[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2015-02-22 Thread Lepaffe Philippe
I have the same issue, and switching to the mainline kernel fixed it
(3.19 stable), but unfortunately my laptop overheats when using this
version of the kernel and I've had to revert back to Ubuntu kernel
(3.16.0-30-generic).

Will the issue be fixed in a later revision of the standard Ubuntu 14.10
kernel (like 3.16.0-31/2/3/...) or should I just refrain from suspending
my laptop too often Vivid Vervet's release?

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  Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2015-02-22 Thread Christopher M. Penalver
Lepaffe Philippe, it would help immensely if you file a new report via a 
terminal and subscribe me to it:
ubuntu-bug linux

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2015-02-01 Thread Tong Sun
Ok, I'll give it a try next weekend, butt no guarantee of success
because I've always been using the Frugal Install method to boot Ubuntu
without burning any cd/dvd (Ref: http://sfxpt.wordpress.com/2014/02/18
/ubuntu-frugal-multiboot-installation-without-burning-any-cddvd/). If
the suspend/resume works in such environment, then I'll let you know.

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2015-01-31 Thread Tong Sun
Oh YES Christopher, I installed the latest upstream kernel from
http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.19-rc6-vivid/ (last
updated 26-Jan-2015 as of today, 31-Jan-2015), and the suspend/resume is
*fully* working now.

Thanks  very much again for your detailed instructions, without which I
wouldn't make it so far. I'm so happy!

** Changed in: linux (Ubuntu)
   Status: Incomplete = Fix Committed

** Tags added: kernel-fixed-upstream kernel-fixed-upstream-3.19-rc6

** Changed in: linux (Ubuntu)
   Status: Fix Committed = Confirmed

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2015-01-31 Thread Christopher M. Penalver
Tong Sun, to see if this already fixed in the latest version of Ubuntu,
could you please test http://cdimage.ubuntu.com/daily-live/current/ and
advise to the results?

** Tags added: needs-reverse-bisect

** Changed in: linux (Ubuntu)
   Status: Confirmed = Incomplete

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2015-01-26 Thread Christopher M. Penalver
Tong Sun, could you please test the latest upstream kernel available
from the very top line at the top of the page (the release names are
irrelevant for testing, and please do not test the daily folder)
following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow
additional upstream developers to examine the issue.

If the test did not allow you to test to the issue (ex. you couldn't boot into 
the OS) please make a comment in your report about this, and continue to test 
the next most recent kernel version until you can test to the issue. Once 
you've tested the upstream kernel, please comment on which kernel version 
specifically you tested. If this bug is fixed in the mainline kernel, please 
add the following tags by clicking on the yellow circle with a black pencil 
icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-3.XY-rcZ

Where XY and Z are numbers corresponding to the kernel version.

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-3.XY-rcZ

Once testing of the upstream kernel is complete, please mark this bug's
Status as Confirmed. Please let us know your results.

Thank you for your understanding.

** Tags removed: bios-outdated-1.11
** Tags added: latest-bios-1.11

** Changed in: linux (Ubuntu)
   Importance: Low = Medium

** Changed in: linux (Ubuntu)
   Status: Confirmed = Incomplete

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2015-01-26 Thread Tong Sun
 My Acer Aspire AS5536 laptop is now able to suspend/resume, after
having the BIOS update.

I saw it working with my own eyes but now it is NOT working any more...
long story short, after lots of trials and errors, I've now pin pointed
when it will not work and when it will --

I found that the suspend/resume will not work, with exactly the
previously reported symptom, when the HDMI cable is plugged in to my
laptop, that's enough for it not working. Whether I've logged into my
Xfce desktop, whether my Ubuntu 14.10 Utopic has recognized such HDMI
event, etc, etc, they won't matter. As long as the HDMI cable is plugged
in to my laptop, even it is just a freshly booted system without me
being logged into my X, the suspend/resume will not work.  I wll get the
repeating errors of `sda1` soft reset failure, and HD light is on
forever. This is under the latest kernal.

However, if my  Ubuntu 14.10 Utopic is booted without the HDMI cable,
the suspend/resume will work just fine.

Hope this has dramatically marrowed down the scope of the problem.

$ sudo dmidecode -s bios-version  sudo dmidecode -s bios-release-date
V1.11  
10/22/2009

$ uname -a
Linux salmon 3.16.0-29-generic #39-Ubuntu SMP Mon Dec 15 22:27:29 UTC 2014 
x86_64 x86_64 x86_64 GNU/Linux

$ lsb_release -a 
No LSB modules are available.
Distributor ID: Ubuntu
Description:Ubuntu 14.10
Release:14.10
Codename:   utopic


** Changed in: linux (Ubuntu)
   Status: Invalid = New

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-12-27 Thread Tong Sun
Hi Christopher,

Thank you very much for the detailed instruction on how to fix the
problem. My Acer Aspire AS5536 laptop is now able to suspend/resume,
after having the BIOS update.

