[Bug 975636] Re: Trouble setting library location to Pictures/Photos

2013-03-04 Thread Clint Rogers
Unfortunately, we're unable to reproduce this here, even when using the
setup conditions suggested in comments twelve and fifteen (along with
things like deliberately omitting the trailing slash, using '~' instead
of typing out the full path to my home directory, etc.).

For those of you still affected by this, in addition to offering our
apologies for the inconvenience, I'd like to ask if there's anything
else you might know of that could help us trigger this; as soon as we
can reproduce it in-house, we'd be happy to fix it for you.

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[Bug 1074645] Re: Shotwell crashes on image export

2012-11-03 Thread Clint Rogers
Hi, and thank you for taking time to report this.  Do you still see this
behaviour if you upgrade to 0.13?

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[Bug 1071476] Re: no preview in print dialog

2012-10-25 Thread Clint Rogers
Hi,

What you're proposing sounds very similar to an upstream ticket we'd
like to fix at some point; please see
http://redmine.yorba.org/issues/3173 .

Although it hasn't been yet been timetabled, we will definitely take
your interest in having this into consideration as we think about
possible features for the next release.

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[Bug 907557] Re: Preferences - Import photos to: displays incorrect folder

2012-10-02 Thread Clint Rogers
Apologies for bothering those watching this bug, but I'd like to let
everyone know this has been fixed upstream and will be available in the
next point release; please see
http://redmine.yorba.org/projects/shotwell/repository/revisions/8be51587fb776e5c398dedd67138e105e93011e2
for details.

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[Bug 1048639] Re: Cannot launch external editor for photos in directories with apostrophe

2012-09-13 Thread Clint Rogers
Hi Aaron,

My name is Clint, and I'm the developer tasked with looking into this.

Unfortunately, I didn't seem to be able to reproduce it; is there
anything else unusual (besides the above-noted problem with Nautilus)
you've encountered that you think might be germane to us reproducing and
fixing the problem?

For the record and the benefit of anyone watching this bug, here's what my 
setup looks like:
OS: Ubuntu 12.10, 32-bit
uname -a: Linux questionable-quetzal 3.5.0-13-generic #14-Ubuntu SMP Wed Aug 29 
16:47:23 UTC 2012 i686 i686 i686 GNU/Linux
Paths tried:
   /home/clinton/apostrophe'/image1.jpg
   /home/clinton/apostrophe'two/single'quote'three/image2.png

At the time I tested this, I was running Shotwell built from master, sha
49d065ea345941d4ef52f985f323ab726268c191.

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[Bug 1048639] Re: Cannot launch external editor for photos in directories with apostrophe

2012-09-13 Thread Clint Rogers
I just gave this a go with the paths 
/home/clinton/test-images-11/Lynne's Pix/vlcsnap-2012-09-13-12h53m54s124.png 
   -and-
/home/clinton/test-images-11/Lynne's Pix/it's some kind of hockey image.png

...and external applications seemed to be able to open both (again,
using master), so this may very well be specific to the packaged version
after all.

I'll install it now.

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[Bug 1048639] Re: Cannot launch external editor for photos in directories with apostrophe

2012-09-13 Thread Clint Rogers
Unfortunately, we're not seeing this happen with the repository version,
either.

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[Bug 1048639] Re: Cannot launch external editor for photos in directories with apostrophe

2012-09-13 Thread Clint Rogers
Hi again,

This is on Quantal i386 (Linux 3.5.0-13-generic #14-Ubuntu SMP Wed Aug
29 16:47:23 UTC 2012 i686 GNU/Linux).

I'm guessing the problem still occurs for you, even after installing the
most recent batch of updates?

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[Bug 1047588] Re: Shotwell spawning oauth2callback to mardy.it

2012-09-07 Thread Clint Rogers
Hi, and thank you for reporting this.

When you're seeing this, are you building Shotwell from trunk yourself,
or are you installing it from the repositories?  The reason I ask is
because the repository version in 12.10 has been vendor-patched to
handle authentication in a different manner than what trunk uses, or,
more specifically, the repo version uses Ubuntu Online Accounts, while a
trunk build does not.

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[Bug 1047588] Re: Shotwell spawning oauth2callback to mardy.it

2012-09-07 Thread Clint Rogers
Ah, I retract the question; I see that this is specifically due to a
UOA-specific patch.  My mistake.

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[Bug 1022660] Re: Cannot see recent pictures on my Library

2012-08-10 Thread Clint Rogers
Hi Giovanni,

Apologies for the late response on this, but, might it be possible that
you have your images filtered somehow by date?  I ask because we're
unable to reproduce this locally at all, and I'm at a loss as to why
importing would work, but the images would otherwise be hidden.

Do you see anything else unusual when running the application?  If you
press F8 while viewing your library, are any media types disabled?

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[Bug 1034412] Re: Brightness Lock turns off screen in middle of photo slideshow

2012-08-08 Thread Clint Rogers
Hi all,

Thank you for bringing this to our attention; I've created an upstream
bug report for this - please see http://redmine.yorba.org/issues/5638.

Thank you again,
-c

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[Bug 1016859] Re: shotwell crashes on startup

2012-08-01 Thread Clint Rogers
Good morning, one and all,

We've committed a fix for this upstream (please see
http://redmine.yorba.org/projects/shotwell/repository/revisions/51336040742ad51936c1d2d92fa1d092cad73a54
for details); those of you who've been affected by this and are
comfortable building applications from source, can you try building from
trunk and let us know if this fixes the issue?

