Re: Just got my FaceTime issue case number

[Kathy Brandt]

I have heard further from Apple about this: apparently it has been an issue 
since iOS 10. They have escalated it. Meanwhile, the workaround is to turn 
voiceover off, tell Siri I want to do a FaceTime audio call, then turn 
voiceover on while it’s still ringing, before the person answers; I have my 
controls back then.
> On Dec 23, 2017, at 8:33 AM, rajmund .  wrote:
> 
> hi,
> this must be something specific to the iPod, I can'd replicate on an iPad, or 
> an iPhone.
> 
>> On 12/12/17 3:07 PM, Kathy Brandt wrote:
>> 100377527297 
>> 
>>  This was concerning how, with iOS 11 update, for FaceTime audio in order to 
>> use the screen controls, you have to plug in headphones; is like blank 
>> locked screen otherwise. Was most disconcerting when I dealt with this for 
>> the first time.
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Re: Just got my FaceTime issue case number

[rajmund .]

hi,
this must be something specific to the iPod, I can'd replicate on an 
iPad, or an iPhone.


On 12/12/17 3:07 PM, Kathy Brandt wrote:
100377527297 
 



This was concerning how, with iOS 11 update, for FaceTime audio in order 
to use the screen controls, you have to plug in headphones; is like 
blank locked screen otherwise. Was most disconcerting when I dealt with 
this for the first time.


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Re: Just got my FaceTime issue case number

[Jenifer Barr]

My appologies Kathy.  I did not see that you were using an iPod until after I 
saw yur first message.  I'm sorry.
Jen


Sent from my iPhone

> On Dec 12, 2017, at 12:48 PM, Kathy Brandt  wrote:
> 
> … And you’re using an iPod touch six generation?
> 
> I have been going through Settings to see if anything jumps out at me; it 
> doesn’t. Maybe it just affects some models, since, as I said, after I told my 
> friend the problem, he discovered it too, and so did the rep from Apple 
> accessibility.
> 
>> On Dec 12, 2017, at 10:58 AM, Jenifer Barr  wrote:
>> 
>> Hi.
>> I use facetime audio all the time and have never had this issue.  I'm 
>> interested to know what they say.
>> Jen
>> 
>> Sent from my iPhone
>> 
>>> On Dec 12, 2017, at 10:07 AM, Kathy Brandt  wrote:
>>> 
>>> 100377527297 
>>> 
>>> This was concerning how, with iOS 11 update, for FaceTime audio in order to 
>>> use the screen controls, you have to plug in headphones; is like blank 
>>> locked screen otherwise. Was most disconcerting when I dealt with this for 
>>> the first time.
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Re: Just got my FaceTime issue case number

[Kathy Brandt]

… And you’re using an iPod touch six generation?

I have been going through Settings to see if anything jumps out at me; it 
doesn’t. Maybe it just affects some models, since, as I said, after I told my 
friend the problem, he discovered it too, and so did the rep from Apple 
accessibility.

> On Dec 12, 2017, at 10:58 AM, Jenifer Barr  wrote:
> 
> Hi.
> I use facetime audio all the time and have never had this issue.  I'm 
> interested to know what they say.
> Jen
> 
> Sent from my iPhone
> 
>> On Dec 12, 2017, at 10:07 AM, Kathy Brandt  wrote:
>> 
>> 100377527297 
>> 
>> This was concerning how, with iOS 11 update, for FaceTime audio in order to 
>> use the screen controls, you have to plug in headphones; is like blank 
>> locked screen otherwise. Was most disconcerting when I dealt with this for 
>> the first time.
>> -- 
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Re: Just got my FaceTime issue case number

[Jenifer Barr]

Hi.
I use facetime audio all the time and have never had this issue.  I'm 
interested to know what they say.
Jen

Sent from my iPhone

> On Dec 12, 2017, at 10:07 AM, Kathy Brandt  wrote:
> 
> 100377527297 
> 
> This was concerning how, with iOS 11 update, for FaceTime audio in order to 
> use the screen controls, you have to plug in headphones; is like blank locked 
> screen otherwise. Was most disconcerting when I dealt with this for the first 
> time.
> -- 
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Just got my FaceTime issue case number

[Kathy Brandt]

100377527297 

This was concerning how, with iOS 11 update, for FaceTime audio in order to use 
the screen controls, you have to plug in headphones; is like blank locked 
screen otherwise. Was most disconcerting when I dealt with this for the first 
time.

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