Re: [ubuntu-uk] UK Providers
Jacob Mansfield wrote: the oniric install is just for their VPS. So there's even less reason for their site to be down. Perhaps it's just that IT vet have decided to drop that name. -- Avi -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] I'm new
On 24/07/11 18:19, Alan Bell wrote: On 24/07/11 10:58, a.hun...@visuality-group.co.uk wrote: Hi! I'm new to all this, but been reading the discussions coming in through the emails. Is it just me, or is there some sort of petty argument going on? Am I reading it wrong? Love to all! Alex. Welcome Alex, there is indeed a long email conversation going on, I assume you are referring to the Re: [ubuntu-uk] Um, why am I blocked from #ubuntu-uk thread which actually isn't about anyone specific being blocked from the channel, it was accidentally set to only allow registered users for a few hours and is back to open access now. We generally try to keep this mailing list and the IRC channel polite and constructive at all times. This is community support, which means we all help each other, there is no dividing line between those helping and those needing help with an issue, and we all have access to the same information. Sometimes there is no immediate solution to a problem, which can cause frustration from time to time, but we do try to point people in the right direction to find a solution to their problem. Alan. Apropos - and sorry, don't want to whinge to people who're freely giving their time - but thought you'd want to know - I just got an email from one of the people we taught last week to come to the IRC channel for help because BT can't help her as they don't support Linux. This is what she said (and by forum, she means IRC): The chap on the Ubuntu forum who's responded to my plea for help has just given me technical jargon answers I simply don't understand and he's putting me off Ubuntu. This woman is by no means an idiot but she's left a larger organisation, where she had tech support, to start her own non-profit and now has to DIY - she was pretty enthusiastic about Ubuntu at the session we did and the welcome she got on IRC at the session was great - so she has gone ahead and installed her own laptop. But she's bringing the laptop back here for a Fossbox volunteer to look at. It sounds like it's a simple problem with wifi on a BT hub - but she has no prior understanding of networks so she needs simple step-by-step support. This isn't the first time someone boomerangs off Ubuntu-UK back to Fossbox wailing that they don't understand what's been said to them. I know it's often frustrating having to explain the most basic things to people and translate to plain English, but that's what it takes to get beyond the techie-sphere with Ubuntu . . . Again, don't want to carp about the fantastic work done here - I don't know if it's an issue to lose people this way but thought you'd want to know the feedback I get here. Paula -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] I'm new
Hi Paula, I don't suppose you know this persons irc nick? We can have a look in the logs and see where we went wrong. Thanks, Matt Daubney On Jul 27, 2011 12:41 PM, Paula Graham pmg...@gmx.co.uk wrote: On 24/07/11 18:19, Alan Bell wrote: On 24/07/11 10:58, a.hun...@visuality-group.co.uk wrote: Hi! I'm new to all this, but been reading the discussions coming in through the emails. Is it just me, or is there some sort of petty argument going on? Am I reading it wrong? Love to all! Alex. Welcome Alex, there is indeed a long email conversation going on, I assume you are referring to the Re: [ubuntu-uk] Um, why am I blocked from #ubuntu-uk thread which actually isn't about anyone specific being blocked from the channel, it was accidentally set to only allow registered users for a few hours and is back to open access now. We generally try to keep this mailing list and the IRC channel polite and constructive at all times. This is community support, which means we all help each other, there is no dividing line between those helping and those needing help with an issue, and we all have access to the same information. Sometimes there is no immediate solution to a problem, which can cause frustration from time to time, but we do try to point people in the right direction to find a solution to their problem. Alan. Apropos - and sorry, don't want to whinge to people who're freely giving their time - but thought you'd want to know - I just got an email from one of the people we taught last week to come to the IRC channel for help because BT can't help her as they don't support Linux. This is what she said (and by forum, she means IRC): The chap on the Ubuntu forum who's responded to my plea for help has just given me technical jargon answers I simply don't understand and he's putting me off Ubuntu. This woman is by no means an idiot but she's left a larger organisation, where she had tech support, to start her own non-profit and now has to DIY - she was pretty enthusiastic about Ubuntu at the session we did and the welcome she got on IRC at the session was great - so she has gone ahead and installed her own laptop. But she's bringing the laptop back here for a Fossbox volunteer to look at. It sounds like it's a simple problem with wifi on a BT hub - but she has no prior understanding of networks so she needs simple step-by-step support. This isn't the first time someone boomerangs off Ubuntu-UK back to Fossbox wailing that they don't understand what's been said to them. I know it's often frustrating having to explain the most basic things to people and translate to plain English, but that's what it takes to get beyond the techie-sphere with Ubuntu . . . Again, don't want to carp about the fantastic work done here - I don't know if it's an issue to lose people this way but thought you'd want to know the feedback I get here. Paula -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/ -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] LOOKING FOR JOB
On 15/07/11 20:26, Andy Smith wrote: How I have enough time, I'm looking for in a company that has enough computers to refurbish, and let me repair than. I wouldn't really have thought there is a massive business in repairing computers for businesses though. Perhaps for individuals? Cheers, Andy Yeah, that's a whole kettle of fish and really not economic - it was always hard to make it work but now that you're competing with huge WEEE recycling companies it's almost impossible to do on a small scale. Paula -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
Re: [ubuntu-uk] I'm new
Hi Paula, do you know when this happened and what channel, if there is something we can review and learn from that would be great. On 27/07/11 12:40, Paula Graham wrote: Apropos - and sorry, don't want to whinge to people who're freely giving their time - but thought you'd want to know - I just got an email from one of the people we taught last week to come to the IRC channel for help because BT can't help her as they don't support Linux. This is what she said (and by forum, she means IRC): The chap on the Ubuntu forum who's responded to my plea for help has just given me technical jargon answers I simply don't understand and he's putting me off Ubuntu. we *really* don't want that to happen, what is referred to as technical jargon is normally the accurate and correct terminology for the situation, but if someone doesn't understand a term they should feel that they can ask for and get a more full explanation. If this isn't happening then we have an issue. This woman is by no means an idiot but she's left a larger organisation, where she had tech support, to start her own non-profit and now has to DIY - she was pretty enthusiastic about Ubuntu at the session we did and the welcome she got on IRC at the session was great - so she has gone ahead and installed her own laptop. But she's bringing the laptop back here for a Fossbox volunteer to look at. It sounds like it's a simple problem with wifi on a BT hub - but she has no prior understanding of networks so she needs simple step-by-step support. actually I believe I have seen reports about the BT Home Hub 3 being unusable with Ubuntu after a firmware upgrade BT rolled out a few months ago. This might not be a simple problem at all. Sometimes there just isn't a do this, then it will work kind of answer to support questions, and when it doesn't work sometimes there is a need to get more diagnostic information to add to a bug so that the problem can be solved at some future point. This isn't the first time someone boomerangs off Ubuntu-UK back to Fossbox wailing that they don't understand what's been said to them. I know it's often frustrating having to explain the most basic things to people and translate to plain English, but that's what it takes to get beyond the techie-sphere with Ubuntu . . . chuck them back again :) in fact tell them to say they are a Fossbox client. Again, don't want to carp about the fantastic work done here - I don't know if it's an issue to lose people this way but thought you'd want to know the feedback I get here. it is, and we do. Paula -- The Open Learning Centre is rebranding, find out about our new name and look at http://libertus.co.uk -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
