[Bug 555408] Re: Shotwell makes USB mouse flaky
I subscribed the »ubuntu stable releases update team«. Hopefully any of them knows what needs to be done. To all others: Just below the bug's title there is a line that says This bug affects n people. If it doesn't say you and n other people, please click the exclamation mark next to it and say yes, it affects me. This way this bug might get more attention. Thank you for your help. -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
I am concerned that this bug has been assigned an importance of low or unknown. I think it should be higher for the following reasons:- The bug does not just affect the kensington mouse, it makes Shotwell virtually unusable for those affected and there is no simple work- around. As mentioned in my previous post - if the problem has been fixed in the latest version of Shotwell then we now need to try to get Ubuntu to ship this updated version of Shotwell. If this is the case then please let us know Shotwell looks like a great program I really want to be able to use it. thanks, Neil -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
I am also experiencing this problem running Ubuntu 10.10 I would like to run Shotwell in preference to F-spot or Picasa but, as things stand at the moment, the problems with the mouse make it virtually unusable. I tried the gphoto2 autodetect experiment and found that it always locked up the mouse. The version shipping with Ubuntu 10.10 is gphoto2 amd64 2.4.5-2. This is well behind the latest 2.4.10 release so I tried installing from the tarball. However, I then started to get into further dependency issues with libusb. I agree with bmhm that this problem is a showstopper and that many end- users will simply move back to Picasa or F-Spot without anyone even knowing that they tried Shotwell. It may be that the problem is fixed in 2.4.10 in which case we need to be contacting the Ubuntu release team to get them to ship the latest version. Do you know the contact details of the right person in Ubuntu? If so I'm happy to chase them up a bit. Thanks Neil -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Hi Jim, running Lucid Lynx (10.04) here. I already updated shotwell to maverick's version, as you can see above. I can give you the results of an updated gphoto next week or so. First I'll try the version from maverick. If that fails there is still the version from sourceforge available. Since shotwell isn't the default photo manager in 10.04, you might be happy with the information that I'm going to upgrade my system to 10.10 soon. Also, if it helps, there was not such an issue when using digiKam (KDE photo manager). -- Ben -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
bmhm, Okay -- that tells me that the problem is occurring when gphoto2's camera detection routine is executed. It's creating a vicious loop in Shotwell: Shotwell goes to detect if any cameras are present in the system, causing the mouse (or other device) to disconnect and reconnect. Shotwell is notified that a device has connected to the system and it goes to detect if any new cameras are present in the system ... on and on. You're running an old version of gphoto2. Could you upgrade to the latest (2.4.10.1)? It's here: http://sourceforge.net/projects/gphoto/files/ Then see if you can reproduce your problem in Shotwell. Thanks, -- Jim -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
To everyone still having this problem: We're curious what release of Ubuntu you're using. That will give us some idea of what version of gphoto2 you're using, which seems to be the root of the problem. Marko: One of the previous commenters reported a link that suggests this problem was fixed in libmtp, which may solve your problem with Rhythmbox. You might verify if you have the latest version installed. -- Jim -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
I have same problem with USB Wacom tablet and Shotwell. When i start Shotwell, my tablet led blinks and kernel log displays things like usbfs: USBDEVFS_CONTROL failed cmd shotwell rqt 128 rq 6 len 1000 ret -84 until my screen goes black. Same thing happens with Rhythmbox when I try to enable Portable Players - MTP plugin. Some versions of F-Spot does same as Shotwell and Rhythmbox for my Wacom USB tablet. Hope this helps.. unfortunately i had to uninstall Shotwell and go with Gthumb. I liked Shotwell all 10 seconds before my screen went black :) -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Hi Jim, yes, I have exactly the same behaviour. It lists no devices, but half a second later my mouse gets