** Attachment added: "version"
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1787473/+attachment/5176496/+files/version.log
** Tags added: apport-collected bionic
** Description changed:
After upgrading from Ubuntu 16.04 to 18.04 (via CLI) I'm unable to print
PDF documents from the Document Viewer application. When I try to print
a PDF from Document Viewer, the PDF stays in the printer queue with
status = "Processing".
Steps to reproduce:
- Open PDF using Document Viewer
- press ctrl-P
- print dialog opens
- choose desired printer, pages-to-print, etc.
- click Print
Expected:
- document prints
Actual:
- document sits in printer queue with status = "processing"
Workaround 1) Open the PDF file using a web browser, and print successfully
from the browser.
Workaround 2) From Document Viewer, choose "Preview", and from the
print-preview click the printer icon to print the preview.
+ ---
+ ProblemType: Bug
+ ApportVersion: 2.20.9-0ubuntu7.2
+ Architecture: amd64
+ AudioDevicesInUse:
+ USERPID ACCESS COMMAND
+ /dev/snd/controlC1: michelle 3174 F pulseaudio
+ /dev/snd/controlC0: michelle 3174 F pulseaudio
+ CurrentDesktop: ubuntu:GNOME
+ DistroRelease: Ubuntu 18.04
+ EcryptfsInUse: Yes
+ HibernationDevice: RESUME=UUID=2f8fccbc-e235-4e8b-9ea2-c30c8b90e7b1
+ InstallationDate: Installed on 2016-10-18 (666 days ago)
+ InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64
(20160719)
+ MachineType: ASUSTeK COMPUTER INC. G551JM
+ Package: linux (not installed)
+ ProcEnviron:
+ LANG=en_US.UTF-8
+ SHELL=/bin/bash
+ TERM=xterm-256color
+ XDG_RUNTIME_DIR=
+ PATH=(custom, no user)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-32-generic
root=/dev/mapper/ubuntu--vg-root ro quiet splash pcie_aspm=force
acpi_os=Windows acpi_backlight=native vt.handoff=1
+ ProcVersionSignature: Ubuntu 4.15.0-32.35-generic 4.15.18
+ RelatedPackageVersions:
+ linux-restricted-modules-4.15.0-32-generic N/A
+ linux-backports-modules-4.15.0-32-generic N/A
+ linux-firmware 1.173.1
+ Tags: bionic
+ Uname: Linux 4.15.0-32-generic x86_64
+ UpgradeStatus: Upgraded to bionic on 2018-08-15 (1 days ago)
+ UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 10/13/2014
+ dmi.bios.vendor: American Megatrends Inc.
+ dmi.bios.version: G551JM.204
+ dmi.board.asset.tag: ATN12345678901234567
+ dmi.board.name: G551JM
+ dmi.board.vendor: ASUSTeK COMPUTER INC.
+ dmi.board.version: 1.0
+ dmi.chassis.asset.tag: No Asset Tag
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: ASUSTeK COMPUTER INC.
+ dmi.chassis.version: 1.0
+ dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrG551JM.204:bd10/13/2014:svnASUSTeKCOMPUTERINC.:pnG551JM:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnG551JM:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
+ dmi.product.family: G
+ dmi.product.name: G551JM
+ dmi.product.version: 1.0
+ dmi.sys.vendor: ASUSTeK COMPUTER INC.
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https://bugs.launchpad.net/bugs/1787473
Title:
PDFs Don't Print from Document Viewer
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