Re: [ubuntu-uk] getting help

[Matt Medland]

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Robin Menneer wrote:
> Neil
> I agree with all you say and following from your direction, I see that
> from the map there are eleven LUG people in West Cornwall which need
> looking at for help.  Yes, I know that there is nothing to beat sitting
> together at the machine but what I am looking for is a sort of informal
> but real insurance for someone contemplating LInux that he is not just
> casting himself adrift away from Windows homeland into a wilderness of
> no man's land.  And an ever open welcoming phone line is a good start.
> regards
> Robin
> 
> On 1/29/07, *Neil Greenwood* <[EMAIL PROTECTED]
> > wrote:
> 
> On 29/01/07, Robin Menneer <[EMAIL PROTECTED]
> > wrote:
> > Caroline
> > Sorry for your troubles.  Just looked up LUG for West Cornwall
> only to find
> > that there is no active group in Devon, let alone Cornwall, let
> alone West
> > Cornwall.  If all these experts really want Ubuntu to take off,
> they must
> > realise that ivory towers exist in all walks of life.  Location is
> not so
> > important as someone who is prepared to sit on the end of the
> phone for an
> > hour or two talking for free in words of one syllable to a thick and
> > desparate idiot on the other end.  And happy to start with:  "Have you
> > plugged in to the mains ?"  Then and separately: "Is it switched
> on ?"
> > Perhaps some national roster so that someone's available all the
> time, with
> > fall-backs if busy.
> > Regards
> > Robin
> >
> 
> Regarding Devon and Cornwall, try www.dclug.org.uk
> . Don't know why you
> couldn't find them on the lug website, but I just found it in Linux
> Format. I think someone who's involved with the Devon and Cornwall LUG
> is on this list too.
> 
> I think the big difference between having phone support and someone
> available in person is for the sort of problem Caroline (the Original
> Poster) was having, where a machine won't even boot. It's much easier
> being able to see the messages rather than having them described over
> the phone... as I know from trying to support my Mum's Windows PCs.
> 
> 
> Hwyl,
> Neil.

I can verify DCLUG's existance, though I don't post often (if ever
really). They seems very helpful from what I've read.

Matt

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Re: [ubuntu-uk] getting help

[Matt Medland]

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Phil Bull wrote:
> Hi Caroline,
> 
> On Mon, 2007-01-29 at 00:10 +, London School of Puppetry wrote:
>> Was having a chat with a neighbour the other dayshe said that she
>> has a local chap who comes from a nearby town to see to her computer
>> which is running windows- she pays him £30 per hour.  She said she
>> wouldn't want to change her system because how would she know how to
>> get help for Linux? Well, blow me if I didn't have a major problem
>> yesterday- and I didn't know where to start! In the end I drove 50
>> miles to Manchester to my son to clear up the problem- is there a list
>> somewhere of Ubuntu experts ordinary folk just cannot solve
>> problems with w techie down the phone. Caroline 
> 
> There are quite a few of ways of getting help [1] [2]. You can talk to
> some of the many helpful people on the forums, mailing lists or IRC for
> most problems - these ways tend to be the easiest, and won't cost you
> anything. Failing that, there is a list of local support providers [3].
> 
> I'm interested in how you approached the issue of trying to get support
> for your problem. Over at the Ubuntu Doc Team, a lot of big changes are
> being made to help make the documentation easier to access. Information
> about your current experience could be pretty useful, I think.
> 
> Thanks,
> 
> Phil
> 
> [1] - https://help.ubuntu.com/6.10/ubuntu/getting-help/C/index.html
> [2] - http://www.ubuntu.com/support/
> [3] - http://tinyurl.com/2r8num
> 
And don't forget launchpad, that's been excellent for getting help in my
experience.

Matt
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Re: [ubuntu-uk] Website statistics

[Matt Medland]

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Robin Menneer wrote:
> Had a quick look at awstats and find that a knowledge of perl is needed
> and use of command line which I havn't used since DOS days, so it looks
> too difficult for me although the output is what I want.  Done no
> language since Fortran 4 and Commodore BASIC.
> 
> On 1/13/07, *Matt Medland* <[EMAIL PROTECTED]
> <mailto:[EMAIL PROTECTED]>> wrote:
> 
> Robin Menneer wrote:
>> Dear Fellow-suffers
>> Can anyone point me to an open source package that will give me vists,
>> visits/day, first visits/repeat visits/ which pages of the website
>> visited and how long were they on the site, and all the other things
>> that occur to one in experience.  It must be reliable, easy and simple
>> to install for a beginner.  I know that there are plenty around so am
>> looking for a personal recommendation.  The website is
>> www.cornishhedges.com <http://www.cornishhedges.com>
> <http://www.cornishhedges.com> and I use ubuntu
>> (firefox) and tiger (safari), preferably ubuntu.
>> Robin
> 
> 
> Hi Fellow Cornishman,
> 
> 
> You could try awstats, that makes some good looking statistics, and it's
> completely free under the GPL. :)
> 
> Matt

Ah, okay, it's already installed on my web-host so I guess I've got it
easy. :)



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Re: [ubuntu-uk] Website statistics

[Matt Medland]

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Robin Menneer wrote:
> Dear Fellow-suffers
> Can anyone point me to an open source package that will give me vists,
> visits/day, first visits/repeat visits/ which pages of the website
> visited and how long were they on the site, and all the other things
> that occur to one in experience.  It must be reliable, easy and simple
> to install for a beginner.  I know that there are plenty around so am
> looking for a personal recommendation.  The website is
> www.cornishhedges.com  and I use ubuntu
> (firefox) and tiger (safari), preferably ubuntu. 
> Robin
> 

Hi Fellow Cornishman,


You could try awstats, that makes some good looking statistics, and it's
completely free under the GPL. :)

Matt
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Re: [ubuntu-uk] Another Ubuntu-UK Ubuntu Member

[Matt Medland]

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Dean Sas wrote:
> Alan Pope wrote:
>>> At this evenings Community Council [0] meeting, Ubuntu-UK LoCo Team
>>> member Dean Sas was approved as an Ubuntu member [1]. 
>>>
>>> Members of the Ubuntu-UK LoCo turned up to support Deans application and
>>> after a brief conversation with the Community Council, Deans application
>>> was approved.
>>>
>>> Congratulations Dean, welcome to the club! :)
>>>
> 
> :) Thank you Popey, Nik, mdke, Seeker and everyone else who supported my
> application. I was quite surprised with the cheerleaders I got.
> 
> Thanks again,
> Dean
> 
> p.s. woh
> 

Well Done!

Sorry I couldn't stay on to cheerlead, but it seems you didn't need it. :)
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