Re: [Ubuntu-phone] Music app refuses to start

2016-06-26 Thread Andrew Hayzen 
Hi Alexander,

This is particularly strange issue. The config files should be created on
the first launch of the
application.
But I'm unsure when the directories are created, as I think this is done by
the platform.


Could you answer the following questions, with relevant outputs or answers.

1. Has the app ever worked before? If so when?

2. Do any other apps not work? Eg media related apps?

3. Which channel and device are you on?
Please post the output of "system-image-cli -i"

4. Have you made the device writeable?

5. What is the output of "ls -al /home/phablet/.config/"

6. What is the output of "ls -al /home/phablet/.cache/upstart/"

7. Are any of the logs to the media stack available?
Note that logs are rotated on reboot, so ensure you have attempted to
launch the app in this session.
Also note that the logs can potentially show what media
(music,photos,videos) you have on the device or have played,
so if you do not want these public, please directly mail me or scrub the
relevant info out.

/home/phablet/.cache/upstart/application-click-com.ubuntu.music_music_2.4.*.log
/home/phablet/.cache/upstart/media-hub.log
/home/phablet/.cache/upstart/mediascanner-2.0.log

8. What is the output of "ps aux | grep media"


Thanks,

Andrew

On 26 June 2016 at 09:15, Alexander  wrote:

> Thank you Simplehuman. Unfortunatly this does not yield anything new. The
> com.ubuntu.music.conf file i already created and also tried toggling the
> firstRun switch.
>
> What is funny is that when the app is uninstalled and re-installed this
> file is not created, not even the directory. To find out if this is a bug
> somebody would have to be a bold adventurer and try to replicate my
> situation by remnaming the directories, then re-installing the app and see
> if the folder/file gets created again. =)
>
> Maybe somebody with enough merit could pinch one of the devs for me and
> tell them that i am willing to cooperate in analysing and tracking down
> what has happened here. SSH access to my device while we are on skype or
> whatever is not a problem.
>
> Else I will have to go ahead and just wipe it all. It would be useless to
> open up a bug, because the information as to what is going on on my phone
> will possibly be wiped also. ;-)  I need my phone to be functional and this
> has been going on for too long to justify not unwrapping the big hammer
> soon.
>
> Cheers, Alexander
>
>
> On 25.06.2016 21:02, Simplehuman wrote:
>
>> You can try to download this folder from my MX4:
>>
>> https://www.dropbox.com/s/h7uhdzci0kf9534/com.ubuntu.music.7z?dl=0
>>
>> 25.06.2016 12:18, Alexander пишет:
>>
>>> Thank you so much Konrad! And also thanks again to the other people. You
>>> are brilliant!
>>>
>>> I finally got around to trying out to get it running again with your
>>> help. Unfortunatly trying is what it was.
>>>
>>> One of the things i tried is toggling the firstRun switch. But to no
>>> avail.
>>>
>>> Anybody who has another idea for me to try, before I have to go through
>>> resetting or even re-flashing my phone? I am willing to coperate! =)
>>>
>>> Alexander
>>>
>>> On 23.06.2016 14:00, Konrad Hofer wrote:
>>>
 here it is:

 less ~/.config/com.ubuntu.music/com.ubuntu.music.conf
 [PlayerSettings]
 repeat=false
 shuffle=false

 [StartupSettings]
 firstRun=false
 queueIndex=5
 tabIndex=2

 less
 ~/.local/share/com.ubuntu.music/Databases/2be3974e34f63282a99a37e9e2077ee4.ini


 [General]
 Description=StorageDatabase
 Driver=QSQLITE
 EstimatedSize=100
 Name=music-app-playlists
 Version=1.0

 On 23/06/16 13:49, Alexander wrote:

> HELP NEEDED Please read below where it says ANYBODY, if you are
> so inclined. Thank you.
>
> On 22.06.2016 21:33, Sigvard Lyth wrote:
>
>> Hi Alexander.
>>
>> Are you using a file manager app to look for them? Because files
>> beginning with a . are hidden. So you need to turn that on to see
>> them. I can't find a way to do that right now. :-(
>>
>> SSH via Terminal... Using Linux private and professional since 2006.
> The directories are not there and manually creating the two
> directories mentioned does NOT do the trick - unfortunately. I need
> something to put in there perhaps? I don't know how the directories
> went away but they are gone! It must be a bug but I cant find any
> relating. Will you help me futher investigate? A phone without being
> able to listen to music suxx bad - it is what i have been using it
> for mostly.
>
>> But use the Go to function in the right upper menu, and go to
>> '/home/phablet/.config/' and maneuver regularly from there.
>>
>> Thank you for your idea but it does not help me. Can you or ANYBODY
> send me your files from the "~/.config/com.ubuntu.music/"
> directory? And perhaps also from "~/.local/share/com.ubuntu.music/" ?
>
> Thak you so much! I

Re: [Ubuntu-phone] Music app refuses to start

2016-06-26 Thread Alexander 
Thank you Simplehuman. Unfortunatly this does not yield anything new. 
The com.ubuntu.music.conf file i already created and also tried toggling 
the firstRun switch.


