RE: 2 factor authentication on pc

2017-05-22 Thread Sieghard Weitzel
I don't think Richard knew you are in the uK, I certainly didn't and unless 
people somehow have a signature or otherwise indicate where they are how should 
one know. There is of course always the Be My Eyes app, you could get sighted 
assistance that way around the clock.
Also, FYI, here is what it says on Apple's website:

24/7 Accessibility support
If you use an accessibility feature or assistive technology, you can get direct 
access to Apple representatives who are trained in providing support using 
accessibility services.
Find the accessibility and assistive technology phone number for your country 
or learn more and get help with accessibility features.
United Kingdom Accessibility and assistive technology: 0800 048 0754

That "for your country" part is a link, when I clicked on it I was able to find 
the number for accessibility support in the UK.

Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Joe Paton
Sent: Monday, May 22, 2017 12:47 AM
To: viphone@googlegroups.com
Subject: Re: 2 factor authentication on pc

at eleven o'clock on a sunday eveing in the uk, I don't think so richard.

I can wait for an answer from the list, life isn't that hectic, and I can live 
without the latest music not available on the pc, for about three months or 
there abouts So you see, the apple itunes problem is not the core of my 
existence.

Thanks for writing.

Joe.


On Sun, 21 May 2017 23:51:16 +
Richard Turner  wrote:

Hi,
Instead of waiting for someone to maybe answer on the list, what about calling 
Apple Accessibility: 877-204-3930

I think they would help pretty quickly.

Richard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Joe Paton
Sent: Sunday, May 21, 2017 3:25 PM
To: viph...@gmail.com
Subject: 2 factor authentication on pc

Hi all,
Here's the problem.
I need to authorize a windows based computer for my itunes account.

So I get to the point where apple send a code to my phone.
The instructions say to enter your password followed by the 6 digit code.

No matter how many times I do this, I can not access my account to download 
purchasses that are on my phone, but I want them in my pc music library.

Whatever Itunes or account event i initiate, whether it's authroizing the 
machine, making a purchase, viewing my account, the code is not working.

Doesn't matter which screen reader is in use at the time.  I'm hoping to have a 
friend take a look on the screen to see if some important pop up area is not 
being viewed by the screen reader. But if someone knows a work around this, 
that would be good.

I'd even like to turn off 2 factor authentication, but I bet you can't do that.

Or modify it, say so that when you tell the authorized device to allow access 
from the unauthorized device, that would be sifficient.

Or even the answer to a security question, but where to enter the data, that 
appears to be the issue.


Many thanks.

Joe




,


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Re: 2 factor authentication on pc

2017-05-22 Thread Joe Paton
Hi Seihgard

Success on a second machine.

So a repair on the itunes app, may fix the first problem.

Should have tried this first realy.

Thanks again.

Joe

On Mon, 22 May 2017 05:07:46 +
Sieghard Weitzel  wrote:

Joe,

Are you adding the 6-digit code on to the end of your password? This is rarely 
necessary, as Mark pointed out, iTunes should prompt you for this code after 
you enter your Apple Id and regular password. As soon as you enter the first 
digit of the code focus automaticlaly jumps to the second digit etc. I think 
after entering the last one you may have to tab to OK or soething like that.


Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M. Taylor
Sent: Sunday, May 21, 2017 7:11 PM
To: viphone@googlegroups.com
Subject: RE: 2 factor authentication on pc

Hello Joe,

I'm not certain of what you are experiencing but I can tell you that two-factor 
authentication does work in Windows 7 and Windows 10, in iTunes.  

I have not attempted to read the 6-digit entry field with Jaws.  I tend to use 
Zoomtext on my Windows Desktop computers so cannot speak to the screen reader 
accessability of the UI but I can say for certain that the entry field does 
appear after one enters his/her Apple ID and Password.  

Just so you know, one can disable 2-factor authentication via a web browser at:
http://appleid.apple.com.

Just so you understand, with 2-factor enabled, one must begin the login 
sequence as usual, by entering an Apple ID and password.  Then, if this is done 
correctly, en entry UI appears with 6 blank spots in which one is to enter the 
6-digit security code that was sent to an authorized device.  If a device is 
not available, then one can choose to have the code sent to a trusted phone via 
SMS.  

