[Bug 2026309] Re: Unprovoked shutdowns of Firefox

2024-07-06 Thread shanen (Shannon Jacobs)
Thanks for asking, but a year later? Some sort of anniversary
celebration? I don't even remember what that bug was about. The new
problem is that Firefox just fails to show up... But I'm pretty sure it
isn't the firefox package, but one of the lower-level display packages.

When I "upgraded" to Numbat things got much worse than with the previous
version, where the main problems were just cursor things. I spent a
while trying to report the new problems, but eventually gave up and
settled for tedious workarounds. The worst new problem appears to
involve initialization of the virtual displays. If the initialization
succeeds, which happens rarely, then everything is okay. If not, then I
have developed a long serious of workarounds. Sparing you the details,
but it starts with  to get a new window where I can
resize in two steps... If that doesn't work...

Nothing I can recommend to anyone who doesn't have a hacking background.
I see it as a kind of mental exercise, but not a system that I could use
or recommend for anything serious.

Mozilla has other problems, but I think the main one remains the
financial model. The things Mozilla implements are NOT things I want,
but there is no way to donate for the features I actually do want.
Unable to remember the last time anything in Firefox changed in a way
that I would have been glad to have contributed to the change...

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  Unprovoked shutdowns of Firefox

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[Bug 1895157] Re: Boinc cannot enable RPC access to start client or manager

2020-11-03 Thread shanen (Shannon Jacobs)
Tried the suggestion in comment #9 and that produced the error message
"Invalid client RPC password. Try reinstalling BOINC."

I already did a reinstall using aptitude.

I also found a version of the file at a higher level, but messing with
that one didn't help, either.

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  Boinc cannot enable RPC access to start client or manager

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[Bug 1895157] Re: Boinc cannot enable RPC access to start client or manager

2020-11-01 Thread shanen (Shannon Jacobs)
The minimal solution of comment #4 did not work for me. I also tried
manually changing the permissions of the file to make it "Read and
write", but I didn't look for the BOINC group, so I'm going to try that
next...

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  Boinc cannot enable RPC access to start client or manager

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[Bug 492995] Re: Howmany option from grub no longer available in grub2

2020-03-05 Thread shanen (Shannon Jacobs)
Not sure why it's marked incomplete at this late date, but if I remember
correctly the problem was fixed not long after I reported it.

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Title:
  Howmany option from grub no longer available in grub2

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[Bug 1815258] Re: 4.18.0-14-generic unbootable on Toshiba

2019-02-11 Thread shanen (Shannon Jacobs)
Okay, after the latest update (from the 0-13 kernel) it now seems to be
booting normally. I hope that means the problem has been corrected and
this bug can be closed. Perhaps some kind of regression bug?

If anyone over there wants me to collect any additional information
about what was going on, please let me know what you need and how to
collect it. Minimum might be some confirmation if you have a hypothesis
of what got broken and want to make sure you squashed the bug.

P.S. I'd be more enthusiastic if I had a few bucks on the table (for
example, via that imaginary charity share brokerage). I don't really
feel that I have much skin in the game beyond the fuzzy philosophy that
freedom involves choice and Linux is one of the choices I should
understand and consider.

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Title:
  4.18.0-14-generic unbootable on Toshiba

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[Bug 1815258] Re: 4.18.0-14-generic unbootable on Toshiba

2019-02-09 Thread shanen (Shannon Jacobs)
I am unable to run that command under the afflicted kernel because the
machine cannot boot under that kernel.

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  4.18.0-14-generic unbootable on Toshiba

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[Bug 1815258] Re: 4.18.0-14-generic unbootable on Toshiba

2019-02-09 Thread shanen (Shannon Jacobs)
The robotic message tells me to change the status to confirmed after
adding the previous comment, but the instructions there say that the
confirmed status is supposed to be done by someone else.

By the way, my current theory (based on weak understanding) is that
there might be some logs of the boot failures somewhere else, but I do
not know where they are. Under Linux I can only boot under the 0-13
kernel, and the problem appeared with the 0-14 kernel.

** Changed in: linux (Ubuntu)
   Status: Triaged => Confirmed

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  4.18.0-14-generic unbootable on Toshiba

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[Bug 1815258] Re: 4.18.0-14-generic unbootable on Toshiba

2019-02-08 Thread shanen (Shannon Jacobs)
** Description changed:

  After the update for the 4.18.0-14-generic kernel the machine freezes on
  booting. Machine still books under the 0-13 kernel. Booting in Recovery
  Mode seems go normally to the Recovery Menu. At that point it reports
- "Starting Avahi mDNS-SD Stack" and gets and OK. That is repeated with
- another OK. Then it says "Starting Daily apt upgrade and clean
+ "Starting Avahi mDNS-SD Stack" and gets an OK response. That is repeated
+ with another OK. Then it says "Starting Daily apt upgrade and clean
  activities" followed by an OK. Next is a second attempt and it appears
  to be frozen. No OK ever received and no further progress towards
  booting.
  
  Not sure how additional details can be acquired.

** Description changed:

  After the update for the 4.18.0-14-generic kernel the machine freezes on
  booting. Machine still books under the 0-13 kernel. Booting in Recovery
  Mode seems go normally to the Recovery Menu. At that point it reports
  "Starting Avahi mDNS-SD Stack" and gets an OK response. That is repeated
  with another OK. Then it says "Starting Daily apt upgrade and clean
- activities" followed by an OK. Next is a second attempt and it appears
- to be frozen. No OK ever received and no further progress towards
- booting.
+ activities" followed by an OK. Next is a second attempt for the same
+ "apt upgrade" and it appears to be frozen. No OK ever received and no
+ further progress towards booting.
  
  Not sure how additional details can be acquired.

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  4.18.0-14-generic unbootable on Toshiba

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[Bug 1815258] [NEW] 4.18.0-14-generic unbootable on Toshiba

2019-02-08 Thread shanen (Shannon Jacobs)
Public bug reported:

After the update for the 4.18.0-14-generic kernel the machine freezes on
booting. Machine still books under the 0-13 kernel. Booting in Recovery
Mode seems go normally to the Recovery Menu. At that point it reports
"Starting Avahi mDNS-SD Stack" and gets and OK. That is repeated with
another OK. Then it says "Starting Daily apt upgrade and clean
activities" followed by an OK. Next is a second attempt and it appears
to be frozen. No OK ever received and no further progress towards
booting.

Not sure how additional details can be acquired.

** Affects: linux (Ubuntu)
 Importance: Undecided
 Status: New

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  4.18.0-14-generic unbootable on Toshiba

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[Bug 1532226] Re: No menu bar in gtk apps on fresh boot

2016-05-01 Thread shanen (Shannon Jacobs)
Correction: "when away" should be "went away".

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Title:
  No menu bar in gtk apps on fresh boot

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[Bug 1532226] Re: No menu bar in gtk apps on fresh boot

2016-05-01 Thread shanen (Shannon Jacobs)
@Ian (ian-bradley) 
You say it makes a lot of sense, but not to me, so I must have been unclear in 
my description of what does not make sense.

The Title bar where the menus will appear is there and taking up screen
real estate whether or not you are hovering over it. The new feature (if
I understand it correctly) appears to make the menus go away some of the
time, and I can't imagine why that is supposed to be sensible behavior.
Selecting the location of where the menus appear makes some sense, but
hiding them altogether just doesn't make sense for the focal app that
might want to do something...

My current theory of the bug that I saw (which I am still pretty sure is
related to the one described here) is that the menu-hiding thing was
somehow getting weirded out and became unable to unhide the menus when
it should. My strongest evidence is that it when away when I changed the
Appearance settings to disable the dynamic menu behavior. That is not
conclusive both because other upgrades were still being installed
(including at least one large one about 100 MB) and because I'm not even
certain that I was seeing the same bug...

However, the more serious bug that seemed to be a memory leak affecting
BOINC Manager has almost surely been cured. At this point I'm basically
okay with 16.04 and just regard these things as teething problems--but I
still haven't found any fresh new or even compelling features in
16.04... My concrete definition of compelling feature is "Would I have
donated some money to help implement or support the ongoing costs of
that feature?" So far I haven't found anything...

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Title:
  No menu bar in gtk apps on fresh boot

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[Bug 1532226] Re: No menu bar in gtk apps on fresh boot

2016-04-27 Thread shanen (Shannon Jacobs)
How do we know if this problem has gone away?

Anyway, I'm pretty sure that disabling the hover for menus was
sufficient to eliminate the problem on my machine. )However I can't
imagine why anyone would want such a feature in the first place. Just
because Microsoft uses a similar feature in certain places?)

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Title:
  No menu bar in gtk apps on fresh boot

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[Bug 1574189] Re: Memory leak in BOINC Manager

2016-04-25 Thread shanen (Shannon Jacobs)
*** This bug is a duplicate of bug 1532226 ***
https://bugs.launchpad.net/bugs/1532226

At this time I'm inclined to regard this as a separate bug not directly
related to the gdk menu bar problem. They appeared at the same time, but
that was just because of the upgrade. Not sure how to prove that until I
hear that Bug #1532226 has been closed and I see whether or not the
problematic behavior persists.

Optimistically, this bug just reflects a fairly substantial reduction in
free memory under 16.04.

Pessimistically, there's a memory leak that is most visible with long-
running tasks such as BOINC units.

I've tweaked the BOINC memory settings on the optimistic assumption.
Maybe that's enough?

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Title:
  Memory leak in BOINC Manager

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[Bug 1532226] Re: No menu bar in gtk apps on fresh boot

2016-04-25 Thread shanen (Shannon Jacobs)
About 90% sure this is the same as a bug I tried to report earlier, but
is there any test to be sure? I have a couple of peculiar observations
that might help in the diagnosis and cure...

Suspending seemed to fix it, at least temporarily. Before that there was
nothing random about it. There were never any menus except for Firefox.

No mention of the Appearance setting to stop the dynamic behavior of the
menus. I switched it to static, and haven't seen it since then.

I'm still wondering if this bug might be related to memory problems that
BOINC Manager started having after the upgrade, but right now I think
they are separate problems.

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  No menu bar in gtk apps on fresh boot

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[Bug 1574160] Re: Menu bar options lost for most programs

2016-04-25 Thread shanen (Shannon Jacobs)
*** This bug is a duplicate of bug 1532226 ***
https://bugs.launchpad.net/bugs/1532226

Is there any way to confirm that I am 90% sure that Bug #1532226 is the
proper one for what I reported? (Even better, is there some way I could
have been directed to that bug as I was describing my symptoms and
before spawning the new bug? Didn't my draft use enough words related to
the proper bug to recognize the similarity?)

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Title:
  Menu bar options lost for most programs

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[Bug 1574189] Re: Memory leak in BOINC Manager

2016-04-24 Thread shanen (Shannon Jacobs)
If it is related to the Menu bar bug I reported earlier, then this one
should be folded into that one (Bug 1574160) and the Bug Heat of that
one should be increased. My initial research suggested that was the
primary problem, but I'm not certain that the apparent bug isn't a
design change with an unclear rationale... Maybe the Menu bar break is
somehow masked by Firefox?

