[Bug 507734] Re: Ubuntu fails to give user reason or knowledge that external hdd failed to mount
This bug report was marked as Incomplete and has not had any updated comments for quite some time. As a result this bug is being closed. Please reopen if this is still an issue in the current Ubuntu release http://www.ubuntu.com/getubuntu/download . Also, please be sure to provide any requested information that may have been missing. To reopen the bug, click on the current status under the Status column and change the status back to New. Thanks. [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.] ** Tags added: kj-expired ** Changed in: linux (Ubuntu) Status: Incomplete = Expired -- Ubuntu fails to give user reason or knowledge that external hdd failed to mount https://bugs.launchpad.net/bugs/507734 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 507734] Re: Ubuntu fails to give user reason or knowledge that external hdd failed to mount
Hi Brett, This bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? Can you try with the latest development release of Ubuntu? ISO CD images are available from http://cdimage.ubuntu.com/releases/ . If it remains an issue, could you run the following command from a Terminal (Applications-Accessories-Terminal). It will automatically gather and attach updated debug information to this report. apport-collect -p linux 507734 Also, if you could test the latest upstream kernel available that would be great. It will allow additional upstream developers to examine the issue. Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag. This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text. Please let us know your results. Thanks in advance. [This is an automated message. Apologies if it has reached you inappropriately; please just reply to this message indicating so.] ** Tags added: needs-kernel-logs ** Tags added: needs-upstream-testing ** Tags added: kj-triage ** Changed in: linux (Ubuntu) Status: New = Incomplete -- Ubuntu fails to give user reason or knowledge that external hdd failed to mount https://bugs.launchpad.net/bugs/507734 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 507734] Re: Ubuntu fails to give user reason or knowledge that external hdd failed to mount
** Description changed: When I turn on my external 1.5TB Western Digital hard drive, it fails to mount and I am sitting here wondering what has happened. If you read dmesg, you receive this report: [ 21.207411] usb-storage: device scan complete [ 41.916431] usb 1-8: reset high speed USB device using ehci_hcd and address 4 [ 52.196084] usb 1-8: reset high speed USB device using ehci_hcd and address 4 [ 68.476166] usb 1-8: reset high speed USB device using ehci_hcd and address 4 [ 68.740094] usb 1-8: reset high speed USB device using ehci_hcd and address 4 [ 79.000128] usb 1-8: reset high speed USB device using ehci_hcd and address 4 [ 79.145073] scsi 2:0:0:0: Device offlined - not ready after error recovery Can there not be GUI integration that gives troubleshooting information to the user on how to fix this problem? It's formatted to ext4 and I have no idea how to mount the hard drive - 'after error recovery'. + 'after error recovery'... Until I found a workaround: - Oddly enough, the drive gets mounted when running 'sudo udevadm monitor - -e | tee udev.log', indicated in - https://wiki.ubuntu.com/DebuggingRemovableDevices + The drive gets mounted when you disconnect and reconnect, leaving the + power on to the device. + + Should the user no be warned that the drive failed to mount and be given + way to troubleshoot? It seems that the Linux kernel is extremely + sensitive to when the drive is connected and whether there is power to + the device already or not, making users fiddle to get it to work. -- Ubuntu fails to give user reason or knowledge that external hdd failed to mount https://bugs.launchpad.net/bugs/507734 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
