Re: A very strange problem

2021-06-27 Thread Dave Clement 
Hi Kay, 

You are welcome. I am glad the fix worked. It drove me a bit nuts when I had 
the problem. It was someone at the Apple Accessibility Help Line who helped me 
find it and I'm glad to pass it along. 

Dave


On Jun 27, 2021, at 5:56 AM, Kay Malmquist  wrote:


HI Dave, If you saw the message from Terry, that is my husband.  I was going to 
tell him about your fix today, but he saw it last night and it worked.  You 
have no idea how happy you made him.  Thank you ever so much for chiming in 
here and making this fix so easy.  When it showed up on his iPad, I knew we had 
to do something.  Again, many thanks for your help.

Kay Malmquist
kay.malmqu...@gmail.com
 
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
—Aristotle.
 
 
- Original Message -
From: Dave Clement
To: viphone@googlegroups.com
Sent: Saturday, June 26, 2021 9:19 PM
Subject: Re: A very strange problem

Hi Kay, 

No, that was just one more weird thing about the problem. I only had to check 
the labelling on the page number element. Once I cleared that, the words 
stopped coming out in all the other places it was happening. I never figured 
out why it was occuring in other places besides the page number but one fix 
fixed them all. 

Good luck. 

Dave
 


On Jun 26, 2021, at 8:37 PM, Kay Malmquist  wrote:


Hi Dave,
I'll have him look in to this.  Since this shows up all over the place, I 
assume he should double tap and hold wherever this text is showing up?  If I am 
understanding correctly, that is what you are saying?  Thanks.  

Kay Malmquist
kay.malmqu...@gmail.com
 
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
—Aristotle.
 
 
- Original Message -
From: Dave Clement
To: viphone@googlegroups.com
Sent: Saturday, June 26, 2021 7:07 PM
Subject: Re: A very strange problem

Hello, 

This may not help but your problem sounds suspiciously like one
 I had after first upgrading to IOS 14 on my iphone 8. I was hearing two 
extraneous words, sometimes at the top of a page, sometimes between icons on 
the home screen, and always on the page number element. I say "hear" as I am a 
Voiceover-only user. 

My problem did turn out to be a labelling problem but a very unusual one. 
Somehow, and I have no idea how, a user-defined label ended up assigned to the 
page number element. This was not something I had done but nevertheless, the 
weird words I was hearing were assigned to the page number. 

To fix this I did the following...

1. Swiped down to highlight the page number element on the home screen.
2. Used the two-finger double tap and hold gesture to bring up the element 
label function. I held until I heard three beeps and then let go. This gave me 
the screen with a text field that I could edit. Sure enough, the weird words I 
was hearing were in the text field. 
3. I deleted the text in the text field, than entered one space, and then saved 
the label. 

As I say, I have no idea how those words got there but this fixed my problem. 
If somehow, the text messsage your husband is hearing ended up in this label 
field somehow, then this might account for what and where he is hearing what 
appears to be a text message but is actually a field label. 

To me, it makes sense that this condition could transfer from his iphone to his 
ipad since user-defined field labels are carried across through iCloud for 
devices using the same Apple ID. 

I hope this helps. 

Dave Clement
Winnipeg MB
   
On Jun 26, 2021, at 12:49 PM, Kay Malmquist  wrote:


Hi all,
I am sorry about the subject line but if you read on, you will see why.
My husband has an iPhone 6 S and yes, I realize it is an older phone but this 
is not the issue.  When I O S 14 series came out, like most every one else, he 
updated.  Now I have to back up a bit.  Back in 2016 I had brain surgery and he 
posted to a couple of groups how I was doing.  He would send texts to everyone 
and then of course delete them.  Now back to around a half year ago when I O S 
14 came out.  He upgraded and now there is one text that he sent at this time 
showing up at the top of pages, down where the page adjust bar is and other 
places as well.  It covers up things and makes it a pain to do a lot of what 
should be simple.  He has called Apple and they have thought that it might be a 
labeling issue.  They have taken everything off his phone and then they say 
that they can see it.  It is not a labeling issue.  They have said that they 
would send it up the line to the engineering team, but nothing is ever heard.  
Now last week he got an iPad and when he set it up he set it up through the 
iCloud and guess what?  That text is now on his iPad.  It must have to do with 
something in the iCloud.  He called Apple tech support and got the usual run 
around.  He is going to get a new iPhone within the next week and if he 
registers it using his info that text will be on it as well.  Where can someone 
go to get to a

