Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
Reply in-line :- On Mon, Aug 3, 2009 at 16:09, Saikiran Madugulahummerbl...@gmail.com wrote: Linux Lingam wrote: so i need to lower my expections. would there be individuals, freelancers, college-students, etc., who'd be interested to offer *paid commercial support* for linux for home-users and for individuals, in your free time? in the NCR region? wish I was in Delhi :) regards niyam Not sure if it helps, but Canonical recently seems to have launched desktop support for home users. http://www.ubuntu.com/news/canonical-ubuntu-desktop-support-services From what little I have interacted with the Canonical guy in India (last year) they are also interested in big business only (unforunately) Some points :- a. Vivek, I disagree when you say updates not having issues. I have seen updates and upgrades making users cry. Some of these bugs are known issues in the release notes and some of them are known couple of days when people do run the upgrade (in large numbers and find an issue and report. ) This I have seen atleast in the last 3-4 years where I have been working/playing with GNU/Linux specifically Ubuntu. b. Niyam, I would not just say after-sales is an issue, there's also an pre-sales issue as well. Please see my trials of trying to buy a lappy at shameless plug http://issuesaroundme.wordpress.com/2009/08/31/unable-to-get-an-laptop/ /shameless plug c. There is also need of lot of awareness building needed for various applications. Canonical has made a good start with the app store but I'm afraid its still too little too late :( d. A good article/blog post about FOSS marketing which does go into some of the aspects can be found at http://itmanagement.earthweb.com/osrc/article.php/3824046/The-Agony-of-FOSS-Branding.htm I am based in Pune, Maharashtra, India. Btw, have you guys thought of doing something on SFD (www.softwarefreedomday.org) as well ? -- Regards, Shirish Agarwal My quotes in this email licensed under CC 3.0 http://creativecommons.org/licenses/by-nc/3.0/ http://flossexperiences.wordpress.com 065C 6D79 A68C E7EA 52B3 8D70 950D 53FB 729A 8B17 -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
okay, so after one week of discussions on this, it emerges no commercial company is interested in offering amc and support to home users of linux. great for windows. so i need to lower my expections. would there be individuals, freelancers, college-students, etc., who'd be interested to offer *paid commercial support* for linux for home-users and for individuals, in your free time? in the NCR region? Even though we dont know the size of the market yet and potential for sustainable revenue, we know there is an opportunity to tap here , and this is probably the right place to find the suitable talent. I am pretty sure there are many individual freelancers around who are capable enough to provide support in free hours , but may think opening a dedicated firm is not a feasible idea due to various reasons. I am willing to take an initiative to start a support firm if there is enough interest. I am based in Chennai as off now, but if there are enough people interested in putting a collaborated team effort, a nationwide organiztion is certainly a possibility. What say folks? thanks gourav -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
On Mon, Aug 3, 2009 at 3:32 PM, Gourav Shah freedom...@gmail.com wrote: okay, so after one week of discussions on this, it emerges no commercial company is interested in offering amc and support to home users of linux. great for windows. so i need to lower my expections. would there be individuals, freelancers, college-students, etc., who'd be interested to offer *paid commercial support* for linux for home-users and for individuals, in your free time? in the NCR region? Even though we dont know the size of the market yet and potential for sustainable revenue, we know there is an opportunity to tap here , and this is probably the right place to find the suitable talent. I am pretty sure there are many individual freelancers around who are capable enough to provide support in free hours , but may think opening a dedicated firm is not a feasible idea due to various reasons. I am willing to take an initiative to start a support firm if there is enough interest. I am based in Chennai as off now, but if there are enough people interested in putting a collaborated team effort, a nationwide organiztion is certainly a possibility. What say folks? I dont know about 'paid' part but we are doing this since last century. In free time installing linux or fixing problems for free.Linux is a community software and best support will come from the community itself. Most of the support is a phone call away :) regards Vivek -- The hidden harmony is better than the obvious!! -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
Dear All, I do not know, whether I too could give my opinion here, since i am using LINUX or about 2 months only. I am now trying to make all my colleagues etc., to start using UBUNTU, and have been getting successful. Those who started using are really really happy with Jaunty. But, i am not very sure whether i could be of any help to them, when any real problem comes. LIke say when the USB is not getting detected, and when printer is not printing, and cannot transfer files in a jiffy, etc. I think it would be best to have some specialised, specific, commercial support to be given for mass and full conversion to UBUNTU / LINUX from windows. I still think and support that a number of people would be very interested to get help and to pay for the services too. thanks for a forum like this. S. sivakumar chennai On Wed, Jul 29, 2009 at 9:46 AM, Linux Lingam linuxlin...@gmail.com wrote: Dear all, this is not a call for volunteers, or even individuals and freelancers who wish to offer paid-support for ubuntu. wish to urgently know, are there companies, big or small, with hired full-time engineers and support staff, that offer support to individuals and home-users, on a per-call and/or AMC basis, both on-site and for walk-in customers? thanks regards niyam -- niyam bhushan -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