disconnected again. It's fully reproducible. Oct 9 18:17:17 oberth kernel: [ 1557.711954] usb 2-3.3: new low speed USB device using ohci_hcd and address 5 Oct 9 18:17:17 oberth kernel: [ 1557.839138] usb 2-3.3: configuration #1 chosen from 1 choice Oct 9 18:17:17 oberth kernel: [ 1557.850080] input: Logitech USB-PS/2 Optical Mouse as /devices/pci:00/:00:02.0/usb2/2-3/2-3.3/2-3.3:1.0/input/input6 Oct 9 18:17:17 oberth kernel: [ 1557.850453] generic-usb 0003:046D:C01B.0003: input,hidraw0: USB HID v1.10 Mouse [Logitech USB-PS/2 Optical Mouse] on usb-:00:02.0-3.3/input0 Oct 9 18:17:22 oberth kernel: [ 1562.433023] usb 2-3.3: USB disconnect, address 5 Oct 9 18:17:22 oberth kernel: [ 1562.620043] usb 2-3: reset full speed USB device using ohci_hcd and address 2 Oct 9 18:17:23 oberth kernel: [ 1563.152016] usb 2-3.3: new low speed USB device using ohci_hcd and address 6 Oct 9 18:17:23 oberth kernel: [ 1563.279191] usb 2-3.3: configuration #1 chosen from 1 choice Oct 9 18:17:23 oberth kernel: [ 1563.290765] input: Logitech USB-PS/2 Optical Mouse as /devices/pci:00/:00:02.0/usb2/2-3/2-3.3/2-3.3:1.0/input/input7 [etc...] $ gphoto2 --version gphoto2 2.4.5 Copyright (C) 2000-2008 Lutz Müller und andere gphoto2 comes with NO WARRANTY, to the extent permitted by law. You may redistribute copies of gphoto2 under the terms of the GNU General Public License. For more information about these matters, see the files named COPYING. Diese Version von gphoto2 benutzt die folgenden Softwareversionen und Optionen: gphoto2 2.4.5 gcc, popt(m), exif, cdk, aa, jpeg, readline libgphoto2 2.4.8 gcc, ltdl, EXIF libgphoto2_port 0.8.0 gcc, ltdl, USB, serial without locking Hope this helps. Perhaps I can use the gnu debugger and run the detection step by step, so we know where in the code this problem occurs. Is that possible? Regards, Ben -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
For anyone out there who still has this problem, could you try the following test and tell me what happens? 1. You'll need to have gphoto2 installed. To get it, run this: $ sudo apt-get install gphoto2 2. Run this command: $ gphoto2 --auto-detect 3. When it completes, run it again. Try doing this a few times, waiting a second or two between each run. 4. While it's scanning your system, try moving the mouse. Essentially, I'm interested in knowing if you see the same kind of problem you see while running Shotwell. If you could tell me (a) how long it takes for the command to complete and (b) what version of gphoto2 you're running: $ gphoto2 --version that would be helpful as well. -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Sebastien, This is all very interesting! We do not use MTP (or libmtp), but we do use gphoto2, which does a device query in order to locate connected cameras. We also query the udev system looking for cameras on our own in order to properly associate a USB ID with gphoto2's names. (Long story.) Although I can't say the bugs you've linked to completely shed light on what's going on here, it does point to some possible problems. It's interesting that the Kensington mouse comes up again in another bug and is specifically mentioned in the patch. As mentioned earlier, we acquired the mouse but couldn't repro it here. I need more time to look at all this information more thoroughly. Thanks for the links! -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Is shotwell using libmtp or mtp code? We got similar issues since lucid in music players doing mtp devices detection for example -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
see bug #610036 for example -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
bug #559892 was similar as well bug has been fixed in recent ubuntu versions -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Ok, for the record that's the libmtp bug which as fixed: http://libmtp.cvs.sourceforge.net/viewvc/libmtp/libmtp/src/libusb-glue.c?r1=1.286r2=1.287 The comment suggests HDI devices doesn't like the device detection -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
HID devices rather -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