What is funny is that when the app is uninstalled and re-installed this 
file is not created, not even the directory. To find out if this is a 
bug somebody would have to be a bold adventurer and try to replicate my 
situation by remnaming the directories, then re-installing the app and 
see if the folder/file gets created again. =)


Maybe somebody with enough merit could pinch one of the devs for me and 
tell them that i am willing to cooperate in analysing and tracking down 
what has happened here. SSH access to my device while we are on skype or 
whatever is not a problem.


Else I will have to go ahead and just wipe it all. It would be useless 
to open up a bug, because the information as to what is going on on my 
phone will possibly be wiped also. ;-)  I need my phone to be functional 
and this has been going on for too long to justify not unwrapping the 
big hammer soon.


Cheers, Alexander

On 25.06.2016 21:02, Simplehuman wrote:

You can try to download this folder from my MX4:

https://www.dropbox.com/s/h7uhdzci0kf9534/com.ubuntu.music.7z?dl=0

25.06.2016 12:18, Alexander пишет:
Thank you so much Konrad! And also thanks again to the other people. 
You are brilliant!


I finally got around to trying out to get it running again with your 
help. Unfortunatly trying is what it was.


One of the things i tried is toggling the firstRun switch. But to no 
avail.


Anybody who has another idea for me to try, before I have to go 
through resetting or even re-flashing my phone? I am willing to 
coperate! =)


Alexander

On 23.06.2016 14:00, Konrad Hofer wrote:

here it is:

less ~/.config/com.ubuntu.music/com.ubuntu.music.conf
[PlayerSettings]
repeat=false
shuffle=false

[StartupSettings]
firstRun=false
queueIndex=5
tabIndex=2

less
~/.local/share/com.ubuntu.music/Databases/2be3974e34f63282a99a37e9e2077ee4.ini 



[General]
Description=StorageDatabase
Driver=QSQLITE
EstimatedSize=100
Name=music-app-playlists
Version=1.0

On 23/06/16 13:49, Alexander wrote:

HELP NEEDED Please read below where it says ANYBODY, if you are
so inclined. Thank you.

On 22.06.2016 21:33, Sigvard Lyth wrote:

Hi Alexander.

Are you using a file manager app to look for them? Because files
beginning with a . are hidden. So you need to turn that on to see
them. I can't find a way to do that right now. :-(


SSH via Terminal... Using Linux private and professional since 2006.
The directories are not there and manually creating the two
directories mentioned does NOT do the trick - unfortunately. I need
something to put in there perhaps? I don't know how the directories
went away but they are gone! It must be a bug but I cant find any
relating. Will you help me futher investigate? A phone without being
able to listen to music suxx bad - it is what i have been using it
for mostly.

But use the Go to function in the right upper menu, and go to
'/home/phablet/.config/' and maneuver regularly from there.


Thank you for your idea but it does not help me. Can you or ANYBODY
send me your files from the "~/.config/com.ubuntu.music/"
directory? And perhaps also from "~/.local/share/com.ubuntu.music/" ?

Thak you so much! It would help me to move forward.

Alexander



Good luck!


Den ons. 22. jun. 2016, 15.47 skrev Alexander
mailto:alexanderki...@gmail.com>>:

 The directories you mentioned do not exist on my phone?!? I
 uninstalled the app and installed it again. Same issue and the
 directories still don't exist. Perhaps somehow they went away
 and the app does not check on first run because it comes
 installed as default?

 How can I manually create those directories and put into them
 what the app expects to be starting? Can somebody with a
 Aquaris 5 just send me the contents of those two directories
 from his phone so i can see what happens? Seems the way
 forward or are there other ideas?

 Cheers Alexander


 On 22.06.2016 14:06, Andrew Hayzen wrote:

 Hi Alexander,

 Firstly I'm sorry to hear that you are having this bad
 experience and hope we can resolve the issue.