Now when the code is sent to an authorized device, it will appear as a small 
dialog box that you must explore-by-touch to understand.

The process can seem a bit overwhelming the first time but one quickly becomes 
accustomed to the procedure.

Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Joe Paton
Sent: Sunday, May 21, 2017 3:25 PM
To: viph...@gmail.com
Subject: 2 factor authentication on pc

Hi all,
Here's the problem.
I need to authorize a windows based computer for my itunes account.

So I get to the point where apple send a code to my phone.
The instructions say to enter your password followed by the 6 digit code.

No matter how many times I do this, I can not access my account to download 
purchasses that are on my phone, but I want them in my pc music library.

Whatever Itunes or account event i initiate, whether it's authroizing the 
machine, making a purchase, viewing my account, the code is not working.

Doesn't matter which screen reader is in use at the time.  I'm hoping to have a 
friend take a look on the screen to see if some important pop up area is not 
being viewed by the screen reader. But if someone knows a work around this, 
that would be good.

I'd even like to turn off 2 factor authentication, but I bet you can't do that.

Or modify it, say so that when you tell the authorized device to allow access 
from the unauthorized device, that would be sifficient.

Or even the answer to a security question, but where to enter the data, that 
appears to be the issue.


Many thanks.

Joe




,


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Re: 2 factor authentication on pc

2017-05-22 Thread Joe Paton
at eleven o'clock on a sunday eveing in the uk, I don't think so richard.

I can wait for an answer from the list, life isn't that hectic, and I can live 
without the latest music not available on the pc, for about three months or 
there abouts
So you see, the apple itunes problem is not the core of my existence.

Thanks for writing.

Joe.


On Sun, 21 May 2017 23:51:16 +
Richard Turner  wrote:

Hi,
Instead of waiting for someone to maybe answer on the list, what about calling 
Apple Accessibility: 877-204-3930

I think they would help pretty quickly.

Richard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Joe Paton
Sent: Sunday, May 21, 2017 3:25 PM
To: viph...@gmail.com
Subject: 2 factor authentication on pc

Hi all,
Here's the problem.
I need to authorize a windows based computer for my itunes account.

So I get to the point where apple send a code to my phone.
The instructions say to enter your password followed by the 6 digit code.

No matter how many times I do this, I can not access my account to download 
purchasses that are on my phone, but I want them in my pc music library.

Whatever Itunes or account event i initiate, whether it's authroizing the 
machine, making a purchase, viewing my account, the code is not working.

Doesn't matter which screen reader is in use at the time.  I'm hoping to have a 
friend take a look on the screen to see if some important pop up area is not 
being viewed by the screen reader. But if someone knows a work around this, 
that would be good.

I'd even like to turn off 2 factor authentication, but I bet you can't do that.

Or modify it, say so that when you tell the authorized device to allow access 
from the unauthorized device, that would be sifficient.

Or even the answer to a security question, but where to enter the data, that 
appears to be the issue.


Many thanks.

Joe




,


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Re: 2 factor authentication on pc

2017-05-22 Thread Joe Paton
Hello Siehghard and mark,

Having read both your messages, thank you.

I think that the problem is caused by the itunes app not displaying the single 
character boxes for the 6 digit code to be entered.

I'll try on another pc on the network, and see how it goes.

Many thanks.

Joe



On Mon, 22 May 2017 05:07:46 +
Sieghard Weitzel  wrote:

Joe,

Are you adding the 6-digit code on to the end of your password? This is rarely 
necessary, as Mark pointed out, iTunes should prompt you for this code after 
you enter your Apple Id and regular password. As soon as you enter the first 
digit of the code focus automaticlaly jumps to the second digit etc. I think 
after entering the last one you may have to tab to OK or soething like that.


Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M. Taylor
Sent: Sunday, May 21, 2017 7:11 PM
To: viphone@googlegroups.com
Subject: RE: 2 factor authentication on pc

Hello Joe,

I'm not certain of what you are experiencing but I can tell you that two-factor 
authentication does work in Windows 7 and Windows 10, in iTunes.  