** Changed in: shotwell Status: Unknown = New -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Dear Ubuntu desktop teams, since there is no progress on this bug and this bug is a showstopper - meaning, I cannot use this software at all (therefore a »condicio sine qua non«). Because of this, I am willing to help you debbung shotwell. And yes, it is indeed a shotwell bug, since kopete's photo manager and F-Spot do not show this behaviour. Since this bug might affect a lot of users not using launchpad, I'd recommend a slightly higher priority. If you need any further information, please let me know. Thanks in advance. -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
** Also affects: shotwell via http://trac.yorba.org/ticket/2269 Importance: Unknown Status: Unknown -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
bmhm, Glad you're willing to help out. Could you do the following? 1. Can you disconnect the active USB hub and plug the mouse into your computer directly? In that case, does the problem still occur? 2. Run this command: $ sudo lsusb -v usb.txt Then attach the usb.txt file to this ticket (or the upstream ticket at http://trac.yorba.org/ticket/2552 - either is fine). 3. Run Shotwell like this: $ SHOTWELL_LOG=1 shotwell Reproduce the problem (which I assume happens immediately and constantly) then exit Shotwell. Then attach the file ~/.cache/shotwell/shotwell.log to this ticket. 4. If you disconnect your mouse entirely and then run Shotwell and control it via the keyboard, does Shotwell seem to run normally? ** Bug watch added: trac.yorba.org/ #2552 http://trac.yorba.org/ticket/2552 -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Hi, I can confirm this bug. Specs: * Logitech MX310 (USB Mouse) * Plugged in via active (powered) usb hub * Chipset: nForce 4 Ultra * Shotwell: 0.5.0+dfsg-1.1 (from ubuntu repos) * Shotwell 0.7.2-1~lucid1 (from your repo) * Ubuntu lucid amd64 * Yes, stops when shutting down shotwell * Yes, same behaviour on any other port Hardware Specs: 00:02.0 USB Controller: nVidia Corporation CK804 USB Controller (rev a2) (prog-if 10) Subsystem: ASUSTeK Computer Inc. Device 815a Flags: bus master, 66MHz, fast devsel, latency 0, IRQ 20 Memory at d3003000 (32-bit, non-prefetchable) [size=4K] Capabilities: access denied Kernel driver in use: ohci_hcd 00:02.1 USB Controller: nVidia Corporation CK804 USB Controller (rev a3) (prog-if 20) Subsystem: ASUSTeK Computer Inc. Device 815a Flags: bus master, 66MHz, fast devsel, latency 0, IRQ 21 Memory at feb0 (32-bit, non-prefetchable) [size=256] Capabilities: access denied Kernel driver in use: ehci_hcd Bus 002 Device 025: ID 046d:c01b Logitech, Inc. MX310 Optical Mouse Device Descriptor: bLength18 bDescriptorType 1 bcdUSB 2.00 bDeviceClass0 (Defined at Interface level) bDeviceSubClass 0 bDeviceProtocol 0 bMaxPacketSize0 8 idVendor 0x046d Logitech, Inc. idProduct 0xc01b MX310 Optical Mouse bcdDevice 18.00 iManufacturer 1 Logitech iProduct2 USB-PS/2 Optical Mouse iSerial 0 bNumConfigurations 1 Configuration Descriptor: bLength 9 bDescriptorType 2 wTotalLength 34 bNumInterfaces 1 bConfigurationValue 1 iConfiguration 0 bmAttributes 0xa0 (Bus Powered) Remote Wakeup MaxPower 98mA [etc.] -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Thanks Adam, I appreciate the responsiveness and, as a developer myself, understand the difficulty in tracking down something you can't reproduce. This is the trackball: http://www.amazon.com/Kensington- Expert-Optical- Trackball-64325/dp/B9KH63/ref=sr_1_1?ie=UTF8s=electronicsqid=1279698338sr=8-1 - Does it happen all the time when Shotwell is running or just when you have a camera plugged in? All the time, starts as soon as the program loads. - Does it also happen if you try it with another USB mouse? (if you have access to another one that is) Tried with a logitech cordless trackball and did not see the issue - Does the mouse return to normal when you turn off Shotwell? Yes, immediately. - What version of Ubuntu do you have? 10.04 - What version of Shotwell do you have? 0.6.1 - Do you use some kind of external USB hub or is the mouse connected to an USB slot in the computer? Plugged directly into the computer, rear USB port. - Does it also happen if you try connecting the mouse to another USB port? (i.e. directly to the computer if you have one of those external USB hubs) Tried a front USB port and one of the ports on my monitor, same behavior. ** Attachment added: shotwell_lsusb.log http://launchpadlibrarian.net/52248472/shotwell_lsusb.log -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Stephen, at Yorba we purchased a Kensington Ci75m Wireless Notebook Mouse, since this was the mouse mentioned in the log output from Rupert H. above. We have heard your plea and will reopen the ticket, though there may not be much we can do until we can reproduce the problem here. If I search Amazon for [kensington expert mouse] I see a bunch of results, so which mouse do you have, exactly? Could you additionally answer all the questions in Martin's comment #1 above? Thanks! -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Just saw the issue closed as worksforme on yorba. Which Kensington mouse did you guys purchase? Maybe this means it's not all Kensington devices which could also mean it's not just Kensington devices. At any rate, my Expert Mouse (which is actually a poorly named trackball) is definitely wigging out with only Shotwell. I've been using Ubuntu for many years and have never seen this behavior, would love to dump F-Spot for Shotwell, and am basically pleading to get this looked at again. I'd be happy to provide whatever data you need, maybe a donation towards your very own Expert Mouse to reproduce the issue? -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