 The locations that the music app stores configuration files
 are as follows:
 ~/.config/com.ubuntu.music/  (for general settings)
 ~/.local/share/com.ubuntu.music/   (for databases of your
 playlists)

 This issue could be due to a stale lock file bug [0], I would
 be interested to know if there are any files ending .lock in
 those directories (if there are try deleting just the .lock
 files and relaunching the app).

 Otherwise try deleting all the files in the directories to
 see if the app launches correctly (in this case it might be
 useful to take a copy of the files so we can debug later).

 Let me know if you need additional help removing the relevant
 files.

 Th

Re: [Ubuntu-phone] Music app refuses to start

2016-06-25 Thread Simplehuman 

You can try to download this folder from my MX4:

https://www.dropbox.com/s/h7uhdzci0kf9534/com.ubuntu.music.7z?dl=0

25.06.2016 12:18, Alexander пишет:
Thank you so much Konrad! And also thanks again to the other people. 
You are brilliant!


I finally got around to trying out to get it running again with your 
help. Unfortunatly trying is what it was.


One of the things i tried is toggling the firstRun switch. But to no 
avail.


Anybody who has another idea for me to try, before I have to go 
through resetting or even re-flashing my phone? I am willing to 
coperate! =)


Alexander

On 23.06.2016 14:00, Konrad Hofer wrote:

here it is:

less ~/.config/com.ubuntu.music/com.ubuntu.music.conf
[PlayerSettings]
repeat=false
shuffle=false

[StartupSettings]
firstRun=false
queueIndex=5
tabIndex=2

less
~/.local/share/com.ubuntu.music/Databases/2be3974e34f63282a99a37e9e2077ee4.ini 



[General]
Description=StorageDatabase
Driver=QSQLITE
EstimatedSize=100
Name=music-app-playlists
Version=1.0

On 23/06/16 13:49, Alexander wrote:

HELP NEEDED Please read below where it says ANYBODY, if you are
so inclined. Thank you.

On 22.06.2016 21:33, Sigvard Lyth wrote:

Hi Alexander.

Are you using a file manager app to look for them? Because files
beginning with a . are hidden. So you need to turn that on to see
them. I can't find a way to do that right now. :-(


SSH via Terminal... Using Linux private and professional since 2006.
The directories are not there and manually creating the two
directories mentioned does NOT do the trick - unfortunately. I need
something to put in there perhaps? I don't know how the directories
went away but they are gone! It must be a bug but I cant find any
relating. Will you help me futher investigate? A phone without being
able to listen to music suxx bad - it is what i have been using it
for mostly.

But use the Go to function in the right upper menu, and go to
'/home/phablet/.config/' and maneuver regularly from there.


Thank you for your idea but it does not help me. Can you or ANYBODY
send me your files from the "~/.config/com.ubuntu.music/"
directory? And perhaps also from "~/.local/share/com.ubuntu.music/" ?

Thak you so much! It would help me to move forward.

Alexander



Good luck!


Den ons. 22. jun. 2016, 15.47 skrev Alexander
mailto:alexanderki...@gmail.com>>:

 The directories you mentioned do not exist on my phone?!? I
 uninstalled the app and installed it again. Same issue and the
 directories still don't exist. Perhaps somehow they went away
 and the app does not check on first run because it comes
 installed as default?

 How can I manually create those directories and put into them
 what the app expects to be starting? Can somebody with a
 Aquaris 5 just send me the contents of those two directories
 from his phone so i can see what happens? Seems the way
 forward or are there other ideas?

 Cheers Alexander


 On 22.06.2016 14:06, Andrew Hayzen wrote:

 Hi Alexander,

 Firstly I'm sorry to hear that you are having this bad
 experience and hope we can resolve the issue.

 The locations that the music app stores configuration files
 are as follows:
 ~/.config/com.ubuntu.music/  (for general settings)
 ~/.local/share/com.ubuntu.music/   (for databases of your
 playlists)

 This issue could be due to a stale lock file bug [0], I would
 be interested to know if there are any files ending .lock in
 those directories (if there are try deleting just the .lock
 files and relaunching the app).

 Otherwise try deleting all the files in the directories to
 see if the app launches correctly (in this case it might be
 useful to take a copy of the files so we can debug later).

 Let me know if you need additional help removing the relevant
 files.

 Thanks,

 Andrew

 0 -
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1576989 



 On 22 June 2016 at 12:26, Alexander
<alexanderki...@gmail.com>
 wrote:

 Hello folks!

 The Music App refuses to start past the load screen and
 just shuts down. Aquaris E5, OTA 11.