Sorry for responding late, updating BIOS is something that I never done
before. Now I'm very happy.

Thanks again, closing the issue now...

** Changed in: linux (Ubuntu)
   Status: Incomplete = Fix Released

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-12-27 Thread Christopher M. Penalver
This is not Fix Released as outlined in
https://wiki.ubuntu.com/Bugs/Status .

** Changed in: linux (Ubuntu)
   Status: Fix Released = Invalid

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Re: [Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-12-06 Thread prost
Hi Tong Sun,

   I have now found at why my laptop wasn't resuming when booted to 
Ubuntu 14.10. It turns out that for
some reason my kernel wasn't being updated since I did a beta install. 
It was only when I was about to
file a bug report that I found out that my kernel had not been updated 
since 3.16.0-09. I hadn't
noticed this as I had been getting updates for other packages. Anyway, I 
did a fresh install and
that has solved my problem.

Hope this helps.

Regards,
  Pankaj

On 06/12/14 01:57, Tong Sun wrote:
 Hi prost,

 Despite what Christopher said, I myself believe that we are experiencing
 the very same issue, as myself also have Ubuntu 14.04 installed side by
 side on this laptop and that resumes without any problems. To me, the
 problem is the new Ubuntu 14.10, not some specific HW.

 However, we do need to follow the rules or instructions, so please do
 mention this bug report in your newly opened one, and link back to it
 here.

 @Christopher, the apport-collect report has just been uploaded.

 Thanks


 ** Changed in: linux (Ubuntu)
 Status: Incomplete = Confirmed


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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-12-05 Thread Tong Sun
apport information

** Tags added: apport-collected utopic

** Description changed:

  The Ubuntu 14.10 Utopic suspend/resume is not working for my Laptop. I
  first tried with the Live CD, on failing that, and thinking that suspend
  might need some disk to write to for the suspend info, I did a HD
  installation. But still, suspend/resume is still not working.
  
  On second attempt (after HD installation), I switched to console and
  close my Laptop lid. It suspended well, as it has always been. On
  resume, I see the repeating errors of `sda1` soft reset failure (or
  something like that). Minutes later, I start to see all kinds of disk
  related errors, disk sector writing error, ext4 journal error, etc.
  
  I thus think the reason of `resume` not working is that the HD is not
  waken up.
  
  This is Acer Aspire AS5536, with XUbuntu 14.10 Utopic.
  
  Any more info that I can provide?
  
  Thanks
+ --- 
+ ApportVersion: 2.14.7-0ubuntu8
+ Architecture: amd64
+ AudioDevicesInUse:
+  USERPID ACCESS COMMAND
+  /dev/snd/controlC0:  tong   2395 F pulseaudio
+  /dev/snd/controlC1:  tong   2395 F pulseaudio
+ CurrentDesktop: XFCE
+ DistroRelease: Ubuntu 14.10
+ MachineType: Acer Aspire 5536
+ Package: linux (not installed)
+ ProcFB: 0 radeondrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-23-generic 
initrd=/boot/initrd.img-3.16.0-23-generic 
root=UUID=439ff0f7-d3d2-462e-8068-c70327555171 ro
+ ProcVersionSignature: Ubuntu 3.16.0-23.31-generic 3.16.4
+ RelatedPackageVersions:
+  linux-restricted-modules-3.16.0-23-generic N/A
+  linux-backports-modules-3.16.0-23-generic  N/A
+  linux-firmware 1.138
+ Tags:  utopic utopic
+ Uname: Linux 3.16.0-23-generic x86_64
+ UnreportableReason: The report belongs to a package that is not installed.
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm arch audio cdrom crew dialout dip disk fax floppy games guest 
mail news plugdev sudo tape tty users uucp video voice www-data
+ _MarkForUpload: True
+ dmi.bios.date: 02/27/2009
+ dmi.bios.vendor: Phoenix Technologies LTD
+ dmi.bios.version: V1.03
+ dmi.board.name: JV50PU
+ dmi.board.vendor: Acer
+ dmi.board.version: Rev
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: Acer
+ dmi.chassis.version: N/A
+ dmi.modalias: 
dmi:bvnPhoenixTechnologiesLTD:bvrV1.03:bd02/27/2009:svnAcer:pnAspire5536:pvr0100:rvnAcer:rnJV50PU:rvrRev:cvnAcer:ct10:cvrN/A:
+ dmi.product.name: Aspire 5536
+ dmi.product.version: 0100
+ dmi.sys.vendor: Acer

** Attachment added: AlsaInfo.txt
   
https://bugs.launchpad.net/bugs/1395343/+attachment/4274877/+files/AlsaInfo.txt

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-12-05 Thread Tong Sun
Hi prost,

Despite what Christopher said, I myself believe that we are experiencing
the very same issue, as myself also have Ubuntu 14.04 installed side by
side on this laptop and that resumes without any problems. To me, the
problem is the new Ubuntu 14.10, not some specific HW.