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Title:
  Memory leak in BOINC Manager

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[Bug 1574189] [NEW] Memory leak in BOINC Manager

2016-04-24 Thread shanen (Shannon Jacobs)
Public bug reported:

This behavior only began after installing 16.04 a few days ago. Watching
BOINC Manager start with four running tasks, the memory utilization
steadily creeps upward from about 30% and eventually it starts shutting
down tasks, but has to be tricked into resetting the memory status.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: boinc-manager 7.6.31+dfsg-6
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic x86_64
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CurrentDesktop: Unity
Date: Sun Apr 24 17:11:29 2016
InstallationDate: Installed on 2015-05-05 (355 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
SourcePackage: boinc
UpgradeStatus: Upgraded to xenial on 2016-04-21 (2 days ago)

** Affects: boinc (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: amd64 apport-bug xenial

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Title:
  Memory leak in BOINC Manager

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[Bug 1574160] [NEW] Menu bar options lost for most programs

2016-04-23 Thread shanen (Shannon Jacobs)
Public bug reported:

The Summary is just the most distinctive symptom now. There seem to be a
number of related pre-release reports, but none of them seemed the
correct link to what I'm seeing. Only Firefox seems to have access to
the Menu bar now. All other programs display only the program name, but
no menu options.

Machine is a generic Toshiba notebook dual booting with Windows 10
(upgraded from 7) in another partition. Upgraded to Ubuntu 16.04 a few
days ago with no apparent problems during the upgrade process. (Just
started testing with a desktop machine running Ubuntu 16.04 in a VM, but
I'm still hoping that the peculiarities are just operator failures.)

Not sure if it's related, but there are also problems in the BOINC
Manager on the Toshiba notebook, but I think the Menu bar problem is the
probable root problem. In the BOINC Manager, the problem symptom is a
reported memory problem, but at this point I'm pretty sure the System
Manager is correct and there is plenty of RAM available.

I am not certain the Menu bar is owned by Unity, but my research seemed
to indicate it was the responsible process. I am not sure how else I can
help apart from reporting the peculiar behavior. It was pretty difficult
for me to even figure out how to run apport-cli against unity. Glad to
run such other tests as might be helpful.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: unity 7.4.0+16.04.20160415-0ubuntu1
ProcVersionSignature: Ubuntu 4.4.0-21.37-generic 4.4.6
Uname: Linux 4.4.0-21-generic x86_64
.tmp.unity_support_test.0:
 
ApportVersion: 2.20.1-0ubuntu2
Architecture: amd64
CompizPlugins: No value set for 
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Sun Apr 24 13:23:49 2016
DistUpgraded: 2016-04-22 08:59:23,494 DEBUG icon theme changed, re-reading
DistroCodename: xenial
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation Core Processor Integrated Graphics Controller [8086:0046] 
(rev 02) (prog-if 00 [VGA controller])
   Subsystem: Toshiba America Info Systems Core Processor Integrated Graphics 
Controller [1179:fd10]
GsettingsChanges:
 b'org.compiz.core' b'outputs' b"['1366x768+0+0']"
 b'org.compiz.core' b'active-plugins' b"['core', 'composite', 'opengl', 
'compiztoolbox', 'place', 'imgpng', 'move', 'wall', 'vpswitch', 'copytex', 
'snap', 'grid', 'resize', 'regex', 'mousepoll', 'commands', 'session', 
'unitymtgrabhandles', 'animation', 'workarounds', 'fade', 'expo', 'scale', 
'ezoom', 'unityshell']"
 b'com.canonical.Unity' b'minimize-count' b'100'
 b'org.gnome.desktop.interface' b'gtk-im-module' b"'gtk-im-context-simple'"
 b'org.gnome.desktop.interface' b'scaling-factor' b'uint32 1'
InstallationDate: Installed on 2015-05-05 (354 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
Lsusb:
 Bus 002 Device 003: ID 04d9:2082 Holtek Semiconductor, Inc. 
 Bus 002 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 001 Device 002: ID 8087:0020 Intel Corp. Integrated Rate Matching Hub
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: TOSHIBA dynabook T350/46BR
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-21-generic 
root=UUID=d0f530ed-499e-4642-aa78-f889e0057040 ro quiet splash vt.handoff=7
SourcePackage: unity
UpgradeStatus: Upgraded to xenial on 2016-04-21 (2 days ago)
dmi.bios.date: 06/27/2011
dmi.bios.vendor: INSYDE
dmi.bios.version: 2.20
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Base Board Version
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: 
dmi:bvnINSYDE:bvr2.20:bd06/27/2011:svnTOSHIBA:pndynabookT350/46BR:pvrPT35046BSFR:rvnTOSHIBA:rnPortablePC:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: dynabook T350/46BR
dmi.product.version: PT35046BSFR
dmi.sys.vendor: TOSHIBA
version.compiz: compiz 1:0.9.12.2+16.04.20160415-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 
2:2.99.917+git20160325-1ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Sun Apr 24 12:26:35 2016
xserver.configfile: default
xserver.errors:
 
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 

[Bug 1573210] Re: Huge memory leak when playing video in Ubuntu 16.04

2016-04-22 Thread shanen (Shannon Jacobs)
Not sure if it's the same problem, but if so, BOINC is triggering it,
too. GPU is enabled, so that might be related to the video observation
above. Not sure how to include the diagnostic information if that will
help, but right now I'm going to reboot and confirm that the fresh boot
is normal.

Oh yeah. I should note that I just upgraded to 16.04 this morning and
BOINC has never had memory problems on this machine before this. Then
again, BOINC has had problems in the past and it might be a new one with
coincidental timing.

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  Huge memory leak when playing video in Ubuntu 16.04

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[Bug 197537] Re: [MASTER] Can't read PDF file with CJK (Chinese/Japanese/Korean) text

2011-09-30 Thread shanen (Shannon Jacobs)
god damn spammer. How is this sort of crap supposed to be reported?

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  [MASTER] Can't read PDF file with CJK (Chinese/Japanese/Korean) text

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[Bug 656777] Re: Wrong keyboard selection with starting directly ubiquity

2011-04-29 Thread shanen (Shannon Jacobs)
Similar problem in the Japanese version--but at this point I'm expecting
Ubuntu to become more useless with each so-called upgrade. I'm just
trying to do the upgrade, and the first question it asks is for a
keyboard, but it does NOT offer ANY option that is recognizably similar
to the keyboard they I am using. I wouldn't mind so much if it was some
kind of exotic computer, but it is NOT. Just a plain Jane Lenovo X61
ThinkPad. Ever heard of it? Evidently not.

Look, I really want you to succeed, but you are failing more and more. I
have already decided NOT to install Ubuntu on any more machines, because
it gets worse and worse each time. At this point I'm still attempting to
update some of my VMware installations... Or at least I tried it once.
The so far evidence is that I should just give up now and save myself
the additional grief.

Waste of time, but I'm going to repeat myself: I don't blame you for
failing. I think the problem is your economic model, which is basically
the big donor model for charity. That can work if the donor is rich
enough, but he isn't, or if he always makes perfect decisions, but he
doesn't. I'm going to try to end on a constructive note that addresses
the REAL problem here by suggesting that you need to adjust your
economic model to get MUCH more testing into the process. My main
conclusion at this point is that you need to insure there is enough
testing BEFORE you release an upgrade, even if it delays the upgrades.
Here's a suggested funding mechanism that would get committed funds from
small donors BEFORE you program:

http://eco-epistemology.blogspot.com/2009/11/economics-of-small-donors-
reverse.html

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https://bugs.launchpad.net/bugs/656777

Title:
  Wrong keyboard selection with starting directly ubiquity

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[Bug 747854] Re: console-setup kernel args no longer recognized

2011-04-29 Thread shanen (Shannon Jacobs)
I think I'm seeing this problem in the upgrade causing it to ask me to
select a keyboard when there should be no change in the keyboard
configuration--but at this point I'm expecting Ubuntu to become more
useless and troublesome with each so-called upgrade. Look, I'm just
trying to do the upgrade, and the first question it asks is for a
keyboard, but it does NOT offer ANY option that is recognizably similar
to the keyboard they I am using. I wouldn't mind so much if it was some
kind of exotic computer, but it is NOT. Just a plain Jane Lenovo X61
ThinkPad. Ever heard of it? Evidently not.

Look, I really want you to succeed (at despicable Microsoft's cost), but
you are failing more and more. I have already decided NOT to install
Ubuntu on any more machines, because it gets worse and worse each time.
At this point I'm still attempting to update some of my VMware
installations... Or at least I tried it once. The evidence so far is
that I should just give up now and save myself the additional grief.

It's a waste of time, but I'm going to repeat myself: I don't blame you
for failing. I think the deep problem is your economic model, which is
basically the big donor model for charity. That can work if the donor is
rich enough, but he isn't, or if he always makes perfect decisions, but
he doesn't. I'm going to try to end on a constructive note that
addresses the REAL problem here by suggesting that you need to adjust
your economic model to get MUCH more testing into the process. My main
conclusion at this point is that you need to insure there is enough
testing BEFORE you release ANY upgrade, even if it delays the upgrades.
Here's a suggested funding mechanism that would get committed funds from
small donors (who would also be potential testers) BEFORE you even start
the actual programming:

http://eco-epistemology.blogspot.com/2009/11/economics-of-small-donors-
reverse.html

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Title:
  console-setup kernel args no longer recognized

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[Bug 728643] Re: Kinetic scrolling improperly interacts with modifier keys

2011-04-29 Thread shanen (Shannon Jacobs)
I think this bug is affecting me because I cannot install ANY keyboard
for my ThinkPad--but at this point I'm expecting Ubuntu to become more
useless and troublesome with each so-called upgrade. Look, I'm just
trying to do the upgrade, and the first question it asks is for a
keyboard, but it does NOT offer ANY option that is recognizably similar
to the keyboard they I am using. I wouldn't mind so much if it was some
kind of exotic computer, but it is NOT. Just a plain Jane Lenovo X61
ThinkPad. Ever heard of it? Evidently not.

Look, I really want you to succeed (at despicable Microsoft's cost), but
you are failing more and more. I have already decided NOT to install
Ubuntu on any more machines, because it gets worse and worse each time.
At this point I'm still attempting to update some of my VMware
installations... Or at least I tried it once. The evidence so far is
that I should just give up now and save myself the additional grief.

I'm sure this is a waste of time, but I'm going to repeat myself: I
don't blame you for failing. I think the deep problem is your economic
model, which is basically the big donor model for charity. That can work
if the donor is rich enough, but he isn't, or if he always makes perfect
decisions, but he doesn't. I'm going to try to end on a constructive
note that addresses the REAL problem here by suggesting that you need to
adjust your economic model to get MUCH more testing into the process. My
main conclusion at this point is that you need to insure there is enough
testing BEFORE you release ANY upgrade, even if it delays the upgrades.
Here's a suggested funding mechanism that would get committed funds from
small donors (who would also be potential testers) BEFORE you even start
the actual programming:

http://eco-epistemology.blogspot.com/2009/11/economics-of-small-donors-
reverse.html

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Title:
  Kinetic scrolling improperly interacts with modifier keys

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2010-09-19 Thread shanen (Shannon Jacobs)
I'll just note that I'm still seeing it, but quite rarely now. In
contrast, the new Firefox shutdown problem has become quite frequent...

