Re: [SOGo] EAS not synching any mail items for one account
Thank you Christian I tried that: xxx@mail:~$ sudo /usr/sbin/sogo-tool manage-eas listdevices linc...@whiteintl.net <0x0x558302c2ce20[SOGoCache]> Cache cleanup interval set every 300.00 seconds <0x0x558302c2ce20[SOGoCache]> Using host(s) '127.0.0.1' as server(s) 3cbc5b84bf9b4393aeb16e8be8040010 760c15c05bc349b7b3425853085438ee xxx@mail:~$ sudo /usr/sbin/sogo-tool manage-eas resetdevice linc...@whiteintl.net 3cbc5b84bf9b4393aeb16e8be8040010 <0x0x564712dfc7b0[SOGoCache]> Cache cleanup interval set every 300.00 seconds <0x0x564712dfc7b0[SOGoCache]> Using host(s) '127.0.0.1' as server(s) xxx@mail:~$ sudo /usr/sbin/sogo-tool manage-eas resetdevice linc...@whiteintl.net 760c15c05bc349b7b3425853085438ee <0x0x55d5e92787b0[SOGoCache]> Cache cleanup interval set every 300.00 seconds <0x0x55d5e92787b0[SOGoCache]> Using host(s) '127.0.0.1' as server(s) xxx@mail:~$ sudo /usr/sbin/sogo-tool manage-eas listdevices linc...@whiteintl.net <0x0x5600e8e9ce20[SOGoCache]> Cache cleanup interval set every 300.00 seconds <0x0x5600e8e9ce20[SOGoCache]> Using host(s) '127.0.0.1' as server(s) 3cbc5b84bf9b4393aeb16e8be8040010 760c15c05bc349b7b3425853085438ee I can't see any issues here but im not sure whaat the expected output is? The user shut their outlook pc app and removed their account from their android device (where the issue is), but still having the same problem -- the inbox has no items, but the subfolders under the inbox and other folders like sent items are synching without issue. Any thoughts on what's next? Thank you! sam On 2022-09-01 04:17, Christian Mack wrote: Hello As ActiveSync broke for that user, you should reset it on the SOGo side for that user. Check for syntax with: /usr/sbin/sogo-tool manage-eas When doing so, the MS Outlook client has to be shut down. Then use "listdevices" and "resetdevice". Afterwards start MS Outlook again. Kind regards, Christian Mack Am 31.08.22 um 10:14 schrieb Sam Durbin (s...@staccum.co.nz): Hi there, I am running iredmail with sogo version 5.7.1 (@sogo-build.alinto.int 202208300100) on ubuntu 18.04.6. The box hosts a few different domains and users, but im having an issue with one user in particular. When I add to outlook via EAS it doesnt download any email items when running the Outlook app - it will synch the folders (for example a few folders under the inbox folder) but nothing else. I did a search on the iredmail forums and the internet and one of the solutions seemed to be increasing the SOGoMaximumSyncResponseSize so I put that to 10240, and SOGoMaximumSyncWindowSize which I set to 256. This made no difference. I have tried it on two different devices - a Samsung device which is the main user of the account, and on my own iPhone. Same result with outlook on both. No other users seem to be affected, I've got my own mail running on the box and I tried it out as a test and it worked fine. User's mailbox is only about 200mb large too. I've worked with Zhang at iredmail directly who has wasnt sure so suggested contacting the developers via this email list to progress troubleshooting. I would appreciate any assistance you're able to provide. Thank you Sam
Re: [SOGo] Set Animation Level and other things on sogo.conf -file
On Thu, Sep 1, 2022 at 3:22 PM francis wrote: > Hi > > > On Sep 1, 2022, at 04:46, Christian Mack (christian.m...@uni-konstanz.de) > wrote: > > > > Hello > > > > Am 01.09.22 um 10:31 schrieb Odhiambo Washington (odhia...@gmail.com): > >> On Wed, Aug 31, 2022 at 7:46 PM Christian Mack wrote: > >>> Hello > >>> > >>> Am 31.08.22 um 14:06 schrieb International Security Providers > >>> (internationalsecurityprovid...