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[Bug 921331] Re: shotwell SIGABRT in library_window_get_app(): (IS_LIBRARY_WINDOW (app_window_instance))

2012-07-27 Thread Clint Rogers
Good afternoon,

Apologies for bothering this list, but we've committed what we believe
to be a fix for this (please see
http://redmine.yorba.org/projects/shotwell/repository/revisions/7c2e51d3bbf9457d4dd37c60e3f59055c3923cbf);
those of you who have been affected and are comfortable with building
applications from their source code, can you try out Shotwell's current
trunk and let us know if this is still happening?

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[Bug 862692] Re: Shotwell keeps saving when adding metatags into modified files

2012-07-13 Thread Clint Rogers
Fraser:

The fix is planned as part of 0.13, which, at this point, is still
timetabled for a few months from now, so you might have better luck
building from source, unfortunately.

The good news is that this is actually quite easy, and if you run into
difficulty doing so, either us here at Yorba or the Shotwell mailing
list (please see http://lists.yorba.org/cgi-
bin/mailman/listinfo/shotwell) would be happy to help as much as we
could.

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[Bug 862692] Re: Shotwell keeps saving when adding metatags into modified files

2012-07-12 Thread Clint Rogers
Hi all,

Apologies for bothering this list, but, for those of you who are
affected by this, do the images in question have nested tags attached to
them?  The glitch you're encountering sounds very similar to upstream
bug http://redmine.yorba.org/issues/4297...

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[Bug 1016859] Re: shotwell crashes on startup

2012-06-28 Thread Clint Rogers
Hi Roland,

My name is Clinton, and I'm one of the developers currently assigned to
Shotwell.

I took a quick stab at trying to get the TombstoneTable into that same
state (two rows with the same fully qualified path- and file-name, but
with different IDs) wiht various combinations of importing and trashing,
but regrettably, I couldn't.  As far as it being a violation of the
design, I'd need to ask around a bit, but (at least to the new guy) this
doesn't seem to be terribly dangerous, since at this point, the image
has been removed from the app already.  If you do ever figure out how to
trigger this reliably, please let us know.

Outside of that, it _seems_ like we could avoid some badness here simply
by checking if the file we're attempting to move is already gone, and if
so, returning early from this method without asserting, since the task
the method was supposed to accomplish is already done...

I'll ask the Shotwell team lead about this later today, and if he
agrees, we'll work on fixing this upstream as soon as possible.

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[Bug 903302] Re: Dialog windows are not turning modal anyway

2012-05-30 Thread Clint Rogers
This is known to severely break at least one upstream package; please
see http://redmine.yorba.org/issues/4591.

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Re: [Bug 990725] Re: Shotwell will not detect mts moviefiles on memory card

2012-05-29 Thread Clint Rogers
As an aside, I believe I know what happened when it initially didn't
work; I've identified a repro case for it, although 90% of users
shouldn't have this problem.

When we start enumerating media files on a storage device, we
explicitly check several well-known paths, such as /DCIM, /AVCHD and
so on.   Because most cameras seem to 'prefer' MS DOS- or Joliet-safe
filenames, usually, camera-created directories' pathnames are all
uppercase or all lowercase.  However, if one were to have something
like '/PRIVATE/avchd/' or /private/AVCHD' on a storage device, while
the camera would probably 'see' it as '/PRIVATE/AVCHD/' work correctly
with it, gPhoto, and by extension, Shotwell wouldn't enumerate images
or video correctly, because there currently doesn't seem to be a way
to tell gPhoto to treat a path as being case-insensitive, and if we do
a case-insensitive directory search on Shotwell's side, we may end up
with a scenario where we think 'yes, /private/avchd exists, tell me
what's in it', when what gPhoto actually sees is a different (by case)
path and (correctly) reports no files (since, as far as it's
concerned, the path we're trying to look in doesn't really exist).

As for how to fix this definitively: the way forward would be to make
gPhoto able to report the existence of .nomedia files, and once this
happened, we could remove the whitelisting mechanism entirely, meaning
a user or imaging device could put photos or videos into any path they
wanted and still have correct results.

On 28/05/2012, Launchpad Bug Tracker 990...@bugs.launchpad.net wrote:
 This bug was fixed in the package shotwell - 0.12.3-0ubuntu0.1

 ---
 shotwell (0.12.3-0ubuntu0.1) precise-proposed; urgency=low

   * New upstream version, fixes:
 - Shotwell deletes tags at random (lp: #999108)
 - shotwell's unity progress bar hangs halfway across (lp: #987046)
 - Shotwell will not detect mts moviefiles on memory card (lp: #990725)
  -- Sebastien Bacher seb...@ubuntu.com   Wed, 16 May 2012 15:29:40 +0200

 ** Changed in: shotwell (Ubuntu Precise)
Status: Fix Committed = Fix Released

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 Title:
   Shotwell will not detect mts moviefiles on memory card

 Status in “shotwell” package in Ubuntu:
   Fix Released
 Status in “shotwell” source package in Precise:
   Fix Released

 Bug description:
   Expected behavior: Shotwell will detect and import pictures als well
   as movies files. The latter being of type avchd and stored in the
   folder /PRIVATE/AVCHD/BDMV/STREAM.

