Re: [SOGo] Can't see messages in our INBOX
Tomas Kuliavas escribió: 2010.05.18 18:15 Roberto rašė: Julien Tognazzi escribió: Le vendredi 14 mai 2010 à 14:08 -0300, Roberto a écrit : Hi, The problem began with a particular user some days ago. He had a lot of mails, so I suspected the problem was that. But now most of the users have the same problem, even me. We can see no mail at the INBOXes. No problem with other folders. I still use Squirrelmail which sees the INBOX's mails without problem. I upgraded the server to latest Debian package and the problem continues. The problem seems to be reported the same way as for the first user who had this problem, you can see it below in the second line: "could not fetch x uids for url: imap:///INBOX/" Note I'm using "/" as separator. It looks like bug #58 http://sogo.nu/bugs/view.php?id=58 I don't have a solution, but you can workaround it searching for a message with complicated structure (multipart, multi charset, etc...) and delete it with another mail client... Hi, Thanks a lot Julien, I think I found the problem. It seems to be a bug. Squirrelmail read the message but SOGo crashes. ### uploaded to the sogo bugtracking system ### I've been able to find a message and the string to reproduce the crash. No idea why is this happening. In a forwarded mail, I found an address between quotation marks (line 122 of the file mailwithquotes.txt) that makes SOGo fail. I tried putting the same quotation in other addresses and SOGo didn't crash... If I put simple quotations marks or if I erase them all mails get read again. I snipped the Base64 encoded part of the message to make it smaller. HTH. TIA. that mailwithquotes.txt is full of formating errors. incorrectly encoded email addresses, broken headers, etc. Are you sure that it is created with Thunderbird Hi Tomas, Yes, the last mail was sent with Thunderbird, the original one I really don't know. BTW, I had the error again with another mail, someone used Thunderbird to forward a calendar invitation (something which doesn't have any sense) but again I couldn't see my inbox. This time the error is: May 18 13:28:47 sogod: SOGo watchdog [3707]: <0x0x8c61718[NGImap4Client]> ERROR(-[NGImap4Client _processCommandParserException:]): catched IMAP4 parser exception NGImap4ParserException: unexpected char expected < > May 18 13:28:47 sogod: SOGo watchdog [3707]: [ERROR] <0x0x81c97a0[NGImap4Connection]> could not fetch 11 uids for url: imap://myuser%40mydom...@localhost/INBOX/ EXCEPTION: NAME:NSInvalidArgumentException REASON:Tried to add nil to array INFO:(nil) And the mail which caused this is the one I attached (it's very small) This time it seems it has nothing to do with quotation marks... :-( TIA, -- Roberto Return-path: Envelope-to: myu...@mydomain Delivery-date: Tue, 18 May 2010 13:27:21 -0300 Received: from [192.168.144.69] by mail.mydomain with esmtp (Exim 4.69) (envelope-from ) id 1OEPdZ-ws-M3; Tue, 18 May 2010 13:27:21 -0300 Message-ID: <4bf2bfe6.4060...@mydomain> Date: Tue, 18 May 2010 13:27:18 -0300 From: Fabian Barone User-Agent: Thunderbird 2.0.0.24 (X11/20100411) MIME-Version: 1.0 To: myu...@mydomain, fbar...@mydomain Subject: [Fwd: Event Invitation: =?UTF-8?B?IkNvbWlzacOzbiBJbnRlcm5hIENlbnM=?= =?UTF-8?B?byJd?= Content-Type: multipart/mixed; boundary="070800040106080709000203" This is a multi-part message in MIME format. --070800040106080709000203 Content-Type: text/plain; charset=UTF-8; format=flowed Content-Transfer-Encoding: 7bit vaa --070800040106080709000203 Content-Type: message/rfc822; name="Event Invitation: =?UTF-8?B?IkNvbWlzacOzbiBJbnRlcm5hIENlbnNvIi5lbWw=?=" Content-Transfer-Encoding: 8bit Content-Disposition: inline; filename*0*=UTF-8''%45%76%65%6E%74%20%49%6E%76%69%74%61%74%69%6F%6E%3A%20; filename*1*=%22%43%6F%6D%69%73%69%C3%B3%6E%20%49%6E%74%65%72%6E%61%20%43; filename*2*=%65%6E%73%6F%22%2E%65%6D%6C Return-path: Envelope-to: fbar...