[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-07-26 Thread Launchpad Bug Tracker
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]

** Changed in: linux (Ubuntu)
   Status: Incomplete => Expired

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  Blank (but responsive) screen with mouse pointer after update

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-05-27 Thread Christopher M. Penalver
Shaun Crampton, could you please confirm this issue exists with the
latest development release of Ubuntu? ISO images are available from
http://cdimage.ubuntu.com/daily-live/current/ . If the issue remains,
could you please run the following command in the development release
from a Terminal (Applications->Accessories->Terminal), as it will
automatically gather and attach updated debug information to this
report:

apport-collect -p linux 

Also, could you please test the latest upstream kernel available following 
https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional 
upstream developers to examine the issue. Please do not test the kernel in the 
mainline kernels archive directory daily folder, but the one all the way at the 
bottom. Once you've tested the upstream kernel, please comment on which kernel 
version specifically you tested. If this bug is fixed in the mainline kernel, 
please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For 
example:
kernel-fixed-upstream-v3.10-rc3

This can be done by clicking on the yellow circle with a black pencil icon next 
to the word Tags located at the bottom of the bug description. As well, please 
remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

If you are unable to test the mainline kernel, please comment as to why 
specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

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  Blank (but responsive) screen with mouse pointer after update

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-05-27 Thread Christopher M. Penalver
Shaun Crampton, could you please provide the full computer model on the sticker 
of your computer (ex. 
NP900X4C-A01)?

** Tags added: raring

** Tags added: needs-computer-model

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

** Tags added: needs-upstream-testing

** Tags removed: needs-computer-model

** Description changed:

  Since the last kernel update, rebooting my laptop results in a normal
  boot until the login screen should appear, then I see a few lines of
  console output (typical bootup messages) at the top of the screen and
  the mouse pointer appears over the balck screen with console output.
  The mouse behaves as if the login screen was visible (but it isn't) and
  I was able to blind click on my username, log in and then open a
  terminal (via keyboard shortcut) and then execute commands.  (I typed
  sudo reboot and then my password and the console messages updated to say
  "system going down for reboot NOW", then it rebooted.)
  
  Pressing Ctrl-Alt-F1 switches to a tty as normal.
  
  The problem doesn't occur every time, after a few reboots I got lucky
  and it booted normally.  Doing a suspend/resume doesn't seem to cause
  the problem.
  
- My laptop is a Samsung series 9 with Intel graphics (4000 series IIRC).
+ My laptop is a Samsung series 9 NP900X4C-A03US with Intel graphics (4000
+ series IIRC).
  
  ProblemType: Bug
  DistroRelease: Ubuntu 12.10
  Package: linux-image-3.5.0-21-generic 3.5.0-21.32
  ProcVersionSignature: Ubuntu 3.5.0-21.32-generic 3.5.7.1
  Uname: Linux 3.5.0-21-generic x86_64
  ApportVersion: 2.6.1-0ubuntu9
  Architecture: amd64
  AudioDevicesInUse:
-  USERPID ACCESS COMMAND
-  /dev/snd/controlC0:  shaun  1956 F pulseaudio
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC0:  shaun  1956 F pulseaudio
  Date: Sat Dec 29 14:28:57 2012
  HibernationDevice: RESUME=UUID=e9e7a3d6-2d7f-4d2d-8880-ace10b4a942f
  InstallationDate: Installed on 2012-09-26 (94 days ago)
  InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Alpha amd64 (20120905.2)
  MachineType: SAMSUNG ELECTRONICS CO., LTD. 900X3C/900X3D/900X4C/900X4D
  MarkForUpload: True
  ProcEnviron:
-  TERM=xterm
-  PATH=(custom, no user)
-  XDG_RUNTIME_DIR=
-  LANG=en_US.UTF-8
-  SHELL=/bin/bash
+  TERM=xterm
+  PATH=(custom, no user)
+  XDG_RUNTIME_DIR=
+  LANG=en_US.UTF-8
+  SHELL=/bin/bash
  ProcFB: 0 inteldrmfb
  ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.5.0-21-generic 
root=/dev/mapper/ubuntu-root ro quiet splash vt.handoff=7
  RelatedPackageVersions:
-  linux-restricted-modules-3.5.0-21-generic N/A
-  linux-backports-modules-3.5.0-21-generic  N/A
-  linux-firmware1.95
+  linux-restricted-modules-3.5.0-21-generic N/A
+  linux-backports-modules-3.5.0-21-generic  N/A
+  linux-firmware1.95
  SourcePackage: linux
  UpgradeStatus: No upgrade log present (probably fresh install)
  dmi.bios.date: 07/12/2012
  dmi.bios.vendor: Phoenix Technologies Ltd.
  dmi.bios.version: P03AAC
  dmi.board.asset.tag: Base Board Asset Tag
  dmi.board.name: SAMSUNG_NP1234567890
  dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.board.version: FAB1
  dmi.chassis.asset.tag: No Asset Tag
  dmi.chassis.type: 9
  dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
  dmi.chassis.version: 0.1
  dmi.modalias: 
dmi:bvnPhoenixTechnologiesLtd.:bvrP03AAC:bd07/12/2012:svnSAMSUNGELECTRONICSCO.,LTD.:pn900X3C/900X3D/900X4C/900X4D:pvr0.1:rvnSAMSUNGELECTRONICSCO.,LTD.:rnSAMSUNG_NP1234567890:rvrFAB1:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvr0.1:
  dmi.product.name: 900X3C/900X3D/900X4C/900X4D
  dmi.product.version: 0.1
  dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-05-04 Thread Christopher M. Penalver
** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-05-04 Thread Shaun Crampton
D'oh, I just saw the problem again after a reboot to install a new
kernel 3.8.0-19-generic #30-Ubuntu.  But I also had a kernel oops during
that reboot.  I reported the oops under Bug 1176380.  I don't reboot
often since suspend works well (apart from non-working lid switch) on
this laptop.