   Exhibited behavior: Shotwell only lists and downloads the jpg photoś

   This has worked all the way through the beta era. Just now after
   release I notice that it will not  see my video's

   I have not done a clean install, but updated all the way from  alpha
   release.

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-- 
public struct Box {
public static const int HAND_GRENADES = 12;
-- from shotwell/src/Box.vala

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  Shotwell will not detect mts moviefiles on memory card

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[Bug 990725] Re: Shotwell will not detect mts moviefiles on memory card

2012-05-22 Thread Clint Rogers
Hi Sebastien,

We do traverse all subdirectories inside a 'well-known' directory, so
anything saved inside /PRIVATE/AVCHD should have been found.  As for
filtering, we don't, to my knowledge, leave out any video formats.

Is this happening when you connect the camera directly?  Do you see the
same behaviour if you mount the card in question as removeable mass
storage?

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[Bug 990725] Re: Shotwell will not detect mts moviefiles on memory card

2012-05-21 Thread Clint Rogers
Hi Sebastien,

Where do the videos normally get written to on a Lumix?

Due to a workaround to some problems between GPhoto and many Android
devices (http://redmine.yorba.org/issues/1903), we've had to explicitly
whitelist directories we want it to tell us about.

(I admit this is a suboptimal way of solving the issue, but at the time
the initial bugfix was applied, it was too late in the development cycle
to try to get GPhoto fixed; in order to help current users, we'll
whitelist whatever directory you specify, with the understanding that we
should try to help GPhoto have the ability to report the existence of
.nomedia files (please see http://redmine.yorba.org/issues/4238 for
details)).

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[Bug 990725] Re: Shotwell will not detect mts moviefiles on memory card

2012-05-01 Thread Clint Rogers
Hi again,

This question is unrelated to the bug report, so it, along with future
questions of a similar type might be better directed to our mailing list
(shotw...@lists.yorba.org).  That said, here's how to enable the Unity
sidebar icon:

1) From the command line, navigate to the directory where the Shotwell source 
tree was cloned.
2) Type './configure --unity-support'.
3) Once this command completes, run 'make' as you normally would.

This should cause Unity support to be compiled into the executable.

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[Bug 990725] Re: Shotwell will not detect mts moviefiles on memory card

2012-04-30 Thread Clint Rogers
melenzb: You'll be pleased to know that we've just checked a small fix
into trunk that should help, and it's slated for inclusion into 0.12.3.
Along with checking for the presence of (and enumerating image and video
files in) /DCIM, we'll now also try /PRIVATE/AVCHD and /AVCHD as well,
which should cover most camcorders.

You can find out more about the code for this change here:
http://redmine.yorba.org/projects/shotwell/repository/revisions/7b0340f9b6c4fda7bab1c9efc00bd22ccac6672a/diff/src/camera/ImportPage.vala
.

Thank you again for your patience, as well as for your interest in
Shotwell.

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[Bug 944144] Re: unity-scope-shotwell crashed with IOError in copyfile(): [Errno 2] No such file or directory: '/home/john/.shotwell/data/photo.db'

2012-03-03 Thread Clint Rogers
Hi and thank you for taking time to report this.  Does this happen evry
time you try to launch Shotwell, or is it intermitent?

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[Bug 910964] Re: Cannot import photos from PTP Camera (Fuji X10)

2012-01-03 Thread Clint Rogers
Hi,

I've marked the upstream ticket as 'blocked' for now; once the GPhoto
team have had a chance to address this, we'll reopen our ticket and get
their fix into Shotwell.

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[Bug 910750] Re: send E-mail with photos is not possible (thunderbird 9.0)

2012-01-02 Thread Clint Rogers
Hi, and thank you for reporting this.

When you attempt to use the send-to feature, what, exactly, happens?

If you get a dialogue box from Shotwell, but the images never make it as
far as your mail client, please check whether the package 'nautilus-
sendto' is installed (you can do this by typing 'nautilus-sendto' on the
command line).  If it's not installed, installing it should help.

If you never even get the dialogue box, then you're most likely
encountering http://redmine.yorba.org/issues/4432, which has been fixed
in trunk and should be available in the next major release.

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[Bug 910044] Re: shotwell crashed with SIGABRT in g_assertion_message()

2012-01-02 Thread Clint Rogers
Hi,

Thank you for this; this should prove to be quite useful.  I'll pass
this on to the rest of the team and we'll begin working on this as soon
as we can.

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[Bug 910595] Re: can not log out of flickr

2012-01-02 Thread Clint Rogers
Hi, and thank you for taking time to report this.

I'll inform the rest of the team here, and we'll investigate this as
soon as we can.

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[Bug 910044] Re: shotwell crashed with SIGABRT in g_assertion_message()

2012-01-02 Thread Clint Rogers
For those watching this bug, please also see
http://redmine.yorba.org/issues/4544 - this is the upstream bug report.

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[Bug 910044] Re: shotwell crashed with SIGABRT in g_assertion_message()

2011-12-30 Thread Clint Rogers
Hi, and thank you for reporting this.

Unfortunately, it looks as if you may have uncovered a new bug, rather
than a previously-known one, and I'll ticket it on our side shortly.

If you feel comfortable doing so, can you try building Shotwell from
source, running with logging enabled and deliberately triggering the
crash?  The log may provide some clues as to what's happening inside the
application right before it crashes.