@mydomain Delivery-date: Tue, 04 May 2010 12:07:16 -0300 Received: from localhost ([127.0.0.1]) by mail.mydomain with esmtp (Exim 4.69) (envelope-from ) id 1O9JiO-0004Il-1r for fbar...@mydomain; Tue, 04 May 2010 12:07:16 -0300 from: =?utf-8?q?Alfredo=20Baroni?= content-type: multipart/mixed; boundary="=_=-_OpenGroupware_org_NGMime-16241-1272985635.906759-2--" subject: =?utf-8?q?Event_Invitation:_"Comisi=C3=B3n_Interna_Censo"?= date: Tue, 04 May 2010 12:07:15 -0300 MIME-Version: 1.0 to: fbar...@mydomain --=_=-_OpenGroupware_org_NGMime-16241-1272985635.906759-2-- content-type: text/plain; charset="utf-8" Alfredo Baroni has invited you to Comisión Interna Censo. --=_=-_OpenGroupware_org_NGMime-16241-1272985635.906759-2-- content-transfer-encoding: quoted-printable content-type: text/calendar; method=REQUEST; charset="utf-8" BEGIN:VCALENDAR PRODID:-//Mozilla.org/NONSGML Mozilla Calendar V1.1//EN
Re: [SOGo] Can't see messages in our INBOX
Hi Roberto, Thanks for the bug report. Can you provide us with a full copy of the original message ? Thanks! Wolfgang -- users@sogo.nu https://inverse.ca/sogo/lists
Re: [SOGo] Can't see messages in our INBOX
2010.05.18 18:15 Roberto rašė: > Julien Tognazzi escribió: > >> Le vendredi 14 mai 2010 à 14:08 -0300, Roberto a écrit : >> >>> Hi, >>> >>> The problem began with a particular user some days ago. He had a lot of >>> mails, so I suspected the problem was that. But now most of the users >>> have the same problem, even me. >>> >>> We can see no mail at the INBOXes. No problem with other folders. I >>> still use Squirrelmail which sees the INBOX's mails without problem. >>> >>> I upgraded the server to latest Debian package and the problem >>> continues. >>> >>> The problem seems to be reported the same way as for the first user who >>> had this problem, you can see it below in the second line: "could not >>> fetch x uids for url: imap:///INBOX/" >>> >>> Note I'm using "/" as separator. >>> >> It looks like bug #58 http://sogo.nu/bugs/view.php?id=58 >> I don't have a solution, but you can workaround it searching for a >> message with complicated structure (multipart, multi charset, etc...) >> and delete it with another mail client... >> > Hi, > > Thanks a lot Julien, I think I found the problem. It seems to be a bug. > Squirrelmail read the message but SOGo crashes. > > ### uploaded to the sogo bugtracking system ### > > I've been able to find a message and the string to reproduce the crash. > No idea why is this happening. In a forwarded mail, I found an address > between quotation marks (line 122 of the file mailwithquotes.txt) that > makes SOGo fail. I tried putting the same quotation in other addresses > and SOGo didn't crash... If I put simple quotations marks or if I erase > them all mails get read again. I snipped the Base64 encoded part of the > message to make it smaller. HTH. TIA. that mailwithquotes.txt is full of formating errors. incorrectly encoded email addresses, broken headers, etc. Are you sure that it is created with Thunderbird? -- Tomas -- users@sogo.nu https://inverse.ca/sogo/lists
Re: [SOGo] Can't see messages in our INBOX
