[Bug 775591] Re: Software Center purchase not enabling me to install program, even though I get billed
*** This bug is a duplicate of bug 776179 *** https://bugs.launchpad.net/bugs/776179 Niklas was indeed on the list of people affected by that bug, and was one of the people I contacted about it. So, this is a dupe. ** This bug has been marked a duplicate of bug 776179 LP API error leaves payments as PaymentAuthorised -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to the bug report. https://bugs.launchpad.net/bugs/775591 Title: Software Center purchase not enabling me to install program, even though I get billed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/775591/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 775591] Re: Software Center purchase not enabling me to install program, even though I get billed
Selene, can we mark this as sa duplicate of bug 776179 if that was the underlying issue (ie. has Niklas and others who experienced this confirmed that their payments were cancelled after a few days? I know you emailed everyone, but wasn't sure of the outcome). If that is the case, we can then address bug 776179 before the next LP outage. -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to the bug report. https://bugs.launchpad.net/bugs/775591 Title: Software Center purchase not enabling me to install program, even though I get billed To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/775591/+subscriptions -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 775591] Re: Software Center purchase not enabling me to install program, even though I get billed
Ok, thanks for the help! -- You received this bug notification because you are a member of Ubuntu Bugs, which is a direct subscriber. https://bugs.launchpad.net/bugs/775591 Title: Software Center purchase not enabling me to install program, even though I get billed -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 775591] Re: Software Center purchase not enabling me to install program, even though I get billed
I've created a separate bug 776179 which may be a duplicate, but we'll only know once we can confirm the payment cancellation. -- You received this bug notification because you are a member of Ubuntu Bugs, which is a direct subscriber. https://bugs.launchpad.net/bugs/775591 Title: Software Center purchase not enabling me to install program, even though I get billed -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 775591] Re: Software Center purchase not enabling me to install program, even though I get billed
Thanks for this updated log! Unfortunately it does not contain much information. I added the server developers to this bugreport and they check the server side subscription now. Sorry for the invoncinience. -- You received this bug notification because you are a member of Ubuntu Bugs, which is a direct subscriber. https://bugs.launchpad.net/bugs/775591 Title: Software Center purchase not enabling me to install program, even though I get billed -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 775591] Re: Software Center purchase not enabling me to install program, even though I get billed
Ok, I've removed the ppa's and uncommented the repository which cannot be fetched. When I select "Reinstall previous purchases" I get an empty list :/ ** Attachment added: "My updated software-center.log" https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/775591/+attachment/2106599/+files/software-center.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is a direct subscriber. https://bugs.launchpad.net/bugs/775591 Title: Software Center purchase not enabling me to install program, even though I get billed -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 775591] Re: Software Center purchase not enabling me to install program, even though I get billed
I see some warnings in the log: W:Failed to fetch http://repository.spotify.com/dists/stable/Release Unable to find expected entry 'non-free/source/Sources' in Release file (Wrong sources.list entry or malformed file) , W:Failed to fetch http://ppa.launchpad.net/lookit/stable/ubuntu/dists/natty/main/source/Sources 404 Not Found , W:Failed to fetch http://ppa.launchpad.net/lookit/stable/ubuntu/dists/natty/main/binary-amd64/Packages 404 Not Found That looks like some repositories are not quite working correctly, could you please uncomment them and try the "reinstall previous purchase" menu again? Could you also please attach the log from right-after when you clicked "reinstall-previous-purchase" please? So something like: 1 click on reinstal previous purchase 2 enter credentials (if needed) 3 check the packages that open then 4 close the application 5. attach logfile Do you get any error message or anything like this in step 1 or 2? And what do you see in step 3? Just a empty software-center application list? Thanks, Michael list? -- You received this bug notification because you are a member of Ubuntu Bugs, which is a direct subscriber. https://bugs.launchpad.net/bugs/775591 Title: Software Center purchase not enabling me to install program, even though I get billed -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 775591] Re: Software Center purchase not enabling me to install program, even though I get billed
Here I post the software-center.log file. Also the "File > Reinstall Previous Purchases" method didn't work... ** Attachment added: "The software-center.log file" https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/775591/+attachment/2106372/+files/software-center.log -- You received this bug notification because you are a member of Ubuntu Bugs, which is a direct subscriber. https://bugs.launchpad.net/bugs/775591 Title: Software Center purchase not enabling me to install program, even though I get billed -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 775591] Re: Software Center purchase not enabling me to install program, even though I get billed
Thanks for your bugreport. Could you please attach ~/.cache/software-center/software-center.log to this report? Could you also please check if the option in the menu: File/Reinstall previous purchase works and gives you the ability to install the software? I mark this bug as private for now so just in case the software-center.log contains anything private. I don't think it does, but I want to be sure. Thanks, MIchael ** Visibility changed to: Private -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/775591 Title: Software Center purchase not enabling me to install program, even though I get billed -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
[Bug 775591] Re: Software Center purchase not enabling me to install program, even though I get billed
-- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/775591 Title: Software Center purchase not enabling me to install program, even though I get billed -- ubuntu-bugs mailing list ubuntu-bugs@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