(If you want to do this, but don't know how and would like assistance,
please have a look at
http://redmine.yorba.org/projects/shotwell/wiki/ShotwellFAQ#I-found-a
-bug-in-Shotwell-How-can-I-report-it and
http://yorba.org/shotwell/install/ or feel free to respond here.)

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[Bug 907557] Re: Preferences - Import photos to: displays incorrect folder

2011-12-21 Thread Clint Rogers
Hi, and thank you for reporting this.

I just tried this in the current trunk, and it's 100% reproducible.
I've ticketed it on our side; please see
http://redmine.yorba.org/issues/4523.

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[Bug 907579] Re: Shotwell Send To button does not create email

2011-12-21 Thread Clint Rogers
Hi, and thank you for reporting this.

Can you run the following command:
   nautilus-sendto
...and tell me what the output is?

What Shotwell does is, rather than remember what email client you use
and try to launch it directly, it calls out to Nautilus for this, which,
in turn, keeps a list of default handlers for various types of action.
In this case, we'd be calling nautilus-sendto, which should call
whatever you've chosen as your preferred mail client.

If nautilus-sendto says something like:
   Expect URIs or filenames to be passed as options
...then it's most likely working as intended, and Shotwell is to blame.  

(If nautilus-sendto isn't currently installed on your machine, issuing the 
command
   sudo apt-get install nautilus-sendto
...should restore correct functionality to Shotwell.)

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[Bug 906688] Re: Shotwell flooding system with error

2011-12-20 Thread Clint Rogers
Hi, and thank you for taking time to report this.

When you're launching Shotwell, how are you doing so?  If you usually
use a graphical launcher or lens, can you try launching it from the
command line and seeing if it works?

If it works normally from the command line, but not when launched from
within the windowing system, it may be that the '.application' file or
other script that runs when the appropriate button is clicked has a
trailing '%U' it doesn't need, and simply removing it will restore
correct functionality.

Please give this a go and let us know if it works for you.  If it
doesn't, or you need more help, please feel free to ask!

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[Bug 898028] Re: assertion failed in hash_timed_queue_removed while importing photos from F-Spot

2011-11-30 Thread Clint Rogers
Hi, and thank you for reporting this.

Here are some things you might try that could help:

1. Upgrade your Shotwell package to the latest one available in the repository 
for Natty Narwhal (which should be 0.10).
2. Try rerunning the scenario with debugging enabled and with a smaller import; 
if this triggers the crash a second time, it'll provide logging info, and 
hopefully some insight into what happened immediately before the assertion.

In the meantime, I'll talk to my team lead about possibly relaxing this
assertion; what seems to be happening is that, in removed(), it's
complaining that an item isn't in the hash map before it sets out to
remove it.  It may be possible to safely fail silently in that case (to
wit: whatever I was supposed to remove is already gone or never got
added to begin with, so my work here is done).

As for import speed, and indeed, speed in general with larger libraries,
it's very much on our minds; please have a look at
http://redmine.yorba.org/issues/3980 (the numbers you posted above will
be added to the bug).

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[Bug 898028] Re: assertion failed in hash_timed_queue_removed while importing photos from F-Spot

2011-11-30 Thread Clint Rogers
The offending assertion has been ticketed at
http://redmine.yorba.org/issues/4461.

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[Bug 896611] Re: Date-modified images are not refiled in correct year etc

2011-11-29 Thread Clint Rogers
Hi, and thank you for reporting this.

I've been following the original thread on the mailing list as well,
and, unfortunately, short of adding time/date data via an EXIF-writing
tool, which you've already tried, there isn't a workaround that I'm
aware of.

When you say you're having images get filed into incorrect events, what
do you mean? Are the events that are chosen not matching the dates
you're setting via exiftool?  If so, this is a bug and we need to
correct it.

If you feel comfortable doing so, would you mind posting one or two of
the affected images so we can reproduce the issue here?  (If you'd
rather not share them, please feel free to email them directly to
clin...@yorba.org and I will treat them as confidential.)

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[Bug 877584] Re: shotwell crashes shortly after being startet

2011-11-11 Thread Clint Rogers
Hi again,

When the app freezes in the debugger, it has, in fact, crashed; GDB just
preserves the window.

When you do get the freeze in the debugger, if you type 
   bt
...what do you see?

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[Bug 883998] Re: shotwell does not start

2011-11-02 Thread Clint Rogers
Hi,

Thank you for reporting this.  Can you try the following?

1) If you feel comfortable doing so, please try upgrading to 0.11.4,
available from
https://launchpad.net/ubuntu/+source/shotwell/0.11.4-0ubuntu1/+build/2861946
and see if the problem persists.

2) If you still encounter this, please run Shotwell under GDB like so:
SHOTWELL_LOG=1 gdb shotwell 21 | tee shotwell.gdb
Let it run briefly in the hung state, then force it to terminate from GDB.

3) Post the files shotwell.gdb and ~/.cache/shotwell/shotwell.log here.

Having the log and any debugger output will help us fix this.

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[Bug 881896] Re: Shotwell seg faults when pressing SPACE when tagging a photo.

2011-10-26 Thread Clint Rogers
Hi,

Thank you for reporting this and attaching the backtrace.  I've just
tried it here, and can reproduce it readily.  We'll begin working on a
fix right away, and you can track our progress at
http://redmine.yorba.org/issues/4305 .