However, we do need to follow the rules or instructions, so please do
mention this bug report in your newly opened one, and link back to it
here.

@Christopher, the apport-collect report has just been uploaded.

Thanks


** Changed in: linux (Ubuntu)
   Status: Incomplete = Confirmed

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-12-05 Thread Christopher M. Penalver
Tong Sun, as per http://us.acer.com/ac/en/US/content/drivers an update to your 
BIOS is available (1.11). If you update to this following 
https://help.ubuntu.com/community/BIOSUpdate does it change anything?  If it 
doesn't, could you please both specify what happened, and provide the output of 
the following terminal command:
sudo dmidecode -s bios-version  sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette
.

Please note your current BIOS is already in the Bug Description, so
posting this on the old BIOS would not be helpful. As well, you don't
have to create a new bug report.

Once the BIOS is updated, then please mark this report Status Confirmed.

Thank you for your understanding.

** Tags added: bios-outdated-1.11

** Changed in: linux (Ubuntu)
   Status: Confirmed = Incomplete

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-12-04 Thread prost
Hi,

   I have the same issue here. My laptop (Dell Latitude E6400) fails to resume 
from suspend in 14.10. The console has information about one of the CPUs 
locking up - I can't see any further information as 
I can't scroll any further.

I also have Ubuntu 14.04 installed side by side on this laptop and that
resumes without any problems.

I have no such problems with resume on another laptop (Dell latitude
E6520) with Ubuntu 14.10.

Let me know if it is ok to use apport-collect to send my data.


Thanks, 
 Prost.

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-12-04 Thread Christopher M. Penalver
prost, thank you for your comment. Unfortunately, this bug report is not scoped 
to you, your hardware, or your problem. However, so your hardware and problem 
may be tracked, please file a new report with Ubuntu by executing the following 
in a terminal while booted into the default Ubuntu kernel (not a mainline one) 
via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: 
https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: 
https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: 
https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug
report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-11-29 Thread Christopher M. Penalver
Tong Sun, please execute the following command, as it will automatically gather 
debugging information, in a terminal:
apport-collect 1395343

** Package changed: pm-utils (Ubuntu) = linux (Ubuntu)

** Changed in: linux (Ubuntu)
   Importance: Undecided = Low

** Changed in: linux (Ubuntu)
   Status: New = Incomplete

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-11-29 Thread Christopher M. Penalver
Tong Sun, please execute the following command, as it will automatically gather 
debugging information, in a terminal:
apport-collect 1395343

** Package changed: pm-utils (Ubuntu) = linux (Ubuntu)

** Changed in: linux (Ubuntu)
   Importance: Undecided = Low

** Changed in: linux (Ubuntu)
   Status: New = Incomplete

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-11-23 Thread Filip Sohajek
Hello,
have you checked disk for errors? Run fsck.
Also please run apport-collect 1395343
Thanks

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-11-23 Thread Tong Sun
This is a rarely used computer. I'm sure it is not disk errors, as it
never gave any problem before, but failed to wake up the HD instead,
each and every time that I tried. I got disk errors on other machines
before, so I know what it means. I.e., if it is disk errors, the the
error sequence reported above will be entirely different.

No I can't use apport-collect, as it's function is to automatically
generate crash reports for debugging. However my machine/SW does not
crash, but freeze up entirely.

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-11-23 Thread Filip Sohajek
Hello,
have you checked disk for errors? Run fsck.
Also please run apport-collect 1395343
Thanks

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-11-23 Thread Tong Sun
This is a rarely used computer. I'm sure it is not disk errors, as it
never gave any problem before, but failed to wake up the HD instead,
each and every time that I tried. I got disk errors on other machines
before, so I know what it means. I.e., if it is disk errors, the the
error sequence reported above will be entirely different.

No I can't use apport-collect, as it's function is to automatically
generate crash reports for debugging. However my machine/SW does not
crash, but freeze up entirely.

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-11-22 Thread Tong Sun
Is there any workaround at the moment?

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  Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

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[Bug 1395343] Re: Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

2014-11-22 Thread Tong Sun
Is there any workaround at the moment?

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Title:
  Ubuntu 14.10 Utopic suspend/resume not working for my Laptop

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