Sorta OT: Buying runrev?

2010-02-11 Thread Andrew Kluthe

Hello,

I am unsure of whether or not people that work for runrev get these mailing
lists, but I am very very frustrated.

Yesterday I got the go ahead to get what I need for development.
The WorldPay shopping system refuses to take any of our company cards, even
after calling our cardholder and making sure everything was clear and I was
giving it the right information, etc.

I cannot get any responses ever back from supp...@runrev.com.

My boss is pissed, I am pissed, and he wants me to sort this out without
international calls to scottland. 

He is starting to think runrev is sketchy because of all of this. I am very
displeased and hope that someone from the company sees this and makes an
attempt to return my correspondence. 

agitated,
andrew kluthe
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Re: Sorta OT: Buying runrev?

2010-02-11 Thread Michael Kann
https://secure.runrev.com/store/other-ways-to-order/
Andrew,

Fought the same fight. If you go to the above link you can order what you need 
and then you have thirty days to send them a check. My credit card has some 
security on it that flags RR. Don't buy on the installment plan because you'll 
have to convince the credit card company each month that it is an o.k 
company. To top it off the credit card folks charged another $10 for a foreign 
charge. 

It's not RR's fault, but still something you don't want to wade into if you 
don't have to.

Mike 

--- On Thu, 2/11/10, Andrew Kluthe and...@rjdfarm.com wrote:

 From: Andrew Kluthe and...@rjdfarm.com
 Subject: Sorta OT: Buying runrev?
 To: use-revolution@lists.runrev.com
 Date: Thursday, February 11, 2010, 9:28 AM
 
 Hello,
 
 I am unsure of whether or not people that work for runrev
 get these mailing
 lists, but I am very very frustrated.
 
 Yesterday I got the go ahead to get what I need for
 development.
 The WorldPay shopping system refuses to take any of our
 company cards, even
 after calling our cardholder and making sure everything was
 clear and I was
 giving it the right information, etc.
 
 I cannot get any responses ever back from supp...@runrev.com.
 
 My boss is pissed, I am pissed, and he wants me to sort
 this out without
 international calls to scottland. 
 
 He is starting to think runrev is sketchy because of all of
 this. I am very
 displeased and hope that someone from the company sees this
 and makes an
 attempt to return my correspondence. 
 
 agitated,
 andrew kluthe
 -- 
 View this message in context: 
 http://n4.nabble.com/Sorta-OT-Buying-runrev-tp1477367p1477367.html
 Sent from the Revolution - User mailing list archive at
 Nabble.com.
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Re: Sorta OT: Buying runrev?

2010-02-11 Thread J. Landman Gay

Andrew Kluthe wrote:

Hello,

I am unsure of whether or not people that work for runrev get these mailing
lists, but I am very very frustrated.


You can't depend on them reading it. Sometimes they do, sometimes they 
are too busy.




Yesterday I got the go ahead to get what I need for development.
The WorldPay shopping system refuses to take any of our company cards, even
after calling our cardholder and making sure everything was clear and I was
giving it the right information, etc.

I cannot get any responses ever back from supp...@runrev.com.


If you only ordered yesterday and you are in the U.S. then there was a 
good chance that it was after business hours in Scotland, and your 
ticket would wait in the queue until Heather came in today. She is very 
good about answering these things and I'm sure she will get back to you.


The third-party payment system they use has its own ideas sometimes 
about card security which it is out of RR's hands. Heather can help you 
make other arrangements though, or help push your card through in some 
cases.


--
Jacqueline Landman Gay | jac...@hyperactivesw.com
HyperActive Software   | http://www.hyperactivesw.com
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Re: Sorta OT: Buying runrev?

2010-02-11 Thread Andrew Kluthe

After this post and the subsequent email I got a quick response from Heather.
Thank you for your help.



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Re: Sorta OT: Buying runrev?

2010-02-11 Thread Michael Kann
Jacque,

In my case it was my own credit card company, not WorldPay, that put up the 
fuss. In any case, it isn't RR's fault and Heather does do everything she can 
to help people out.