 I would like to try and delete all its settings and files
 and have it re-initialise to see if it helps, but I can't
 seem to find all the files.

 Can somebody please point me in the right direction?

 Cheers,

 Alexander

 --
 Mailing list: https://launchpad.net/~ubuntu-phone
 
 Post to : ubuntu-phone@lists.launchpad.net
 
 Unsubscribe : https://launchpad.net/~ubuntu-phone
 
 More help   : https://help.launchpad.net/ListHelp



 --
 Mailing list: https://launchpad.net/~ubuntu-phone

Re: [Ubuntu-phone] Music app refuses to start

2016-06-25 Thread Alexander 
Thank you so much Konrad! And also thanks again to the other people. You 
are brilliant!


I finally got around to trying out to get it running again with your 
help. Unfortunatly trying is what it was.


One of the things i tried is toggling the firstRun switch. But to no avail.

Anybody who has another idea for me to try, before I have to go through 
resetting or even re-flashing my phone? I am willing to coperate! =)


Alexander

On 23.06.2016 14:00, Konrad Hofer wrote:

here it is:

less ~/.config/com.ubuntu.music/com.ubuntu.music.conf
[PlayerSettings]
repeat=false
shuffle=false

[StartupSettings]
firstRun=false
queueIndex=5
tabIndex=2

less
~/.local/share/com.ubuntu.music/Databases/2be3974e34f63282a99a37e9e2077ee4.ini

[General]
Description=StorageDatabase
Driver=QSQLITE
EstimatedSize=100
Name=music-app-playlists
Version=1.0

On 23/06/16 13:49, Alexander wrote:

HELP NEEDED Please read below where it says ANYBODY, if you are
so inclined. Thank you.

On 22.06.2016 21:33, Sigvard Lyth wrote:

Hi Alexander.

Are you using a file manager app to look for them? Because files
beginning with a . are hidden. So you need to turn that on to see
them. I can't find a way to do that right now. :-(


SSH via Terminal... Using Linux private and professional since 2006.
The directories are not there and manually creating the two
directories mentioned does NOT do the trick - unfortunately. I need
something to put in there perhaps? I don't know how the directories
went away but they are gone! It must be a bug but I cant find any
relating. Will you help me futher investigate? A phone without being
able to listen to music suxx bad - it is what i have been using it
for mostly.

But use the Go to function in the right upper menu, and go to
'/home/phablet/.config/' and maneuver regularly from there.


Thank you for your idea but it does not help me. Can you or ANYBODY
send me your files from the "~/.config/com.ubuntu.music/"
directory? And perhaps also from "~/.local/share/com.ubuntu.music/" ?

Thak you so much! It would help me to move forward.

Alexander



Good luck!


Den ons. 22. jun. 2016, 15.47 skrev Alexander
mailto:alexanderki...@gmail.com>>:

 The directories you mentioned do not exist on my phone?!? I
 uninstalled the app and installed it again. Same issue and the
 directories still don't exist. Perhaps somehow they went away
 and the app does not check on first run because it comes
 installed as default?

 How can I manually create those directories and put into them
 what the app expects to be starting? Can somebody with a
 Aquaris 5 just send me the contents of those two directories
 from his phone so i can see what happens? Seems the way
 forward or are there other ideas?

 Cheers Alexander


 On 22.06.2016 14:06, Andrew Hayzen wrote:

 Hi Alexander,

 Firstly I'm sorry to hear that you are having this bad
 experience and hope we can resolve the issue.

 The locations that the music app stores configuration files
 are as follows:
 ~/.config/com.ubuntu.music/  (for general settings)
 ~/.local/share/com.ubuntu.music/   (for databases of your
 playlists)

 This issue could be due to a stale lock file bug [0], I would
 be interested to know if there are any files ending .lock in
 those directories (if there are try deleting just the .lock
 files and relaunching the app).

 Otherwise try deleting all the files in the directories to
 see if the app launches correctly (in this case it might be
 useful to take a copy of the files so we can debug later).

 Let me know if you need additional help removing the relevant
 files.

 Thanks,

 Andrew

 0 -
 https://bugs.launchpad.net/canonical-devices-system-image/+bug/1576989

 On 22 June 2016 at 12:26, Alexander
 <alexanderki...@gmail.com>
 wrote:

 Hello folks!

 The Music App refuses to start past the load screen and
 just shuts down. Aquaris E5, OTA 11.

 I would like to try and delete all its settings and files
 and have it re-initialise to see if it helps, but I can't
 seem to find all the files.

 Can somebody please point me in the right direction?