AMC for home user?? Wake Up man. On Wed, Jul 29, 2009 at 9:46 AM, Linux Lingamlinuxlin...@gmail.com wrote: Dear all, this is not a call for volunteers, or even individuals and freelancers who wish to offer paid-support for ubuntu. wish to urgently know, are there companies, big or small, with hired full-time engineers and support staff, that offer support to individuals and home-users, on a per-call and/or AMC basis, both on-site and for walk-in customers? thanks regards niyam -- niyam bhushan -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in -- Regards Mir Nazim Phone: +91 9469071855 Skype/GTalk: mirnazim -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
On Wed, Jul 29, 2009 at 9:06 AM, Mir Nazimmirna...@gmail.com wrote: AMC for home user?? Wake Up man. Why not? We have AMCs for Fridge, Air Conditioners and Water Purifiers at home. Similarly I have seen some computer hardware guys going for cleanup and general checking up of home systems on a once in 3 months or so basis. Not all computer users are nerds/geeks. -- A -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
aanjhan, next time you come to delhi, or we meet, am offering you a chocolate for your bang-on-target understanding of my query. it's about time our community understood there are users beyond our aquarium, who don't even know how to swim. they like to keep things simple at home: service centre for their cars; AMC for their airconditioners and fridge and water-purifier; a gardener for their plants; service-engineer for their home-computer; service-number for their 'internet'; cablewallah for their tv; dentist for their teeth; hairdresser for their hairstyles; electrician for blown bulbs and fuses; plumber for those pipes; carpenter to fix grandma's rocking-chair; pest-control guys to keep real bugs away from home; dry-cleaner for the woollens; a special guy to wash and clean the car every week or month; maid to clean the home; accountant to help file taxes; home-stereo repair centre; inverter and batteries supplier and support-staff; home-delivery for food services; and lots more. unless you're rambo, and love to do everything on your own, and are skilled at everything and you have all the time in the world as well. the rest of us ordinary folks need support and services, and hope there are clients that need our products and services as well. i do know that biggies offer linux and foss support, such as IBM, RedHat, Canonical, and a few more. their clients are large enterprises, government, and public-sector undertakings. are there companies that are willing to offer paid-support and AMC-contracts for home-users in delhi, of ubuntu and/or other linux-distros? am not looking for freelancers here today gone tomorrow, or students wanting to make some date-money on a one-off support call, but a company that has engineers and a service center to help a client through on a sustainable basis. regards niyam On Wed, Jul 29, 2009 at 1:15 PM, Aanjhan Raanj...@gmail.com wrote: On Wed, Jul 29, 2009 at 9:06 AM, Mir Nazimmirna...@gmail.com wrote: AMC for home user?? Wake Up man. Why not? We have AMCs for Fridge, Air Conditioners and Water Purifiers at home. Similarly I have seen some computer hardware guys going for cleanup and general checking up of home systems on a once in 3 months or so basis. Not all computer users are nerds/geeks. -- A -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-i -- niyam bhushan -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
On Wed, Jul 29, 2009 at 9:46 AM, Linux Lingamlinuxlin...@gmail.com wrote: Dear all, this is not a call for volunteers, or even individuals and freelancers who wish to offer paid-support for ubuntu. wish to urgently know, are there companies, big or small, with hired full-time engineers and support staff, that offer support to individuals and home-users, on a per-call and/or AMC basis, both on-site and for walk-in customers? would be interesting to know ? if some one is on a more general linux list kindly fwd we may get some more responses. I too know of quite a few people who would be willing to shell out some money for AMC's that support opensource. ram -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
dear ramnarayan, On Thu, Jul 30, 2009 at 12:40 AM, Ramnarayan.Kramnaraya...@gmail.com wrote: On Wed, Jul 29, 2009 at 9:46 AM, Linux Lingamlinuxlin...@gmail.com wrote: Dear all, this is not a call for volunteers, or even individuals and freelancers who wish to offer paid-support for ubuntu. wish to urgently know, are there companies, big or small, with hired full-time engineers and support staff, that offer support to individuals and home-users, on a per-call and/or AMC basis, both on-site and for walk-in customers? would be interesting to know ? if some one is on a more general linux list kindly fwd we may get some more responses. well i am on other lists, but did not x-post as it's not proper netiquette and also am being specific to ubuntu home-users. pointless to be contacted by a company that may want to drive a happy ubuntu customer to their flavour, which may also not be so free, or may even be quite proprietary. I too know of quite a few people who would be willing to shell out some money for AMC's that support opensource. ditto, except i know people with their wallets out of their pockets for this. also, it's been almost 15 hours since i posted this, and no tangible response. contrast with if i had asked for a home-delivery pizza service. no wonder most newbies eventually lose their appetite for linux. regards niyam -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in -- niyam bhushan -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
On Wed, Jul 29, 2009 at 9:21 PM, Linux Lingamlinuxlin...@gmail.com wrote: also, it's been almost 15 hours since i posted this, and no tangible response. contrast with if i had asked for a home-delivery pizza service. no wonder most newbies eventually lose their appetite for linux. One important reason why some folks in the management boards of *big* MNCs or medium firms think twice when asked to move to Open Source solutions. Whose neck to grab in case of failure -- A -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
