and stop receiving emails from it, send an
> email to trac-users+unsubscr...@googlegroups.com.
> To post to this group, send email to trac-users@googlegroups.com.
> Visit this group at https://groups.google.com/group/trac-users.
> For more options, visit https://groups.google.com/d/optout.
--
Roger Oberholtzer
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Re: [Trac] User problem accessing tickets.
On Wed, Jan 13, 2016 at 7:28 AM, Roger Oberholtzer < roger.oberholt...@gmail.com> wrote: > I have a single Trac user who cannot access tickets. I do not think it > is their local computer or browser that is the problem: It does not > make any difference what browser/system they try from. Other users can > use this user's browser to log in to their own accounts okay. This > user also cannot access Tickets from another computer's browser. It > seems to be user-specific. > > In the Admin->permissions tab, this user looks the same as all other users. > > What happens is that when they log in (apache authorization), they get > a box in the initial wiki page that says: > > Warning: Error with navigation contributor "TicketModule" > > Trac is there with all menus and such, and they can do everything > except access tickets. If they try to do so, they get this error (in > an Oops... page): > > UnidecodeDecodeError: 'utf8' codec can't decode byte 0xd2 in position > 152: invalid continuation byte. > > > This is only for this user. > > I am running Trac 1.0.2. There have been no changes to any part of the > system. And it is only for one user. > > I am not certain where to continue. If it was for everyone or all at a > specific browser, I might have a clue. But only one user no matter > where he logs in from. > > Any ideas? > I had a similar problem, only experienced by a single user, due to BookmarksPlugin. The user had bookmarked a resource that was causing a traceback, but no other users had bookmarked the resource. Which plugins do you have installed? Are you running AgiloForTrac? Can you find a full traceback in the logs? - Ryan -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at https://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
[Trac] User problem accessing tickets.
I have a single Trac user who cannot access tickets. I do not think it is their local computer or browser that is the problem: It does not make any difference what browser/system they try from. Other users can use this user's browser to log in to their own accounts okay. This user also cannot access Tickets from another computer's browser. It seems to be user-specific. In the Admin->permissions tab, this user looks the same as all other users. What happens is that when they log in (apache authorization), they get a box in the initial wiki page that says: Warning: Error with navigation contributor "TicketModule" Trac is there with all menus and such, and they can do everything except access tickets. If they try to do so, they get this error (in an Oops... page): UnidecodeDecodeError: 'utf8' codec can't decode byte 0xd2 in position 152: invalid continuation byte. This is only for this user. I am running Trac 1.0.2. There have been no changes to any part of the system. And it is only for one user. I am not certain where to continue. If it was for everyone or all at a specific browser, I might have a clue. But only one user no matter where he logs in from. Any ideas? -- Roger Oberholtzer -- You received this message because you are subscribed to the Google Groups "Trac Users" group. To unsubscribe from this group and stop receiving emails from it, send an email to trac-users+unsubscr...@googlegroups.com. To post to this group, send email to trac-users@googlegroups.com. Visit this group at https://groups.google.com/group/trac-users. For more options, visit https://groups.google.com/d/optout.