I have the exact same issue with my Kensington Expert Mouse. Wired USB plugged directly into the computer. ** Attachment added: shotwell_kensington_dmesg.log http://launchpadlibrarian.net/51857273/shotwell_kensington_dmesg.log -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
A couple of users have now reported this problem, so I've created a ticket at http://trac.yorba.org/ticket/2269 . We'll order a Kensington mouse (they're cheap) and investigate a little bit. ** Bug watch added: trac.yorba.org/ #2269 http://trac.yorba.org/ticket/2269 -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
The log you attached when the Kensington mouse is attached: Were you attaching/detaching the mouse during the run, or did you simply run Shotwell with it already attached? -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
I ran Shotwell with the mouse already attached. -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
marking incomplete as the information was requested. ** Changed in: shotwell (Ubuntu) Status: Fix Committed = Incomplete -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Hi Jim, I don't see this problem with a wired Logitech, or Bluetooth MS mouse. It only seems to affect my Kensington mouse. No special drivers, or anything for the Kensington mouse. Please find new lsusb (Line 612) and shotwell log files attached. I attached two Shotwell logs, one with the Kensington mouse attached (shotwell_with_kensington_mouse.log), another without the Kensington mouse (shotwell_no_kensington_mouse.log). I think, you were right with your assumption: When gudev reports of a device attach/detach, Shotwell will scan the device bus looking for all camera-looking devices to determine what's been added or removed. It's this step I'm thinking is causing a problem. However, it should only happen when a device is added or removed (it does *not* happen continuously). I'm concerned that it's this step that's causing issues, perhaps because the mouse is not responding (or responding in an unusual way) and that either Shotwell or gudev keeps pinging it for information. I see these lines in the shotwell log file when the Kensington mouse is attached L 8435 2010-07-10 15:57:15 [DBG] CameraTable.vala:315: udev event: remove on 1-1.4.2:1.0 L 8435 2010-07-10 15:57:15 [DBG] CameraTable.vala:315: udev event: remove on 1-1.4.2 L 8435 2010-07-10 15:57:15 [DBG] CameraTable.vala:315: udev event: add on 1-1.4.2 L 8435 2010-07-10 15:57:15 [DBG] CameraTable.vala:315: udev event: add on 1-1.4.2:1.0 BR// Rupert ** Attachment added: Shotwell log files http://launchpadlibrarian.net/51680984/rh_logs_bug555408.zip -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
Hmm ... I use a Logitech wireless mouse and have not seen this problem. We use a wide variety of mices around the office here (Logitech, Dell, Microsoft, Dynex) and have not seen either. Regarding the log file: this changed in 0.6. The command Martin supplied no longer works. If you run Shotwell like this: % SHOTWELL_LOG=1 shotwell You'll get a log file written to ~/.cache/shotwell/shotwell.log If you could attach that to this report, that could be useful. Also, does your Kensington mouse have any special software installed for it (i.e. mouse assistants, notifiers, mouse button mappers, etc.)