RE: I phone is now working after update. Here is the complete explanation. Was Re: iPhone seems to have died during update

[Chip Orange]

I have also seen charging only USB cables (not lightning though); these came as 
a an included cable about 6 inches long for some device which required a USB 
charger, and I think the manufacturer saved a few pennies by creating this 
charging only cable, which I’m guessing did not include lines for data 
transmission.  They frustrate me because I sometimes grab them by mistake, and 
then find my device won’t transfer data properly, until I recall that I owned a 
few of these charging only cables.

 

Chip

 

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Lea W Langley
Sent: Thursday, May 19, 2016 9:02 PM
To: viphone@googlegroups.com
Subject: Re: I phone is now working after update. Here is the complete 
explanation. Was Re: iPhone seems to have died during update

 

Hi Sieghard,
How do you know if the cable you buy is Apple certified. I didn't even know 
that there was such a thing as an Apple certified cable. Thank you for the 
information. My iPhone is a 5S. I only just now found your message in my junk 
email. So I'm sorry for taking a little while to get back to you. Thank you 
again. God bless,
Wren Langley


Sent from my iPhone


On May 18, 2016, at 9:30 AM, Sieghard Weitzel  wrote:

I have never seen a cable that could only charge and not charge and sync except 
of course a complete Monoprice Lightning AC adapter which is a 6 foot lightning 
cable hardwired into an AC wall adapter rather than a Lightning cable with a 
regular USB plug on one end which can plug into a computer or a separate USB 
wall adapter. I have had cables from Monoprice, Amazon Basics cables, 
inexpensive cables I picked up from Best Buy and all worked just fine. As long 
as you buy a cable which is Apple certified it will work without issues.

 

Regards,

Sieghard

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Lea W Langley
Sent: Wednesday, May 18, 2016 6:46 AM
To: viphone@googlegroups.com
Subject: I phone is now working after update. Here is the complete explanation. 
Was Re: iPhone seems to have died during update

 

First of all I would like to thank all of you for your help and for your 
suggestions and opinions. The problem with iTunes was this:
The download kept timing out, so I tunes with state would say problem with 
update and want me to start the update again. Finally I just decided to 
continue hitting the update button when I was told there was a problem, and 
eventually the whole update it downloaded after that the whole process went 
smoothly. The person at Apple said that sometimes the downloads do stop, and 
that the software is written to pick up where it leaves off when you restart 
the download. He said a lot of software is written to take care of things that 
happen as it is being used. I reconnected the iPhone and it said extracting 
software. Now there was another problem. There appear that there are some 
cables that are only for charging purposes, and others that will do the update 
as well as the charge. The person that I talk to at Apple said that Bilken is 
the only one besides Apple that will do both the charging and the updating.
I also was told that a lot of times we are at the mercy of the Internet so the 
update can die, and then as I did, you have to start all over.

 

In his opinion, he feels that it is more stable to use iTunes and update from 
there an over the air with Wi-Fi.
Again thank you all for your help and suggestions and thank you for telling me 
how to put the phone in recovery mode. God bless, Wren Langley PS. I'm sharing 
all of this information as it might be of some help to someone later. I 
couldn't get a ride to the Apple store yesterday, so I'm very grateful that my 
phone is working again. I also would like to give credit to God above, because 
I prayed a lot and I know that I received help from him. To get my phone 
working again.


Sent from my iPhone


On May 17, 2016, at 5:11 PM, Jennie Facer  wrote:

This is a 5 s. I tried to help her by putting her phone in recovery mode and it 
was still giving us problems. She is on the phone with Apple now I guess. She 
had a bad cable. Thanks to everyone who responded. I think she got it. 





On Tue, May 17, 2016 at 8:39 AM -0700, "Sieghard Weitzel"  
wrote:

What model iPhone is this?

 

 

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
wrenlang...@sbcglobal.net
Sent: Tuesday, May 17, 2016 7:36 AM
To: viphone@googlegroups.com
Subject: Re: iPhone seems to have died during update

 

hi Dave, and the rest of you. Thank you for all of the hints and that helps. 
The first way I did it was just by Wi-Fi. When it wouldn't come back on after 
an hour, that is when I tried connecting it to iTunes on the computer hoping 
that I could fix it that way. God bless, Wren Langley

Sent from my iPad


On May 17, 2016, at 9:33 AM, Dave  wrote:

in the future. don’t use iTunes. Just connect you

Re: I phone is now working after update. Here is the complete explanation. Was Re: iPhone seems to have died during update

[Lea W Langley]

Hi Sieghard,
How do you know if the cable you buy is Apple certified. I didn't even know 
that there was such a thing as an Apple certified cable. Thank you for the 
information. My iPhone is a 5S. I only just now found your message in my junk 
email. So I'm sorry for taking a little while to get back to you. Thank you 
again. God bless,
Wren Langley