Re: A very strange problem

2021-06-27 Thread Kay Malmquist 
HI Dave, If you saw the message from Terry, that is my husband.  I was going 
to tell him about your fix today, but he saw it last night and it worked. 
You have no idea how happy you made him.  Thank you ever so much for chiming 
in here and making this fix so easy.  When it showed up on his iPad, I knew 
we had to do something.  Again, many thanks for your help.

Kay Malmquist
kay.malmqu...@gmail.com

We are what we repeatedly do. Excellence, then, is not an act, but a habit.
—Aristotle.


  - Original Message - 
  From: Dave Clement
  To: viphone@googlegroups.com
  Sent: Saturday, June 26, 2021 9:19 PM
  Subject: Re: A very strange problem


  Hi Kay,


  No, that was just one more weird thing about the problem. I only had to 
check the labelling on the page number element. Once I cleared that, the 
words stopped coming out in all the other places it was happening. I never 
figured out why it was occuring in other places besides the page number but 
one fix fixed them all.


  Good luck.


  Dave




  On Jun 26, 2021, at 8:37 PM, Kay Malmquist  
wrote:


  
  Hi Dave,
  I'll have him look in to this.  Since this shows up all over the place, I 
assume he should double tap and hold wherever this text is showing up?  If I 
am understanding correctly, that is what you are saying?  Thanks.

  Kay Malmquist
  kay.malmqu...@gmail.com

  We are what we repeatedly do. Excellence, then, is not an act, but a 
habit.
  —Aristotle.


- Original Message - 
From: Dave Clement
To: viphone@googlegroups.com
Sent: Saturday, June 26, 2021 7:07 PM
Subject: Re: A very strange problem


Hello,


This may not help but your problem sounds suspiciously like one
 I had after first upgrading to IOS 14 on my iphone 8. I was hearing two 
extraneous words, sometimes at the top of a page, sometimes between icons on 
the home screen, and always on the page number element. I say "hear" as I am 
a Voiceover-only user.


My problem did turn out to be a labelling problem but a very unusual 
one. Somehow, and I have no idea how, a user-defined label ended up assigned 
to the page number element. This was not something I had done but 
nevertheless, the weird words I was hearing were assigned to the page 
number.


To fix this I did the following...


1. Swiped down to highlight the page number element on the home screen.
2. Used the two-finger double tap and hold gesture to bring up the 
element label function. I held until I heard three beeps and then let go. 
This gave me the screen with a text field that I could edit. Sure enough, 
the weird words I was hearing were in the text field.
3. I deleted the text in the text field, than entered one space, and 
then saved the label.


As I say, I have no idea how those words got there but this fixed my 
problem. If somehow, the text messsage your husband is hearing ended up in 
this label field somehow, then this might account for what and where he is 
hearing what appears to be a text message but is actually a field label.


To me, it makes sense that this condition could transfer from his iphone 
to his ipad since user-defined field labels are carried across through 
iCloud for devices using the same Apple ID.


I hope this helps.


Dave Clement
Winnipeg MB

On Jun 26, 2021, at 12:49 PM, Kay Malmquist  
wrote:



Hi all,
I am sorry about the subject line but if you read on, you will see why.
My husband has an iPhone 6 S and yes, I realize it is an older phone but 
this is not the issue.  When I O S 14 series came out, like most every one 
else, he updated.  Now I have to back up a bit.  Back in 2016 I had brain 
surgery and he posted to a couple of groups how I was doing.  He would send 
texts to everyone and then of course delete them.  Now back to around a half 
year ago when I O S 14 came out.  He upgraded and now there is one text that 
he sent at this time showing up at the top of pages, down where the page 
adjust bar is and other places as well.  It covers up things and makes it a 
pain to do a lot of what should be simple.  He has called Apple and they 
have thought that it might be a labeling issue.  They have taken everything 
off his phone and then they say that they can see it.  It is not a labeling 
issue.  They have said that they would send it up the line to the 
engineering team, but nothing is ever heard.  Now last week he got an iPad 
and when he set it up he set it up through the iCloud and guess what?  That 
text is now on his iPad.  It must have to do with something in the iCloud. 
He called Apple tech support and got the usual run around.  He is going to 
get a new iPhone within the next week and if he registers it using his info 
that text will be on it as well.  Where can someone go to get to a higher 
level of tech support that will help him to get this fixed once and for all? 
If that means dumping his iCloud account and starting over from sc

Re: A very strange problem

2021-06-26 Thread Terry Nord 
1000 thank you’s. You fix the problem. I can’t believe it!