 Cheers,

 Alexander

 --
 Mailing list: https://launchpad.net/~ubuntu-phone
 
 Post to : ubuntu-phone@lists.launchpad.net
 
 Unsubscribe : https://launchpad.net/~ubuntu-phone
 
 More help   : https://help.launchpad.net/ListHelp



 --
 Mailing list: https://launchpad.net/~ubuntu-phone
 
 Post to : ubuntu-phone@lists.launchpad.net
 
 Unsubscribe : https://launchpad.net/~ub

Re: [Ubuntu-phone] Music app refuses to start

2016-06-23 Thread Konrad Hofer 
here it is:

less ~/.config/com.ubuntu.music/com.ubuntu.music.conf
[PlayerSettings]
repeat=false
shuffle=false

[StartupSettings]
firstRun=false
queueIndex=5
tabIndex=2

less
~/.local/share/com.ubuntu.music/Databases/2be3974e34f63282a99a37e9e2077ee4.ini

[General]
Description=StorageDatabase
Driver=QSQLITE
EstimatedSize=100
Name=music-app-playlists
Version=1.0

On 23/06/16 13:49, Alexander wrote:
> HELP NEEDED Please read below where it says ANYBODY, if you are
> so inclined. Thank you.
> 
> On 22.06.2016 21:33, Sigvard Lyth wrote:
>>
>> Hi Alexander.
>>
>> Are you using a file manager app to look for them? Because files
>> beginning with a . are hidden. So you need to turn that on to see
>> them. I can't find a way to do that right now. :-(
>>
> SSH via Terminal... Using Linux private and professional since 2006.
> The directories are not there and manually creating the two
> directories mentioned does NOT do the trick - unfortunately. I need
> something to put in there perhaps? I don't know how the directories
> went away but they are gone! It must be a bug but I cant find any
> relating. Will you help me futher investigate? A phone without being
> able to listen to music suxx bad - it is what i have been using it
> for mostly.  
>>
>> But use the Go to function in the right upper menu, and go to
>> '/home/phablet/.config/' and maneuver regularly from there.
>>
> 
> Thank you for your idea but it does not help me. Can you or ANYBODY
> send me your files from the "~/.config/com.ubuntu.music/" 
> directory? And perhaps also from "~/.local/share/com.ubuntu.music/" ?
> 
> Thak you so much! It would help me to move forward.
> 
> Alexander
> 
> 
>> Good luck!
>>
>>
>> Den ons. 22. jun. 2016, 15.47 skrev Alexander
>> mailto:alexanderki...@gmail.com>>:
>>
>> The directories you mentioned do not exist on my phone?!? I
>> uninstalled the app and installed it again. Same issue and the
>> directories still don't exist. Perhaps somehow they went away
>> and the app does not check on first run because it comes
>> installed as default?
>>
>> How can I manually create those directories and put into them
>> what the app expects to be starting? Can somebody with a
>> Aquaris 5 just send me the contents of those two directories
>> from his phone so i can see what happens? Seems the way
>> forward or are there other ideas?
>>
>> Cheers Alexander
>>
>>
>> On 22.06.2016 14:06, Andrew Hayzen wrote:
>>> Hi Alexander,
>>>
>>> Firstly I'm sorry to hear that you are having this bad
>>> experience and hope we can resolve the issue.
>>>
>>> The locations that the music app stores configuration files
>>> are as follows:
>>> ~/.config/com.ubuntu.music/  (for general settings)
>>> ~/.local/share/com.ubuntu.music/   (for databases of your
>>> playlists)
>>>
>>> This issue could be due to a stale lock file bug [0], I would
>>> be interested to know if there are any files ending .lock in
>>> those directories (if there are try deleting just the .lock
>>> files and relaunching the app).
>>>
>>> Otherwise try deleting all the files in the directories to
>>> see if the app launches correctly (in this case it might be
>>> useful to take a copy of the files so we can debug later).
>>>
>>> Let me know if you need additional help removing the relevant
>>> files.
>>>
>>> Thanks,
>>>
>>> Andrew
>>>
>>> 0 -
>>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1576989
>>>
>>> On 22 June 2016 at 12:26, Alexander
>>> <alexanderki...@gmail.com>
>>> wrote:
>>>
>>> Hello folks!
>>>
>>> The Music App refuses to start past the load screen and
>>> just shuts down. Aquaris E5, OTA 11.
>>>
>>> I would like to try and delete all its settings and files
>>> and have it re-initialise to see if it helps, but I can't
>>> seem to find all the files.
>>>
>>> Can somebody please point me in the right direction?
>>>
>>> Cheers,
>>>
>>> Alexander
>>>
>>> -- 
>>> Mailing list: https://launchpad.net/~ubuntu-phone
>>> 
>>> Post to : ubuntu-phone@lists.launchpad.net
>>> 
>>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>>> 
>>> More help   : https://help.launchpad.net/ListHelp
>>>
>>>
>>
>> --
>> Mailing list: https://launchpad.net/~ubuntu-phone
>> 
>> Post to : ubuntu-phone@lists.launchpad.net
>> 
>> Unsubscribe : https://launchpad.net/~ubuntu-phone
>> 
>> More help   : https://help.launchpad.net/ListHelp
>>
> 
> 
> 