Sent from my iPhone

> On May 18, 2016, at 9:30 AM, Sieghard Weitzel  wrote:
> 
> I have never seen a cable that could only charge and not charge and sync 
> except of course a complete Monoprice Lightning AC adapter which is a 6 foot 
> lightning cable hardwired into an AC wall adapter rather than a Lightning 
> cable with a regular USB plug on one end which can plug into a computer or a 
> separate USB wall adapter. I have had cables from Monoprice, Amazon Basics 
> cables, inexpensive cables I picked up from Best Buy and all worked just 
> fine. As long as you buy a cable which is Apple certified it will work 
> without issues.
>  
> Regards,
> Sieghard
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> Lea W Langley
> Sent: Wednesday, May 18, 2016 6:46 AM
> To: viphone@googlegroups.com
> Subject: I phone is now working after update. Here is the complete 
> explanation. Was Re: iPhone seems to have died during update
>  
> First of all I would like to thank all of you for your help and for your 
> suggestions and opinions. The problem with iTunes was this:
> The download kept timing out, so I tunes with state would say problem with 
> update and want me to start the update again. Finally I just decided to 
> continue hitting the update button when I was told there was a problem, and 
> eventually the whole update it downloaded after that the whole process went 
> smoothly. The person at Apple said that sometimes the downloads do stop, and 
> that the software is written to pick up where it leaves off when you restart 
> the download. He said a lot of software is written to take care of things 
> that happen as it is being used. I reconnected the iPhone and it said 
> extracting software. Now there was another problem. There appear that there 
> are some cables that are only for charging purposes, and others that will do 
> the update as well as the charge. The person that I talk to at Apple said 
> that Bilken is the only one besides Apple that will do both the charging and 
> the updating.
> I also was told that a lot of times we are at the mercy of the Internet so 
> the update can die, and then as I did, you have to start all over.
>  
> In his opinion, he feels that it is more stable to use iTunes and update from 
> there an over the air with Wi-Fi.
> Again thank you all for your help and suggestions and thank you for telling 
> me how to put the phone in recovery mode. God bless, Wren Langley PS. I'm 
> sharing all of this information as it might be of some help to someone later. 
> I couldn't get a ride to the Apple store yesterday, so I'm very grateful that 
> my phone is working again. I also would like to give credit to God above, 
> because I prayed a lot and I know that I received help from him. To get my 
> phone working again.
> 
> Sent from my iPhone
> 
> On May 17, 2016, at 5:11 PM, Jennie Facer  wrote:
> 
> This is a 5 s. I tried to help her by putting her phone in recovery mode and 
> it was still giving us problems. She is on the phone with Apple now I guess. 
> She had a bad cable. Thanks to everyone who responded.  I think she got it. 
> 
> 
> 
> On Tue, May 17, 2016 at 8:39 AM -0700, "Sieghard Weitzel"  
> wrote:
> 
> What model iPhone is this?
>  
>  
> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
> wrenlang...@sbcglobal.net
> Sent: Tuesday, May 17, 2016 7:36 AM
> To: viphone@googlegroups.com
> Subject: Re: iPhone seems to have died during update
>  
> hi Dave, and the rest of you. Thank you for all of the hints and that helps. 
> The first way I did it was just by Wi-Fi. When it wouldn't come back on after 
> an hour, that is when I tried connecting it to iTunes on the computer hoping 
> that I could fix it that way. God bless, Wren Langley
> 
> Sent from my iPad
> 
> On May 17, 2016, at 9:33 AM, Dave  wrote:
> 
> in the future. don’t use iTunes. Just connect your phone to the power 
> charger, and do it over WiFi.
>  
> I have never had any problems.
>  
> Good luck.
>  
> From: wrenlang...@sbcglobal.net
> Sent: Tuesday, May 17, 2016 3:18 PM
> To: viphone@googlegroups.com
> Subject: Re: iPhone seems to have died during update
>  
> I connected it to iTunes, and it kept telling me that there was a problem 
> with the update and it would say that iTunes was downloading software for the 
> iPhone, but then it would keep telling me to restart the update. If anyone 
> has any more suggestions such as how to put it in recovery road mode and 
> restore it back to life I would really appreciate it. Thank you. Step-by-step 
> instructions needed please. Thank you thank you

RE: I phone is now working after update. Here is the complete explanation. Was Re: iPhone seems to have died during update

[Sieghard Weitzel]

I have never seen a cable that could only charge and not charge and sync except 
of course a complete Monoprice Lightning AC adapter which is a 6 foot lightning 
cable hardwired into an AC wall adapter rather than a Lightning cable with a 
regular USB plug on one end which can plug into a computer or a separate USB 
wall adapter. I have had cables from Monoprice, Amazon Basics cables, 
inexpensive cables I picked up from Best Buy and all worked just fine. As long 
as you buy a cable which is Apple certified it will work without issues.