You can fill your ears with music and your mouth with food, but, music won’t 
make you fat.
ternor...@gmail.com
Sent from my iPhone

On Jun 26, 2021, at 7:08 PM, Dave Clement  wrote:


Hello, 

This may not help but your problem sounds suspiciously like one
 I had after first upgrading to IOS 14 on my iphone 8. I was hearing two 
extraneous words, sometimes at the top of a page, sometimes between icons on 
the home screen, and always on the page number element. I say "hear" as I am a 
Voiceover-only user. 

My problem did turn out to be a labelling problem but a very unusual one. 
Somehow, and I have no idea how, a user-defined label ended up assigned to the 
page number element. This was not something I had done but nevertheless, the 
weird words I was hearing were assigned to the page number. 

To fix this I did the following...

1. Swiped down to highlight the page number element on the home screen.
2. Used the two-finger double tap and hold gesture to bring up the element 
label function. I held until I heard three beeps and then let go. This gave me 
the screen with a text field that I could edit. Sure enough, the weird words I 
was hearing were in the text field. 
3. I deleted the text in the text field, than entered one space, and then saved 
the label. 

As I say, I have no idea how those words got there but this fixed my problem. 
If somehow, the text messsage your husband is hearing ended up in this label 
field somehow, then this might account for what and where he is hearing what 
appears to be a text message but is actually a field label. 

To me, it makes sense that this condition could transfer from his iphone to his 
ipad since user-defined field labels are carried across through iCloud for 
devices using the same Apple ID. 

I hope this helps. 

Dave Clement
Winnipeg MB
   
On Jun 26, 2021, at 12:49 PM, Kay Malmquist  wrote:


Hi all,
I am sorry about the subject line but if you read on, you will see why.
My husband has an iPhone 6 S and yes, I realize it is an older phone but this 
is not the issue.  When I O S 14 series came out, like most every one else, he 
updated.  Now I have to back up a bit.  Back in 2016 I had brain surgery and he 
posted to a couple of groups how I was doing.  He would send texts to everyone 
and then of course delete them.  Now back to around a half year ago when I O S 
14 came out.  He upgraded and now there is one text that he sent at this time 
showing up at the top of pages, down where the page adjust bar is and other 
places as well.  It covers up things and makes it a pain to do a lot of what 
should be simple.  He has called Apple and they have thought that it might be a 
labeling issue.  They have taken everything off his phone and then they say 
that they can see it.  It is not a labeling issue.  They have said that they 
would send it up the line to the engineering team, but nothing is ever heard.  
Now last week he got an iPad and when he set it up he set it up through the 
iCloud and guess what?  That text is now on his iPad.  It must have to do with 
something in the iCloud.  He called Apple tech support and got the usual run 
around.  He is going to get a new iPhone within the next week and if he 
registers it using his info that text will be on it as well.  Where can someone 
go to get to a higher level of tech support that will help him to get this 
fixed once and for all?  If that means dumping his iCloud account and starting 
over from scratch, then so be it.  Please if anyone has any thoughts on this it 
would be appreciated. 

Kay Malmquist
kay.malmqu...@gmail.com
 
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
—Aristotle.
 
 
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Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
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Re: A very strange problem

2021-06-26 Thread Dave Clement 
Hi Kay, 

No, that was just one more weird thing about the problem. I only had to check 
the labelling on the page number element. Once I cleared that, the words 
stopped coming out in all the other places it was happening. I never figured 
out why it was occuring in other places besides the page number but one fix 
fixed them all. 

Good luck. 

Dave
 


On Jun 26, 2021, at 8:37 PM, Kay Malmquist  wrote:


Hi Dave,
I'll have him look in to this.  Since this shows up all over the place, I 
assume he should double tap and hold wherever this text is showing up?  If I am 
understanding correctly, that is what you are saying?  Thanks.  

