[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
@Motin: What the model number of your modem? Are you still having this problem in Ubuntu 12.04? ** Summary changed: - Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again + Contact is lost with internal modem after some random period - a suspend and wake cycle or a restart fixes it -- Wireless 5520 Voda I Mobile Broadband (3G HSDPA) Minicard EAP-SIM Port ** Changed in: network-manager (Ubuntu) Status: Confirmed = Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/367856 Title: Contact is lost with internal modem after some random period - a suspend and wake cycle or a restart fixes it -- Wireless 5520 Voda I Mobile Broadband (3G HSDPA) Minicard EAP-SIM Port To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/367856/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
I can confirm that this is still going on in Natty (11.04). Usually after a few suspend/resume cycles, the cdc_acm module is loaded and recognized when a USB dongle is used, but NetworkManager refuses to identify it properly. Currently running: network-manager 0.8.4~git.20110319t175609.d14809b-0ubuntu3 linux-image-2.6.38-8-generic 2.6.38-8.42 ** Changed in: network-manager (Ubuntu) Status: New = Confirmed -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/367856 Title: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/367856/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
Hi Motin, This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/lucid. If it remains an issue, could you run the following command from a Terminal (Applications-Accessories-Terminal). It will automatically gather and attach updated debug information to this report. apport-collect -p linux 367856 Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream- testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results. Thanks in advance. [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.] ** Tags added: kernel-suspend ** Tags added: needs-kernel-logs ** Tags added: needs-upstream-testing ** Tags added: kj-triage ** Changed in: linux (Ubuntu) Status: New = Incomplete -- Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again https://bugs.launchpad.net/bugs/367856 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
@Alexander: That serial log is what is included in the original description. However, since I am now removing parts I don't want treated, then I am removing that serial log... The issue seems to go deeper than that and serial logging just proves that there is something funky with the modem communication. I'll be back soon with an updated description. @smoke: Thanks, but that doesn't look like the same bug at all. I don't even get past this part: NetworkManager: info (ttyUSB0): found serial port (udev:GSM hal:GSM) NetworkManager: info (ttyUSB0): new Modem device (driver: 'option') Please open a new bug on your case if you are interested of it getting solved. Thanks for the input otherwise! -- Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again https://bugs.launchpad.net/bugs/367856 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
** Attachment added: non-working-state_option-debug-output-during-modprobe.txt http://launchpadlibrarian.net/26069307/non-working-state_option-debug-output-during-modprobe.txt -- Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again https://bugs.launchpad.net/bugs/367856 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
** Description changed: Binary package hint: network-manager - This is so frustrating, loosing internet connection frequently: + Short version: - Modem connection (and thus the current ppp connection) with the Dell XPS - M1330 internal UMTS / HSDPA modem silently drops dead at times (around - 1-4 hours after connection, sometimes 8-10 hours afterwards, sometimes - 0.5h etc - very randomly it seems, but certain for sure), with no other - choice than to suspend and resume the laptop to be able to connect - again. Not a favorable workaround since suspend fails around 1 time of - 10... + Modem communication drops to a non-working state at seemlingly random times. In that state, serial communication times out. If the driver is reloaded and Network Manager restarted, nm doesn't detect mobile broadband capabilities: + Apr 28 13:28:28 motin-xps nm-system-settings:SCPlugin-Ifupdown: device added (udi: /org/freedesktop/Hal/devices/usb_device_413c_8138_Novatel_Wireless_HSDPA_Modem_if0_serial_usb_0, iface: (null)): iface not found + Apr 28 13:28:28 motin-xps NetworkManager: info (ttyUSB1): ignoring due to lack of mobile broadband capabilties + Apr 28 13:28:28 motin-xps NetworkManager: info (ttyUSB0): found serial port (udev: hal:GSM) + Apr 28 13:28:28 motin-xps NetworkManager: info (ttyUSB0): ignoring due to lack of probed mobile broadband capabilties + + Only a suspend+resume cycle resets the modem to a working state again: + Apr 28 13:51:27 motin-xps NetworkManager: info (ttyUSB0): found serial port (udev:GSM hal:GSM) + Apr 28 13:51:27 motin-xps NetworkManager: info (ttyUSB0): new Modem device (driver: 'option') + Apr 28 13:51:27 motin-xps NetworkManager: info (ttyUSB0): exported as /org/freedesktop/Hal/devices/usb_device_413c_8138_Novatel_Wireless_HSDPA_Modem_if0_serial_usb_0 + + And the modem can be used as usual. + + + Long version (the attachments is in a comment below): + + This is so frustrating, loosing internet connection frequently. + + Modem communication (and thus the current ppp connection) with the Dell + XPS M1330 internal UMTS / HSDPA modem silently drops dead at times + (around 1-4 hours after connection, sometimes 8-10 hours afterwards, + sometimes 0.5h etc - very randomly it seems, but certain for sure), with + no other choice than to suspend and resume the laptop to be able to + connect again. (Not a favorable workaround since suspend fails around 1 + time of 10...) At times that I just have noticed the internet connection dropping dead I have looked in syslog, kern.log and dmesq for a trace of that