Re: [RCU] How to get old emails back on this account as missing - Thanks

[Reindl Harald]

> How to get old emails back on this account as missing

why do people not realize that roundcue is a ordinaly WEBMAIL
which does not mroe and not less than act as IMAP-client
like any other mailprigram does?

if you are missing mails for whatever reasons contact your
serveradmin and hope he has a backup and enough time
to try restore for you



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Re: [RCU] How to get old emails back on this account as missing - Thanks

[madalin]

Maybe it should be specified better on the website ?


On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald wrote:

>
> > How to get old emails back on this account as missing
>
> why do people not realize that roundcue is a ordinaly WEBMAIL
> which does not mroe and not less than act as IMAP-client
> like any other mailprigram does?
>
> if you are missing mails for whatever reasons contact your
> serveradmin and hope he has a backup and enough time
> to try restore for you
>
>
> ___
> Roundcube Users mailing list
> users@lists.roundcube.net
> http://lists.roundcube.net/mailman/listinfo/users
>



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madalin
http://madalin.eu
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Re: [RCU] How to get old emails back on this account as missing - Thanks

[Reindl Harald]

what needs to be specified on the website?

maybe you shoud learn e-mail basics?
maybe you should ALWAYS go first to your mail-admin?

Am 11.03.2013 00:42, schrieb madalin:
> Maybe it should be specified better on the website ?
> 
> 
> On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald  > wrote:
> 
> 
> > How to get old emails back on this account as missing
> 
> why do people not realize that roundcue is a ordinaly WEBMAIL
> which does not mroe and not less than act as IMAP-client
> like any other mailprigram does?
> 
> if you are missing mails for whatever reasons contact your
> serveradmin and hope he has a backup and enough time
> to try restore for you



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Re: [RCU] How to get old emails back on this account as missing - Thanks

[Thomas Bruederli]

On Mon, Mar 11, 2013 at 12:42 AM, madalin  wrote:
> Maybe it should be specified better on the website ?

We already have a box on our support page: http://roundcube.net/support
But we're open for suggestions how to make this more clear for
non-tech-savvy people.

~Thomas

>
>
> On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald 
> wrote:
>>
>>
>> > How to get old emails back on this account as missing
>>
>> why do people not realize that roundcue is a ordinaly WEBMAIL
>> which does not mroe and not less than act as IMAP-client
>> like any other mailprigram does?
>>
>> if you are missing mails for whatever reasons contact your
>> serveradmin and hope he has a backup and enough time
>> to try restore for you
>>
>>
>> ___
>> Roundcube Users mailing list
>> users@lists.roundcube.net
>> http://lists.roundcube.net/mailman/listinfo/users
>
>
>
>
> --
> Cu drag,
> madalin
> http://madalin.eu
>
> ___
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Re: [RCU] How to get old emails back on this account as missing - Thanks

[Benny Pedersen]

bana.g...@muslimwomenscouncil.org.uk skrev den 2013-03-11 00:15:

you use none from name, so roundcube use here your email

List-Help:  to 
your question try this link with mailto

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Re: [RCU] How to get old emails back on this account as missing - Thanks

[Benny Pedersen]

Reindl Harald skrev den 2013-03-11 00:23:

How to get old emails back on this account as missing


why do people not realize that roundcue is a ordinaly WEBMAIL
which does not mroe and not less than act as IMAP-client
like any other mailprigram does?


+1


if you are missing mails for whatever reasons contact your
serveradmin and hope he has a backup and enough time
to try restore for you


hopefully this server admin can subscribe aswell to get maillist 
backups for the costommers :)

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Re: [RCU] How to get old emails back on this account as missing - Thanks

[Tache Madalin]

Im an admin myself. But i work mainly with nontechies. Maybe on the about page 
of roundcube a notification that roundcube only interacts with emails and not 
actually HAVE them could help better ?

My first email was just a thought about the previous question regarding people 
not getting it. 

So, people usually think that webmail = email. Thats confusing to them. 

Maybe something stating that WEBMAIL is only q interface and not the actual 
EMAIL will help them. Also, a configuration of admin email might help and 
providing it in the about page could help people that are confused. Also, i 
think this should be mandatory. 

Wasting developers' time is not nice..;)

Just my 2 cents. 

