[Bug 689426] Re: Confusing error message when an audio call fails
[Expired for empathy (Ubuntu) because there has been no activity for 60 days.] ** Changed in: empathy (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/689426 Title: Confusing error message when an audio call fails To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/empathy/+bug/689426/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 689426] Re: Confusing error message when an audio call fails
Sorry for slow response. I have updated the report with the empathy version and the steps to reproduce. Actually this is not really a bug, but rather just bad error message. ** Description changed: Binary package hint: empathy + + I am using empathy 2.34.0. I received the following message when the sound capture failed during an audio call: There was a failure in the call engine: Could not link source The underlying problem turned out to be incorrect configuration of the default gstreamer source. I had /system/gstreamer/0.10/default/audiosrc GConf key set to "osssrc" while I did not have OSS installed. ALSA-based applications worked perfectly so I had no idea why empathy would fail. - The problem became obvious when I executed the following command: gst- + + So, steps to reproduce: + - Set the value of gconf variable '/system/gstreamer/0.10/default/audiosrc' to 'osssrc' without OSS installed. + - Run empathy. + - Connect to a google talk, for example. + - Try to make an audio or video-call. + + You will receive that confusing message. + + + The problem becomes obvious when I execute the following command: gst- launch-0.10 gconfaudiosrc ! gconfaudiosink - The output clearly showed what went wrong: + The output shows what's wrong: ERROR: from element /GstBin:bin0/GstOssSrc:osssrc0: Could not open audio device for recording. Additional debug info: gstosssrc.c(379): gst_oss_src_open (): /GstBin:bin0/GstOssSrc:osssrc0: Unable to open device /dev/dsp for recording: No such file or directory - I think it would be great if the empathy error "Technical details" - showed this information or at least hint what it was trying to do (open - the "gconfaudiosrc" gstreamer element). - Even a slight modification of the error message could make it vastly more useful: + I think it would be great if the empathy error "Technical details" showed the information reported or at least hint what it was trying to do (open the "gconfaudiosrc" gstreamer element). + + Even a slight modification of the error message could make it vastly more useful, like "Could not link gstreamer source 'gconfaudiosrc'." -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/689426 Title: Confusing error message when an audio call fails -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 689426] Re: Confusing error message when an audio call fails
We'd like to figure out what's causing this bug for you, but we haven't heard back from you in a while. Could you please provide the requested information? Thanks! -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/689426 Title: Confusing error message when an audio call fails -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 689426] Re: Confusing error message when an audio call fails
Your wording in the original report is confusing. From what it looks like you are asking the devs to add that new feature, yet there's a bug in the fact that the audio call failed. So for starters, a clarification of that would be great. Secondly, we have no idea what version of empathy you are reporting this against, so we have no idea what version of empathy to test this bug against. Third, it would be beneficial to use to have a step-by-step instruction on how to reproduce this bug. If we can't reproduce it there's no way for us to fix it. Moving back to incomplete to signify I am waiting for the things mentioned here to be replied to. ** Changed in: empathy (Ubuntu) Importance: Undecided => Low ** Changed in: empathy (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/689426 Title: Confusing error message when an audio call fails -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 689426] Re: Confusing error message when an audio call fails
Changed status to New so it does not expire. The previous status of Incomplete seemed wrong because I can't tell what information is missing. ** Changed in: empathy (Ubuntu) Status: Expired => New -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/689426 Title: Confusing error message when an audio call fails -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 689426] Re: Confusing error message when an audio call fails
[Expired for empathy (Ubuntu) because there has been no activity for 60 days.] ** Changed in: empathy (Ubuntu) Status: Incomplete => Expired -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/689426 Title: Confusing error message when an audio call fails -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 689426] Re: Confusing error message when an audio call fails
I am also having the exact same problem (with video calls too), but so far i havent found an actual solution though. i have very little intimate knowledge of computers in generall, so i'm limited to what i can copy and paste into the command line. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/689426 Title: Confusing error message when an audio call fails -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 689426] Re: Confusing error message when an audio call fails
** Description changed: Binary package hint: empathy I received the following message when the sound capture failed during an audio call: There was a failure in the call engine: Could not link source - The underlying problem turned out to be incorrect configuration of the default gstreamer source. I had /system/gstreamer/0.10/default/audiosrc set to "osssrc" while I did not have OSS installed. + The underlying problem turned out to be incorrect configuration of the default gstreamer source. I had /system/gstreamer/0.10/default/audiosrc GConf key set to "osssrc" while I did not have OSS installed. ALSA-based applications worked perfectly so I had no idea why empathy would fail. The problem became obvious when I executed the following command: gst- launch-0.10 gconfaudiosrc ! gconfaudiosink The output clearly showed what went wrong: ERROR: from element /GstBin:bin0/GstOssSrc:osssrc0: Could not open audio device for recording. Additional debug info: gstosssrc.c(379): gst_oss_src_open (): /GstBin:bin0/GstOssSrc:osssrc0: Unable to open device /dev/dsp for recording: No such file or directory I think it would be great if the empathy error "Technical details" showed this information or at least hint what it was trying to do (open the "gconfaudiosrc" gstreamer element). Even a slight modification of the error message could make it vastly more useful: "Could not link gstreamer source 'gconfaudiosrc'." -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/689426 Title: Confusing error message when an audio call fails -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
