Re: Crazy problem with voicemail

2018-12-14 Thread Anna Dresner
Hi Nancy and Gary,

In addition to using visual voicemail on your phone, you also have the option 
to call a number to check it. If you do that, you will be prompted to enter 
your pin and told what numbers to dial to hear your messages, save or delete 
them, etc. I would suggest using this method to hear the message and delete it. 
If you don't know what number to call, ask your phone carrier for help.

Best,
Anna

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Crazy problem with voicemail

2018-12-14 Thread GARY WILLIAMS
Hello,
We received a voicemail last night and we were able to play it, but, when we 
went to play it again it would not play. When we double tapped on the play 
button, we were kicked out of the voicemail and back to the list of voicemails. 
We were able to play older saved voicemails, but not this one. We noticed that 
it took a long time for the voicemail transcription to show up, and it was 
after that, that we couldn’t play the voicemail. We closed the phone app, and 
rebooted the phone, to no avail. We even plugged up the phone to see if that 
would help and closed the app and rebooted again. 
Has anyone had a similar problem and does anyone have any suggestions? Also, 
can you turn off the voicemail transcription? 
Thanks for any help.
Nancy and Gary

Sent from my iPhone

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