I have not attempted to read the 6-digit entry field with Jaws.  I tend to use 
Zoomtext on my Windows Desktop computers so cannot speak to the screen reader 
accessability of the UI but I can say for certain that the entry field does 
appear after one enters his/her Apple ID and Password.  

Just so you know, one can disable 2-factor authentication via a web browser at:
http://appleid.apple.com.

Just so you understand, with 2-factor enabled, one must begin the login 
sequence as usual, by entering an Apple ID and password.  Then, if this is done 
correctly, en entry UI appears with 6 blank spots in which one is to enter the 
6-digit security code that was sent to an authorized device.  If a device is 
not available, then one can choose to have the code sent to a trusted phone via 
SMS.  

Now when the code is sent to an authorized device, it will appear as a small 
dialog box that you must explore-by-touch to understand.

The process can seem a bit overwhelming the first time but one quickly becomes 
accustomed to the procedure.

Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Joe Paton
Sent: Sunday, May 21, 2017 3:25 PM
To: viph...@gmail.com
Subject: 2 factor authentication on pc

Hi all,
Here's the problem.
I need to authorize a windows based computer for my itunes account.

So I get to the point where apple send a code to my phone.
The instructions say to enter your password followed by the 6 digit code.

No matter how many times I do this, I can not access my account to download 
purchasses that are on my phone, but I want them in my pc music library.

Whatever Itunes or account event i initiate, whether it's authroizing the 
machine, making a purchase, viewing my account, the code is not working.

Doesn't matter which screen reader is in use at the time.  I'm hoping to have a 
friend take a look on the screen to see if some important pop up area is not 
being viewed by the screen reader. But if someone knows a work around this, 
that would be good.

I'd even like to turn off 2 factor authentication, but I bet you can't do that.

Or modify it, say so that when you tell the authorized device to allow access 
from the unauthorized device, that would be sifficient.

Or even the answer to a security question, but where to enter the data, that 
appears to be the issue.


Many thanks.

Joe




,


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RE: 2 factor authentication on pc

2017-05-21 Thread Sieghard Weitzel
Joe,

Are you adding the 6-digit code on to the end of your password? This is rarely 
necessary, as Mark pointed out, iTunes should prompt you for this code after 
you enter your Apple Id and regular password. As soon as you enter the first 
digit of the code focus automaticlaly jumps to the second digit etc. I think 
after entering the last one you may have to tab to OK or soething like that.


Regards,
Sieghard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
M. Taylor
Sent: Sunday, May 21, 2017 7:11 PM
To: viphone@googlegroups.com
Subject: RE: 2 factor authentication on pc

Hello Joe,

I'm not certain of what you are experiencing but I can tell you that two-factor 
authentication does work in Windows 7 and Windows 10, in iTunes.  

I have not attempted to read the 6-digit entry field with Jaws.  I tend to use 
Zoomtext on my Windows Desktop computers so cannot speak to the screen reader 
accessability of the UI but I can say for certain that the entry field does 
appear after one enters his/her Apple ID and Password.  

Just so you know, one can disable 2-factor authentication via a web browser at:
http://appleid.apple.com.

Just so you understand, with 2-factor enabled, one must begin the login 
sequence as usual, by entering an Apple ID and password.  Then, if this is done 
correctly, en entry UI appears with 6 blank spots in which one is to enter the 
6-digit security code that was sent to an authorized device.  If a device is 
not available, then one can choose to have the code sent to a trusted phone via 
SMS.  

Now when the code is sent to an authorized device, it will appear as a small 
dialog box that you must explore-by-touch to understand.

The process can seem a bit overwhelming the first time but one quickly becomes 
accustomed to the procedure.

Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Joe Paton
Sent: Sunday, May 21, 2017 3:25 PM
To: viph...@gmail.com
Subject: 2 factor authentication on pc

Hi all,
Here's the problem.
I need to authorize a windows based computer for my itunes account.

So I get to the point where apple send a code to my phone.
The instructions say to enter your password followed by the 6 digit code.

No matter how many times I do this, I can not access my account to download 
purchasses that are on my phone, but I want them in my pc music library.

Whatever Itunes or account event i initiate, whether it's authroizing the 
machine, making a purchase, viewing my account, the code is not working.