@proton.me): > I would love to set the "Animation level globally for all users to > “None”. is this somehow possible? > >>> > >>> Sure you can :-) > >>> > >>> /etc/sogo/sogo.conf: > >>> [...] > >>> SOGoAnimationMode = none; > >>> [...] > >>> > also enabling “Enable Desktop > Notifications” and “When sending mail, add unknown recipients to my” > -> “Personal Address Book” > >>> > >>> [...] > >>> SOGoDesktopNotifications = <*I1>; > >>> [...] > >>> SOGoMailAddOutgoingAddresses = <*I1>; > >>> SOGoSelectedAddressBook = "personal"; > >>> [cut] > >>> > >>> > >> Looking at https://www.sogo.nu/files/docs/SOGoInstallationGuide.html, > I did > >> not find these SOGoAnimationMode and SOGoDesktopNotifications. > >> Is there other documentation elsewhere? :) > > > > No, there is no other documentation. > > I got the settings from an user backup. > > All "User Preferences" can be preset in sogo.conf. > > They will be fetched and used when creating a new account in SOGo, when > the user first logs in. > > > > But you are right, they should be documented in the "SOGo Installation > and Configuration Guide". > > Will open a bug report for it later. > > You can also refer to SOGoDefaults.plist for some of the default values > that you can overwrite in sogo.conf: > > > https://github.com/Alinto/sogo/blob/master/SoObjects/SOGo/SOGoDefaults.plist > > > Francis Looking at that does not tell me what other options exist for a config param. For example, SOGoAnimationMode = "normal"; What are the other options for this parameter? Complete documentation is necessary. -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", egrep -v '^$|^.*#' ¯\_(ツ)_/¯ :-)
Re: [SOGo] Set Animation Level and other things on sogo.conf -file
Hi > On Sep 1, 2022, at 04:46, Christian Mack (christian.m...@uni-konstanz.de) > wrote: > > Hello > > Am 01.09.22 um 10:31 schrieb Odhiambo Washington (odhia...@gmail.com): >> On Wed, Aug 31, 2022 at 7:46 PM Christian Mack wrote: >>> Hello >>> >>> Am 31.08.22 um 14:06 schrieb International Security Providers >>> (internationalsecurityprovid...@proton.me): I would love to set the "Animation level globally for all users to “None”. is this somehow possible? >>> >>> Sure you can :-) >>> >>> /etc/sogo/sogo.conf: >>> [...] >>> SOGoAnimationMode = none; >>> [...] >>> also enabling “Enable Desktop Notifications” and “When sending mail, add unknown recipients to my” -> “Personal Address Book” >>> >>> [...] >>> SOGoDesktopNotifications = <*I1>; >>> [...] >>> SOGoMailAddOutgoingAddresses = <*I1>; >>> SOGoSelectedAddressBook = "personal"; >>> [cut] >>> >>> >> Looking at https://www.sogo.nu/files/docs/SOGoInstallationGuide.html, I did >> not find these SOGoAnimationMode and SOGoDesktopNotifications. >> Is there other documentation elsewhere? :) > > No, there is no other documentation. > I got the settings from an user backup. > All "User Preferences" can be preset in sogo.conf. > They will be fetched and used when creating a new account in SOGo, when the > user first logs in. > > But you are right, they should be documented in the "SOGo Installation and > Configuration Guide". > Will open a bug report for it later. You can also refer to SOGoDefaults.plist for some of the default values that you can overwrite in sogo.conf: https://github.com/Alinto/sogo/blob/master/SoObjects/SOGo/SOGoDefaults.plist Francis
Re: [SOGo] Wrong table name
Hello Christian and others, Thanks for your responce! Op 31-08-2022 om 18:30 schreef Christian Mack (christian.m...@uni-konstanz.de): Hello Am 31.08.22 um 13:39 schrieb Paul van der Vlis (p...@vandervlis.nl): Hello Christian, hello group, Op 31-08-2022 om 11:28 schreef Christian Mack (christian.m...