Mike

QUOTE: --
-
The third-party payment system they use has its own ideas
sometimes about card security which it is out of RR's hands.
Heather can help you make other arrangements though, or help
push your card through in some cases.


--- On Thu, 2/11/10, J. Landman Gay jac...@hyperactivesw.com wrote:

 From: J. Landman Gay jac...@hyperactivesw.com
 Subject: Re: Sorta OT: Buying runrev?
 To: How to use Revolution use-revolution@lists.runrev.com
 Date: Thursday, February 11, 2010, 10:20 AM
 Andrew Kluthe wrote:
  Hello,
  
  I am unsure of whether or not people that work for
 runrev get these mailing
  lists, but I am very very frustrated.
 
 You can't depend on them reading it. Sometimes they do,
 sometimes they are too busy.
 
  
  Yesterday I got the go ahead to get what I need for
 development.
  The WorldPay shopping system refuses to take any of
 our company cards, even
  after calling our cardholder and making sure
 everything was clear and I was
  giving it the right information, etc.
  
  I cannot get any responses ever back from supp...@runrev.com.
 
 If you only ordered yesterday and you are in the U.S. then
 there was a good chance that it was after business hours in
 Scotland, and your ticket would wait in the queue until
 Heather came in today. She is very good about answering
 these things and I'm sure she will get back to you.
 
 The third-party payment system they use has its own ideas
 sometimes about card security which it is out of RR's hands.
 Heather can help you make other arrangements though, or help
 push your card through in some cases.
 
 -- Jacqueline Landman Gay     
    |     jac...@hyperactivesw.com
 HyperActive Software       
    |     http://www.hyperactivesw.com
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Re: Sorta OT: Buying runrev?

2010-02-11 Thread Bernard Devlin
Hi Andrew,

On Thu, Feb 11, 2010 at 3:28 PM, Andrew Kluthe and...@rjdfarm.com wrote:
 Yesterday I got the go ahead to get what I need for development.
 The WorldPay shopping system refuses to take any of our company cards, even
 after calling our cardholder and making sure everything was clear and I was
 giving it the right information, etc.

It happens for me all the time, as I'm on the other side of the pond.
I made a purchase today for less than $100, and had it refused by my
credit card company until I phoned them up and verified it.  Last
month the same thing happened when I made a $6 (!) purchase of an
ebook via credit card.  Both times because I was buying from a site in
the US.

I guess there is an awful lot of credit card fraud going on.  It's
inconvenient, and even laughable in the case of a $6 purchase.

If you've ever set up a payment system using paypal or google checkout
or many of the others, you'll know that electronic payments is a whole
world of pain.  Unbelievable, but there it is.

Hopefully your email will be seen by someone at RunRev soon.

Bernard
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Re: Sorta OT: Buying runrev?

2010-02-11 Thread David Coker
 Hello,

 I am unsure of whether or not people that work for runrev get these mailing
 lists, but I am very very frustrated.

 Yesterday I got the go ahead to get what I need for development.
 The WorldPay shopping system refuses to take any of our company cards, even
 after calling our cardholder and making sure everything was clear and I was
 giving it the right information, etc.

 I cannot get any responses ever back from supp...@runrev.com.

 My boss is pissed, I am pissed, and he wants me to sort this out without
 international calls to scottland.

 He is starting to think runrev is sketchy because of all of this. I am very
 displeased and hope that someone from the company sees this and makes an
 attempt to return my correspondence.

 agitated,
 andrew kluthe

I recently went through the same thing and can assure you that the
problem is *not* caused by RunRev.
...either your company bank or credit card company has a lock on
international orders, which depending on their policies, can be
corrected by phone or a visit to a local branch. Another good option
is to use PayPal.

Best regards,
David C.
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Re: Sorta OT: Buying runrev?

2010-02-11 Thread Edward D Lavieri Jr
David is right; this is not RunRev's fault and should not bring  
discredit upon them.


Each purchase I make from them requires me to call my bank to  
authorize the transaction. It is worth the phone call.


Maybe's Andre's revTalk/PayPal experiment will get implemented in the  
RunRev store.