Julien Tognazzi escribió: Le vendredi 14 mai 2010 à 14:08 -0300, Roberto a écrit : Hi, The problem began with a particular user some days ago. He had a lot of mails, so I suspected the problem was that. But now most of the users have the same problem, even me. We can see no mail at the INBOXes. No problem with other folders. I still use Squirrelmail which sees the INBOX's mails without problem. I upgraded the server to latest Debian package and the problem continues. The problem seems to be reported the same way as for the first user who had this problem, you can see it below in the second line: "could not fetch x uids for url: imap:///INBOX/" Note I'm using "/" as separator. It looks like bug #58 http://sogo.nu/bugs/view.php?id=58 I don't have a solution, but you can workaround it searching for a message with complicated structure (multipart, multi charset, etc...) and delete it with another mail client... Hi, Thanks a lot Julien, I think I found the problem. It seems to be a bug. Squirrelmail read the message but SOGo crashes. ### uploaded to the sogo bugtracking system ### I've been able to find a message and the string to reproduce the crash. No idea why is this happening. In a forwarded mail, I found an address between quotation marks (line 122 of the file mailwithquotes.txt) that makes SOGo fail. I tried putting the same quotation in other addresses and SOGo didn't crash... If I put simple quotations marks or if I erase them all mails get read again. I snipped the Base64 encoded part of the message to make it smaller. HTH. TIA. ### end ### -- Roberto -- users@sogo.nu https://inverse.ca/sogo/lists
Re: [SOGo] Can't see messages in our INBOX
Le vendredi 14 mai 2010 à 14:08 -0300, Roberto a écrit : > Hi, > > The problem began with a particular user some days ago. He had a lot of > mails, so I suspected the problem was that. But now most of the users > have the same problem, even me. > > We can see no mail at the INBOXes. No problem with other folders. I > still use Squirrelmail which sees the INBOX's mails without problem. > > I upgraded the server to latest Debian package and the problem continues. > > The problem seems to be reported the same way as for the first user who > had this problem, you can see it below in the second line: "could not > fetch x uids for url: imap:///INBOX/" > > Note I'm using "/" as separator. > It looks like bug #58 http://sogo.nu/bugs/view.php?id=58 I don't have a solution, but you can workaround it searching for a message with complicated structure (multipart, multi charset, etc...) and delete it with another mail client... Julien. -- users@sogo.nu https://inverse.ca/sogo/lists
Re: [SOGo] Can't see messages in our INBOX
Ludovic Marcotte escribió: Roberto wrote: An update here, I can see mails in the Trash folder but not in the Sent folder; same dignostic as the INBOX reported in sogo.log Sniff the traffic using tcpflow when that occurs and paste the result (w/o the sensitive info from it) so we can analyze it. I forgot to mention we have no problem with Thunderbird, only with the web interface :-( That's why I mentioned Squirrelmail. -- Roberto -- users@sogo.nu https://inverse.ca/sogo/lists
Re: [SOGo] Can't see messages in our INBOX
Roberto wrote: An update here, I can see mails in the Trash folder but not in the Sent folder; same dignostic as the INBOX reported in sogo.log Sniff the traffic using tcpflow when that occurs and paste the result (w/o the sensitive info from it) so we can analyze it. Regards, -- Ludovic Marcotte lmarco...@inverse.ca :: +1.514.755.3630 :: www.inverse.ca Inverse inc. :: Leaders behind SOGo (www.sogo.nu) and PacketFence (www.packetfence.org) -- users@sogo.nu https://inverse.ca/sogo/lists
Re: [SOGo] Can't see messages in our INBOX
Roberto escribió: Hi, The problem began with a particular user some days ago. He had a lot of mails, so I suspected the problem was that. But now most of the users have the same problem, even me. We can see no mail at the INBOXes. No problem with other folders. I still use Squirrelmail which sees the INBOX's mails without problem. An update here, I can see mails in the Trash folder but not in the Sent folder; same dignostic as the INBOX reported in sogo.log -- Roberto -- users@sogo.nu https://inverse.ca/sogo/lists
