Re: [libreoffice-users] lost opportunity

[Gabriele Ponzo]

Marianne, it's really strange since I use to install LO on a daily basis on
M$ Windows as well, and not having any issue.

I don't know if it's a mirrored files issue or if it's something on -that-
computer, as it happens now and then that Windows has strange (at least)
behaviors.

My suggestion is to to have a Pen Drive dedicated to software installations
and deployments with tested files on which you can rely on. This way gives
you the sureness that the problem is on the customer's computer side.

Anyway I believe it's not all lost since at least she'll be using ODF
format and whenever You'll want to try convincing her to migrate to LO, the
impact will be much softer. The most is done when leaving M$O.

I hope to have been helpful somehow, at least for the future.

Bye.

---
Gabriele Ponzo

2015-11-05 12:03 GMT+01:00 Charles-H. Schulz <
charles.sch...@documentfoundation.org>:

> Hello Marianne,
>
>
> Le 05.11.2015 08:42, marianne-x a écrit :
>
>> A minor tale of woe:
>>
>> I have been trying for years to convince a young lady friend to break
>> away from slavish dependence upon Micro$oft, and at least give LO, et.
>> al,, a try.
>>
>> Her Curtains machine, running on Vista, finally got so clogged with
>> untraceable trash that a complete system reload seemed the only
>> remedy.
>>
>> That meant re-authorizing the bundled M$ office suite and Bill,
>> apparently continuing his unholy lust for revenue, refused to accept
>> her utterly legitimate "product key".
>>
>> What a chance to gain a convert but, alas, LO queered the deal once again.
>>
>> I downloaded the software at least 6 times, mostly from the Clarkson
>> U. mirror where TDF sends one by default, but from at least one other
>> mirror as well.
>>
>> 4.4.6 three times, 218,736 KB each; 4.4.5 at 219,300 KB; 5.0.3 twice
>> at 215,632 KB each. None of these would install, or give any
>> indication of why they wouldn't.
>>
>> Readers may assume that my procedure is at fault, and it may well be,
>> but after these failures I had no trouble fetching and successfully
>> installing AOO, Abiword, Jarte, HexEdit, Foxit, Firefox, Thunderbird,
>> Audacity, 
>>
>> I have a number of LO .msi files, going back to 3.5.4, on my own
>> machines (all Curtains 7), and can try transporting them to the target
>> via an external drive, in case there is actually something squirrelly
>> about today's downloads.
>>
>> But, after this experience, the would-be client - fearful of change in
>> any case - can be excused for looking askance at LO, and may be a lost
>> cause.
>>
>> For my own edification, even if there's no salvaging today's fiasco,
>> does anybody have any suggestions as to how such a supposedly
>> foolproof process can go so far awry?
>>
>
>
> It's a shame indeed. I don't know if it's really lost though: perhaps you
> could reinstall LibreOffice for her if there's a working mirror - few
> people experience what your have gone through and I don't really know what
> went wrong with this particular server.
> My personal suggestion would be to ping us (this list,
> http://ask.libreoffice.org or even our twitter account (@libreoffice or
> @tdforg) or directly try a different mirror.
>
> Also, I'm curious to know what operating system you replaced her existing
> system with. It looks like you didn't want to migrate the person on Linux.
> If this had been the case, you would probably not have had to download all
> these software for her - but a migration to Linux may cause issues as well.
>
> Thank you for helping out this person!
>
> Best,
>
> Charles.
>
>
>
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Re: [libreoffice-users] lost opportunity

[Charles-H. Schulz]

Hello Marianne,

Le 05.11.2015 08:42, marianne-x a écrit :

A minor tale of woe:

I have been trying for years to convince a young lady friend to break
away from slavish dependence upon Micro$oft, and at least give LO, et.
al,, a try.

Her Curtains machine, running on Vista, finally got so clogged with
untraceable trash that a complete system reload seemed the only
remedy.