On Thu, Jul 30, 2009 at 12:51 AM, Linux Lingamlinuxlin...@gmail.com wrote: well i am on other lists, but did not x-post as it's not proper netiquette and also not say x post but just post, am being specific to ubuntu home-users. pointless to be contacted by a company that may want to drive a happy ubuntu customer to their flavour, which may also not be so free, or may even be quite proprietary. true, but the chances are that people who support any Linux will be able to support Ubuntu, also, it's been almost 15 hours since i posted this, and no tangible response. contrast with if i had asked for a home-delivery pizza service. no wonder most newbies eventually lose their appetite for linux. in 2005 the organization i worked for decided to change to Linux, full time, till then i was the only user and did my own installs etc but was not good enough to take on the job (then) so we asked a Linux Guru to help, and he did - came on location setup most of our systems, with the exception of a printer which was Linux unfriendly, Our location being far away (=remote) meant that any support was over phone / mail. Which worked out well. He was / is a Debian fan but got us onto Ubuntu because he felt it would be easier for us GUI and all naa :-) While i agree it may be good to have a company with dedicated engineers etc but it may also be possible that full time Linux people can provide full time support. And i think your question is a seed of an idea where a bunch of folks can get together and start up a service ram -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
Just an add on I know suse provides 1 year of some support if you buy their package which costs Rs 3.5 k (or atleast it did in 2006) ram On Thu, Jul 30, 2009 at 1:04 AM, Ramnarayan.Kramnaraya...@gmail.com wrote: On Thu, Jul 30, 2009 at 12:51 AM, Linux Lingamlinuxlin...@gmail.com wrote: well i am on other lists, but did not x-post as it's not proper netiquette and also not say x post but just post, am being specific to ubuntu home-users. pointless to be contacted by a company that may want to drive a happy ubuntu customer to their flavour, which may also not be so free, or may even be quite proprietary. true, but the chances are that people who support any Linux will be able to support Ubuntu, also, it's been almost 15 hours since i posted this, and no tangible response. contrast with if i had asked for a home-delivery pizza service. no wonder most newbies eventually lose their appetite for linux. in 2005 the organization i worked for decided to change to Linux, full time, till then i was the only user and did my own installs etc but was not good enough to take on the job (then) so we asked a Linux Guru to help, and he did - came on location setup most of our systems, with the exception of a printer which was Linux unfriendly, Our location being far away (=remote) meant that any support was over phone / mail. Which worked out well. He was / is a Debian fan but got us onto Ubuntu because he felt it would be easier for us GUI and all naa :-) While i agree it may be good to have a company with dedicated engineers etc but it may also be possible that full time Linux people can provide full time support. And i think your question is a seed of an idea where a bunch of folks can get together and start up a service ram -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
On Wed, Jul 29, 2009 at 1:42 PM, Linux Lingam linuxlin...@gmail.com wrote: i do know that biggies offer linux and foss support, such as IBM, RedHat, Canonical, and a few more. their clients are large enterprises, government, and public-sector undertakings. are there companies that are willing to offer paid-support and AMC-contracts for home-users in delhi, of ubuntu and/or other linux-distros? am not looking for freelancers here today gone tomorrow, or students wanting to make some date-money on a one-off support call, but a company that has engineers and a service center to help a client through on a sustainable basis. Do AMC companies for computer software (for homes) even exist in India ? I dont count so called AMC contractors who would reinstall the OS for any fault they cant figure out. No one will reinstall an engine for your car when you send it for service. If anyone knows any such company I will be happy to know the name(s). regards Vivek -- The hidden harmony is better than the obvious!! -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
Re: [ubuntu-in] Commercial support and AMC for ubuntu home users in delhi?
On Wed, Jul 29, 2009 at 1:15 PM, Aanjhan R aanj...@gmail.com wrote: On Wed, Jul 29, 2009 at 9:06 AM, Mir Nazimmirna...@gmail.com wrote: AMC for home user?? Wake Up man. Why not? We have AMCs for Fridge, Air Conditioners and Water Purifiers at home. Similarly I have seen some computer hardware guys going for cleanup and general checking up of home systems on a once in 3 months or so basis. Not all computer users are nerds/geeks. IMHO your analogy is not acceptable. The examples you have given belong to hardware or physical machines which have some or the other moving parts, hence they need regular service so as to tune all the components. Software too have moving parts but software like ubuntu have a 6 month release cycle and regular updates ensure everything is in harmony. I know couple of people who are not computer nerds/geeks and use ubuntu. All they do is to ensure regular updates and have never felt the need to call someone for a 'service'. Let me make it clear that when I use the term 'service', I do not count configuring accessories such as printer etc. An end user may need to take help of someone with technical expertise. I refer to service as the process of ensuring all the installed components are in good order, which in case of linux can be done via a cron job :) Concept of service might be valid in winblows world but as of now I cannot see any reason for servicing a linux box that is updated regularly... regards Vivek -- The hidden harmony is better than the obvious!! -- ubuntu-in mailing list ubuntu-in@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-in
