Twayne wrote:
In news:4be3250e.6030...@onr.com,
Barbara Duprey typed:
John Wilson wrote:
I have Windows 7.
I like OO and want to use it. The download of the software
seems to go well, but cannot install. Or if I can
complete the install, after a day or two, the program
cannot be opened. So...I uninstall and try to reinstall,
and now cannot even do that. Cannot access any OO
documents. When trying to re-install, I get this message...something
like "Exit OO 3.2 and OO 3.2 Quickstarter before continuing", and the
install stops. At the time this
message appears, there is nothing for OO running... Does anyone have any
idea what this means--I am not a
computer person so please speak in plain language... Regards,
John Wilson
Hi, John. Glad you like OOo, and I'm sorry you're having a
problem. Sometimes a stray process will be running that is
left over from something that glitched; this would
interfere with either starting or
uninstalling/reinstalling. If that's happening, you can
bring up the Task Manager and look for processes named
soffice.bin. End those (the associated soffice.exe
processes will stop, too) and you should be able to start
OOo OK, and probably you won't need to do anything more
severe. (Or just restart, that should do it, too.) Good
luck, and let us know if you still have a problem.
Umm, if quickstarter was being loaded at boot time, it would simply come
right back after a reboot, right? So you don't want to restart; Do an
initial restart, kill the process/es, and go right to the installation. That
should do it.
Unless it's been turned off, the quickstarter shows in the Sy
Or, remove the old OO.o, restart, and install the new one. More work, but it
should work.
HTH,
Twayne`
Sorry, didn't think about Quickstarter -- I've taken it out of my
Startup menu, it doesn't seem helpful at all to me, and it's too likely
to interfere with things. Yes, it would mess up the restart alternative
above if there is actually an uninstall/reinstall required, but there
probably isn't. The first thing I'd try after killing the processes
would be attempting to open an OOo document.
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