@uni-konstanz.de): Hello From which version did you upgrade? Perhaps you have to run: /usr/share/doc/sogo/sql-update-3.2.10_to_4.0.0-mysql.sh I did run that script so far I know, and I see it in my bash_history, but it is possible something went wrong with it. Would it be a problem to run it twice? Does the script rename the name of excisting tables? It will change some tables, but not rename them. You can safely run it as often as you like, it will change nothing after the first run. This is a very small server, I think there is only one active user left at the moment. He had problems on his phone, but after reinstalling DAVx⁵ that problem seems to be gone. But I still saw errors in the log. I did run the script again. I saw some errors: - ERROR 1060 (42S21) at line 1: Duplicate column name 'c_hascertificate' ERROR 1060 (42S21) at line 1: Duplicate column name 'c_hascertificate' ERROR 1060 (42S21) at line 1: Duplicate column name 'c_hascertificate' ERROR 1146 (42S02) at line 1: Table 'sogo.sogojk0013c1348af_quick' doesn't exist ERROR 1146 (42S02) at line 1: Table 'sogo.sogojk0013c1348af_quick' doesn't exist - After this, I see some errors about that table in the logs, it seems to be the only table what gives errors: --- Sep 01 10:39:53 sogod [2336490]: <0x0x55f7d4deeb60[GCSFolder]> ERROR(-[GCSFolder writeContent:fromComponent:container:toName:baseVersion:]): cannot insert content : NAME:ExecutionFailed REASON:Table 'sogo.sogojk0013c1348af_quick' doesn't exist --- What could point at that table-name? There is also no "sogojk0013c1348af" or "sogojk0013c1348af_acl" table. Sorry, I misread your error message. You don't have that table altogether, instead of "just" missing a column. I never had that myself. With regards, Paul van der Vlis -- Paul van der Vlis Linux systeembeheer Groningen https://vandervlis.nl/
Re: [SOGo] Set Animation Level and other things on sogo.conf -file
Hello Am 01.09.22 um 10:31 schrieb Odhiambo Washington (odhia...@gmail.com): On Wed, Aug 31, 2022 at 7:46 PM Christian Mack wrote: Hello Am 31.08.22 um 14:06 schrieb International Security Providers (internationalsecurityprovid...@proton.me): I would love to set the "Animation level globally for all users to “None”. is this somehow possible? Sure you can :-) /etc/sogo/sogo.conf: [...] SOGoAnimationMode = none; [...] also enabling “Enable Desktop Notifications” and “When sending mail, add unknown recipients to my” -> “Personal Address Book” [...] SOGoDesktopNotifications = <*I1>; [...] SOGoMailAddOutgoingAddresses = <*I1>; SOGoSelectedAddressBook = "personal"; [cut] Looking at https://www.sogo.nu/files/docs/SOGoInstallationGuide.html, I did not find these SOGoAnimationMode and SOGoDesktopNotifications. Is there other documentation elsewhere? :) No, there is no other documentation. I got the settings from an user backup. All "User Preferences" can be preset in sogo.conf. They will be fetched and used when creating a new account in SOGo, when the user first logs in. But you are right, they should be documented in the "SOGo Installation and Configuration Guide". Will open a bug report for it later. Kind regards, Christian Mack -- Christian Mack Universität Konstanz Kommunikations-, Informations-, Medienzentrum (KIM) Abteilung IT-Dienste Forschung, Lehre, Infrastruktur 78457 Konstanz +49 7531 88-4416 smime.p7s Description: S/MIME Cryptographic Signature
Re: [SOGo] Set Animation Level and other things on sogo.conf -file
On Wed, Aug 31, 2022 at 7:46 PM Christian Mack wrote: > Hello > > Am 31.08.22 um 14:06 schrieb International Security Providers > (internationalsecurityprovid...@proton.me): > > I would love to set the "Animation level globally for all users to > > “None”. is this somehow possible? > > Sure you can :-) > > /etc/sogo/sogo.conf: > [...] > SOGoAnimationMode = none; > [...] > > > also enabling “Enable Desktop > > Notifications” and “When sending mail, add unknown recipients to my” > > -> “Personal Address Book” > > [...] > SOGoDesktopNotifications = <*I1>; > [...] > SOGoMailAddOutgoingAddresses = <*I1>; > SOGoSelectedAddressBook = "personal"; > [cut] > > > Kind regards, > Christian Mack > > Looking at https://www.sogo.nu/files/docs/SOGoInstallationGuide.html, I did not find these SOGoAnimationMode and SOGoDesktopNotifications. Is there other documentation elsewhere? :) -- Best regards, Odhiambo WASHINGTON, Nairobi,KE +254 7 3200 0004/+254 7 2274 3223 "Oh, the cruft.", egrep -v '^$|^.*#' ¯\_(ツ)_/¯ :-)
