Re: What do I do with disturbing bug reports in Wine about system crashes?

2007-11-17 Thread Scott Kitterman
On Saturday 17 November 2007 15:13, Scott Ritchie wrote:

 It would be much more efficient if launchpad could just let me set a bug
 as still in need of triage rather than against the Wine package.  I see
 no reason why I should have to file a separate bug containing the same
 information (and, presumably, contacts.)

Sounds like you need to file a bug against LP then.

Scott K

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Re: What do I do with disturbing bug reports in Wine about system crashes?

2007-11-17 Thread Reinhard Tartler
Scott Ritchie [EMAIL PROTECTED] writes:

 Reinhard Tartler wrote:
 Scott Ritchie [EMAIL PROTECTED] writes:
 
 These are clearly not Wine bugs, but it's unclear to me where I should
 refile them.  Wine's exposing a bug somewhere else (probably the driver
 or X), but what should I do?
 
 We haven't done that so far, but would that workflow work for you here?
 
   - open a new bugtask against ubuntu, but don't associate it to 
 any packge
   - reject the wine bugtask
 
 This way the status is properly documented, and bug triagers could help
 you finding the correct package for this bug.
 

 It would be much more efficient if launchpad could just let me set a bug
 as still in need of triage rather than against the Wine package.  I see
 no reason why I should have to file a separate bug containing the same
 information (and, presumably, contacts.)

I was not suggesting filing a new bug, but rather creating a new bugtask
to the existing bug. However doing this could indeed be more
straightforward than it is now.

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Gruesse/greetings,
Reinhard Tartler, KeyID 945348A4


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Re: What do I do with disturbing bug reports in Wine about system crashes?

2007-11-17 Thread Paul Dufresne
For adding a task on an other package, I go to the pink 'Actions' menu
in upper left, click on 'Also affects distribution', choose 'Ubuntu'
as distribution in upper textbox, and the the package you guess the
bug apply in lower textbox. Then click 'continue' button.

I really suggest you guess the package. As a bug triager, that's what
we invite bug reporters to do. So as a developer, your guess may well
be better than what I guess anyway as a bug triager. Most bugs on
Ubuntu get lost for a long time.

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Re: What do I do with disturbing bug reports in Wine about system crashes?

2007-11-15 Thread Reinhard Tartler
Scott Ritchie [EMAIL PROTECTED] writes:

 These are clearly not Wine bugs, but it's unclear to me where I should
 refile them.  Wine's exposing a bug somewhere else (probably the driver
 or X), but what should I do?

We haven't done that so far, but would that workflow work for you here?

  - open a new bugtask against ubuntu, but don't associate it to 
any packge
  - reject the wine bugtask

This way the status is properly documented, and bug triagers could help
you finding the correct package for this bug.

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Gruesse/greetings,
Reinhard Tartler, KeyID 945348A4

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What do I do with disturbing bug reports in Wine about system crashes?

2007-11-14 Thread Scott Ritchie
Fairly often, I'll get a bug report filed against Wine about something
that Wine shouldn't be able to cause - total keyboard deadlocks, frozen
screen, being unable to even ctrl-alt-backspace or ctrl-alt-f1, etc.

These are clearly not Wine bugs, but it's unclear to me where I should
refile them.  Wine's exposing a bug somewhere else (probably the driver
or X), but what should I do?

Thanks,
Scott Ritchie

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Re: What do I do with disturbing bug reports in Wine about system crashes?

2007-11-14 Thread Bryan Haskins
Just a thought, but maybe just categorize them on the wine tracker (those
from the wine tracker obviously) with something such as 'Outside Bug'
generically, or more specifically, if you can determine it 'Video Driver
bug', 'X bug' and so on. On Launchpad anything like that should presumably
be passed on where applicable to some driver tracker, or some-such, or
marked as invalid if it's beyond your reach to triage it. I mean you
shouldn't go out of your way to do research to triage and forward a
misplaced bug report. by the same token, it shouldn't just be written off
instantly either. I guess that's a long way to say that you should use your
own judgment. This isn't an official statement by any means, like I would
have the authority for that, heh, just some advice and thoughts from my past
triaging.

On Nov 14, 2007 5:55 PM, Scott Ritchie [EMAIL PROTECTED] wrote:

 Fairly often, I'll get a bug report filed against Wine about something
 that Wine shouldn't be able to cause - total keyboard deadlocks, frozen
 screen, being unable to even ctrl-alt-backspace or ctrl-alt-f1, etc.

 These are clearly not Wine bugs, but it's unclear to me where I should
 refile them.  Wine's exposing a bug somewhere else (probably the driver
 or X), but what should I do?

 Thanks,
 Scott Ritchie

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Cheers,
Bryan
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