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[Bug 612131] Re: Unprovoked shutdowns of Firefox

2010-09-19 Thread shanen (Shannon Jacobs)
Just stopped by to see if anyone else has reported it. Amusingly enough,
I asked the other local user of Ubuntu about it, and he said his Firefox
does it, too--but he's never bothered to report it. He just figured it
was because he has too many Firefox windows open, which got me to try
the experiment of running with one window and doing everything in tabs--
but it still crashed.

Actually, in my case the crashes have become more frequent again. I
still use the Ubuntu machine every day--but not for anything serious or
important. I have to assume that Firefox may shut down at any time and
for no apparent reason.

Meanwhile, I have started looking at Windows 7 machines, but not too
seriously yet... I'm going to wait for one more upgrade cycle (as in
next month) to see which way things are going. Unless there is clear
evidence that Ubuntu has turned the corner, I'll just give up on the
machine and let it take Ubuntu with it.

On the other hand, if I only have direct access to one Firefox on Ubuntu
user and if he has a similar problem to this one, maybe I should wonder
about the frequency of the problem? Maybe the surviving Ubuntu users are
just becoming accustomed to this sort of flakiness?

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[Bug 612131] Re: Unprovoked shutdowns of Firefox

2010-08-18 Thread shanen (Shannon Jacobs)
Sorry I've been kind of busy and haven't gotten back to you on this. I
really do appreciate your attempt to follow up on it, and I value your
technical acumen, but like many people, I have competing priorities.
I've already noted why Ubuntu has become a relatively low one for me.
More importantly, it seems that almost no one else is seeing anything
similar enough to this problem to add their comments in this thread, so
I'm willing to assume it is just something I'm doing wrong or something
unusual about my configuration on that particular machine. If it will
help diagnose a more widespread problem, then I'm willing to put more
time into it (but I'm still going to be hard pressed to give it much
priority).

I don't understand your explanation of the Firefox 3.0 versus 3.5 thing.
This machine was almost surely originally a Firefox 2.0 machine, and now
that it's been upgraded to 9.10, I don't see how Firefox 3.0 is
involved. (However, I do see how that might prevent other people with
similar problems from finding this thread, since it is absolutely clear
the problem did not appear until the Firefox upgrade, probably to
version 3.6.)

What I can say is that this particular shutdown seems to be less
frequent now. Unfortunately, I can't correlate it to anything that has
changed, and I never had the bug in a can. Without a trigger mechanism
to reproduce the bug on demand, who can tell anything? Unfortunately, as
I had suspected, the WSOD problem has become more frequent with the
updated version of Ubuntu on that machine. Right now both of these
crashes are rare enough to tolerate, but I'm knocking on wood.
Especially for the WSOD, it wouldn't take too much of an increase to
make the machine unusable.

Big picture solution? I'm probably going to try forcing the main
experimental partition on the troubled machine to a different version of
Ubuntu at some point after the next release (after waiting long enough
for the early mortality bugs to be eliminated). However, when I replace
the machine, which will probably be early next year, I have no plans to
do any serious Ubuntu work on the new one. I probably won't even bother
with the virtual machine approach, given the problems encountered on
three machines where I've been using Ubuntu in VMware Player virtual
machines... (I still have no Windows 7 machines of my own, but at least
it isn't an obvious stinker like Vista--and Linux has (in my judgment)
returned to the not-ready-for-real-world-use status. I'm saddened and
disappointed, but...)

(By the way, what's gone wrong with the BitTorrent download of the basic
10.04? The 9.08 version is apparently still valid, but 10.04 is being
disavowed by the Ubuntu.com website? I was still sharing both seeds, but
now the 10.04 is just an error message, and I'm sort of guessing that
the release version of 10.04 was so bad that it's been replaced, and the
Ubuntu people just don't want to talk about it. I haven't been motivated
enough to pursue another Ubuntu problem now...)

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[Bug 612131] Re: Unprovoked shutdowns of Firefox

2010-08-09 Thread shanen (Shannon Jacobs)
WA70:~$ lspci -vvnn
00:00.0 Host bridge [0600]: ATI Technologies Inc RS480 Host Bridge [1002:5950] 
(rev 01)
Subsystem: Sharp corporation Device [13bd:104c]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap- 66MHz+ UDF- FastB2B- ParErr- DEVSEL=medium TAbort- 
TAbort- MAbort+ SERR- PERR- INTx-
Latency: 64
Kernel modules: ati-agp

00:01.0 PCI bridge [0604]: ATI Technologies Inc RS480 PCI Bridge [1002:5a3f]
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR+ FastB2B- DisINTx-
Status: Cap+ 66MHz+ UDF- FastB2B- ParErr- DEVSEL=medium TAbort- 
TAbort- MAbort- SERR- PERR- INTx-
Latency: 128
Bus: primary=00, secondary=01, subordinate=01, sec-latency=32
I/O behind bridge: c000-dfff
Memory behind bridge: c000-cfff
Prefetchable memory behind bridge: 9000-9fff
Secondary status: 66MHz+ FastB2B- ParErr- DEVSEL=medium TAbort- 
TAbort- MAbort+ SERR- PERR-
BridgeCtl: Parity- SERR+ NoISA- VGA+ MAbort- Reset- FastB2B-
PriDiscTmr- SecDiscTmr- DiscTmrStat- DiscTmrSERREn-
Capabilities: access denied
Kernel modules: shpchp

00:14.0 CardBus bridge [0607]: Texas Instruments PCI4510 PC card Cardbus 
Controller [104c:ac44] (rev 03)
Subsystem: Sharp corporation Device [13bd:104c]
Control: I/O+ Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium TAbort- 
TAbort- MAbort- SERR- PERR- INTx-
Latency: 168, Cache Line Size: 32 bytes
Interrupt: pin A routed to IRQ 17
Region 0: Memory at 2800 (32-bit, non-prefetchable) [size=4K]
Bus: primary=00, secondary=03, subordinate=06, sec-latency=176
Memory window 0: 2000-23fff000 (prefetchable)
Memory window 1: 2400-27fff000
I/O window 0: 1800-18ff
I/O window 1: 1c00-1cff
BridgeCtl: Parity- SERR- ISA- VGA- MAbort- Reset+ 16bInt+ PostWrite+
16-bit legacy interface ports at 0001
Kernel driver in use: yenta_cardbus
Kernel modules: yenta_socket

00:14.1 FireWire (IEEE 1394) [0c00]: Texas Instruments PCI4510 IEEE-1394 
Controller [104c:8029] (rev 01) (prog-if 10)
Subsystem: Sharp corporation Device [13bd:104c]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=medium TAbort- 
TAbort- MAbort- SERR- PERR- INTx-
Latency: 128 (500ns min, 1000ns max), Cache Line Size: 16 bytes
Interrupt: pin B routed to IRQ 19
Region 0: Memory at d000 (32-bit, non-prefetchable) [size=2K]
Region 1: Memory at d0004000 (32-bit, non-prefetchable) [size=16K]
Capabilities: access denied
Kernel driver in use: ohci1394
Kernel modules: firewire-ohci, ohci1394

00:15.0 Multimedia video controller [0400]: Conexant Systems, Inc. 
CX23880/1/2/3 PCI Video and Audio Decoder [14f1:8800] (rev 05)
Subsystem: Sharp corporation Device [13bd:104c]
Control: I/O- Mem+ BusMaster+ SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B+ ParErr- DEVSEL=medium TAbort- 
TAbort- MAbort- SERR- PERR- INTx-
Latency: 128 (5000ns min, 13750ns max), Cache Line Size: 16 bytes
Interrupt: pin A routed to IRQ 18
Region 0: Memory at d100 (32-bit, non-prefetchable) [size=16M]
Capabilities: access denied
Kernel driver in use: cx8800
Kernel modules: cx8800

00:18.0 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] 
HyperTransport Technology Configuration [1022:1100]
Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap+ 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast TAbort- TAbort- 
MAbort- SERR- PERR- INTx-
Capabilities: access denied

00:18.1 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] 
Address Map [1022:1101]
Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap- 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast TAbort- TAbort- 
MAbort- SERR- PERR- INTx-

00:18.2 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] 
DRAM Controller [1022:1102]
Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- ParErr- 
Stepping- SERR- FastB2B- DisINTx-
Status: Cap- 66MHz- UDF- FastB2B- ParErr- DEVSEL=fast TAbort- TAbort- 
MAbort- SERR- PERR- INTx-

00:18.3 Host bridge [0600]: Advanced Micro Devices [AMD] K8 [Athlon64/Opteron] 
Miscellaneous Control [1022:1103]
Control: I/O- Mem- BusMaster- SpecCycle- MemWINV- VGASnoop- 

[Bug 612131] Re: Unprovoked shutdowns of Firefox

2010-08-09 Thread shanen (Shannon Jacobs)
The attempt to add the basic Report a Problem... information failed,
as did the attempt to use the apport-collect 612131. This was after the
first unprovoked shutdown of the evening, which was actually quite slow
--already over an hour.

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[Bug 614861] Re: Unprovoked shutdowns of Firefox

2010-08-08 Thread shanen (Shannon Jacobs)
Working on a reliable Windows computer now, so I can comment in a bit
more detail. Sad to report it, but I used to think of Ubuntu as more
reliable than Windows.

Because this shutdown bug was so annoying and unpredictable and
undiagnosable, I finally decided to upgrade the machine in question from
9.10 to 10.4 in the belief that this should cure the Firefox problem--
and even though I suspect 10.4 may have more problems with the ancient
white screen of death problem, which remains undiagnosed after several
years. Unfortunately, I must report that this bug survived the upgrade,
and Firefox may still close down without any provocation or warning. (I
haven't seen the WSOD yet, but it's usually a rare crash.)

This suggests the bug is fairly serious and deep within Firefox. I use a
number of computers on a regular basis, with Firefox as the primary
browser on all of them. The configurations and plugins are (predictably)
quite similar on all of my machines, and only one of them is showing any
suspicious behavior in Firefox. However, that behavior is on Windows and
seems to involve Adobe's software, so I doubt it is related to the
problem I am reporting here.

It is possible that this is some kind of browser-based security
vulnerability. In that case, it is quite likely that many people may be
at risk and that the Firefox and Ubuntu security people should be
looking for the problem. In that context, and even though I have
abandoned all hope for Ubuntu's future, I do have a constructive
suggestion for this case.

There should be a security-threat-state-preserving re-installation
utility. Obviously the browser is the primary application of concern,
but it should probably be generalized to cover any program that is at
risk--the BitTorrent client obviously comes to mind. This utility would
archive the current state of the application program in question, then
fully uninstall it, and finally download and reinstall a reliably clean
copy. If the new copy does run without the problems, then the user may
want to report the event as a possible security threat, explain the
basis for thinking so, and send the archived version to the support
people for investigation of the threat.

Right now I don't feel like I have sufficient evidence to conclude that
it is a security threat. I don't see anything clearly suspicious within
Firefox, but I would assume that any competent black hat hacker would be
motivated to devise some way to hide an unauthorized extension or
plugin. A regular re-installation of Firefox and some related components
using Synaptic did not fix the problem.