Ed


On Feb 11, 2010, at 11:55 AM, David Coker wrote:


Hello,

I am unsure of whether or not people that work for runrev get these  
mailing

lists, but I am very very frustrated.

Yesterday I got the go ahead to get what I need for development.
The WorldPay shopping system refuses to take any of our company  
cards, even
after calling our cardholder and making sure everything was clear  
and I was

giving it the right information, etc.

I cannot get any responses ever back from supp...@runrev.com.

My boss is pissed, I am pissed, and he wants me to sort this out  
without

international calls to scottland.

He is starting to think runrev is sketchy because of all of this. I  
am very
displeased and hope that someone from the company sees this and  
makes an

attempt to return my correspondence.

agitated,
andrew kluthe


I recently went through the same thing and can assure you that the
problem is *not* caused by RunRev.
...either your company bank or credit card company has a lock on
international orders, which depending on their policies, can be
corrected by phone or a visit to a local branch. Another good option
is to use PayPal.

Best regards,
David C.
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Re: Sorta OT: Buying runrev?

2010-02-11 Thread -= JB =-

I had problems with the bank and it was due to a word that
is listed with someone like Homeland Security bringing up
a red flag.  I think the word was Revolution.

The bank said they would fix it for me so it would not red
flag again.

-=JB=-


On Feb 11, 2010, at 2:08 PM, Edward D Lavieri Jr wrote:

David is right; this is not RunRev's fault and should not bring  
discredit upon them.


Each purchase I make from them requires me to call my bank to  
authorize the transaction. It is worth the phone call.


Maybe's Andre's revTalk/PayPal experiment will get implemented in  
the RunRev store.


Ed


On Feb 11, 2010, at 11:55 AM, David Coker wrote:


Hello,

I am unsure of whether or not people that work for runrev get  
these mailing

lists, but I am very very frustrated.

Yesterday I got the go ahead to get what I need for development.
The WorldPay shopping system refuses to take any of our company  
cards, even
after calling our cardholder and making sure everything was clear  
and I was

giving it the right information, etc.

I cannot get any responses ever back from supp...@runrev.com.

My boss is pissed, I am pissed, and he wants me to sort this out  
without

international calls to scottland.

He is starting to think runrev is sketchy because of all of this.  
I am very
displeased and hope that someone from the company sees this and  
makes an

attempt to return my correspondence.

agitated,
andrew kluthe


I recently went through the same thing and can assure you that the
problem is *not* caused by RunRev.
...either your company bank or credit card company has a lock on
international orders, which depending on their policies, can be
corrected by phone or a visit to a local branch. Another good option
is to use PayPal.

Best regards,
David C.
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Re: Sorta OT: Buying runrev?

2010-02-11 Thread Mark Swindell
The banks are s messed up when it comes to protecting themselves against 
credit card fraud.  I spent the summer in Europe and even though I called and 
told Citi specific dates of where I would be and inclusive dates of when I 
would be there, on multiple occasions my card was rejected to my great 
frustration.  Another call, another inconvenience, another bad excuse and 
passing of the buck. 

Sort of defeats the purpose of a card, I would say.  It was all a bunch of 
babbledegook... nonsense to hide the fact that they had no act together, 
whatsoever.  Bottom line, This isn't really about you, customer, it's about 
us.  Next time I will carry my local credit union's MasterCard and if I have 
an issue I'll talk to Mary the Supervisor, not extension 4,562 in unknown city 
D.

Mark


On Feb 11, 2010, at 2:28 PM, -= JB =- wrote:

 I had problems with the bank and it was due to a word that
 is listed with someone like Homeland Security bringing up
 a red flag.  I think the word was Revolution.
 
 The bank said they would fix it for me so it would not red
 flag again.
 
 -=JB=-
 
 
 On Feb 11, 2010, at 2:08 PM, Edward D Lavieri Jr wrote:
 
 David is right; this is not RunRev's fault and should not bring discredit 
 upon them.
 
 Each purchase I make from them requires me to call my bank to authorize the 
 transaction. It is worth the phone call.
 
 Maybe's Andre's revTalk/PayPal experiment will get implemented in the RunRev 
 store.
 