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[Bug 882283] Re: shotwell settings dialog not fully keyboard accessible

2011-10-26 Thread Clint Rogers
Hi, and thank you for taking time to report this.  I've added a ticket
for on our side at http://redmine.yorba.org/issues/4306 .

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[Bug 881298] Re: ontbrekende bestanden

2011-10-25 Thread Clint Rogers
Hallo,

Vergeef mijn arme Nederlandse taal, ik ben met behulp van een
automatische vertaler.

Als je zegt ontbrekende foto's niet bewegen, wat bedoel je? Is dit
gebeurt wanneer je foto's opgeslagen op een verwisselbare schijf die was
losgekoppeld en zijn ze het niet terug gevonden wanneer de schijf is
aangesloten?

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[Bug 880031] Re: Shotwell hangs on starting and does not open a window

2011-10-24 Thread Clint Rogers
Hi, and thanks for taking time to report this.

 It may be relevant that many of my photos are on a removable 
 disk that is not connected now.

Possibly, although the expected behaviour is that the application will
mark the offline photographs as 'missing' and continue to run normally.
With this in mind, can you try the following command line:

SHOTWELL_LOG=1 gdb shotwell 21 | tee shotwell.gdb

...and at the (gdb) prompt, type

run

...and attach the resulting shotwell.gdb?

(Given that this seems to be a hang rather than a hard crash, you may
want to pick some arbitrary amount of time for it to run, then manually
kill it.)

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[Bug 876816] Re: Shotwell deletes edited photos after upgrading to oneiric 11.10

2011-10-24 Thread Clint Rogers
Hi again,

Because Shotwell is a non-destructive editor, the edited version of an
image is never actually stored on disk, unless the user manually exports
it; instead, some information about the original, along with the various
cropping, red eye and colour modifications, are stored in a database and
applied when the image is displayed.

After talking with my team lead here, we think that something in the
upgrade process either stripped or incorrectly parsed the old photo
database, and we'd like to find out what.

If you feel comfortable doing so, can you attach the file
~/.shotwell/data/photo.db to this bug, or, if it contains confidential
information, mail it directly to clin...@yorba.org?  If we could look at
the relevant column that stores the edits, we might be able to fix this.

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[Bug 876816] Re: Shotwell deletes edited photos after upgrading to oneiric 11.10

2011-10-21 Thread Clint Rogers
Hi,

I'm sorry you've encountered something like this.  When this happened,
were you running Shotwell directly with a specific image, or running it
with the entire library?  Also, have you seen this happen a second time?

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[Bug 877584] Re: shotwell crashes shortly after being startet

2011-10-20 Thread Clint Rogers
Hi, and thanks for responding.

So far, I haven't been able to reproduce this, so it isn't yet clear
what it is or how to fix it yet, but there are a few more things you can
try.

If you feel comfortable doing so, can you try upgrading to 0.11.5 to see
if the problem still occurs (available from here:
https://launchpad.net/%7Eyorba/+archive/ppa)?  If it doesn't, and you're
comfortable building things from source, can you try installing the
compile-time dependencies listed at
http://yorba.org/shotwell/install/#source and compiling the tarball
http://yorba.org/download/shotwell/0.11/shotwell-0.11.5.tar.bz2 with the
configure flag --debug?  This should cause Shotwell to be a little more
verbose about what it's doing right before it crashes.

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[Bug 858930] Re: shotwell crashed with SIGABRT in intensity_histogram_get_cumulative_probability()

2011-10-20 Thread Clint Rogers
Unfortunately, the fix in question didn't make it into 0.11.5, so with
certain PNGs, this may still happen, albeit rarely, but it is available
in our git repository today, if you feel comfortable building things
from source and running bleeding edge software.

If you're interested, please see
http://yorba.org/shotwell/install/#source for details (please note that
the dependency list is for the last official release, and trunk may have
additional dependencies).

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[Bug 853364] Re: shotwell assert failure: *** glibc detected *** shotwell: munmap_chunk(): invalid pointer: 0x00007f9d78220a30 ***

2011-10-20 Thread Clint Rogers
Hi,

We'll begin looking into how to reproduce the problem with the
information you've already provided, so thanks for reporting this.  If
you do experience further problems, you might try updating to Shotwell
0.11.5, currently available for Oneiric from
https://launchpad.net/~yorba/+archive/ppa .

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  munmap_chunk(): invalid pointer: 0x7f9d78220a30 ***

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[Bug 877584] Re: shotwell crashes shortly after being startet

2011-10-18 Thread Clint Rogers
Hi, and thank you for taking time to report this.

Can you try running Shotwell again from a command shell and see if any
error messages appear?  Please copy and paste any error output into this
bug, as this will help us pinpoint the source of the problem.

If you feel comfortable doing so, you may want to run Shotwell from
inside the debugger with logging turned on; please see
http://redmine.yorba.org/projects/shotwell/wiki/ShotwellFAQ#I-found-a
-bug-in-Shotwell-How-can-I-report-it for instructions on how to do this.

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[Bug 871540] Re: shotwell crash import

2011-10-18 Thread Clint Rogers
Hi all,

As I stated before, this sounds like it might be an alternate symptom of
http://redmine.yorba.org/issues/4172 (please bear in mind that this is
just a guess; without seeing the console output, it's difficult to
tell).  If so, then it has been fixed already and a fixed version,
0.11.5, will be available from the repositories soon.