Overall, I just classify it as one of the increasing number of reasons
Ubuntu is getting worse and less plausible as a replacement for the
despicable Windows of Microsoft.

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[Bug 612131] Re: Unprovoked shutdowns of Firefox

2010-08-08 Thread shanen (Shannon Jacobs)
Thank you (Mr Gersten) for linking from the other bug. If I can at least
temporarily overcome my increasingly hopeless feelings towards Ubuntu, I
may also attempt the steps recommended by madbiologist (since the
backtrace approach failed (and going even farther by the way, the
backtrace had probably failed even earlier, since the software had
already been installed at some point before I attempted to follow the
most recent instructions)).

I do note that this bug report seems to be linked to firefox 3.0, and
I'm sure that the current version of the bug on the afflicted machine is
NOT 3.0, and did not even appear until 3.5 or later. It doesn't appear
that any of the latest Report Problem... information has been copied
over to this bug. However, I've made a note of this bug number, and I
should have plenty of opportunities to get that information again.
Firefox shut down at least three times this morning during a short
session on that machine.

Just in case it's related, I'll report this symptom though I doubt it is
directly related to this bug. Rather I think this belongs to an earlier
Java-related bug which I never even bothered to report. That Java bug
had gotten worse about the time this bug appeared, but after the upgrade
from 9.10 to 10.4, it has returned to its previous state. At least I
don't remember ever reporting this one, but it goes far enough back that
I may have reported it during my 'youthful enthusiasm for Ubuntu' phase.
The origins may have involved extensive difficulties installing Java to
execute within Firefox for the use of such sarcasmtrivial and
unknown/sarcasm websites as Yahoo. (Did the sarcasm pseudo-tag
survive? If not, take it as a micro-review of the Yahoo portal. Yahoo
certainly deserves to be regarded as trivial and unknown for their
ongoing support of spammers.) Anyway, Java does work, but there is an
initialization delay of several minutes each time before it is ready to
function normally. This has been it's stable-but-buggy state for a long
time, going back well before this bug. However, at some point, probably
close to the appearance of this bug, Java became completely disabled
within Firefox. At that point, I simply regarded it as yet another lack-
of-usability problem of Ubuntu, and I didn't even report it (unless I
was venting and have already forgotten the vent). I simply stopped
attempting to use any webpage that used Java on the afflicted machine.
(There are no Java-in-Firefox problems on other machines, but I don't
recall if I ever tried it under Ubuntu, though I'm sure it was okay for
Windows.) As noted early in this paragraph, after the upgrade from 9.10
to 10.4, Java was again running within Firefox, though once again with
the long delay for some kind of initialization. I haven't timed it
exactly, but it's about three or four minutes. Some kind of network
timeout before a fallback? I haven't cared enough to investigate. I just
work in another program or on another machine for a while. During this
weird initialization period, Firefox is completely unusable on the
afflicted machine. (Users are so adaptable, eh? I now apparently regard
it as normal that hitting a webpage that invokes Java will cripple
Firefox for several minutes.)

With regards to your (Mr Gersten's) encouraging comment in the duplicate
bug report, I accept that you are sincere in encouraging the reporting
of bugs--but the results are NOT showing up in improvements in the
usability of Ubuntu for regular non-technical users, or even for quasi-
pseudo-technical former hackers like me. I remain extremely and
increasingly disillusioned with Ubuntu. I still think it is a great idea
to create a viable Linux-based alternative to Windows, but Ubuntu is
clearly going in the wrong direction. There was a time, probably about 2
years ago, when I was feeling that I could consider recommending Ubuntu
as an alternative OS without being inundated with calls for help from
any non-technical friend who followed my recommendation--but that is NOT
the case now. As noted earlier, I think the real problem is that ALL of
the economic models for Linux have failed and are continuing to fail.
Proper testing is fundamentally tedious and boring work... (I can't
reveal any details of internal discussions within our company, but I
will hazard a summary of my perceptions here: The local Ubuntu partisans
have lost their enthusiasm, too. In the best case, should you simply
hope that my own disillusionment is the most extreme case? If I were
you, I wouldn't put that in your business plan.)

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[Bug 614861] [NEW] Unprovoked shutdowns of Firefox

2010-08-07 Thread shanen (Shannon Jacobs)
Public bug reported:

Binary package hint: firefox-3.5

will it even save the bug report this time?

guess what. I don't care.

ProblemType: Bug
Architecture: i386
Date: Sun Aug  8 08:35:41 2010
DistroRelease: Ubuntu 9.10
Package: firefox 3.6.8+build1+nobinonly-0ubuntu0.9.10.1
ProcEnviron:
 LANGUAGE=en_US.UTF-8
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-22.61-generic
SourcePackage: firefox-3.5
Uname: Linux 2.6.31-22-generic i686

** Affects: firefox-3.5 (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug i386

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[Bug 614861] Re: Unprovoked shutdowns of Firefox

2010-08-07 Thread shanen (Shannon Jacobs)

** Attachment added: Dependencies.txt
   http://launchpadlibrarian.net/53252772/Dependencies.txt

** Attachment added: XsessionErrors.txt
   http://launchpadlibrarian.net/53252773/XsessionErrors.txt

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[Bug 612131] Re: Unprovoked shutdowns of Firefox

2010-08-01 Thread shanen (Shannon Jacobs)
No, I cannot do that because your (Micah Gersten's) instructions (in the
previous message and in the linked webpage) are incomplete or incorrect.
I have just wasted another half hour or so trying to figure out various
combinations of the most likely corrections.

I made that much effort in an attempt to be polite, not because I have
any residual enthusiasm for helping Ubuntu. I suppose you are sincere
and you believed that the instructions were sufficient. However, the net
result is to reduce my appreciation for Ubuntu even lower.

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[Bug 612131] Re: Unprovoked shutdowns of Firefox

2010-08-01 Thread shanen (Shannon Jacobs)
By the way, even if I had succeeded, I still do not have any reliable
mechanism with which to trigger the bug. It happens when it feels like
happening. The last time just happened to be when I was looking at the
email that told me you had posted your comment to Launchpad. Sometimes
it happens several times in an hour, and other times it doesn't happen
for several hours.

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[Bug 316586] Re: firefox-3.0 shutdown automatically when i open web page

2010-07-31 Thread shanen (Shannon Jacobs)
Whoops. This is obviously not the bug I'm looking for, though it sounded
very similar...

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[Bug 612131] [NEW] Unprovoked shutdowns of Firefox

2010-07-31 Thread shanen (Shannon Jacobs)
Public bug reported:

Binary package hint: firefox-3.0

This is in Firefox 3.6.8, but may have begun with 3.6.7 under Ubuntu
9.04. (Later versions of Ubuntu have been tested on the machine, but
this seems to be the most stable. The main stability problem is probably
related to some kind of display bug (causing a white screen of death)
discovered several years ago and still probably unresolved, though very
rare under 9.04.)

Current problem is random and sometimes frequent unclean shutdowns of
Firefox. No evident provocation. Sometimes nothing seems to be
happening, sometimes I'm moving the mouse, or sometimes I've just
clicked something, but no clear pattern at all.

I have attempted to upload the apport diagnostic information several
times. Several times it clearly seemed to fail, though other times it
seemed to succeed. Looking at that information, I was not able to see
anything suggestive or helpful. I also studied the various logs without
recognizing anything that seemed suspicious or possibly related to the
Firefox problems. No new plugins have been added for a long time, though
NoScript was recently updated (but without any sign of problems on
several other machines that I use). This is the only machine I am
running under Ubuntu 9.04, and I currently believe it is probably
specific to this version and probably related to poor regression
testing, which seems to be a growing problem in Ubuntu.

Having said all of that (and without a crash so far knock on wood), I
don't much care anymore. I had very high hopes for Ubuntu to become a
viable alternative to such ugly options as Windows. I really hoped that
Ubuntu could help Linux become more than a tiny niche OS for geeks and
nerds. My hopes were not dashed. More like chewed to pieces by catty
bugs.

** Affects: firefox-3.0 (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 228806] Re: [MASTER] various unrelated crashes for firefox-3.0 and xulrunner-1.9

2010-07-30 Thread shanen (Shannon Jacobs)
Thanks to whoever provided the useful reminder about the tab setting in
response to the previous spleen venting.

I don' t know if this is really the same bug I'm seeing--and I don't
care anymore. After several years of using Ubuntu, I am now convinced
that it is going down the toilet and cannot be relied upon. This comment
(which was just interrupted by ANOTHER unprovoked Firefox shutdown--at
least the 3rd this hour), is just spleen venting. I'm just waiting for a
better alternative or to be forced all the way back to Microsoft. I am
NOT waiting for Ubuntu to get better. The trend line on Ubuntu is
absolutely clear: Right down the toilet.

I guess that's enough and I may as well post this before Firefox crashes
again.

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[Bug 228806] Re: [MASTER] various unrelated crashes for firefox-3.0 and xulrunner-1.9

2010-07-30 Thread shanen (Shannon Jacobs)
Oh yeah. One more point of annoyance. A bug-reporting system that
strongly depends on a buggy piece of software is not worth much.
However, I've already suggested the obvious REAL improvement directed at
the root of increasing the regression testing.

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[Bug 228806] Re: [MASTER] various unrelated crashes for firefox-3.0 and xulrunner-1.9

2010-07-30 Thread shanen (Shannon Jacobs)
I don't mind discussing thing, but it seems pretty pointless. Actually,
on the two machines that I normally run under Ubuntu, I also am forced
to use older versions of Ubuntu because the newer versions are NOT
reliable enough. I am running the newest version experimentally on three
machines--but I can't rely on it. This is NOT progress.

For what little it is worth, I think the fundamental problem with Ubuntu
is that the economic model they are using is broken. It worked to a
certain point, but at this point the regression testing is clearly
inadequate. As a constructive suggestion, here is a link to a funding
model that might provide a better balance between new features and
keeping things working:

http://eco-epistemology.blogspot.com/2009/11/economics-of-small-donors-
reverse.html

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[Bug 228806] Re: [MASTER] various unrelated crashes for firefox-3.0 and xulrunner-1.9

2010-07-30 Thread shanen (Shannon Jacobs)
I have (at least twice) already used the supposedly automatic system to
collect and submit the information that is supposed to diagnose these
new Firefox problems. In the past, before I lost hope for Ubuntu, I also
volunteered to undertake additional diagnostic measures or to run
additional tests (within reason). I have seen possibly related problems
in Firefox running on some of my other machines--even including one of
the Windows boxen--but this particular machine is the only combination
that is so utterly problematic.

At this point I'm actually getting close to retirement. Maybe I'll even
do some volunteer programming when I have the time, but at several
periods in my career I was a professional programmer at various levels,
so I know how difficult it is to write good code. Mostly at database
levels, but sometimes as low as assembly. Unfortunately, I was only a
second-string programmer--but that means I appreciate the value of
first-string programmers and I know that they are worth paying for. My
company even provides some programmers to support open source projects--
but the truth is that we are going to tend to focus our precious first-
string programmers on our most important projects...