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-04-26 Thread Shaun Crampton
I don't need a backport but I'm not the only reporter of the bug.

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-04-26 Thread Christopher M. Penalver
Shaun Crampton, did you need a backport to a release prior to Raring, or
may we close this as Status Invalid?

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-04-25 Thread Shaun Crampton
FTR the 13.04 kernel that seems to be working so far is 3.8.0-19-generic
#29-Ubuntu

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-04-25 Thread Shaun Crampton
I just updated to 13.04 and did 6 reboots without hitting this problem.
I think it might have been fixed upstream.

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-04-13 Thread Shaun Crampton
Haven't got around to the commit bisect but just thought I'd add that
this is still a problem with 3.5.0-27-generic

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-02-21 Thread Robin Van Cauter
I also have this issue on my NP900X3C-A01BE.

I have found that it might have something todo with "lightdm" as I can
get the login screen to popup when I go to tty and use the command 'sudo
service lightdm restart'. Sometimes I get an internal error message that
has something todo with apportcheckresume, KernelOop... even when I am
not getting out of suspend mode (restart for example).

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-02-19 Thread Christopher M. Penalver
Shaun Crampton, thank you for providing the requested information. Could
you please perform a commit bisect following
https://wiki.ubuntu.com/Kernel/KernelBisection ?

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-02-19 Thread Shaun Crampton
3.5.0-20-generic was the last one that did not show the problem.

24-generic also fails.

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-02-03 Thread Christopher M. Penalver
Shaun Crampton, thank you for providing the requested information. Could
you please specify the last Quantal kernel that allowed you to boot
successfully?

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-02-03 Thread Shaun Crampton
I just tested 23-generic and it also shows the problem.  2 successful
boots from 5 attempts.  About the same as before.

** Changed in: linux (Ubuntu)
   Status: Incomplete => Confirmed

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-01-22 Thread Shaun Crampton
Sure, it's NP900X4C-A03US

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-01-22 Thread Christopher M. Penalver
Shaun Crampton, thank you for reporting this and helping make Ubuntu
better. Could you please provide the full computer model as noted on the
sticker of your laptop (ex. NP900X3A-A03US)?

** Changed in: linux (Ubuntu)
   Status: Confirmed => Incomplete

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2013-01-22 Thread Christopher M. Penalver
** Tags added: kernel-unable-to-test-upstream-v3.8-rc1

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2012-12-31 Thread Shaun Crampton
I tried kernel v3.8-rc1-raring (even though I'm running quantal).  It did boot 
to the login screen but
* the screen resolution was wrong (lower than usual)
* after logging in, there were a lot of visual artifacts (each time the 
launcher appeared for example it left behind a brown rectangle)
* my wifi didn't work one I logged in (probably just an issue with trying a 
mainline kernel?)

I'm not sure whether to call that fixed or not!

** Tags removed: needs-upstream-testing

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2012-12-31 Thread Dave Gilbert
Hi Shaun,
  It might also be worth trying something before 3.5.0-20, it had a bunch of 
graphics updates, but caused problems for some people, that needed another 
graphics fix in -21 - so it looks like that's also causing you problems.

I'd also ask you try the latest upstream kernel by following the
instructions here:

https://wiki.ubuntu.com/Kernel/BugTriage/Responses#Please_Test_Latest_Upstream

Could you please test the latest upstream kernel available following 
https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional 
upstream developers to examine the issue. Please do not test the kernel in the 
mainline kernels archive directory daily folder, but the one all the way at the 
bottom. Once you've tested the upstream kernel, please comment on which kernel 
version specifically you tested. If this bug is fixed in the mainline kernel, 
please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For 
example:
kernel-fixed-upstream-v3.8-rc1

This can be done by clicking on the yellow circle with a black pencil icon next 
to the word Tags located at the bottom of the bug description. As well, please 
remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

If you are unable to test the mainline kernel, please comment as to why 
specifically you were unable to test it and add the following tags:
kernel-unable-to-test-upstream
kernel-unable-to-test-upstream-VERSION-NUMBER

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results. Thank you for your
understanding.

** Changed in: linux (Ubuntu)
   Importance: Undecided => Medium

** Tags added: needs-upstream-testing

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2012-12-31 Thread Dave Gilbert
** Tags added: kernel-graphics regression-update

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2012-12-30 Thread Shaun Crampton
I tried 5 reboots selecting the older 20-generic kernel from the grub
menu with no sign of the problem.  I tried 3 reboots with 21-generic and
the first two both showed the problem.  It looks like the problem was
introduced between ubuntu versions 20 and 21.

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2012-12-30 Thread Shaun Crampton
Here's the output from ubuntu-bug for a failed bootup.  I collected it
by going to a tty and running ubuntu-bug --save.

** Attachment added: "bug_report"
   
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1094567/+attachment/3471184/+files/bug_report

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2012-12-29 Thread Shaun Crampton
The logs were from a successful boot.  The previous version I had
installed was 3.5.0-20-generic.  I'll try to convince grub to give me a
boot menu tomorrow and then alternate versions to see if I can
absolutely confirm the kernel version as the cause.  I'll also run
apport-collect to attach the logs from a failed bootup to this bug.

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[Bug 1094567] Re: Blank (but responsive) screen with mouse pointer after update

2012-12-29 Thread Dave Gilbert
Hi Shaun,
  Can you confirm which Linux version was the last version that didn't trigger 
the bug?
Also, can you state whether the logs you've attached are from a boot where this 
bad behaviour happened or from a normal boot?

Dave

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