Kay Malmquist
kay.malmqu...@gmail.com
 
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
—Aristotle.
 
 
- Original Message -
From: Dave Clement
To: viphone@googlegroups.com
Sent: Saturday, June 26, 2021 7:07 PM
Subject: Re: A very strange problem

Hello, 

This may not help but your problem sounds suspiciously like one
 I had after first upgrading to IOS 14 on my iphone 8. I was hearing two 
extraneous words, sometimes at the top of a page, sometimes between icons on 
the home screen, and always on the page number element. I say "hear" as I am a 
Voiceover-only user. 

My problem did turn out to be a labelling problem but a very unusual one. 
Somehow, and I have no idea how, a user-defined label ended up assigned to the 
page number element. This was not something I had done but nevertheless, the 
weird words I was hearing were assigned to the page number. 

To fix this I did the following...

1. Swiped down to highlight the page number element on the home screen.
2. Used the two-finger double tap and hold gesture to bring up the element 
label function. I held until I heard three beeps and then let go. This gave me 
the screen with a text field that I could edit. Sure enough, the weird words I 
was hearing were in the text field. 
3. I deleted the text in the text field, than entered one space, and then saved 
the label. 

As I say, I have no idea how those words got there but this fixed my problem. 
If somehow, the text messsage your husband is hearing ended up in this label 
field somehow, then this might account for what and where he is hearing what 
appears to be a text message but is actually a field label. 

To me, it makes sense that this condition could transfer from his iphone to his 
ipad since user-defined field labels are carried across through iCloud for 
devices using the same Apple ID. 

I hope this helps. 

Dave Clement
Winnipeg MB
   
On Jun 26, 2021, at 12:49 PM, Kay Malmquist  wrote:


Hi all,
I am sorry about the subject line but if you read on, you will see why.
My husband has an iPhone 6 S and yes, I realize it is an older phone but this 
is not the issue.  When I O S 14 series came out, like most every one else, he 
updated.  Now I have to back up a bit.  Back in 2016 I had brain surgery and he 
posted to a couple of groups how I was doing.  He would send texts to everyone 
and then of course delete them.  Now back to around a half year ago when I O S 
14 came out.  He upgraded and now there is one text that he sent at this time 
showing up at the top of pages, down where the page adjust bar is and other 
places as well.  It covers up things and makes it a pain to do a lot of what 
should be simple.  He has called Apple and they have thought that it might be a 
labeling issue.  They have taken everything off his phone and then they say 
that they can see it.  It is not a labeling issue.  They have said that they 
would send it up the line to the engineering team, but nothing is ever heard.  
Now last week he got an iPad and when he set it up he set it up through the 
iCloud and guess what?  That text is now on his iPad.  It must have to do with 
something in the iCloud.  He called Apple tech support and got the usual run 
around.  He is going to get a new iPhone within the next week and if he 
registers it using his info that text will be on it as well.  Where can someone 
go to get to a higher level of tech support that will help him to get this 
fixed once and for all?  If that means dumping his iCloud account and starting 
over from scratch, then so be it.  Please if anyone has any thoughts on this it 
would be appreciated. 

Kay Malmquist
kay.malmqu...@gmail.com
 
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
—Aristotle.
 
 
-- 
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viph

Re: A very strange problem

2021-06-26 Thread Kay Malmquist 
Hi Dave,
I'll have him look in to this.  Since this shows up all over the place, I 
assume he should double tap and hold wherever this text is showing up?  If I 
am understanding correctly, that is what you are saying?  Thanks.

Kay Malmquist
kay.malmqu...@gmail.com

We are what we repeatedly do. Excellence, then, is not an act, but a habit.
—Aristotle.


  - Original Message - 
  From: Dave Clement
  To: viphone@googlegroups.com
  Sent: Saturday, June 26, 2021 7:07 PM
  Subject: Re: A very strange problem


  Hello,


  This may not help but your problem sounds suspiciously like one
   I had after first upgrading to IOS 14 on my iphone 8. I was hearing two 
extraneous words, sometimes at the top of a page, sometimes between icons on 
the home screen, and always on the page number element. I say "hear" as I am 
a Voiceover-only user.