A browser that closes randomly is not very useful for serious work.

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[Bug 228806] Re: [MASTER] various unrelated crashes for firefox-3.0 and xulrunner-1.9

2010-07-30 Thread shanen (Shannon Jacobs)
I was getting too afraid to continue pending the next crash, but so far
it's been stable... knock on wood

I really want viable alternatives to Windows. I believe that freedom is
a good thing and that freedom depends on meaningful choice. Linux could
be such a choice, but so far it has remained a minor niche product.
Ubuntu once appeared to have the potential to be another viable
alternative to Windows--but I obviously no longer feel that way.

I am mostly disappointed, but also frustrated and somewhat angry when
one of the crashes manages to destroy something I'm attempting to do on
this machine.

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[Bug 228806] Re: [MASTER] various unrelated crashes for firefox-3.0 and xulrunner-1.9

2010-07-30 Thread shanen (Shannon Jacobs)
With regards to the earlier comment about Windows, I believe there was
only one time in my life when I freely purchased a copy of Windows,
though there were a couple of times when I chose to buy other Microsoft
products. Long time ago.

I'm still forced to use Microsoft products--because their ugly economic
model works. You're supposed to recommend Apple as the alternative--but
they are becoming more evil and more anti-freedom than Microsoft these
days.

Maybe Chrome will be the option? Google has shown some cleverness in
devising new economic models--though they have also shown increasing
evidence of evil...

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[Bug 609593] [NEW] Lots of problems with new Firefox

2010-07-24 Thread shanen (Shannon Jacobs)
Public bug reported:

Binary package hint: firefox-3.0

Actually several of those existing bug reports are probably the same,
but at this point I don't care enough about Firefox to worry about it.
I'm only writing this because the new bugs are just SO fucked up and
they AGAIN clearly show the need for some competent regression testing
over there. My real attitude is that I'm just waiting for a better
alternative--but maybe I'll be forced back to Microsoft's garbage.

#1 problem: Now Firefox crashes and closes all of its windows at random
intervals. The restore when restarted usually works pretty well.

#2 problem: Tabs visible even when there is only one tab. Annoying waste
of screen space--but it used to be an actual advantage for the
Ubuntu/Linux version of Firefox over Windows.

#3 problem: Probably the broken webpages, but there are so many problems
now that I can't really say.

Suggested REAL solution. A better economic model that insures adequate
regression testing. Whatever you have now, it is NOT working well. I
don't really care what you do anymore, but here is one suggestion:

http://eco-epistemology.blogspot.com/2009/11/economics-of-small-donors-
reverse.html

At this point Ubuntu is so bad that I am only using it on inertia (and
on the two main machines I'm basically forced to use the old less flaky
versions, though I am running the newest version on three other machines
for experimental purposes--that continually fail). I hope some viable
alternative will appear, but I have no more enthusiasm for Ubuntu. I
knew quite a number of Ubuntu enthusiasts, but as far as I know, the
best case is that some of them are still trying to defend it.

ProblemType: Bug
Architecture: i386
DistroRelease: Ubuntu 9.04
Package: firefox 3.6.7+build2+nobinonly-0ubuntu0.9.04.1
ProcEnviron:
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.28-19-generic i686

** Affects: firefox-3.0 (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug i386

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[Bug 609593] Re: Lots of problems with new Firefox

2010-07-24 Thread shanen (Shannon Jacobs)

** Attachment added: Dependencies.txt
   http://launchpadlibrarian.net/52446667/Dependencies.txt

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[Bug 609593] Re: Lots of problems with new Firefox

2010-07-24 Thread shanen (Shannon Jacobs)
Upon reflection, I think that #3 should be the utter mangling of the
form and search history data. It USED to be a useful feature in
Firefox.

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[Bug 609593] Re: Lots of problems with new Firefox

2010-07-24 Thread shanen (Shannon Jacobs)
Oh yes. Apologies for the profanity. I tried to keep it calm, but one
word slipped through. Not really a defense of my transgression, but if I
wasn't so annoyed, I wouldn't have wasted the time in the first place.
Overall, I'm just venting my frustration at the failure of Ubuntu, which
long ago did seem to be a very good thing. Perhaps it should be compared
with the widespread disillusionment with President Obama?

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[Bug 198162] Re: GNOME Bug Report Tool missing arguments

2010-06-19 Thread shanen (Shannon Jacobs)
I couldn't remember this discussion after a couple of years, but I was
amused by the comment and depressed to see that after two (more) years
things have NOT turned around. I still want alternatives to Microsoft's
awful software, but the major change of the last few years is that
Microsoft has apparently lost their drive to be the evil empire and
Apple has taken over as the leading contender (though Google is showing
increasing signs of evil ambitions and capabilities).

Comment 1: I have basically given up on Ubuntu, though I am still using
OLD versions on two machines. I have experimented with later versions on
several machines, and Ubuntu has become less and less ready for prime
time. I managed to avoid ever buying a Vista machine, Apple has dropped
out of my consideration, but I increasingly doubt any acceptable
alternatives will appear before I am obliged to buy a Windows 7 box...
Right now Google's Chrome looks to be the best alternative, but I feel
like I've wasted a LOT of time with Ubuntu, and that casts a shadow on
all of the Linux alternatives. (My company uses RHEL, which I've never
managed to like. If it was actually offered as an option on a machine,
I'd probably take it over Windows--but so far it has not been
competitive in the real-world market.)

Comment 2: I think the REAL problem is Ubuntu's financial model doesn't
provide sufficient push for regression testing against the pushes for
the development of new features. The most serious problems I've
encountered over the years are almost always breakage in old features.
The problems with new features are annoying, but rarely show stoppers.
Ergo, I suggest Ubuntu might be salvaged with an alternative funding
model that supported MUCH more testing, especially boring old regression
testing. Perhaps something like this:

http://eco-epistemology.blogspot.com/2009/11/economics-of-small-donors-
reverse.html

In applying the model to Ubuntu's situation, I think that the project
models should have substantial allocations for testing in their budgets
--but the virtual shareholders would also become the highest-priority
candidates to become testers. In other words, if you bought a share in a
particular project, you could also volunteer as a tester at that time,
and record your configuration. At that point it would be a bit of a
lottery, but essentially the Ubuntu people would be picking testers to
maximize coverage, and the winners would be paid for their testing work.
The value paid for testing would probably be more than the cost of
shares, so the winners would be happy and it would be yet another
motivation to support a development project. I think the main advantage
is that the projects would be buying testing from normal users--but
perhaps that's because I think that the earliest users of most programs
tend to be on the strange side or stranger. (The main risk might
actually be a kind of gambling by people who think they have especially
useful configurations for testing...)

I still want more options, and I wouldn't mind a bit if the Ubuntu
people could turn things around--but I'm not worrying about it at this
point, and I even resent the loss of capabilities and increasing
bugginess of newer versions...

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[Bug 492995] Re: Howmany option from grub no longer available in grub2

2010-06-03 Thread shanen (Shannon Jacobs)
Congratulations on figuring out the new hoops to jump through to report
a bug. I couldn't figure it out, but at this point I don't care enough
about Ubuntu to worry about it. I'm just stalling and waiting for a
better alternative, perhaps Chrome? (My employer favors RHEL, but I can
barely stand it... I tried a bunch of other distros, and for a while
Ubuntu WAS the very best, but in a very strong sense of WAS.)

Anyway, here is the bug I would have reported if I could have figured
out how to do so. It comes closest to matching this bug report of the
ones I could find:

Fresh install of Lucid Lynx in it's very own partition. I made the
change in /etc/default/grub to save default so it is supposed to report
to the last booted partition. Works fine on one machine (a Sharp
notebook) and absolutely refuses to work on another machine (an
IBM/Lenovo R53). Looking in /boot/grub/grub.cfg seems to show the proper
code has been added to save the default, but something is not working--
AND I DON'T REALLY CARE ANYMORE.

I have already wasted a lot of time with this supposedly improved
version of Ubuntu. Based on prior experiences with Ubuntu, my two most
heavily used machines are both running OLD versions of Ubuntu and I have
NO plans to upgrade them for worse functionality.

Hint (on the theory that there is some Ubuntu so-called staff person who
cares): Making the reporting of bugs more difficult does NOT make Ubuntu
better. It does not reduce the number of bugs or improve the quality of
the software. It simply makes Ubuntu more like Microsoft Windows.

P.S. I hate Microsoft and now I'm beginning to hate Ubuntu. That is NOT
progress. Apple is no better, and Google will probably go completely
evil before Chrome is released... I don't believe the world is really
going to hell in a hand-basket, but things only improve on the long-term
average, and I seem to be living in the short term.

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2010-05-02 Thread shanen (Shannon Jacobs)
I don't object to your closing it, but I feel obliged to let you know
you that I think this bug is still present in Koala. However, the
release before Koala seems to be good enough, and that's where I've been
staying with the machine for most of the time. I'm going to go ahead and
install the new Lynx in the experimental partition and run it for a
while, but I'm not optimistic about it. I haven't run Koala very much on
this sick Sharp, and I've seen the crash a couple of times...

So far I've only upgraded to Lynx on one machine, where it seems to be
working pretty much okay, and done fresh installs on two other machines,
where it is having moderate problems already. I hope it isn't as bad as
Koala, which gave me big troubles with the sound cards on several
machines for several months...

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2010-04-05 Thread shanen (Shannon Jacobs)
Should I do this from the J or K version? Or maybe wait for L? I have
both J and K installed here, but Koala had so many problems with the
sound card that I still regard it as experimental and I normally run
from J.

The problem has become quite infrequent under J, however, so I wasn't
too worried about it. However, it has not gone away, and I saw it at
least once last month--quite possibly while I was running under Koala.
Still, with the crashes so infrequent, it seems really hard to test or
know if it is has been eliminated or just waiting. I don't suppose you
have any way to trigger the crash before and after changing the pci
setting?

I really do wish Ubuntu success, but I am just about on the edge of
giving up on it... The sound hassles were quite annoying, and most
recently I spent a number of hours trying to read a Star Trek DVD that a
friend loaned me... (In Windows, I could easily watch the classic Amok
Time.)

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2010-02-06 Thread shanen (Shannon Jacobs)
I finally got this bug into a can yesterday. I thought it had gone away,
but it started showing up again, though very rarely. Then yesterday, I
found a way to reproduce it. At least it worked twice in a row. If
someone will tell me what to do, maybe it will be possible to diagnose
it now.

The situation that triggers the bug is on a completely fresh
installation of the latest Ubuntu 9.10, with the updates to yesterday.
As soon as the machine is booted, start Firefox, and then open a
terminal window. The command sudo update-grub will ask for the
password and then immediately go to the white screen of death. I'm not
sure what to do from this position, or how to set up the machine to
capture the required information, but this is the first time I've
apparently found a way to reproduce the crash.