That meant re-authorizing the bundled M$ office suite and Bill,
apparently continuing his unholy lust for revenue, refused to accept
her utterly legitimate "product key".

What a chance to gain a convert but, alas, LO queered the deal once 
again.


I downloaded the software at least 6 times, mostly from the Clarkson
U. mirror where TDF sends one by default, but from at least one other
mirror as well.

4.4.6 three times, 218,736 KB each; 4.4.5 at 219,300 KB; 5.0.3 twice
at 215,632 KB each. None of these would install, or give any
indication of why they wouldn't.

Readers may assume that my procedure is at fault, and it may well be,
but after these failures I had no trouble fetching and successfully
installing AOO, Abiword, Jarte, HexEdit, Foxit, Firefox, Thunderbird,
Audacity, 

I have a number of LO .msi files, going back to 3.5.4, on my own
machines (all Curtains 7), and can try transporting them to the target
via an external drive, in case there is actually something squirrelly
about today's downloads.

But, after this experience, the would-be client - fearful of change in
any case - can be excused for looking askance at LO, and may be a lost
cause.

For my own edification, even if there's no salvaging today's fiasco,
does anybody have any suggestions as to how such a supposedly
foolproof process can go so far awry?



It's a shame indeed. I don't know if it's really lost though: perhaps 
you could reinstall LibreOffice for her if there's a working mirror - 
few people experience what your have gone through and I don't really 
know what went wrong with this particular server.
My personal suggestion would be to ping us (this list, 
http://ask.libreoffice.org or even our twitter account (@libreoffice or 
@tdforg) or directly try a different mirror.


Also, I'm curious to know what operating system you replaced her 
existing system with. It looks like you didn't want to migrate the 
person on Linux. If this had been the case, you would probably not have 
had to download all these software for her - but a migration to Linux 
may cause issues as well.


Thank you for helping out this person!

Best,

Charles.


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Re: [libreoffice-users] lost opportunity

[Gabriele Ponzo]

>
> […]
>
> Besides, if I failed to pull off a
>> simple install of LO on a virgin-system machine,
>
>
It was not a virgin system, because OEM images are full of "suggested"
softwares…


> what chance would I have with Linux?
>
>
Many more, since it installs flawless and brings LO along with the system,
and also keeps it updated like every other software distributed with it
(that's why Linux Distributions are called so ;).

[…]

>
> As said, if the fault is truly in all the many downloads of yesterday,
> then transporting by external drive one or more of the 21
> earlier-edition installers still available on this Curtains 7 machine
> should work. However, I suspect that some negative synergy twixt LO
> and Vista has reared its ugly head here.
>

As written, more than a Vista & LO issue (which can happen anyway) I tend
to believe to some LO & some other vendor's bundled stuff issue.

>Yes indeed. I just checked the mirrors you mentioned. I clicked on each of
them, and each of them worked, and worked well.
>Maybe there's an issue with the browser? At least today, right now, these
mirrors are fully working.

Or, indeed, maybe also some malware or virus is corrupting images
downloaded.
Did you try MD5 checksum? And what about downloading via Torrent?

By the way, just for curiosity, what was the error returned by the
installer?
---
Gabriele Ponzo

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Re: [libreoffice-users] lost opportunity

[Charles-H. Schulz]

Marianne,

Le 05.11.2015 16:38, marianne-x a écrit :

List Ahoy:

Charles Schulz wrote: "Also, I'm curious to know what operating system
you replaced her existing system with."
The original was Vista, and the replacement was Vista. The easiest
path, since everything was right there in a recovery partition on the
hard drive.

"It looks like you didn't want to migrate the person on Linux."
I don't think you appreciate the depth of resistance to change on the
part of the technologically timid. Besides, if I failed to pull off a
simple install of LO on a virgin-system machine, what chance would I
have with Linux? It was also necessary to re-load the original bundled
M$ software, even if only to allow exporting the data trapped in
Outlook's .pst file to Thunderbird.


Of course - I just wanted to understand the background a bit better.