? Or are you using special drivers? The original reporter speculated we poll the USB bus. This is technically incorrect. We use gudev to notify us when USB devices are added and removed in order to monitor for cameras. Now, gudev might be polling (although I doubt it). When gudev reports of a device attach/detach, Shotwell will scan the device bus looking for all camera- looking devices to determine what's been added or removed. It's this step I'm thinking is causing a problem. However, it should only happen when a device is added or removed (it does *not* happen continuously). I'm concerned that it's this step that's causing issues, perhaps because the mouse is not responding (or responding in an unusual way) and that either Shotwell or gudev keeps pinging it for information. Looking over your dmesg.txt, I see this repeated every two seconds or so: [ 4744.513164] usb 1-1.1: usbfs: USBDEVFS_CONTROL failed cmd shotwell rqt 128 rq 6 len 1000 ret -110 [ 4744.708903] usb 1-1.1: USB disconnect, address 62 [ 4744.936150] usb 1-1.1: new low speed USB device using ehci_hcd and address 63 [ 4745.036249] usb 1-1.1: configuration #1 chosen from 1 choice [ 4745.040817] input: Kensington Kensington Ci75m Wireless Notebook Mouse as /devices/pci:00/:00:1d.7/usb1/1-1/1-1.1/1-1.1:1.0/input/input183 [ 4745.041075] generic-usb 0003:047D:1048.00AE: input,hidraw3: USB HID v1.10 Mouse [Kensington Kensington Ci75m Wireless Notebook Mouse] on usb-:00:1d.7-1.1/input0 I've been unable to find a definitive reference for the meaning of the -110 return code on the first line, but I've seen on message boards where people say it's a USB time-out. Also, I don't see the Kensington mouse anywhere in the lsusb output you attached. The only mouse-type device in the list is the Apple Keyboard (does it have a trackpad on it?). When you made this log, where was the mouse attached? -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
I'm having the same problem mentioned above in 0.5.0/0.6.1. - Does it happen all the time when Shotwell is running or just when you have a camera plugged in? The problem starts as soon as I start the application and disappears when I close it. - Does it also happen if you try it with another USB mouse? (if you have access to another one that is) it happens only when I connect my Kensington wireless/wire mouse. No problem with logitech usb mouse - Does the mouse return to normal when you turn off Shotwell? yes - What version of Ubuntu do you have? 10.04 - What version of Shotwell do you have? 0.5.0, 0.6.1 - Do you use some kind of external USB hub or is the mouse connected to an USB slow in the computer? HP w2207h with usb ports Apple keyboard with usb ports - Does it also happen if you try connecting the mouse to another USB port? (i.e. directly to the computer if you have one of those external USB hubs) Problem also happens when plugged in to the macbook directly (Kensington) When plugged in to keyboard mouse stops working completely (Kensington) - Can you please save the output of the command sudo lsusb -v and attach that to the bug report? Output for lsub -v and dmesg attached Btw. If I start shotwell in debug mode nothing gets written to the log file. ** Attachment added: lsub_dmesg.zip http://launchpadlibrarian.net/51300216/lsub_dmesg.zip ** Changed in: shotwell (Ubuntu) Status: Fix Committed = Fix Released ** Changed in: shotwell (Ubuntu) Status: Fix Released = Fix Committed -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
This is no longer the case in the latest version from SVN. ** Changed in: shotwell (Ubuntu) Status: New = Fix Committed -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
** Changed in: shotwell (Ubuntu) Importance: Undecided = Low -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 555408] Re: Shotwell makes USB mouse flaky
@probono, thanks for reporting this issue. Though, I use an USB mouse with Shotwell and I never had any problems, so we need some more info to catch this bug. Firstly, can you please start Shotwell from a terminal in debug mode, like this: SHOTWELL_LOG=1 shotwell | tee ~/Desktop/shotwell.log ...and then do whatever you do to make the mouse slow (i.e. attach a camera or just use the mouse for a while). Finally, close Shotwell and attach the shotwell.log file on your desktop to this bug report. Secondly, can you describe the problems a bit more? In particular can you please answer these questions: - Does it happen all the time when Shotwell is running or just when you have a camera plugged in? - Does it also happen if you try it with another USB mouse? (if you have access to another one that is) - Does the mouse return to normal when you turn off Shotwell? - What version of Ubuntu do you have? - What version of Shotwell do you have? - Do you use some kind of external USB hub or is the mouse connected to an USB slow in the computer? - Does it also happen if you try connecting the mouse to another USB port? (i.e. directly to the computer if you have one of those external USB hubs) - Can you please save the output of the command sudo lsusb -v and attach that to the bug report? Thanks. -- Shotwell makes USB mouse flaky https://bugs.launchpad.net/bugs/555408 You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