Doesn't matter which screen reader is in use at the time.  I'm hoping to have a 
friend take a look on the screen to see if some important pop up area is not 
being viewed by the screen reader. But if someone knows a work around this, 
that would be good.

I'd even like to turn off 2 factor authentication, but I bet you can't do that.

Or modify it, say so that when you tell the authorized device to allow access 
from the unauthorized device, that would be sifficient.

Or even the answer to a security question, but where to enter the data, that 
appears to be the issue.


Many thanks.

Joe




,


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RE: 2 factor authentication on pc

2017-05-21 Thread M. Taylor
Hello Joe,

I'm not certain of what you are experiencing but I can tell you that two-factor 
authentication does work in Windows 7 and Windows 10, in iTunes.  

I have not attempted to read the 6-digit entry field with Jaws.  I tend to use 
Zoomtext on my Windows Desktop computers so cannot speak to the screen reader 
accessability of the UI but I can say for certain that the entry field does 
appear after one enters his/her Apple ID and Password.  

Just so you know, one can disable 2-factor authentication via a web browser at:
http://appleid.apple.com.

Just so you understand, with 2-factor enabled, one must begin the login 
sequence as usual, by entering an Apple ID and password.  Then, if this is done 
correctly, en entry UI appears with 6 blank spots in which one is to enter the 
6-digit security code that was sent to an authorized device.  If a device is 
not available, then one can choose to have the code sent to a trusted phone via 
SMS.  

Now when the code is sent to an authorized device, it will appear as a small 
dialog box that you must explore-by-touch to understand.

The process can seem a bit overwhelming the first time but one quickly becomes 
accustomed to the procedure.

Mark

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Joe Paton
Sent: Sunday, May 21, 2017 3:25 PM
To: viph...@gmail.com
Subject: 2 factor authentication on pc

Hi all,
Here's the problem.
I need to authorize a windows based computer for my itunes account.

So I get to the point where apple send a code to my phone.
The instructions say to enter your password followed by the 6 digit code.

No matter how many times I do this, I can not access my account to download 
purchasses that are on my phone, but I want them in my pc music library.

Whatever Itunes or account event i initiate, whether it's authroizing the 
machine, making a purchase, viewing my account, the code is not working.

Doesn't matter which screen reader is in use at the time.  I'm hoping to have a 
friend take a look on the screen to see if some important pop up area is not 
being viewed by the screen reader. But if someone knows a work around this, 
that would be good.

I'd even like to turn off 2 factor authentication, but I bet you can't do that.

Or modify it, say so that when you tell the authorized device to allow access 
from the unauthorized device, that would be sifficient.

Or even the answer to a security question, but where to enter the data, that 
appears to be the issue.


Many thanks.

Joe




,


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caraqu...@caraquinn.com

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caraqu...@caraquinn.com

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RE: 2 factor authentication on pc

2017-05-21 Thread Richard Turner
Hi,
Instead of waiting for someone to maybe answer on the list, what about calling 
Apple Accessibility: 877-204-3930

I think they would help pretty quickly.

Richard

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Joe Paton
Sent: Sunday, May 21, 2017 3:25 PM
To: viph...@gmail.com
Subject: 2 factor authentication on pc

Hi all,
Here's the problem.
I need to authorize a windows based computer for my itunes account.

So I get to the point where apple send a code to my phone.
The instructions say to enter your password followed by the 6 digit code.

No matter how many times I do this, I can not access my account to download 
purchasses that are on my phone, but I want them in my pc music library.

Whatever Itunes or account event i initiate, whether it's authroizing the 
machine, making a purchase, viewing my account, the code is not working.

Doesn't matter which screen reader is in use at the time.  I'm hoping to have a 
friend take a look on the screen to see if some important pop up area is not 
being viewed by the screen reader. But if someone knows a work around this, 
that would be good.

I'd even like to turn off 2 factor authentication, but I bet you can't do that.

Or modify it, say so that when you tell the authorized device to allow access 
from the unauthorized device, that would be sifficient.

Or even the answer to a security question, but where to enter the data, that 
appears to be the issue.


Many thanks.

Joe




,


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