" perhaps you could reinstall LibreOffice for her if there's a
working mirror "
" what went wrong with this particular server."
As I said, I fetched LO from at least 2 different mirrors, and I would
now expand that to "at least 3", since 5.0.3 apparently defaulted to
the University of Texas. Are you suggesting an epidemic amongst them?
And, for what it's worth, I found it hard to locate and connect with
the download sites on non-default mirrors. None of the home pages of
any of the institutions that TDF lists as mirrors showed any obvious
path to their download departments, and by just using the links listed
no control was afforded.

As said, if the fault is truly in all the many downloads of yesterday,
then transporting by external drive one or more of the 21
earlier-edition installers still available on this Curtains 7 machine
should work. However, I suspect that some negative synergy twixt LO
and Vista has reared its ugly head here.


Yes indeed. I just checked the mirrors you mentioned. I clicked on each 
of them, and each of them worked, and worked well.
Maybe there's an issue with the browser? At least today, right now, 
these mirrors are fully working.


best,

Charles.


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Re: [libreoffice-users] lost opportunity

[Tanstaafl]

On 11/5/2015 12:44 PM, Gabriele Ponzo  wrote:
> By the way, just for curiosity, what was the error returned by the
> installer?

This is my main complaint about this entire thread.

Not once did anyone ask for specific details of what was meant by 'none
of these would install, or give any indication of why they wouldn't'...

Marianne,

In the future, details are critical to finding the cause of problems
like these.

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Re: [libreoffice-users] lost opportunity

[libreoffice-ml . mbourne]

marianne-x wrote:

A minor tale of woe:

I have been trying for years to convince a young lady friend to break
away from slavish dependence upon Micro$oft, and at least give LO, et.
al,, a try.

Her Curtains machine, running on Vista, finally got so clogged with
untraceable trash that a complete system reload seemed the only remedy.

That meant re-authorizing the bundled M$ office suite and Bill,
apparently continuing his unholy lust for revenue, refused to accept her
utterly legitimate "product key".

What a chance to gain a convert but, alas, LO queered the deal once again.

I downloaded the software at least 6 times, mostly from the Clarkson U.
mirror where TDF sends one by default, but from at least one other
mirror as well.

4.4.6 three times, 218,736 KB each; 4.4.5 at 219,300 KB; 5.0.3 twice at
215,632 KB each. None of these would install, or give any indication of
why they wouldn't.

Readers may assume that my procedure is at fault, and it may well be,
but after these failures I had no trouble fetching and successfully
installing AOO, Abiword, Jarte, HexEdit, Foxit, Firefox, Thunderbird,
Audacity, 

I have a number of LO .msi files, going back to 3.5.4, on my own
machines (all Curtains 7), and can try transporting them to the target
via an external drive, in case there is actually something squirrelly
about today's downloads.

But, after this experience, the would-be client - fearful of change in
any case - can be excused for looking askance at LO, and may be a lost
cause.

For my own edification, even if there's no salvaging today's fiasco,
does anybody have any suggestions as to how such a supposedly foolproof
process can go so far awry?

trj


I have some recollection of having had problems installing software 
which required Microsoft .NET Framework on a clean system. It was 
several years ago, so not certain of the details, but it may have been 
OpenOffice. Basically, with no version of .NET installed, the installer 
would fail with a rather unhelpful error message (it would be useful to 
know what errors you got, if any). With a version of .NET installed 
(even if not the right version), the installer then gave a message 
saying which version is needed. Bit of a catch-22 I think - the 
installer couldn't run at all without .NET Framework, but having any 
version it could get far enough to work out that it's the wrong version 
and say what it needs.


It may not be the problem, as I thought Windows Vista came with a 
version of .NET preinstalled, but I may be wrong. I'm also not sure 
whether "Curtains" is another name for "Windows" or something else 
entirely? Anyway, it might be worth trying to install the latest .NET 
from  and see if the installer will then 
run (or at least which version of .NET is needed).


Mark.


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