something particular was logged, but find nothing at all... I tried enabling debug options in ppp option, but the connection process stops before even attempting a ppp connection. - All I can come up with atm is a serial log for when it is not - successful: + In the failed state, without reloading the option-drivers, I performed a nm serial debug log + NetworkManager: debug [1240826372.112830] nm_serial_device_open(): (ttyUSB0) opening device... + NetworkManager: info Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete. + NetworkManager: debug [1240826387.214334] nm_serial_debug(): Sending: 'ATZ E0 V1 X4 C1 +FCLASS=0 + ' + NetworkManager: debug [1240826389.419279] nm_serial_debug(): Error: too many retries sending: 'ATZ E0 V1 X4 C1 +FCLASS=0 + ' + NetworkManager: WARN init_done(): Modem initialization timed out - NetworkManager: info (ttyUSB0): device state change: 1 - 2 - NetworkManager: info (ttyUSB0): deactivating device (reason: 2). - NetworkManager: nm_system_device_flush_ip4_routes_with_iface: assertion `iface_idx = 0' failed - NetworkManager: nm_system_device_flush_ip4_addresses_with_iface: assertion `iface_idx = 0' failed - NetworkManager: info (ttyUSB0): device state change: 2 - 3 - NetworkManager: info Activation (ttyUSB0) starting connection '3' - NetworkManager: info (ttyUSB0): device state change: 3 - 4 - NetworkManager: info Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) scheduled... - NetworkManager: info Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) started... - NetworkManager: debug [1240826372.112830] nm_serial_device_open(): (ttyUSB0) opening device... - NetworkManager: info Activation (ttyUSB0) Stage 1 of 5 (Device Prepare) complete. - NetworkManager: debug [1240826387.214334] nm_serial_debug(): Sending: 'ATZ E0 V1 X4 C1 +FCLASS=0 - ' - NetworkManager: debug [1240826389.419279] nm_serial_debug(): Error: too many retries sending: 'ATZ E0 V1 X4 C1 +FCLASS=0 - ' - NetworkManager: WARN init_done(): Modem initialization timed out - NetworkManager: info (ttyUSB0): device state change: 4 - 9 - NetworkManager: debug [1240826400.001958] nm_serial_device_close(): Closing device 'ttyUSB0' - NetworkManager: info Marking connection '3' invalid. - NetworkManager: info Activation (ttyUSB0) failed. - NetworkManager: info (ttyUSB0): device state change: 9 - 3 - NetworkManager:
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
** Attachment added: non-working-state_udevadm-ttyUSB0-info.txt http://launchpadlibrarian.net/26069254/non-working-state_udevadm-ttyUSB0-info.txt -- Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again https://bugs.launchpad.net/bugs/367856 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
** Attachment added: non-working-state_lshal.txt http://launchpadlibrarian.net/26069262/non-working-state_lshal.txt -- Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again https://bugs.launchpad.net/bugs/367856 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
** Attachment added: syslog-suspend.log http://launchpadlibrarian.net/26069333/syslog-suspend.log -- Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again https://bugs.launchpad.net/bugs/367856 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
** Attachment added: syslog-resume-up-until-device-correctly-probed-including-option-debug-output-during-modprobe.log http://launchpadlibrarian.net/26069336/syslog-resume-up-until-device-correctly-probed-including-option-debug-output-during-modprobe.log -- Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again https://bugs.launchpad.net/bugs/367856 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
I did some more testing, and stopped NetworkManager, killed all pppd, reloaded the option driver, and then instead of: Apr 27 12:54:43 motin-xps NetworkManager: info (ttyUSB1): ignoring due to lack of mobile broadband capabilties Apr 27 12:54:43 motin-xps avahi-daemon[4339]: Successfully dropped remaining capabilities. Apr 27 12:54:43 motin-xps NetworkManager: info (ttyUSB0): found serial port (udev:GSM hal:GSM) Apr 27 12:54:43 motin-xps NetworkManager: info (ttyUSB0): new Modem device (driver: 'option') Apr 27 12:54:43 motin-xps NetworkManager: info (ttyUSB0): exported as /org/freedesktop/Hal/devices/usb_device_413c_8138_Novatel_Wireless_HSDPA_Modem_if0_serial_usb_0 ... I got: Apr 27 12:44:19 motin-xps NetworkManager: info (ttyUSB1): ignoring due to lack of mobile broadband capabilties Apr 27 12:44:19 motin-xps NetworkManager: info (ttyUSB0): found serial port (udev: hal:GSM) Apr 27 12:44:19 motin-xps NetworkManager: info (ttyUSB0): ignoring due to lack of probed mobile broadband capabilties What more can I supply? -- Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again https://bugs.launchpad.net/bugs/367856 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
First, please dont lumb multiple bugs together ... please remove the parts you dont want to be treated in this bug from the description/summary. please provide output of lshal lsusb Also stop NetworkManager and use: sudo su export NM_SERIAL_DEBUG=1 NetworkManager --no-daemon 21 | tee /tmp/nm.log.txt and attach the nm.log.txt after reproducing whatever bug you want this bug to stand for ;). -- Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again https://bugs.launchpad.net/bugs/367856 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 367856] Re: Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again
Hello. I got almost the same bug. In fact, I lost my provider network after one connection. I'm using internal gsm modem on a dell latitude d430. On minicom, AT+COPS? gives me : AT+COPS? +COPS: 0,0,,2 It's only after a successful connection. Here's the log : ** Attachment added: nm.log.txt http://launchpadlibrarian.net/26043694/nm.log.txt -- Contact is lost with internal HSDPA/UMTS modem after some random period - a suspend and wake cycle or a restart is needed to be able to use the modem again https://bugs.launchpad.net/bugs/367856 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