-- 
Mailing list: https://launchpad.net/~

Re: [Ubuntu-phone] Music app refuses to start

2016-06-23 Thread Andrea Bernabei 
On Thu, Jun 23, 2016 at 12:49 PM, Alexander 
wrote:

> HELP NEEDED Please read below where it says ANYBODY, if you are so
> inclined. Thank you.
>
>
HI Alex,

can you show the ouput of "ls -al /home/phablet/.config" please?


> On 22.06.2016 21:33, Sigvard Lyth wrote:
>
> Hi Alexander.
>
> Are you using a file manager app to look for them? Because files beginning
> with a . are hidden. So you need to turn that on to see them. I can't find
> a way to do that right now. :-(
>
> SSH via Terminal... Using Linux private and professional since 2006. The
> directories are not there and manually creating the two directories
> mentioned does NOT do the trick - unfortunately. I need something to put in
> there perhaps? I don't know how the directories went away but they are
> gone! It must be a bug but I cant find any relating. Will you help me
> futher investigate? A phone without being able to listen to music suxx bad
> - it is what i have been using it for mostly.
>
> But use the Go to function in the right upper menu, and go to
> '/home/phablet/.config/' and maneuver regularly from there.
>
>
> Thank you for your idea but it does not help me. Can you or ANYBODY send
> me your files from the "~/.config/com.ubuntu.music/"  directory? And
> perhaps also from "~/.local/share/com.ubuntu.music/" ?
>
> Thak you so much! It would help me to move forward.
>
> Alexander
>
>
>
> Good luck!
>
> Den ons. 22. jun. 2016, 15.47 skrev Alexander :
>
>> The directories you mentioned do not exist on my phone?!? I uninstalled
>> the app and installed it again. Same issue and the directories still don't
>> exist. Perhaps somehow they went away and the app does not check on first
>> run because it comes installed as default?
>>
>> How can I manually create those directories and put into them what the
>> app expects to be starting? Can somebody with a Aquaris 5 just send me the
>> contents of those two directories from his phone so i can see what happens?
>> Seems the way forward or are there other ideas?
>>
>> Cheers Alexander
>>
>>
>> On 22.06.2016 14:06, Andrew Hayzen wrote:
>>
>> Hi Alexander,
>>
>> Firstly I'm sorry to hear that you are having this bad experience and
>> hope we can resolve the issue.
>>
>> The locations that the music app stores configuration files are as
>> follows:
>> ~/.config/com.ubuntu.music/  (for general settings)
>> ~/.local/share/com.ubuntu.music/   (for databases of your playlists)
>>
>> This issue could be due to a stale lock file bug [0], I would be
>> interested to know if there are any files ending .lock in those directories
>> (if there are try deleting just the .lock files and relaunching the app).
>>
>> Otherwise try deleting all the files in the directories to see if the app
>> launches correctly (in this case it might be useful to take a copy of the
>> files so we can debug later).
>>
>> Let me know if you need additional help removing the relevant files.
>>
>> Thanks,
>>
>> Andrew
>>
>> 0 -
>> https://bugs.launchpad.net/canonical-devices-system-image/+bug/1576989
>>
>> On 22 June 2016 at 12:26, Alexander < 
>> alexanderki...@gmail.com> wrote:
>>
>>> Hello folks!
>>>
>>> The Music App refuses to start past the load screen and just shuts down.
>>> Aquaris E5, OTA 11.
>>>
>>> I would like to try and delete all its settings and files and have it
>>> re-initialise to see if it helps, but I can't seem to find all the files.
>>>
>>> Can somebody please point me in the right direction?
>>>
>>> Cheers,
>>>
>>> Alexander
>>>
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Re: [Ubuntu-phone] Music app refuses to start

2016-06-23 Thread Alexander 
HELP NEEDED Please read below where it says ANYBODY, if you are so 
inclined. Thank you.