  My problem did turn out to be a labelling problem but a very unusual one. 
Somehow, and I have no idea how, a user-defined label ended up assigned to 
the page number element. This was not something I had done but nevertheless, 
the weird words I was hearing were assigned to the page number.


  To fix this I did the following...


  1. Swiped down to highlight the page number element on the home screen.
  2. Used the two-finger double tap and hold gesture to bring up the element 
label function. I held until I heard three beeps and then let go. This gave 
me the screen with a text field that I could edit. Sure enough, the weird 
words I was hearing were in the text field.
  3. I deleted the text in the text field, than entered one space, and then 
saved the label.


  As I say, I have no idea how those words got there but this fixed my 
problem. If somehow, the text messsage your husband is hearing ended up in 
this label field somehow, then this might account for what and where he is 
hearing what appears to be a text message but is actually a field label.


  To me, it makes sense that this condition could transfer from his iphone 
to his ipad since user-defined field labels are carried across through 
iCloud for devices using the same Apple ID.


  I hope this helps.


  Dave Clement
  Winnipeg MB

  On Jun 26, 2021, at 12:49 PM, Kay Malmquist  
wrote:


  
  Hi all,
  I am sorry about the subject line but if you read on, you will see why.
  My husband has an iPhone 6 S and yes, I realize it is an older phone but 
this is not the issue.  When I O S 14 series came out, like most every one 
else, he updated.  Now I have to back up a bit.  Back in 2016 I had brain 
surgery and he posted to a couple of groups how I was doing.  He would send 
texts to everyone and then of course delete them.  Now back to around a half 
year ago when I O S 14 came out.  He upgraded and now there is one text that 
he sent at this time showing up at the top of pages, down where the page 
adjust bar is and other places as well.  It covers up things and makes it a 
pain to do a lot of what should be simple.  He has called Apple and they 
have thought that it might be a labeling issue.  They have taken everything 
off his phone and then they say that they can see it.  It is not a labeling 
issue.  They have said that they would send it up the line to the 
engineering team, but nothing is ever heard.  Now last week he got an iPad 
and when he set it up he set it up through the iCloud and guess what?  That 
text is now on his iPad.  It must have to do with something in the iCloud. 
He called Apple tech support and got the usual run around.  He is going to 
get a new iPhone within the next week and if he registers it using his info 
that text will be on it as well.  Where can someone go to get to a higher 
level of tech support that will help him to get this fixed once and for all? 
If that means dumping his iCloud account and starting over from scratch, 
then so be it.  Please if anyone has any thoughts on this it would be 
appreciated.

  Kay Malmquist
  kay.malmqu...@gmail.com

  We are what we repeatedly do. Excellence, then, is not an act, but a 
habit.
  —Aristotle.



  -- 
  The following information is important for all members of the V iPhone 
list.

  If you have any questions or concerns about the running of this list, or 
if you feel that a member's post is inappropriate, please contact the owners 
or moderators directly rather than posting on the list itself.

  Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

  The archives for this list can be searched at:
  http://www.mail-archive.com/viphone@googlegroups.com/
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  You received this message because you are subscribed to the Google Groups 
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Re: A very strange problem

2021-06-26 Thread Dave Clement 
Hello, 

This may not help but your problem sounds suspiciously like one
 I had after first upgrading to IOS 14 on my iphone 8. I was hearing two 
extraneous words, sometimes at the top of a page, sometimes between icons on 
the home screen, and always on the page number element. I say "hear" as I am a 
Voiceover-only user. 

My problem did turn out to be a labelling problem but a very unusual one. 
Somehow, and I have no idea how, a user-defined label ended up assigned to the 
page number element. This was not something I had done but nevertheless, the 
weird words I was hearing were assigned to the page number. 

To fix this I did the following...

1. Swiped down to highlight the page number element on the home screen.
2. Used the two-finger double tap and hold gesture to bring up the element 
label function. I held until I heard three beeps and then let go. This gave me 
the screen with a text field that I could edit. Sure enough, the weird words I 
was hearing were in the text field. 
3. I deleted the text in the text field, than entered one space, and then saved 
the label. 

