It certainly won't hurt to write to accessibil...@apple.com and describe the
issue, you can always tell them you could provide a screen recording if they
can't reproduce this or say there is no issue.
I would also include what Spotify said about this being a Voiceover issue and
not a Spotify issue.
-Original Message-
From: viphone@googlegroups.com On Behalf Of Shermeen
Khan
Sent: Friday, November 22, 2019 6:17 AM
To: viphone
Subject: Advice on how to proceed with my Spotify issue
Hi all,
I wrote to the list a few weeks ago saying that I can no longer read
descriptions of playlists on Spotify, although I was able to with older
versions of the app. I have also posted to apple vis, and put out a few posts
in various facebook communities. A small number of people agreed that they were
having the same experience, many people ranted on about unrelated issues, and
one person even said they were not experiencing this issue with the 13.3 IOS
beta. I have raised this issue with Spotify twice, using their online customer
support chat feature. The first time, the person said they would escalate it.
The second time, I was told that they could not see how they had impacted any
accessibility features, and that what I should really do is contact apple
accessibility, as it's a voiceover issue, not a spotify one.
I do not know what to do next. Do I indeed contact Apple? And, is there
anything I can tell spotify about in terms of what they ought to be doing
differently with the text of the playlist descriptions? i.e.
could it be that the text is too small? no one seems to know what to do when I
say "the text is visibly there but voiceover will not read it".
Anyway, any advice would be greatly appreciated. I know I may just need to cut
my losses, but it's also very frustrating to feel as though I'm getting nowhere.
Thanks, all, and happy Friday.
Shermeen
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