On 22.06.2016 21:33, Sigvard Lyth wrote:


Hi Alexander.

Are you using a file manager app to look for them? Because files 
beginning with a . are hidden. So you need to turn that on to see 
them. I can't find a way to do that right now. :-(


SSH via Terminal... Using Linux private and professional since 2006. The 
directories are not there and manually creating the two directories 
mentioned does NOT do the trick - unfortunately. I need something to put 
in there perhaps? I don't know how the directories went away but they 
are gone! It must be a bug but I cant find any relating. Will you help 
me futher investigate? A phone without being able to listen to music 
suxx bad - it is what i have been using it for mostly.


But use the Go to function in the right upper menu, and go to 
'/home/phablet/.config/' and maneuver regularly from there.




Thank you for your idea but it does not help me. Can you or ANYBODY send 
me your files from the "~/.config/com.ubuntu.music/" directory? And 
perhaps also from "~/.local/share/com.ubuntu.music/" ?


Thak you so much! It would help me to move forward.

Alexander



Good luck!


Den ons. 22. jun. 2016, 15.47 skrev Alexander 
mailto:alexanderki...@gmail.com>>:


The directories you mentioned do not exist on my phone?!? I
uninstalled the app and installed it again. Same issue and the
directories still don't exist. Perhaps somehow they went away and
the app does not check on first run because it comes installed as
default?

How can I manually create those directories and put into them what
the app expects to be starting? Can somebody with a Aquaris 5 just
send me the contents of those two directories from his phone so i
can see what happens? Seems the way forward or are there other ideas?

Cheers Alexander


On 22.06.2016 14:06, Andrew Hayzen wrote:

Hi Alexander,

Firstly I'm sorry to hear that you are having this bad experience
and hope we can resolve the issue.

The locations that the music app stores configuration files are
as follows:
~/.config/com.ubuntu.music/  (for general settings)
~/.local/share/com.ubuntu.music/   (for databases of your playlists)

This issue could be due to a stale lock file bug [0], I would be
interested to know if there are any files ending .lock in those
directories (if there are try deleting just the .lock files and
relaunching the app).

Otherwise try deleting all the files in the directories to see if
the app launches correctly (in this case it might be useful to
take a copy of the files so we can debug later).

Let me know if you need additional help removing the relevant files.

Thanks,

Andrew

0 -
https://bugs.launchpad.net/canonical-devices-system-image/+bug/1576989

On 22 June 2016 at 12:26, Alexander mailto:alexanderki...@gmail.com>> wrote:

Hello folks!

The Music App refuses to start past the load screen and just
shuts down. Aquaris E5, OTA 11.

I would like to try and delete all its settings and files and
have it re-initialise to see if it helps, but I can't seem to
find all the files.

Can somebody please point me in the right direction?

Cheers,

Alexander

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Re: [Ubuntu-phone] Music app refuses to start

2016-06-22 Thread Sigvard Lyth 
Hi Alexander.

Are you using a file manager app to look for them? Because files beginning
with a . are hidden. So you need to turn that on to see them. I can't find
a way to do that right now. :-(

But use the Go to function in the right upper menu, and go to
'/home/phablet/.config/' and maneuver regularly from there.

Good luck!

Den ons. 22. jun. 2016, 15.47 skrev Alexander :

> The directories you mentioned do not exist on my phone?!? I uninstalled
> the app and installed it again. Same issue and the directories still don't
> exist. Perhaps somehow they went away and the app does not check on first
> run because it comes installed as default?
>
> How can I manually create those directories and put into them what the app
> expects to be starting? Can somebody with a Aquaris 5 just send me the
> contents of those two directories from his phone so i can see what happens?
> Seems the way forward or are there other ideas?
>
> Cheers Alexander
>
>
> On 22.06.2016 14:06, Andrew Hayzen wrote:
>
> Hi Alexander,
>
> Firstly I'm sorry to hear that you are having this bad experience and hope
> we can resolve the issue.
>
> The locations that the music app stores configuration files are as follows:
> ~/.config/com.ubuntu.music/  (for general settings)
> ~/.local/share/com.ubuntu.music/   (for databases of your playlists)
>
> This issue could be due to a stale lock file bug [0], I would be
> interested to know if there are any files ending .lock in those directories
> (if there are try deleting just the .lock files and relaunching the app).
>
> Otherwise try deleting all the files in the directories to see if the app
> launches correctly (in this case it might be useful to take a copy of the
> files so we can debug later).
>
> Let me know if you need additional help removing the relevant files.
>
> Thanks,
>
> Andrew
>
> 0 - https://bugs.launchpad.net/canonical-devices-system-image/+bug/1576989
>
> On 22 June 2016 at 12:26, Alexander  wrote:
>
>> Hello folks!
>>
>> The Music App refuses to start past the load screen and just shuts down.
>> Aquaris E5, OTA 11.
>>
>> I would like to try and delete all its settings and files and have it
>> re-initialise to see if it helps, but I can't seem to find all the files.
>>
>> Can somebody please point me in the right direction?
>>
>> Cheers,
>>
>> Alexander
>>
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Re: [Ubuntu-phone] Music app refuses to start