Regards,
Sieghard

From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of 
Lea W Langley
Sent: Wednesday, May 18, 2016 6:46 AM
To: viphone@googlegroups.com
Subject: I phone is now working after update. Here is the complete explanation. 
Was Re: iPhone seems to have died during update

First of all I would like to thank all of you for your help and for your 
suggestions and opinions. The problem with iTunes was this:
The download kept timing out, so I tunes with state would say problem with 
update and want me to start the update again. Finally I just decided to 
continue hitting the update button when I was told there was a problem, and 
eventually the whole update it downloaded after that the whole process went 
smoothly. The person at Apple said that sometimes the downloads do stop, and 
that the software is written to pick up where it leaves off when you restart 
the download. He said a lot of software is written to take care of things that 
happen as it is being used. I reconnected the iPhone and it said extracting 
software. Now there was another problem. There appear that there are some 
cables that are only for charging purposes, and others that will do the update 
as well as the charge. The person that I talk to at Apple said that Bilken is 
the only one besides Apple that will do both the charging and the updating.
I also was told that a lot of times we are at the mercy of the Internet so the 
update can die, and then as I did, you have to start all over.

In his opinion, he feels that it is more stable to use iTunes and update from 
there an over the air with Wi-Fi.
Again thank you all for your help and suggestions and thank you for telling me 
how to put the phone in recovery mode. God bless, Wren Langley PS. I'm sharing 
all of this information as it might be of some help to someone later. I 
couldn't get a ride to the Apple store yesterday, so I'm very grateful that my 
phone is working again. I also would like to give credit to God above, because 
I prayed a lot and I know that I received help from him. To get my phone 
working again.

Sent from my iPhone

On May 17, 2016, at 5:11 PM, Jennie Facer 
mailto:jennie.fa...@gmail.com>> wrote:
This is a 5 s. I tried to help her by putting her phone in recovery mode and it 
was still giving us problems. She is on the phone with Apple now I guess. She 
had a bad cable. Thanks to everyone who responded. I think she got it.


On Tue, May 17, 2016 at 8:39 AM -0700, "Sieghard Weitzel" 
mailto:siegh...@live.ca>> wrote:
What model iPhone is this?


From: viphone@googlegroups.com 
[mailto:viphone@googlegroups.com] On Behalf Of 
wrenlang...@sbcglobal.net
Sent: Tuesday, May 17, 2016 7:36 AM
To: viphone@googlegroups.com
Subject: Re: iPhone seems to have died during update

hi Dave, and the rest of you. Thank you for all of the hints and that helps. 
The first way I did it was just by Wi-Fi. When it wouldn't come back on after 
an hour, that is when I tried connecting it to iTunes on the computer hoping 
that I could fix it that way. God bless, Wren Langley

Sent from my iPad

On May 17, 2016, at 9:33 AM, Dave 
mailto:dave.beckett...@gmail.com>> wrote:
in the future. don’t use iTunes. Just connect your phone to the power charger, 
and do it over WiFi.

I have never had any problems.

Good luck.

From: wrenlang...@sbcglobal.net
Sent: Tuesday, May 17, 2016 3:18 PM
To: viphone@googlegroups.com
Subject: Re: iPhone seems to have died during update

I connected it to iTunes, and it kept telling me that there was a problem with 
the update and it would say that iTunes was downloading software for the 
iPhone, but then it would keep telling me to restart the update. If anyone has 
any more suggestions such as how to put it in recovery road mode and restore it 
back to life I would really appreciate it. Thank you. Step-by-step instructions 
needed please. Thank you thank you. Godbless,
Wren Langley

Sent from my iPad

On May 17, 2016, at 7:39 AM, Feliciano Godoy 
mailto:theblindman...@hotmail.com>> wrote:
Is the phone displaying connect to iTunes on the screen? It sounds like your 
iPhone got corrupted during the process. Hopefully you have a iCloud or iTunes 
back up. Last resort, you will have to get the iPhone in recovery mode and use 
the iTunes pl

Re: I phone is now working after update. Here is the complete explanation. Was Re: iPhone seems to have died during update

[Anthony Vece]

I've never had any problem with Anker cords.