On 11.03.2013, at 14:35, Thomas Bruederlino wrote:

> On Mon, Mar 11, 2013 at 12:42 AM, madalin  wrote:
>> Maybe it should be specified better on the website ?
> 
> We already have a box on our support page: http://roundcube.net/support
> But we're open for suggestions how to make this more clear for
> non-tech-savvy people.
> 
> ~Thomas
> 
>> 
>> 
>> On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald 
>> wrote:
>>> 
>>> 
 How to get old emails back on this account as missing
>>> 
>>> why do people not realize that roundcue is a ordinaly WEBMAIL
>>> which does not mroe and not less than act as IMAP-client
>>> like any other mailprigram does?
>>> 
>>> if you are missing mails for whatever reasons contact your
>>> serveradmin and hope he has a backup and enough time
>>> to try restore for you
>>> 
>>> 
>>> ___
>>> Roundcube Users mailing list
>>> users@lists.roundcube.net
>>> http://lists.roundcube.net/mailman/listinfo/users
>> 
>> 
>> 
>> 
>> --
>> Cu drag,
>> madalin
>> http://madalin.eu
>> 
>> ___
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>> users@lists.roundcube.net
>> http://lists.roundcube.net/mailman/listinfo/users
> ___
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Re: [RCU] How to get old emails back on this account as missing - Thanks

[Daniel]

I would say that for one, the "About" box found above the big roundcube 
logo at the top left corner on any vanilla install of roundcube easily 
fools any non-tech-savvy person into thinking that roundcube is a mail 
service.


This "About" box contains a big welcoming greeting from the roundcube 
dev team and how great this software is. It's like saying this service 
is the best and invite anyone but admins and devs to look for support 
from the roundcube dev team.


Most users do not have a clue what open source means or the difference 
between software/services or how the mail system works. I'm not even 
sure all the admins who install roundcube always know what they are 
doing. For most people the "Internet" is still just that old IE or globe 
icon found on their desktop...


A better approach would be to stop these users in their tracks by 
including something like the instructive warning box found on 
http://roundcube.net/support.


It's should also be possible to easily include and configure a custom 
support message and email in the "About" box. By default this email 
could point to something like support@.


Maybe this custom support address and message should be a mandatory 
configuration option before roundcube even starts. Or at least make it 
pretty obvious for anyone looking at that About box that there is no 
support option configured yet.


/Daniel

On 2013-03-11 13:35, Thomas Bruederli wrote:

On Mon, Mar 11, 2013 at 12:42 AM, madalin  wrote:

Maybe it should be specified better on the website ?


We already have a box on our support page: 
http://roundcube.net/support

But we're open for suggestions how to make this more clear for
non-tech-savvy people.

~Thomas




On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald 


wrote:




How to get old emails back on this account as missing


why do people not realize that roundcue is a ordinaly WEBMAIL
which does not mroe and not less than act as IMAP-client
like any other mailprigram does?

if you are missing mails for whatever reasons contact your
serveradmin and hope he has a backup and enough time
to try restore for you


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--
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madalin
http://madalin.eu

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Re: [RCU] How to get old emails back on this account as missing - Thanks

[Ted Thompson]

 

On 11/03/2013 15:27, Daniel wrote: 

> I would say that for one, the
"About" box found above the big roundcube 
> logo at the top left corner
on any vanilla install of roundcube easily 
> fools any non-tech-savvy
person into thinking that roundcube is a mail 
> service.
> 
> This
"About" box contains a big welcoming greeting from the roundcube 
> dev
team and how great this software is. It's like saying this service 
> is
the best and invite anyone but admins and devs to look for support 
>
from the roundcube dev team.
> 
> Most users do not have a clue what
open source means or the difference 
> between software/services or how
the mail system works. I'm not even 
> sure all the admins who install
roundcube always know what they are 
> doing. For most people the
"Internet" is still just that old IE or globe 
> icon found on their
desktop...
> 
> +1
> 
> A better approach would be to stop these users
in their tracks by 
> including something like the instructive warning
box found on 
> http://roundcube.net/support [3].
> 
> It's should also
be possible to easily include and configure a custom 
> support message
and email in the "About" box. By default this email 
> could point to
something like support@.
> 
> Maybe this custom
support address and message should be a mandatory 
> configuration
option before roundcube even starts. Or at least make it 
> pretty
obvious for anyone looking at that About box that there is no 
> support
option configured yet.
> 
> /Daniel
> 
> On 2013-03-11 13:35, Thomas
Bruederli wrote:
> 
>> On Mon, Mar 11, 2013 at 12:42 AM, madalin
 wrote: 
>> 
>>> Maybe it should be specified better
on the website ?
>> We already have a box on our support page:
http://roundcube.net/support [3]But we're open for suggestions how to
make this more clear for non-tech-savvy people. ~Thomas 
>> 
>>> On Mon,
Mar 11, 2013 at 1:23 AM, Reindl Harald  wrote:

>>> 
> How to get old emails back on this account as missing

why do people not realize that roundcue is a ordinaly WEBMAIL which does
not mroe and not less than act as IMAP-client like any other mailprigram
does? if you are missing mails for whatever reasons contact your
serveradmin and hope he has a backup and enough time to try restore for
you ___ Roundcube Users
mailing list users@lists.roundcube.net
http://lists.roundcube.net/mailman/listinfo/users [1]
>>> -- Cu drag,
madalin http://madalin.eu [2]
___ Roundcube Users mailing
list users@lists.roundcube.net
http://lists.roundcube.net/mailman/listinfo/users [1]
>>
___ Roundcube Users mailing
list users@lists.roundcube.net
http://lists.roundcube.net/mailman/listinfo/users [1]
> 
>
___
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mailing list
> users@lists.roundcube.net
>
http://lists.roundcube.net/mailman/listinfo/users [1]



Links:
--
[1]
http://lists.roundcube.net/mailman/listinfo/users
[2]
http://madalin.eu
[3] http://roundcube.net/support
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Re: [RCU] How to get old emails back on this account as missing - Thanks

[Thomas Bruederli]

On Mon, Mar 11, 2013 at 4:27 PM, Daniel  wrote:
> I would say that for one, the "About" box found above the big roundcube logo
> at the top left corner on any vanilla install of roundcube easily fools any
> non-tech-savvy person into thinking that roundcube is a mail service.
>
> This "About" box contains a big welcoming greeting from the roundcube dev
> team and how great this software is. It's like saying this service is the
> best and invite anyone but admins and devs to look for support from the
> roundcube dev team.
>
> Most users do not have a clue what open source means or the difference
> between software/services or how the mail system works. I'm not even sure
> all the admins who install roundcube always know what they are doing. For
> most people the "Internet" is still just that old IE or globe icon found on
> their desktop...
>
> A better approach would be to stop these users in their tracks by including
> something like the instructive warning box found on
> http://roundcube.net/support.

Thanks for the input, that is indeed true.

> It's should also be possible to easily include and configure a custom
> support message and email in the "About" box. By default this email could
> point to something like support@.

Since version 0.8 we encourage sysadmins to enter an url or email
address to the 'support_url' in Roundcube config. This will add a "Get
Help" link on both the login page as well as to the main screen, right
next to the About link. Showing a default email like you suggested
doesn't help the users if it doesn't exist/work.

> Maybe this custom support address and message should be a mandatory
> configuration option before roundcube even starts. Or at least make it
> pretty obvious for anyone looking at that About box that there is no support
> option configured yet.

The suppor_url entry is even enforced when using the installer but not
for existing configurations when upgrading from an older version.
Maybe we definitely have to be harder on this and break the service if
that property isn't set. We actually didn't want to take that step but
the increasing number of support requests hitting us every day maybe
forces us to do so.

Also we'd like the sysadmins to exchange the logo with their own
brand. Both can easily be done via config but obviously most people
don't seem to care about this and just ignore the fact that users need
proper instructions and means to get help.

~Thomas

>
> On 2013-03-11 13:35, Thomas Bruederli wrote:
>>
>> On Mon, Mar 11, 2013 at 12:42 AM, madalin  wrote:
>>>
>>> Maybe it should be specified better on the website ?
>>
>>
>> We already have a box on our support page: http://roundcube.net/support
>> But we're open for suggestions how to make this more clear for
>> non-tech-savvy people.
>>
>> ~Thomas
>>
>>>
>>>
>>> On Mon, Mar 11, 2013 at 1:23 AM, Reindl Harald 
>>> wrote:



> How to get old emails back on this account as missing


 why do people not realize that roundcue is a ordinaly WEBMAIL
 which does not mroe and not less than act as IMAP-client
 like any other mailprigram does?

 if you are missing mails for whatever reasons contact your
 serveradmin and hope he has a backup and enough time
 to try restore for you


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 http://lists.roundcube.net/mailman/listinfo/users
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Re: [RCU] How to get old emails back on this account as missing - Thanks

[Kaz Kylheku]

On Sun, 10 Mar 2013 23:15:57 +,
bana.g...@muslimwomenscouncil.org.uk wrote:

Roundcube does not store e-mails. It only provides a window to the
mailbox on a mail server.

If your e-mails are lost, there isn't anything Roundcube can do to
bring them back.

Perhaps your view of the mailbox only makes it appear that the e-mails
have been lost.

* Maybe you moved them into some folder. Deleting e-mails moves them to
a Trash folder.

* Maybe you have a filter in effect, such as looking only at
unread mails, so all mails which have been read are not shown.
Roundcube
has such a feature. If you use it by accident without understanding
it, you might think that all your e-mails are gone.

If you really deleted some e-mails that you would like to restore, the
only way is to ask the administrator of the mail server to restore the
files from backup. This is not an easy operation. Naively restoring
your
entire mailbox database to a prior state will delete your new mails.
Therefore, if the admin is willing to take the time to do this for you,
you should buy them lunch.

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