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[Bug 858930] Re: shotwell crashed with SIGABRT in intensity_histogram_get_cumulative_probability()

2011-10-18 Thread Clint Rogers
Hi,

Although we never reproduced this on our side, even with some
deliberately unusual PNG images (please see
http://redmine.yorba.org/issues/4195 for details), I can see where the
offending assertion would trigger if we somehow got an out-of-range
pixel (colour value less than 0 or greater than 255).

I've been tasked with preparing a patch that will clamp the incoming
value to a safe range, so even if 'the unthinkable' occurs, Shotwell
will silently correct it and continue to function.  The fix should be
available in trunk soon.

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[Bug 855893] Re: shotwell assert failure: *** glibc detected *** shotwell: double free or corruption (fasttop): 0x00007f0019c73940 ***

2011-10-18 Thread Clint Rogers
Hi,

As Sebastien said, thank you for taking time to report this.  If you
upgrade to the most recent version from the repository, currently
0.11.2, does this still occur?

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[Bug 864674] Re: shotwell crashed with SIGABRT: (layout != NULL)

2011-10-18 Thread Clint Rogers
Hi,

Thanks to everyone who has reported this.  I have opened a bug report
for it on our side; please see
http://http://redmine.yorba.org/issues/4268 .

We have the stacktrace and an approximate location in the code to begin
digging, but if any other users out there hit this and would like to
contribute more information, please feel free - the more details we
have, the better our chances of finding and squashing this quickly.

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[Bug 876202] Re: shotwell does not advertize where it stores photo data before import

2011-10-18 Thread Clint Rogers
Hi,

Thank you for taking time to contact us.  This does seem like a sensible
request, so I've added a ticket on our side; please see
http://redmine.yorba.org/issues/4269.

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[Bug 873851] Re: Shotwell 0.11.4 available, fixes crashes on import

2011-10-14 Thread Clint Rogers
Hi,

This is most likely going to be made available at a slightly later time
as an update by the distro's packaging staff.

In the meantime, it is possible to install 0.11.4 from our PPA; please
see https://launchpad.net/~yorba/+archive/ppa/+sourcepub/2000217
/+listing-archive-extra for details.

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[Bug 874166] Re: Disappears after usb import

2011-10-14 Thread Clint Rogers
Hi,

Thank you for reporting this.  If you haven't already done so, can you try 
running Shotwell from the command line with the debugger and logging enabled 
and try to trigger the bug there?  You can do this by typing
 SHOTWELL_LOG=1 gdb shotwell 
in a command shell window, then typing 'run' at the '(gdb)' prompt.

If you are able to get Shotwell to crash again after doing this, please
type 'bt' at the (gdb) prompt, and copy and paste the resulting info
here.  We can use this info to determine what Shotwell was trying to do
at the time of the crash, and this will aid us in reproducing and fixing
the problem.

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[Bug 871540] Re: shotwell crash import

2011-10-11 Thread Clint Rogers
Hi,

Thanks for reporting this, even if it seems to have gone away on its own
since then.  If you ever get this again, can you try running Shotwell
from the command line and seeing if an error gets printed there?

I'd guess you may have encountered some variant of
http://redmine.yorba.org/issues/4172, although we'd need to get the
console output to know more.

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Title:
  shotwell crash import

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[Bug 862347] Re: shotwell crashed with SIGABRT in raise()

2011-09-29 Thread Clint Rogers
Hi David,

Thank you for reporting this to us.  This sounds very similar to
http://redmine.yorba.org/issues/4172, which, it would seem, can also
happen occasionally when importing images as well.

If you feel comfortable doing so, can you send a few sample images from
the failed import to clin...@yorba.org?  If we can get a file that can
reliably trigger this assertion, it would greatly aid us in fixing it.

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Title:
  shotwell crashed with SIGABRT in raise()

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[Bug 861870] Re: shotwell crashed with SIGABRT in __kernel_vsyscall()

2011-09-28 Thread Clint Rogers
Hi, and thank you for taking time to report this to us.  I've filed a
bug on our side; please see http://redmine.yorba.org/issues/4199.

Does this happen every time you open Shotwell now, or did it only happen
once?  Also, if you feel comfortable doing so, can you send us a copy of
your photo database?  (You can find it in your home directory in
.shotwell/data/).

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  shotwell crashed with SIGABRT in __kernel_vsyscall()

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[Bug 861870] Re: shotwell crashed with SIGABRT in __kernel_vsyscall()

2011-09-28 Thread Clint Rogers
If the crash is no longer occurring, this might not be needed.

Between the deletion and the assertion I spotted in Stacktrace.txt, I
believe we have enough clues to investigate further at this point.

In the meantime, if you do happen to perform roughly the same sequence
of actions (delete images via the filesystem, launch Shotwell, have it
die when trying to look at the missing photo page) and get the same
crash, please let us know and have a copy of the db at that point.

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[Bug 858930] Re: [Oneiric i386 b2] shotwell crashed with SIGABRT in g_assertion_message()

2011-09-27 Thread Clint Rogers
Hi,

Thank you for taking time to report this.  I've opened a matching ticket
on our side; please have a look at http://redmine.yorba.org/issues/4195
.

If you feel comfortable sending this, may we have a copy of repulse.png?
It may help to reproduce this crash and aid us in fixing it.

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  g_assertion_message()

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[Bug 831791] Re: Function 'Send to' resize pictures to /tmp with % instead of space

2011-08-24 Thread Clint Rogers
Hi, and thank you for taking time to report this problem to us.