I want to help, and I'm willing to try to fix this OLD bug--but I admit
that at this point I'm increasingly doubtful that Ubuntu is worth the
effort. I am pretty strongly motivated by my love of freedom, and my
desire to be free of Microsoft and Apple--but Ubuntu seems to be going
in the wrong direction in terms of offering a viable option that will
bring us more freedom. I absolutely cannot recommend recent versions of
Ubuntu to anyone. This 9.10 release is totally crippled in the sound on
many machines that I've tested, which already tells me that they testing
was totally inadequate. This old bug of the WSOD is still around after a
couple of years, so it is obvious that the real cause has never been
found and fixed. I desperately want Ubuntu to succeed, but it is
increasingly obvious that this economic model is NOT working to provide
sufficient testing.

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[Bug 197537] Re: [MASTER] Can't read PDF file with CJK (Chinese/Japanese/Korean) text

2010-01-30 Thread shanen (Shannon Jacobs)
I wanted to check the status of this ancient bug, but on this particular
machine I only have a VMware Player with Ubuntu as a guest OS. It runs,
but I am unable to get the Japanese support to work properly for
Japanese input now that I have upgraded it to the newest version of
Ubuntu. I can confirm that some of the Japanese display is definitely
broken now, but I can't check the status for the PDF files specifically.
It will not allow me to switch to Japanese input mode, which is
necessary to find the PDF files for testing.

Perhaps some parts of the problem would be fixed by installing the XPDF
package on this machine, but my main conclusion is that I should not
have to do such things, and I am agreed with the comments that Ubuntu
seems to be going backwards. However, for me, the new problems with the
sound are much more significant, and completely a show stopper in terms
of recommending Ubuntu to anyone at this time. I'll go check the status
of that bug report, but I know that the sound problems are unresolved on
several machines that I have tested.

I want to close on a constructive note, but the only thing I can think
of is to suggest that Ubuntu needs to consider a better financial model.
I suggest something like what I describe in the blog entry at the URL
below this paragraph. The goal is to align Ubuntu's new features with
what the users want and need. In this case, they should be getting
funding for fixing this specific bug, but in the more general case, they
need to include feature-related funding for proper regression testing to
avoid such massive failures as completely breaking the sound system... I
have been using Ubuntu for several years now, and I mostly like it, but
it is getting more broken with each new release. This is bad.

http://eco-epistemology.blogspot.com/2009/11/economics-of-small-donors-
reverse.html

Ubuntu people: Are you listening? Ubuntu is NOW on the road to failure.
Can you turn things around?

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[Bug 428619] Re: pulseaudio crackle/distortion with cs46xx on latest update

2010-01-30 Thread shanen (Shannon Jacobs)
This bug is listed as a duplicate of a different bug report that more
accurately described the symptoms that I am seeing. In my machines. What
I see is total sound failure (apart from a few intermittent clicks at
boot time) on machines that worked fine with 9.04. That includes three
machines from two different makers, Lenovo and Sharp. Actually, it might
be three makers, since one of the machines is old enough that it is
probably an IBM. I've tried upgrades, clean installs, running live from
the CD, and also from VMware Player. Most of the machines are fairly
new.

Excuse me, but this is a massive failure. Ubuntu needs to do much better
regression testing. I like Ubuntu, but it is no longer an OS that I can
recommend to anyone. Off topic, but I think the main problem with Ubuntu
is now the broken economic model that is driving the adoption of
features without adequate testing, while at the same time leaving old
bugs open, sometimes for years... (I've already suggested an alternative
funding mechanism, but never detected any interest at the Ubuntu end...)
Unless these massive show-stopping problems are fixed, Ubuntu is going
to fail.

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[Bug 428619] Re: pulseaudio crackle/distortion with cs46xx on latest update

2010-01-30 Thread shanen (Shannon Jacobs)
Whoops, I meant to say at least 3 machines, but I think I may have
tested it on as many as five machines that failed, and found only one
machine where the sound worked properly (from the live CD, as I recall).

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2009-12-19 Thread shanen (Shannon Jacobs)
I'm afraid to say anything, since I haven't seen the bug in a long time.
Let me knock on some wood before continuing...

However, from looking at this thread now, I'm pretty sure you were
talking to someone else, probably Bryce Harrington. Do you want me to
try to run the same information? I don't know if it would help, because
in my case it would now appear to be trying to prove a negative.

knocks on wood again... It really was a pretty annoying bug when it
was happening.

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[Bug 478134] Re: Totem silent in VMware Player after Koala upgrade

2009-11-29 Thread shanen (Shannon Jacobs)
Sorry I'm slow getting back to you on this. I sort of hoped it was just
the usual glitches (even though they're supposed to be ready to release
the software when they release it)... However, it appears the sound-
related problems are much more serious than I understood at the time,
and much more widespread.

With regards to your specific question, I can respond that all of the
sound-related applications are apparently unable to work with the sound
card. Probably as a result of one of the recent upgrades, it has started
emitting a few clicks from time to time, but there is no sound on a
machine that worked fine until the Koala upgrade. I wasn't using any of
the other sound applications on that machine, so it took me a while to
figure out what to test and how.

Since then I've tried the live Koala CD and a Koala upgrade on a
different machine. In both cases the sound is not working. These were
NOT using VMware, but actual hardware. The first machine with the VMware
Player is a Lenovo X61, and the other machine is a Sharp laptop. The
Sharp has always had a number of minor peculiarities, but has basically
worked well enough under earlier releases of Ubuntu, and there has never
been any problem with the sound card (on either machine, as far as I can
recall).

At this point my feelings towards Ubuntu are declining pretty steeply. I
don't have a lot of spare time that I want to spend trying to debug
problems with the OS... I regard Microsoft or Apple as clutching evils,
but I don't feel like Ubuntu is offering much of an option these days. I
guess I'll continue struggling with Ubuntu for a while, but I sure can't
recommend it based on my experiences with the last few releases... I
think I had some trouble with my first one, too, but that was a long
time ago and I figured it was just the normal learning curve, but these
kinds of crippling problems are just not going to work...

*sigh* I want to close on a constructive note, so I'll include a link to
the following alternative mechanism for funding the production of better
open source software, but I'm feeling pretty discouraged about all of
this stuff right now. I really hate using Microsoft garbage.

http://metablog-shanen.blogspot.com/2009/11/economics-of-small-donors-
reverse.html

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[Bug 405405] Re: [Koala] problem with sound in totem, rhytmbox, but no in firefoxes flash videos

2009-11-29 Thread shanen (Shannon Jacobs)
I'm seeing related problems in two machines, but I can say that Firefox
is not involved in my case... The machines worked well until Koala
upgrades apparently destroyed the sound capabilities...

(Mostly commenting here so that (I think) I'll be subscribed for updated
information on this bug in case it become relevant to my case and
because this is the top-rated bug report on Launchpad (according to
Google).)

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[Bug 411574] Re: [karmic] No sound on Intel 82801H HD Audio

2009-11-29 Thread shanen (Shannon Jacobs)
Different Shannon here... I think I'm confirming this bug for two
machines and hoping to see updates. However, so far I'm mostly just
overwhelmed by noise and a feeling of hopelessness. This seems to be a
pretty basic level of functionality.

About the only things I can see to add to the discussion (that I didn't
see in earlier posts) are that one of the machines is running Ubuntu in
a VMware Player as upgraded several times, and the other machine has a
32-bit AMD CPU, also upgraded several times before Koala killed the
sound.

As far as the solutions go, there are LOTS of things I could try now,
but I mostly feel like my tinkering would be likely to make the
situation worse.

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[Bug 480596] Re: Incompatible extension 'Google Gears' in Firefox 3.5

2009-11-29 Thread shanen (Shannon Jacobs)
I'm pretty sure I've been seeing the same problem for several weeks now,
but only on one machine. It's a Sharp running the Jackalope version of
Ubuntu, and is reported almost every boot, and sometimes twice, when it
apparently tries to upgrade the extension version. The error message
says to report it to the creator of the extension, which is Google, but
I haven't figured out how to do so, and the Google search sent me over
here... Seems a bit of a circle jerk, eh?

Not sure if it's related, but I do have Japanese capability installed in
the system, including the ANTHY input system for Japanese and the
Japanese language extensions for Firefox. I should check Firefox's
language preferences on that particular machine, but I usually specify
American English, generic English, and then Japanese in the third slot.

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[Bug 478134] [NEW] Totem silent in VMware Player after Koala upgrade

2009-11-07 Thread shanen (Shannon Jacobs)
Public bug reported:

Binary package hint: totem

My main audio use of Ubuntu was for streaming MP3 audio, and it's been
working fine (for perhaps a year or two on this machine) until the Koala
upgrade. It seems to be attempting to do something, but there's no sound
and I can't find any way to get sound out of it (so far). I can say that
removing pulseaudio did not work in my case. (Sorry, not sure where that
workaround was recommended, but I'm pretty sure I've completely undone
it, including the reinstall of ubuntu-desktop.)

ProblemType: Bug
Architecture: i386
Date: Sun Nov  8 16:15:15 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/totem
LiveMediaBuild: Ubuntu 8.04 Hardy Heron - Release i386 (20080423)
Package: totem 2.28.1-0ubuntu4
ProcEnviron:
 LANGUAGE=en_US.UTF-8
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: totem
Uname: Linux 2.6.31-14-generic i686
XsessionErrors:
 (gnome-settings-daemon:1518): GLib-CRITICAL **: g_propagate_error: assertion 
`src != NULL' failed
 (gnome-settings-daemon:1518): GLib-CRITICAL **: g_propagate_error: assertion 
`src != NULL' failed
 (nautilus:1573): Eel-CRITICAL **: eel_preferences_get_boolean: assertion 
`preferences_is_initialized ()' failed
 (polkit-gnome-authentication-agent-1:1592): GLib-CRITICAL **: 
g_once_init_leave: assertion `initialization_value != 0' failed
 (gnome-panel:1572): Gdk-WARNING **: 
/build/buildd/gtk+2.0-2.18.3/gdk/x11/gdkdrawable-x11.c:952 drawable is not a 
pixmap or window

** Affects: totem (Ubuntu)
 Importance: Undecided
 Status: New


** Tags: apport-bug i386

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[Bug 478134] Re: Totem silent in VMware Player after Koala upgrade

2009-11-07 Thread shanen (Shannon Jacobs)

** Attachment added: Dependencies.txt
   http://launchpadlibrarian.net/35352536/Dependencies.txt

** Attachment added: ProcMaps.txt
   http://launchpadlibrarian.net/35352537/ProcMaps.txt

** Attachment added: ProcStatus.txt
   http://launchpadlibrarian.net/35352538/ProcStatus.txt

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[Bug 222931] Re: Gparted can't resize NTFS

2009-07-23 Thread shanen (Shannon Jacobs)
I'm the original reporter, but I'm unsure how to check it. I can say
that it does sound plausible as the explanation for what I saw. If so,
then what I did with the Windows internal (chkdsk?) disk checking
utility (whatever it is in the tools from the disk properties?) was
actually resetting or repairing the bad clusters file.

A little hard for me to remember after all this time, but I think I
helped someone else with a similar problem some months ago, and I think
the workaround of the #1 reply did succeed in that case, too.
Unfortunately, I don't even remember who asked me about it or where.

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[Bug 392691] Re: Security Certificate only valid for IE

2009-07-14 Thread shanen (Shannon Jacobs)
I've had trouble with that new bug reporting feature you mentioned, so I
have mostly been bypassing it. I should try to go back to it to see if
the bugs have been worked out of the bug reporting...