 Ed
 
 
 On Feb 11, 2010, at 11:55 AM, David Coker wrote:
 
 Hello,
 
 I am unsure of whether or not people that work for runrev get these mailing
 lists, but I am very very frustrated.
 
 Yesterday I got the go ahead to get what I need for development.
 The WorldPay shopping system refuses to take any of our company cards, even
 after calling our cardholder and making sure everything was clear and I was
 giving it the right information, etc.
 
 I cannot get any responses ever back from supp...@runrev.com.
 
 My boss is pissed, I am pissed, and he wants me to sort this out without
 international calls to scottland.
 
 He is starting to think runrev is sketchy because of all of this. I am very
 displeased and hope that someone from the company sees this and makes an
 attempt to return my correspondence.
 
 agitated,
 andrew kluthe
 
 I recently went through the same thing and can assure you that the
 problem is *not* caused by RunRev.
 ...either your company bank or credit card company has a lock on
 international orders, which depending on their policies, can be
 corrected by phone or a visit to a local branch. Another good option
 is to use PayPal.
 
 Best regards,
 David C.
 ___
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 subscription preferences:
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Re: Sorta OT: Buying runrev?

2010-02-11 Thread Kay C Lan
Oh, I'm starting to feel good about my bank, which has done some
pretty stupid things security wise with my account/card details, but
lets not go there.

When I head off to some new location for business my wife usually gets
a call from the bank asking to verify charges in Bandra West, India.
Once verified, whenever I go back, no more calls.

When my wife heads off for a conference somewhere, when I get the call
from the bank asking if charges is Durban, South Africa are OK, it
helps take some of the shock of discovering she's bought half the
countries cultural artwork as souvenirs ;-) I keep telling her, one
day I'll tell the bank No, but of course that's a two way street.

I once had trouble with WorldPay when buying Rev, but it was all to do
with VerifyVisa, once I reset my long forgotten password (as I think
WorldPay purchasing Rev is the only time VerifyVisa wants my password
so I only use it once a year) everything worked fine.

On Fri, Feb 12, 2010 at 7:14 AM, Mark Swindell mdswind...@cruzio.com wrote:
 The banks are s messed up when it comes to protecting themselves against 
 credit card fraud.  I spent the summer in Europe and even though I called and 
 told Citi specific dates of where I would be and inclusive dates of when I 
 would be there, on multiple occasions my card was rejected to my great 
 frustration.  Another call, another inconvenience, another bad excuse and 
 passing of the buck.

 Sort of defeats the purpose of a card, I would say.  It was all a bunch of 
 babbledegook... nonsense to hide the fact that they had no act together, 
 whatsoever.  Bottom line, This isn't really about you, customer, it's about 
 us.  Next time I will carry my local credit union's MasterCard and if I have 
 an issue I'll talk to Mary the Supervisor, not extension 4,562 in unknown 
 city D.

 Mark


 On Feb 11, 2010, at 2:28 PM, -= JB =- wrote:

 I had problems with the bank and it was due to a word that
 is listed with someone like Homeland Security bringing up
 a red flag.  I think the word was Revolution.

 The bank said they would fix it for me so it would not red
 flag again.

 -=JB=-


 On Feb 11, 2010, at 2:08 PM, Edward D Lavieri Jr wrote:

 David is right; this is not RunRev's fault and should not bring discredit 
 upon them.

 Each purchase I make from them requires me to call my bank to authorize the 
 transaction. It is worth the phone call.

 Maybe's Andre's revTalk/PayPal experiment will get implemented in the 
 RunRev store.

 Ed


 On Feb 11, 2010, at 11:55 AM, David Coker wrote:

 Hello,

 I am unsure of whether or not people that work for runrev get these 
 mailing
 lists, but I am very very frustrated.

 Yesterday I got the go ahead to get what I need for development.
 The WorldPay shopping system refuses to take any of our company cards, 
 even
 after calling our cardholder and making sure everything was clear and I 
 was
 giving it the right information, etc.

 I cannot get any responses ever back from supp...@runrev.com.

 My boss is pissed, I am pissed, and he wants me to sort this out without
 international calls to scottland.