I'd like to get more details about how to reproduce this; may I know
what email client you're using when this happens?

On the topic of renaming the button for better clarity, I'll bring that
up with the rest of the team ASAP.

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Title:
  Function 'Send to' resize pictures to /tmp with %  instead of space

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[Bug 832293] [NEW] Occasionally, after calling gtk_window_fullscreen() on a window, then creating a second window, the second window is placed behind the first.

2011-08-23 Thread Clint Rogers
Public bug reported:

Steps to reproduce:

1) With a small GTK application that creates one window, full-screens
it, then presents it, then creates and presents a second window, notice
which window is brought to the front and gets focus.

Notice that, roughly 60% of the time, the first window will obscure the
second.  In previous versions of the GTK libraries shipped with Ubuntu,
the second window would be on top of the first (expected behaviour).

Reproduced in the Oneiric daily from 15 August 2011.

** Affects: unity (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: gtk oneiric

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  creating a second window, the second window is placed behind the
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[Bug 832293] Re: Occasionally, after calling gtk_window_fullscreen() on a window, then creating a second window, the second window is placed behind the first.

2011-08-23 Thread Clint Rogers
This may be related to
https://bugs.launchpad.net/ubuntu/+source/unity/+bug/829863

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[Bug 832293] Re: Occasionally, after calling gtk_window_fullscreen() on a window, then creating a second window, the second window is placed behind the first.

2011-08-23 Thread Clint Rogers
This can be observed in the wild with Shotwell 0.10.x:

1) On Oneric, launch the application.
2) Press F11.
3) Move the pointer to the bottom of the display and observe the results.

Occasionally, the toolbar doesn't appear; compare and contrast with the
behaviour on Maverick or Natty (the toolbar always appears as expected).

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  creating a second window, the second window is placed behind the
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[Bug 825401] Re: Shotwell cannot publish to Facebook. Server redirect URL contained no session description

2011-08-21 Thread Clint Rogers
Hi,

Thank you for reporting this.  We will try to reproduce it in-house as
soon as possible.  Is there anything else you can think of that might
have made the session unusual?  It seemed like Facebook publishing was
working as recently as four days ago on our side.

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  Shotwell cannot publish to Facebook. Server redirect URL contained no
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[Bug 816528] Re: Unable to crop an image that I loaded into Shot well.

2011-07-26 Thread Clint Rogers
Hi,

It looks like you may be running an older version of Shotwell; can you
try importing and cropping the same image with the most recent version
and let us know if that helps?

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Title:
  Unable to crop an image that I loaded into Shot well.

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[Bug 789477] Re: Shotwell hangs when combining events

2011-07-26 Thread Clint Rogers
Hi,

If you're still encountering this, but the debugger changes the
behaviour enough to the point where you can't trigger the crash while
running through it, here are a few things you might try:

1) If you haven't already done so, please try upgrading to the latest
version of Shotwell; I believe 0.10 should be available from the
repository.

2) If you still see the crash after upgrading, but the debugger makes it
go away, you might try triggering the crash on purpose, then immediately
after the crash, run the command 'dmesg' and see if there are any
Shotwell-related warnings or messages in the last few lines of output.
If there are, please post them here, as they might provide a clue about
what's happening.

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[Bug 812158] Re: shotwell slideshow freezes when going backward before the first picture

2011-07-18 Thread Clint Rogers
Hi, and thank you for taking time to report this. We will try to
reproduce and triage this as soon as possible, and most likely ticket it
on our side.  This sounds like it could be either an alternate case of,
or related to, a known problem; please see
http://trac.yorba.org/ticket/1502 for details.

** Bug watch added: trac.yorba.org/ #1502
   http://trac.yorba.org/ticket/1502

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[Bug 796878] Re: following a successful print of image, error message

2011-06-13 Thread Clint Rogers
Hi Mustava,

Thank you for taking time to report this.  We'll look into it as soon as
we can, but in the meantime, can you:

* try this in 0.10.1 and let us know if it still happens?
* if it does, can you run Shotwell with gdb and obtain a backtrace at the 
moment you see the error?
* let us know if you've seen error messages after printing from any other 
software?

This will help us track down the problem more quickly.

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[Bug 784752] Re: crop 'custom' dialog doesn't give units or axes

2011-05-18 Thread Clint Rogers
Hi,

The custom crop dialog is actually the aspect ratio, rather than
absolute pixels, and as such, doesn't seem like it should have units.  I
can confirm, though, that 'y' does seem to come before 'x' when running
the latest from trunk, which isn't right.

I will ticket this on our side immediately; thanks for reporting it!

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[Bug 778100] Re: image displays on 2nd screen when in slide show

2011-05-05 Thread Clint Rogers
Hi,

We've been able to reproduce this in-house; I've opened a ticket
upstream for this at http://trac.yorba.org/ticket/3579 .

Thank you for taking time to report this.

** Bug watch added: trac.yorba.org/ #3579
   http://trac.yorba.org/ticket/3579

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[Bug 777172] Re: uploading to facebook create the description/title twice

2011-05-05 Thread Clint Rogers
Hi,

It looks like the title is indeed getting copied to two fields
inappropriately, and we've been able to reproduce this in-house.  I've
opened a ticket upstream; please see http://trac.yorba.org/ticket/3580.