As regards this bug, I just installed Firefox 3.5, and I can confirm
that the same problem exists there, too. I don't know how to link the
two reports, but there is a separate discussion of this same problem
involving the GlobalSign certificate. I'm not an expert, so I can't
really say, but if I understand the situation roughly correctly, IE is
doing some sloppy and basically unsafe form of error recovery. The
actual error is in the configuration of the NTTPC server and involves
some intermediate certificates, but the NTTPC people are either
incompetent or anti-Firefox, or both. (I have trouble buying the pure
incompetence explanation, since they are part of the conglomerate of the
largest phone company in Japan, and ostensibly are major players in the
Japanese Internet. Other subsidiaries focus on backbone services and
portable phones, for examples.) However, because Microsoft gets to ram
their standards down everyone's throats, it seems that Firefox should
handle the situation differently.

When I think about it that way, it seems the proper solution would be
for Firefox to check for the IE-only situation and explain why
Microsoft's so-called solution is bad. Users would still have the manual
override, with or without the permanent option, but the blame for the
situation would be properly distributed between Microsoft and the anti-
Firefox websites. (Alternatively, Firefox could adopt Microsoft's flawed
implementation, but I don't like bad standards just because Microsoft
said so.)

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2009-07-11 Thread shanen (Shannon Jacobs)
Just had another one, but that's only the second time since switching to
Jackelope, so I feel like it's mostly cured. However, I'll say this was
an especially nasty one to fix. The automatic recovery did not work and
after several failed iterations, I remembered to try a manual fsck,
which seems to have taken care of it (for now).

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[Bug 343798] Re: Consider adding GlobalSign CA certificate

2009-07-05 Thread shanen (Shannon Jacobs)
Well, now I can't find the other bug report that I prepared, but the
problem is more complicated than it appears, and it only affects
Firefox. Since I can't find that bug, I'll go ahead and summarize the
critical details here, and attach the NTTPC certificate that is supposed
to use GlobalSign.

It fails on Firefox in both Windows and Ubuntu, but on the same Windows
machine IE works and establishes the HTTPS connection without any
problem. Therefore the real problem seems to be something wrong with
Firefox, not with the GlobalSign certificate.

** Attachment added: broken-in-Firefox security certificate
   http://launchpadlibrarian.net/28704967/www.nttpc.ne.jp.pem

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[Bug 343798] Re: Consider adding GlobalSign CA certificate

2009-07-05 Thread shanen (Shannon Jacobs)
I'm still confused why it works for IE but not Firefox, but this doesn't
seem to be the right venue for that discussion in detail. I did try to
find out what was going on, but obviously didn't get the right
reference. Can you post a URL for an explanation focusing on the
specific problem you referenced?

With regards to getting it fixed by NTTPC, I really have to wish you
luck. My experiences with them have convinced me that they are awesomely
incompetent. For example, they're servers have been set with the wrong
time zones for years, though I apparently managed to get it to the
attention of the right guy so that they fixed it this week.

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[Bug 343798] Re: Consider adding GlobalSign CA certificate

2009-07-03 Thread shanen (Shannon Jacobs)
Well, whatever is going on is rather more complicated, but I'm going to
report those details over in a newer bug report. However, what I can say
is that there is definitely something wrong with the way Firefox is
handling this Certificate Authority, even though the appropriate root
authority is installed in Ubuntu (and Windows).

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[Bug 392691] Re: Security Certificate only valid for IE

2009-07-03 Thread shanen (Shannon Jacobs)
More data: There appear to be two GlobalSign root certificates--and they
are already installed. Here is a case-by-case report of what I know:

In Ubuntu (with Firefox, of course), the NTTPC certificate fails,
reporting that GlobalSign is not known. Looking in the list of installed
certificates, it shows two root certificates for GlobalSign. When I
copied the corresponding certificate from a Windows machine and tried to
import it, I was told that the certificate is already installed.

In Windows using IE, the NTTPC certificate works, and the HTTPS
connection is established.

In Windows using Firefox, the NTTPC certificate fails, with the
identical error report as in Ubuntu. That was on the same Windows
machine where IE worked.

Seems like there is something wrong with the way Firefox handles this
certificate, but I can't imagine what it is. What additional data should
I search for?

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[Bug 392691] Re: Security Certificate only valid for IE

2009-07-02 Thread shanen (Shannon Jacobs)
Figured out how to read it, though not how to cut and paste it into this
system (though I'd think some expert there should be able to figure it
out from the file I attached?). So here is the scoop on the anti-Firefox
security certificate:

Common Name: GlobalSign Domain Validation CA
Organization: GlobalSign-nv-sa
Organizational Unit: Domain Validation CA

I don't know if it's a legit company, but NTT is supposed to be legit,
and they're using this operation as the source of their so-called
security. Also, Microsoft Explorer apparently accepts it.

Hmm... Could I validate it by somehow importing the root certificate
from IE into my Firefox?

** Also affects: firefox
   Importance: Undecided
   Status: New

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[Bug 343798] Re: Consider adding GlobalSign CA certificate

2009-07-02 Thread shanen (Shannon Jacobs)
I ran into this same certificate authority being used by NTTPC, a
subsidiary of NTT, the main phone company of Japan. IE accepts it, but I
don't think it's pure anti-Firefox behavior, just typical mindless
incompetence from the NTT zombies.

The status of this bug seems to claim the bug has been fixed, but not as
of today for Firefox 3.0.11. It seems that the problem is at the level
of Firefox, since I've seen the certificate be accepted by IE on one
machine where it is rejected by Firefox?

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[Bug 392691] [NEW] Security Certificate only valid for IE

2009-06-26 Thread shanen (Shannon Jacobs)
Public bug reported:

Not sure exactly where to report this, but the problem is really a kind
of anti-Firefox problem. The security certificate is supported by IE,
but returns the error message below from Firefox. I've tested it both in
Ubuntu and under Windows (in the same machine where IE accepts it). I'd
laugh it off as typical Japanese incompetence or nationalism or even
xenophobia, but NTT (parent company of NTTPC) is actually one of the
largest companies in Japan and a key player in the Japanese parts of the
Internet. Or maybe they just want to support Microsoft and interfere
with Firefox users? Can't Firefox add the appropriate certificate
authority? (Yeah, I assume it's some minor fly-by-night security
authority, but at least large enough for NTT to do business with.) I've
attached the exported security certificate, too, though I'm not sure how
to read it by itself.

Secure Connection Failed

www.nttpc.ne.jp uses an invalid security certificate.

The certificate is not trusted because the issuer certificate is
unknown.

(Error code: sec_error_unknown_issuer)

* This could be a problem with the server's configuration, or it could be 
someone trying to impersonate the server.

* If you have connected to this server successfully in the past, the
error may be temporary, and you can try again later.

** Affects: ubuntu
 Importance: Undecided
 Status: New

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[Bug 392691] Re: Security Certificate only valid for IE

2009-06-26 Thread shanen (Shannon Jacobs)

** Attachment added: www.nttpc.ne.jp
   http://launchpadlibrarian.net/28438182/www.nttpc.ne.jp

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2009-06-05 Thread shanen (Shannon Jacobs)
I should have known better to say anything...

It's back! Unprovoked and unexplained white screen of death.

Oh well. Overall I still think Jaunty Jackalope is generally better than
the last few releases of Ubuntu for this troublesome machine. Time to
try a complete install from scratch?

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2009-06-04 Thread shanen (Shannon Jacobs)
Knocking on wood, but it seems that Jackalope has fixed this bug. I
haven't seen any of these crashes since I upgraded to Jackalope.

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[Bug 340857] [NEW] NetworkManager needs dnsmasq-base to share a connection

2009-03-10 Thread shanen (Shannon Jacobs)
Public bug reported:

No warning messages or anything, but NetworkManager is unable to share a
connection unless dnsmasq-base is installed. When you select the option
to share the connection Shared to other computers, it should obviously
warn you if dnsmasq-base is not installed.

I saw some evidence of a reported bug with the full dnsmasq package not
working properly with NetworkManager, but that might be related to a
more severe but sporadic bug that somehow prevents the connection from
being properly shared, even though the DHCP part is working and the IP
addresses are being assigned to the other computers. Only workaround
I've found for that one is a full reboot, but it's infrequent enough to
live with.

Less serious, but I think NetworkManager should also retain this shared-
connection setting through reboots, perhaps with a warning about the
nonstandard status of the network configuration. Also, it should
remember that I've disabled the wireless connections...

** Affects: network-manager-applet (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 340853] [NEW] NetworkManager can't connect D02HW to eMobile (Japan)

2009-03-10 Thread shanen (Shannon Jacobs)
Public bug reported:

This D02HW is a Chinese-made USB device, but will not connect through
NetworkManager. I've been told that eMobile has configured their network
in such a way that this problem affects many of the other devices they
supply for use with their wireless network. (The eMobile support people
are not very competent or even interested in providing support, so based
on prior experiences, I never asked them about it and recommend against
wasting your time in the attempt. Heck, I'm planning to cancel my
eMobile contract as soon as the penalty clause expires next year.)

The device does work with pon, as documented in various places, but to
make it work with NetworkManager required a few changes in the
10-modem.fdi file. Basically I added this line:

append key=modem.command_sets type=strlistIS-707-A/append

That was right after the ID for the device:
match key=@info.parent:usb.product_id int=0x1003
match key=@info.parent:usb.interface.number int=0

There were two other command_sets lines there, and I commented them out
when it didn't work on the first attempts. However, the Japanese webpage
http://d.hatena.ne.jp/munetoh/20081121 where I got this fix doesn't seem
to say anything about needing to comment out those command_sets (but I
don't read Japanese all that well). (Thanks and a tip of the hat to
Munetoh-san.)

** Affects: network-manager-applet (Ubuntu)
 Importance: Undecided
 Status: New

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[Bug 287258] Re: ALSA doesn't work after upgrade to Intrepid Ibex beta

2009-02-16 Thread shanen (Shannon Jacobs)
Seems pointless to note that I'm another victim of this bug, closed or
not. Main reason I'm replying is because this particular description of
the problem seems to match my own particular version of the problem more
closely than the various other bug reports I've looked at. I would say
so far, but I'm giving up again.

Stuff like this has made it impossible for me to recommend Ubuntu to
other people.

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[Bug 245946] Re: Intrepid Ibex - Lost sound after dist-upgrade

2009-02-16 Thread shanen (Shannon Jacobs)
Me, too, on the death of sound. Tried many of the things in this thread,
followed some of the links and tried lots of the things in those places,
too. Already spent way too much time on this, so I'm giving up, but just
feel obliged to note that it seems to be another example of Ubuntu not
being ready for prime time. Even if it's a major upgrade, it should not
cripple your system to this degree.

I like Ubuntu and will continue to use it. It works quite well on about
five machines, pretty well on one, and quite poorly on this one (where
the upgrade has broken other things besides the sound). I may have a
masochistic streak. However, I cannot recommend it to anyone else, and
especially not to friends or beginners. I think it quite sad and
unfortunate that Linux basically completely failed to take advantage of
the Vista debacle.