 He is starting to think runrev is sketchy because of all of this. I am 
 very
 displeased and hope that someone from the company sees this and makes an
 attempt to return my correspondence.

 agitated,
 andrew kluthe

 I recently went through the same thing and can assure you that the
 problem is *not* caused by RunRev.
 ...either your company bank or credit card company has a lock on
 international orders, which depending on their policies, can be
 corrected by phone or a visit to a local branch. Another good option
 is to use PayPal.

 Best regards,
 David C.
 ___
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 subscription preferences:
 http://lists.runrev.com/mailman/listinfo/use-revolution

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Re: Sorta OT: Buying runrev?

2010-02-11 Thread -= JB =-

The problem I had was not just my bank.  It was with WorldPay and
the fact the money was going overseas plus the word which caused
the red flag.  So it took a special combination of things.

-=JB=-



On Feb 11, 2010, at 3:56 PM, Kay C Lan wrote:


Oh, I'm starting to feel good about my bank, which has done some
pretty stupid things security wise with my account/card details, but
lets not go there.

When I head off to some new location for business my wife usually gets
a call from the bank asking to verify charges in Bandra West, India.
Once verified, whenever I go back, no more calls.

When my wife heads off for a conference somewhere, when I get the call
from the bank asking if charges is Durban, South Africa are OK, it
helps take some of the shock of discovering she's bought half the
countries cultural artwork as souvenirs ;-) I keep telling her, one
day I'll tell the bank No, but of course that's a two way street.

I once had trouble with WorldPay when buying Rev, but it was all to do
with VerifyVisa, once I reset my long forgotten password (as I think
WorldPay purchasing Rev is the only time VerifyVisa wants my password
so I only use it once a year) everything worked fine.

On Fri, Feb 12, 2010 at 7:14 AM, Mark Swindell  
mdswind...@cruzio.com wrote:
The banks are s messed up when it comes to protecting  
themselves against credit card fraud.  I spent the summer in  
Europe and even though I called and told Citi specific dates of  
where I would be and inclusive dates of when I would be there, on  
multiple occasions my card was rejected to my great frustration.   
Another call, another inconvenience, another bad excuse and  
passing of the buck.


Sort of defeats the purpose of a card, I would say.  It was all a  
bunch of babbledegook... nonsense to hide the fact that they had  
no act together, whatsoever.  Bottom line, This isn't really  
about you, customer, it's about us.  Next time I will carry my  
local credit union's MasterCard and if I have an issue I'll talk  
to Mary the Supervisor, not extension 4,562 in unknown city D.


Mark


On Feb 11, 2010, at 2:28 PM, -= JB =- wrote:


I had problems with the bank and it was due to a word that
is listed with someone like Homeland Security bringing up
a red flag.  I think the word was Revolution.

The bank said they would fix it for me so it would not red
flag again.

-=JB=-


On Feb 11, 2010, at 2:08 PM, Edward D Lavieri Jr wrote:

David is right; this is not RunRev's fault and should not bring  
discredit upon them.


Each purchase I make from them requires me to call my bank to  
authorize the transaction. It is worth the phone call.


Maybe's Andre's revTalk/PayPal experiment will get implemented  
in the RunRev store.


Ed


On Feb 11, 2010, at 11:55 AM, David Coker wrote:


Hello,

I am unsure of whether or not people that work for runrev get  
these mailing

lists, but I am very very frustrated.

Yesterday I got the go ahead to get what I need for development.
The WorldPay shopping system refuses to take any of our  
company cards, even
after calling our cardholder and making sure everything was  
clear and I was

giving it the right information, etc.

I cannot get any responses ever back from supp...@runrev.com.

My boss is pissed, I am pissed, and he wants me to sort this  
out without

international calls to scottland.

He is starting to think runrev is sketchy because of all of  
this. I am very
displeased and hope that someone from the company sees this  
and makes an

attempt to return my correspondence.

agitated,
andrew kluthe


I recently went through the same thing and can assure you that the
problem is *not* caused by RunRev.
...either your company bank or credit card company has a lock on
international orders, which depending on their policies, can be
corrected by phone or a visit to a local branch. Another good  
option

is to use PayPal.