Thank you for taking time to report this.

** Bug watch added: trac.yorba.org/ #3580
   http://trac.yorba.org/ticket/3580

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[Bug 775539] Re: Shotwell crop and save caused 2 minute complete system freeze

2011-05-02 Thread Clint Rogers
Hi David,

We'd like to address this for you, if possible.  May I know:
- If you've been able to reproduce this?
- Approximately how many images are in your library?
- What type of image you performed the crop against (raw, JPEG, PNG, etc.)?
- The original resolution of the image you cropped?
- Anything else you think may help us reproduce the problem?

In the meantime, I've filed a ticket in our own database here for
tracking; please see http://trac.yorba.org/ticket/3570 .



** Bug watch added: trac.yorba.org/ #3570
   http://trac.yorba.org/ticket/3570

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[Bug 775512] Re: Shotwell zooms image slow and lag

2011-05-02 Thread Clint Rogers
Hi Duy,

We'd like to help you with this; can you provide us with more
information on how to reproduce it?

- What part of the application is this occurring in? Are you seeing poor
performance when zooming in on a single image, or is this when zooming
in on thumbnails in your library?

- If this is when viewing a single image, what is the resolution of the
image you first saw this happen on?

- Is there anything else you think might help us reproduce this?

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[Bug 773629] Re: shotwell 0.9.2 crashes when removing a tag

2011-04-29 Thread Clint Rogers
Hi,

Unfortunately, I'm unable to reproduce this in the most current version;
can you try the same operation in 0.9.3 and let us know if it still
happens?

If it does, can you try running it with GDB and post the stack dump
here?

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[Bug 767977] Re: is it a bug, shotwell taking over my places? i cannot access my folders anymore!!!!

2011-04-20 Thread Clint Rogers
Hi,

It sounds as if you may have encountered the problem discussed in this
thread: http://ubuntuforums.org/showthread.php?t=1520831.

If you try the solution in post #3, does it solve the problem?

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[Bug 745235] Re: Shotwell crashed due to Animation settings mismatch in Animation Selection while using Macbuntu Theme

2011-04-05 Thread Clint Rogers
Hi Shaswat,

I've set up Macbuntu with Compiz on my machine here in order to try to
reproduce this.  Can you tell us what you were doing or what happened
right before the crash?  I ran Shotwell in Macbuntu quite a bit last
week, but I didn't see anything unusual occur.

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[Bug 745267] Re: No option for publishing a selectiive picture from an album !

2011-04-05 Thread Clint Rogers
Hi,

Is this the problem in question? http://trac.yorba.org/ticket/3470

** Bug watch added: trac.yorba.org/ #3470
   http://trac.yorba.org/ticket/3470

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[Bug 746311] Re: extended info isn't dockable

2011-03-31 Thread Clint Rogers
Hi again,

You'll be happy to know that we're already looking at how to address
this; please have a look at http://trac.yorba.org/ticket/2779.

** Bug watch added: trac.yorba.org/ #2779
   http://trac.yorba.org/ticket/2779

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[Bug 745279] Re: No Auto update option

2011-03-30 Thread Clint Rogers
Hi again,

That seems like it might be a very useful feature.  I've added a ticket
in our database for this; please have a look at
http://trac.yorba.org/ticket/3449 .

** Bug watch added: trac.yorba.org/ #3449
   http://trac.yorba.org/ticket/3449

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[Bug 745267] Re: No option for publishing a selectiive picture from an album !

2011-03-30 Thread Clint Rogers
Hi again,

Can you post a screenshot of what you see right before you publish?

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[Bug 746100] Re: feature request: copy photo path

2011-03-30 Thread Clint Rogers
Hi,

This is a sound request; I've added it to our internal bug database at
http://trac.yorba.org/ticket/3451.

** Bug watch added: trac.yorba.org/ #3451
   http://trac.yorba.org/ticket/3451

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[Bug 746100] Re: feature request: copy photo path

2011-03-30 Thread Clint Rogers
I  forgot to add that there is a workaround available in the current
version:

1. Choose the image you'd like to obtain the path to.
2. Choose 'View-Extended Information'.
3. In the extended information dialog, highlight the path to the file.
4. Secondary-click and choose 'Copy'.

The next time you paste, you'll get the path copied in step four.

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[Bug 746100] Re: feature request: copy photo path

2011-03-30 Thread Clint Rogers
Hi again,

One thing to note is that, because it is possible to alter an image via
Shotwell, the image you see in the application may be different than
what you end up copying.  If we do implement this, we'll need to think
about what path should be given to the user, so that what they end up
copying looks like they expect it to (my workaround will end up copying
the path to the original, but this might not be what was intended).

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[Bug 745267] Re: No option for publishing a selectiive picture from an album !

2011-03-29 Thread Clint Rogers
Hi,

First off, thank you for taking time to use Shotwell and to report a bug
to us.

I'm not quite sure if I understand the problem, though - Shotwell
doesn't currently have an 'Album' feature, and it currently requires the
user to manually choose which pictures will be published.  There isn't a
way to upload by entire events or tags.

Can you provide more information about what you're seeing?

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[Bug 745279] Re: No Auto update option

2011-03-29 Thread Clint Rogers
Hi,

It sounds like what you're requesting may already be implemented - when
you import new images, Shotwell remembers this, and navigating to 'Last
Import' will display the most recent ones.

Is this what you're looking for?

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