As I say, I have no idea how those words got there but this fixed my problem. 
If somehow, the text messsage your husband is hearing ended up in this label 
field somehow, then this might account for what and where he is hearing what 
appears to be a text message but is actually a field label. 

To me, it makes sense that this condition could transfer from his iphone to his 
ipad since user-defined field labels are carried across through iCloud for 
devices using the same Apple ID. 

I hope this helps. 

Dave Clement
Winnipeg MB
   
On Jun 26, 2021, at 12:49 PM, Kay Malmquist  wrote:


Hi all,
I am sorry about the subject line but if you read on, you will see why.
My husband has an iPhone 6 S and yes, I realize it is an older phone but this 
is not the issue.  When I O S 14 series came out, like most every one else, he 
updated.  Now I have to back up a bit.  Back in 2016 I had brain surgery and he 
posted to a couple of groups how I was doing.  He would send texts to everyone 
and then of course delete them.  Now back to around a half year ago when I O S 
14 came out.  He upgraded and now there is one text that he sent at this time 
showing up at the top of pages, down where the page adjust bar is and other 
places as well.  It covers up things and makes it a pain to do a lot of what 
should be simple.  He has called Apple and they have thought that it might be a 
labeling issue.  They have taken everything off his phone and then they say 
that they can see it.  It is not a labeling issue.  They have said that they 
would send it up the line to the engineering team, but nothing is ever heard.  
Now last week he got an iPad and when he set it up he set it up through the 
iCloud and guess what?  That text is now on his iPad.  It must have to do with 
something in the iCloud.  He called Apple tech support and got the usual run 
around.  He is going to get a new iPhone within the next week and if he 
registers it using his info that text will be on it as well.  Where can someone 
go to get to a higher level of tech support that will help him to get this 
fixed once and for all?  If that means dumping his iCloud account and starting 
over from scratch, then so be it.  Please if anyone has any thoughts on this it 
would be appreciated. 

Kay Malmquist
kay.malmqu...@gmail.com
 
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
—Aristotle.
 
 
-- 
The following information is important for all members of the V iPhone list.
 
If you have any questions or concerns about the running of this list, or if you 
feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.
 
Your V iPhone list moderator is Mark Taylor. Mark can be reached at: 
mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com
 
The archives for this list can be searched at:
http://www.mail-archive.com/viphone@googlegroups.com/
--- 
You received this message because you are subscribed to the Google Groups 
"VIPhone" group.
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RE: A very strange problem

2021-06-26 Thread Carolyn 
If he can go to a store to get the new phone, they might be able to help him 
there. 

-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Kay Malmquist
Sent: Saturday, June 26, 2021 1:52 PM
To: viphone@googlegroups.com
Subject: A very strange problem

Hi all,
I am sorry about the subject line but if you read on, you will see why.
My husband has an iPhone 6 S and yes, I realize it is an older phone but this 
is not the issue.  When I O S 14 series came out, like most every one else, he 
updated.  Now I have to back up a bit.  Back in 2016 I had brain surgery and he 
posted to a couple of groups how I was doing.  He would send texts to everyone 
and then of course delete them.  Now back to around a half year ago when I O S 
14 came out.  He upgraded and now there is one text that he sent at this time 
showing up at the top of pages, down where the page adjust bar is and other 
places as well.  It covers up things and makes it a pain to do a lot of what 
should be simple.  He has called Apple and they have thought that it might be a 
labeling issue.  They have taken everything off his phone and then they say 
that they can see it.  It is not a labeling issue.  They have said that they 
would send it up the line to the engineering team, but nothing is ever heard.  
Now last week he got an iPad and when he set it up he set it up through the 
iCloud and guess what?  That text is now on his iPad.  It must have to do with 
something in the iCloud.  He called Apple tech support and got the usual run 
around.  He is going to get a new iPhone within the next week and if he 
registers it using his info that text will be on it as well.  Where can someone 
go to get to a higher level of tech support that will help him to get this 
fixed once and for all?  If that means dumping his iCloud account and starting 
over from scratch, then so be it.  Please if anyone has any thoughts on this it 
would be appreciated. 

Kay Malmquist
kay.malmqu...@gmail.com  
 
We are what we repeatedly do. Excellence, then, is not an act, but a habit.
—Aristotle.
 