Best regards,
David C.
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Re: Sorta OT: Buying runrev?

2010-02-11 Thread Bob Sneidar
Wait, this is America! I thought Revolution was a good thing?? :-)

Bob


On Feb 11, 2010, at 4:26 PM, -= JB =- wrote:

 The problem I had was not just my bank.  It was with WorldPay and
 the fact the money was going overseas plus the word which caused
 the red flag.  So it took a special combination of things.
 
 -=JB=-

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Re: Sorta OT: Buying runrev?

2010-02-11 Thread -= JB =-

Just as long as you aren't supporting one overseas I guess.

-=JB=-


On Feb 11, 2010, at 4:34 PM, Bob Sneidar wrote:


Wait, this is America! I thought Revolution was a good thing?? :-)

Bob


On Feb 11, 2010, at 4:26 PM, -= JB =- wrote:


The problem I had was not just my bank.  It was with WorldPay and
the fact the money was going overseas plus the word which caused
the red flag.  So it took a special combination of things.

-=JB=-


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Re: Sorta OT: Buying runrev?

2010-02-11 Thread stephen barncard
but we are
-
Stephen Barncard
San Francisco
http://houseofcubes.com/disco.irev


On 11 February 2010 16:39, -= JB =- sund...@pacifier.com wrote:

 Just as long as you aren't supporting one overseas I guess.

 -=JB=-



 On Feb 11, 2010, at 4:34 PM, Bob Sneidar wrote:

  Wait, this is America! I thought Revolution was a good thing?? :-)

 Bob


 On Feb 11, 2010, at 4:26 PM, -= JB =- wrote:

  The problem I had was not just my bank.  It was with WorldPay and
 the fact the money was going overseas plus the word which caused
 the red flag.  So it took a special combination of things.

 -=JB=-


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Re: Sorta OT: Buying runrev?

2010-02-11 Thread Kay C Lan
On Fri, Feb 12, 2010 at 8:39 AM, -= JB =- sund...@pacifier.com wrote:
 Just as long as you aren't supporting one overseas I guess.


Sorry, I thought that's what the CIA did ;-)
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Re: Sorta OT: Buying runrev?

2010-02-11 Thread -= JB =-

That is absolutely true.  But they want to make sure you
invest with them even if you don't like their policy or they
will prevent you from investing in one.  It is their concept
of freedom.

Similar to freedom of press in America.  The news media
have the freedom to report anything they want as long as
they approve of it.

Pogo said, we have met the enemy and they is US.

-=JB=-



On Feb 11, 2010, at 4:42 PM, stephen barncard wrote:


but we are
-
Stephen Barncard
San Francisco
http://houseofcubes.com/disco.irev


On 11 February 2010 16:39, -= JB =- sund...@pacifier.com wrote:


Just as long as you aren't supporting one overseas I guess.

-=JB=-



On Feb 11, 2010, at 4:34 PM, Bob Sneidar wrote:

 Wait, this is America! I thought Revolution was a good thing?? :-)


Bob


On Feb 11, 2010, at 4:26 PM, -= JB =- wrote:

 The problem I had was not just my bank.  It was with WorldPay and

the fact the money was going overseas plus the word which caused
the red flag.  So it took a special combination of things.

-=JB=-



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RE: Sorta OT: Buying runrev?

2010-02-11 Thread Lynn Fredricks
 I recently went through the same thing and can assure you 
 that the problem is *not* caused by RunRev.
 ...either your company bank or credit card company has a lock 
 on international orders, which depending on their policies, 
 can be corrected by phone or a visit to a local branch. 
 Another good option is to use PayPal.

We also sell RunRev through mirye.net and handle a lot of the more
traditional reseller relationships here in the USA. It is possible to order
Runrev through SHI, Programmer's Paradise or Academic SuperStore. RR has
made it relatively easy to purchase online, but there are a lot of
organizations that have a preferred vendor.

Best regards,

Lynn Fredricks
Mirye Software Publishing
http://www.mirye.com

Mirye Community NING
http://miryesoftware.ning.com 

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