2016-06-22 Thread Alexander 
The directories you mentioned do not exist on my phone?!? I uninstalled 
the app and installed it again. Same issue and the directories still 
don't exist. Perhaps somehow they went away and the app does not check 
on first run because it comes installed as default?


How can I manually create those directories and put into them what the 
app expects to be starting? Can somebody with a Aquaris 5 just send me 
the contents of those two directories from his phone so i can see what 
happens? Seems the way forward or are there other ideas?


Cheers Alexander

On 22.06.2016 14:06, Andrew Hayzen wrote:

Hi Alexander,

Firstly I'm sorry to hear that you are having this bad experience and 
hope we can resolve the issue.


The locations that the music app stores configuration files are as 
follows:

~/.config/com.ubuntu.music/  (for general settings)
~/.local/share/com.ubuntu.music/   (for databases of your playlists)

This issue could be due to a stale lock file bug [0], I would be 
interested to know if there are any files ending .lock in those 
directories (if there are try deleting just the .lock files and 
relaunching the app).


Otherwise try deleting all the files in the directories to see if the 
app launches correctly (in this case it might be useful to take a copy 
of the files so we can debug later).


Let me know if you need additional help removing the relevant files.

Thanks,

Andrew

0 - https://bugs.launchpad.net/canonical-devices-system-image/+bug/1576989

On 22 June 2016 at 12:26, Alexander > wrote:


Hello folks!

The Music App refuses to start past the load screen and just shuts
down. Aquaris E5, OTA 11.

I would like to try and delete all its settings and files and have
it re-initialise to see if it helps, but I can't seem to find all
the files.

Can somebody please point me in the right direction?

Cheers,

Alexander

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Re: [Ubuntu-phone] Music app refuses to start

2016-06-22 Thread Wayne Ward 
Try open store 
Then tweak geek 
Lets you clear all cache or settings on any app! Very handy ;)

Amongst other things...

Wayne 
On Wednesday, 22 June 2016 12:26:40 BST,lexander  
wrote:

Hello folks!

The Music App refuses to start past the load screen and just shuts down. 
Aquaris E5, OTA 11.


I would like to try and delete all its settings and files and have it 
re-initialise to see if it helps, but I can't seem to find all the files.


Can somebody please point me in the right direction?

Cheers,

Alexander





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Re: [Ubuntu-phone] Music app refuses to start

2016-06-22 Thread Andrew Hayzen 
Hi Alexander,

Firstly I'm sorry to hear that you are having this bad experience and hope
we can resolve the issue.

The locations that the music app stores configuration files are as follows:
~/.config/com.ubuntu.music/  (for general settings)
~/.local/share/com.ubuntu.music/   (for databases of your playlists)

This issue could be due to a stale lock file bug [0], I would be interested
to know if there are any files ending .lock in those directories (if there
are try deleting just the .lock files and relaunching the app).

Otherwise try deleting all the files in the directories to see if the app
launches correctly (in this case it might be useful to take a copy of the
files so we can debug later).

Let me know if you need additional help removing the relevant files.

Thanks,

Andrew

0 - https://bugs.launchpad.net/canonical-devices-system-image/+bug/1576989

On 22 June 2016 at 12:26, Alexander  wrote:

> Hello folks!
>
> The Music App refuses to start past the load screen and just shuts down.
> Aquaris E5, OTA 11.
>
> I would like to try and delete all its settings and files and have it
> re-initialise to see if it helps, but I can't seem to find all the files.
>
> Can somebody please point me in the right direction?
>
> Cheers,
>
> Alexander
>
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[Ubuntu-phone] Music app refuses to start

2016-06-22 Thread Alexander 

Hello folks!

The Music App refuses to start past the load screen and just shuts down. 
Aquaris E5, OTA 11.


I would like to try and delete all its settings and files and have it 
re-initialise to see if it helps, but I can't seem to find all the files.


Can somebody please point me in the right direction?

Cheers,

Alexander

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