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[Bug 197537] Re: Can't read PDF file with Japanese text

2009-01-28 Thread shanen (Shannon Jacobs)
With poppler-data installed it shows garbage characters all over the
place. Some of them were graphic characters, and others looked like
numbers from Unicode. Seems like xpdf is still the solution.

Thanks for the suggestion.

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[Bug 197537] Re: Can't read PDF file with Japanese text

2009-01-27 Thread shanen (Shannon Jacobs)
Well, I just checked the latest Japanese file, and it's still broken,
and xpdf still works properly.

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[Bug 197537] Re: Can't read PDF file with Japanese text

2009-01-27 Thread shanen (Shannon Jacobs)
Whoops. I forgot to note that I'm running Ibix 8.10 now, and with all of
the latest updates.

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2009-01-05 Thread shanen (Shannon Jacobs)
Seems to be worse than usual now. Already two crashes this morning.

At this point I'm teetering on giving up Ubuntu. It's not very useful
when the machine can crash at any moment, is it?

I suppose the alternative would be to try a different computer, but that
sort of cancels the argument that Linux is cost competitive, eh?
Actually, I already tried to find some information about computers and
brands that are recommended with Linux, but I haven't been about to find
much clear information. Ditto on information about what to avoid. Maybe
this machine is a bummer because of the AMD CPU? I still suspect it's
mostly Sharp's fondness for non-standard tweaks.

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[Bug 165316] Re: finding a lost swap partition?

2008-12-22 Thread shanen (Shannon Jacobs)
I'll just note that I ran into some of these problems again in
conjunction with some more upgrades. I'm getting much too familiar with
the internal GRUB commands to find partitions and to find and display
files.

I feel like the proper solution would be a graphic repair interface for
GRUB. In almost all cases I was able to boot the machine somewhere--but
they could still put the utility on the live CD.

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[Bug 230922] Re: Firefox grays out and crashes

2008-11-29 Thread shanen (Shannon Jacobs)
I have just confirmed that it continues to exist in Ibex, but I still
have no real idea about the real cause and I'm still unwilling (and
regard myself as basically technically incompetent) to tackle the
complicated backtrace procedures.

Currently what I have done is disable the proprietary driver for the ATI
graphics. However, this seems to be like trying to prove the negation,
and I'm not optimistic. There are often long periods when I see no
crashes--but I've seen two in the last two days. I had actually run Ibex
experimentally on another partition for several days before upgrading my
primary working partition--and then the crashes started again, after
long crash-free period.

I'm getting so fed up that I'm starting to think about dumping this
Sharp notebook even though it isn't that old. It's just too much of a
nuisance under Ubuntu... How much am I willing to pay to avoid Windows?
Especially since it's no skin off of Microsoft's nose. The maker already
paid for my Windows even if I don't use it.

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2008-11-29 Thread shanen (Shannon Jacobs)
Bug has survived the transition to Ibex, apparently. I initially did the
upgrade to a scratch partition and ran it for a few days without seeing
the crash, but as soon as I upgraded my main working partition, it
returned. At least twice in the last few days since I did the upgrade.

I noticed that Ibex had installed a new proprietary driver for the ATI
chipset, so I've disabled that now, and I'm waiting to see if the crash
recurs. Unfortunately the frequency of the crash is so low that I will
never be sure it's gone... At least that's how I feel about it.

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[Bug 246205] Re: Wordcommunitygrid Message Peer certificate cannot be authenticated with known CA certificates.

2008-11-29 Thread shanen (Shannon Jacobs)
Mostly just noting that I ran into this too, and think it should have a
high priority for repair. Many, or perhaps most people will never even
notice that it's hung up.

I also wish someone would modify the misleading directions. Being too
enthusiastic, I used the version that said to detach from the project,
and it appears that the detach step wasn't needed--though it did through
away some finished work.

I'm still not certain it is fully working until it gets through a couple
of complete cycles--and is not broken when the actual patch comes down.
Speaking from the IBM food chain, I think IBM is really sincere about
supporting Linux, but this is the kind of thing that helps nudge against
Ubuntu.

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2008-10-11 Thread shanen (Shannon Jacobs)
The frequency of the crashes is increasing again after a low-crash
period. Lovely pastel death this morning.

Right now I have to regard the machine when running under Ubuntu as
unsuitable for any serious work (unless the working program includes a
Gmail-like remote backup every few minutes). This problem now goes back
at least two major releases, and we're about to enter a third. I sure
hope it goes away--but I can't be optimistic. I have been unable to
diagnose or fix it myself and unable to help anyone else do anything
about it.

I think I understand how open source works, and I even work in the food
chain of one of the companies that is a big contributor to open source,
especially Apache and Eclipse. We even have an in-house Linux distro
that I use some of the time (and don't like much). However, I personally
am *NOT* in a position to do much to help you here. Back in my
programming days I was just a database programmer. I did a bit of
assembly-level hacking, but I was never much good at it. I do think a
serious hacker could probably pin this bug down. I don't have a reliably
trigger, but the frequency is pretty high...

Unfortunately, it seems that there isn't a serious hacker using Ubuntu
on these models of Sharp. As the situation is, I'm actually considering
buying a new machine to get away from the problems with Ubuntu. I've
also been experimenting with other distros, but haven't found any that I
like as much as Ubuntu, so I'm feeling like just throwing money at the
problem... (I already have several personal machines, and many others at
work, but this Sharp with the AMD Sempron CPU is the only egregious
troublemaker.)

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[Bug 185157] Re: There was an error starting the GNOME Settings Daemon

2008-09-29 Thread shanen (Shannon Jacobs)
I haven't been willing to try Intrepid yet, but I'm still seeing it on
one machine. I actually have a highly reproducible version on that
machine. Do you want me to try to get some diagnostics, or can it be
regarded as a moot point as Intrepid arrives?

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2008-09-26 Thread shanen (Shannon Jacobs)
Well, I can now confirm that the .gnomerc approach did not solve the
problem. There was one crash since I added that file. Just to confirm I
did it right, here is the cat result:

[EMAIL PROTECTED]:~$ cat .gnomerc
export WINDOW_MANAGER=metacity

I need to run another memory check from GRUB, but I basically don't
believe it is hardware. Not sure because I think the best check is
running in Windows, and I haven't been running the machine in Windows
very much. What I can say is that I have never seen the crash when I was
running in Windows, and there was about a year when I only used the
machine in Windows. The crashes started only after Ubuntu was installed.

With regards to the recommended stack/back traces from X, this part
seems too complicated for me, though I may tackle it again. However,
what I'd much prefer is that I *NOT* spend lots of time trying to fix
Ubuntu's problems. It's bad enough when I lose work in a crash--and I'm
getting antsy now and feel the pressure to save this before it crashes.

Look. Ubuntu is realizing that a crash has occurred. After the crash it
does the disk scan and an extra reboot before it's ready to go again.
That's the place where it should trigger it's debugging procedures and
install whatever needs to be installed to do fancy traces or backtraces
or whatever. If they can't fully automate it, at least the system should
report the problem to the Ubuntu people and they should be able to get
back to me (assuming there are enough similar crash events to be worth
worrying about).

Anyway, time to save it before it crashes again...

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2008-09-22 Thread shanen (Shannon Jacobs)
Getting really bad these days, with increasingly frequent crashes. Minor
variant is that not all of them are white screens now, but sometimes
pastel colors of various types.

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2008-09-22 Thread shanen (Shannon Jacobs)
There is no .gnomerc file here, and I have upgraded to Hardy. The
problem is rather sporadic, and so far I haven't been able to spot any
sure-fire trigger. Sometimes it doesn't appear for weeks, and other
times it will happen several times within a few hours.

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2008-09-22 Thread shanen (Shannon Jacobs)
Just had another one. At least three or four crashes in the last few
hours...

I'm trying your .gnomerc solution, though I'm not happy about the idea
of winding up in a unique configuration that I don't really know how to
maintain

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[Bug 181184] Re: vertical text spacing problem

2008-09-02 Thread shanen (Shannon Jacobs)
What new information did you ask for? The bug still existed the last
time I checked, but you never asked for anything else. I understand you
want to close the open bug reports, but shouldn't you fix the bugs
first?

Would it help to remind you that Microsoft Office does print tategaki
correctly?

** Changed in: openoffice.org (Ubuntu)
   Status: Invalid = Incomplete

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2008-08-25 Thread shanen (Shannon Jacobs)
Just had another one, and there was a day last week when I had about
three of them in just a few hours. Seems like it's getting worse again.
However, it also seems like no one else is seeing it... Not sure what
that signifies, but I don't feel like this is an especially odd machine.
Perhaps the most unusual feature is that the CPU is an AMD Sempron? The
ATI graphics are pretty standard...

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[Bug 197537] Re: Can't read PDF file with Japanese text

2008-08-20 Thread shanen (Shannon Jacobs)
Not sure which way you're handling this, but the bug is still present in
the default document viewer as of today. However, my workaround was to
install the xpdf viewer, and it handles the Japanese without any
problems.

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[Bug 159594] Re: Crash to white screen of death (possibly Firefox?)

2008-08-14 Thread shanen (Shannon Jacobs)
Hadn't seen it for a while, but just had one a few minutes ago. Still
don't know what diagnostic information to collect, and still can't stop
any particular trigger event.

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[Bug 159649] Re: gcj plugin broken and won't uninstall

2008-08-10 Thread shanen (Shannon Jacobs)
Mostly I'm running Hardy now, and I haven't attempted to use Java on my
last Gutsy machines. However, I concur that the bug is probably
closeable, but still don't know how to do it.

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[Bug 156536] Re: BOINC World Community Grid stuck Waiting for memory

2008-08-09 Thread shanen (Shannon Jacobs)
I still see it sometimes, but more rarely. It's become one of those
things that's fluttering at the edge of traceability. That machine
actually has two versions of Ubuntu on it right now. My feeling is that
the problem is less common with Hardy Heron, but more common with Gutsy.
When it does happen, the condition seems to persist, though sometimes
resetting the project will start it on a work unit that does not hang.
(Other times multiple resets have no effectiveness.)

I basically feel like this is outside of Ubuntu's scope, but is a work
unit allocation problem on the project end. You'd think that the size of
the problems would be matched to the resources of the volunteer's
machine, but if that's supposed to happen, then sometimes it fails.

Since no one else has commented on the bug, I suppose we can assume it's
quite rare, though the machine that shows it is a very vanilla IBM
NetVista. On the old side, but certainly not a rare machine in its day.
This one actually has some extra memory above the original factory
installed.

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[Bug 229425] Re: Can't quit Firefox or shutdown computer

2008-08-09 Thread shanen (Shannon Jacobs)
No one else has reported a similar problem on this bug, and I haven't
seen it in a long time, so I think it can be closed on the belief it was
related to some software that was upgraded later on. However, I don't
see any way for me to close it.

Wait, maybe I found it...

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[Bug 229425] Re: Can't quit Firefox or shutdown computer

2008-08-09 Thread shanen (Shannon Jacobs)
Seems to be the only thing I can mark it with, though it's basically
just a guess that the bug was fixed by something somewhere.

** Changed in: firefox (Ubuntu)
   Status: Invalid = Fix Released

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