Sent from my Verizon iPhone SE

> On May 18, 2016, at 9:46 AM, Lea W Langley  wrote:
> 
> First of all I would like to thank all of you for your help and for your 
> suggestions and opinions. The problem with iTunes was this:
> The download kept timing out, so I tunes with state would say problem with 
> update and want me to start the update again. Finally I just decided to 
> continue hitting the update button when I was told there was a problem, and 
> eventually the whole update it downloaded after that the whole process went 
> smoothly. The person at Apple said that sometimes the downloads do stop, and 
> that the software is written to pick up where it leaves off when you restart 
> the download. He said a lot of software is written to take care of things 
> that happen as it is being used. I reconnected the iPhone and it said 
> extracting software. Now there was another problem. There appear that there 
> are some cables that are only for charging purposes, and others that will do 
> the update as well as the charge. The person that I talk to at Apple said 
> that Bilken is the only one besides Apple that will do both the charging and 
> the updating.
> I also was told that a lot of times we are at the mercy of the Internet so 
> the update can die, and then as I did, you have to start all over.
> 
> In his opinion, he feels that it is more stable to use iTunes and update from 
> there an over the air with Wi-Fi.
> Again thank you all for your help and suggestions and thank you for telling 
> me how to put the phone in recovery mode. God bless, Wren Langley PS. I'm 
> sharing all of this information as it might be of some help to someone later. 
> I couldn't get a ride to the Apple store yesterday, so I'm very grateful that 
> my phone is working again. I also would like to give credit to God above, 
> because I prayed a lot and I know that I received help from him. To get my 
> phone working again.
> 
> Sent from my iPhone
> 
>> On May 17, 2016, at 5:11 PM, Jennie Facer  wrote:
>> 
>> This is a 5 s. I tried to help her by putting her phone in recovery mode and 
>> it was still giving us problems. She is on the phone with Apple now I guess. 
>> She had a bad cable. Thanks to everyone who responded. I think she got it. 
>> 
>> 
>> 
>> On Tue, May 17, 2016 at 8:39 AM -0700, "Sieghard Weitzel"  
>> wrote:
>> 
>>> What model iPhone is this?
>>>  
>>>  
>>> From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf 
>>> Of wrenlang...@sbcglobal.net
>>> Sent: Tuesday, May 17, 2016 7:36 AM
>>> To: viphone@googlegroups.com
>>> Subject: Re: iPhone seems to have died during update
>>>  
>>> hi Dave, and the rest of you. Thank you for all of the hints and that 
>>> helps. The first way I did it was just by Wi-Fi. When it wouldn't come back 
>>> on after an hour, that is when I tried connecting it to iTunes on the 
>>> computer hoping that I could fix it that way. God bless, Wren Langley
>>> 
>>> Sent from my iPad
>>> 
>>> On May 17, 2016, at 9:33 AM, Dave  wrote:
>>> 
>>> in the future. don’t use iTunes. Just connect your phone to the power 
>>> charger, and do it over WiFi.
>>>  
>>> I have never had any problems.
>>>  
>>> Good luck.
>>>  
>>> From: wrenlang...@sbcglobal.net
>>> Sent: Tuesday, May 17, 2016 3:18 PM
>>> To: viphone@googlegroups.com
>>> Subject: Re: iPhone seems to have died during update
>>>  
>>> I connected it to iTunes, and it kept telling me that there was a problem 
>>> with the update and it would say that iTunes was downloading software for 
>>> the iPhone, but then it would keep telling me to restart the update. If 
>>> anyone has any more suggestions such as how to put it in recovery road mode 
>>> and restore it back to life I would really appreciate it. Thank you. 
>>> Step-by-step instructions needed please. Thank you thank you. Godbless,
>>> Wren Langley
>>> 
>>> Sent from my iPad
>>> 
>>> On May 17, 2016, at 7:39 AM, Feliciano Godoy  
>>> wrote:
>>> 
>>> Is the phone displaying connect to iTunes on the screen? It sounds like 
>>> your iPhone got corrupted during the process. Hopefully you have a iCloud 
>>> or iTunes back up. Last resort, you will have to get the iPhone in recovery 
>>> mode and use the iTunes player on the computer to bring it back to life.
>>> 
>>> Regards,
>>> Feliciano
>>> For tech tips and updates, LIKE www.facebook.com/theblindman12v
>>> Follow www.twitter.com/theblindman12v
>>> 
>>> On May 16, 2016, at 8:26 PM, "wrenlang...@sbcglobal.net" 
>>>  wrote:
>>> 
>>> hi all,
>>> Thank you for the help
>>> If you get a duplicate duplicate of this I apologize. I looked in my sent 
>>> messages and I did not see this one. The iPhone told me the update would 
>>> begin in so many seconds, and then stopped. It never rebooted after that. I 
>>> connected it to the computer and try to update through iTunes, which I do 
>>> have the latest version of, but iTunes said that there was a problem 
>>> updating t