 

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RE: A very strange problem

2021-06-26 Thread Richard Turner 
Under settings, Messages,

What does he have set for keep messages?
If it is set to forever, then that message will probably continue to haunt him.

Does he only have one way for people to send texts to him?  Like by his phone 
number?
You can have multiple ways like an iCloud address, a .me address, your regular 
email address, etc.
Making sure that he only has his preferred method selected under the message 
settings, Send and Receive.

I hope that helps.



Richard
Software means never having to say you're finished

Web site: www.turner42.com



From: viphone@googlegroups.com  On Behalf Of Kay 
Malmquist
Sent: Saturday, June 26, 2021 10:52 AM
To: viphone@googlegroups.com
Subject: A very strange problem

Hi all,
I am sorry about the subject line but if you read on, you will see why.
My husband has an iPhone 6 S and yes, I realize it is an older phone but this 
is not the issue.  When I O S 14 series came out, like most every one else, he 
updated.  Now I have to back up a bit.  Back in 2016 I had brain surgery and he 
posted to a couple of groups how I was doing.  He would send texts to everyone 
and then of course delete them.  Now back to around a half year ago when I O S 
14 came out.  He upgraded and now there is one text that he sent at this time 
showing up at the top of pages, down where the page adjust bar is and other 
places as well.  It covers up things and makes it a pain to do a lot of what 
should be simple.  He has called Apple and they have thought that it might be a 
labeling issue.  They have taken everything off his phone and then they say 
that they can see it.  It is not a labeling issue.  They have said that they 
would send it up the line to the engineering team, but nothing is ever heard.  
Now last week he got an iPad and when he set it up he set it up through the 
iCloud and guess what?  That text is now on his iPad.  It must have to do with 
something in the iCloud.  He called Apple tech support and got the usual run 
around.  He is going to get a new iPhone within the next week and if he 
registers it using his info that text will be on it as well.  Where can someone 
go to get to a higher level of tech support that will help him to get this 
fixed once and for all?  If that means dumping his iCloud account and starting 
over from scratch, then so be it.  Please if anyone has any thoughts on this it 
would be appreciated.

Kay Malmquist
kay.malmqu...@gmail.com

We are what we repeatedly do. Excellence, then, is not an act, but a habit.
-Aristotle.


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Re: A very strange problem latest update

2020-07-30 Thread Rafał Marzec 
I don’t know a few centimetres but it’s not a problem
The speaker works normally but the voice-over stops reading when the sound 
coming to the speaker when I’m talking on the phone

Sent from my iPhone

> On 30 Jul 2020, at 2:49 pm, Richard Turner  
> wrote:
> 
> How far away from your head is the phone?
> 
> 
> 
> Richard
> "He that cannot forgive others breaks the bridge over which he must pass 
> himself,” and we forget that only grace can break the cycle of ancient 
> hatreds among peoples. (It is notable that while I have regretted not 
> granting grace to others, I’ve never once regretted extending it.)" - Edward 
> Herbert
> 
> -Original Message-
> From: viphone@googlegroups.com  On Behalf Of Rafal 
> Marzec
> Sent: Thursday, July 30, 2020 6:44 AM
> To: viphone@googlegroups.com
> Subject: A very strange problem latest update
> 
> hello everyone
> I’ve noticed some strange problem
> when I’m speaking with someone on the phone or for example messenger and take 
> out the phone from my ear after changing sound to speaker voice-over stopped 
> reading the screen
> 
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RE: A very strange problem latest update

2020-07-30 Thread Richard Turner 
How far away from your head is the phone?



Richard
"He that cannot forgive others breaks the bridge over which he must pass 
himself,” and we forget that only grace can break the cycle of ancient hatreds 
among peoples. (It is notable that while I have regretted not granting grace to 
others, I’ve never once regretted extending it.)" - Edward Herbert

-Original Message-
From: viphone@googlegroups.com  On Behalf Of Rafal 
Marzec
Sent: Thursday, July 30, 2020 6:44 AM
To: viphone@googlegroups.com
Subject: A very strange problem latest update

hello everyone
I’ve noticed some strange problem
when I’m speaking with someone on the phone or for example messenger and take 
out the phone from my ear after changing sound to speaker voice-over stopped 
reading the screen

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