Re: inability to manage ringtones using iTunes

[Robin Frost]

Wow lucky you I envy you truly. I’ve tried with the manually manage music 
checked and unchecked as suggested by Apple accessibility and it had no impact. 
As I said here at least we’ve even had a completely clean uninstall and 
reinstall of iTunes with all known files removed but still the problem persists.
Curious what model of iPhone you and Shai are using. One wouldn’t think it’d 
matter but in true detective mode trying to nail down every known variable I 
thought I’d ask.
I’m using both an iPad pro 2018 version and an iPhone XSMax.
So the mystery continues.
Robin


From: Sieghard Weitzel 
Sent: Friday, March 29, 2019 4:42 AM
To: viphone@googlegroups.com 
Subject: RE: inability to manage ringtones using iTunes

Hello Robin and Shai,

 

I don’t know if this has anything to do with any Settings in iTunes, but I 
cannot confirm your problems with ringtones. Yesterday I only tried it while my 
iPhone was connected, but tonight I reconnected it and went to the Tones 
treeview and I was still able to arrow down through the tones I copied 
yesterday and Jaws read them, I deleted one and after saying Yes to the prompt 
whether I wanted remove the item it was gone and the tritone played, I checked 
on my phone and it’s definitely gone.

 

Best regards,

Sieghard

 

From: viphone@googlegroups.com  On Behalf Of Robin 
Frost
Sent: Thursday, March 28, 2019 12:39 AM
To: viphone@googlegroups.com
Subject: Re: inability to manage ringtones using iTunes

 

Hi,

I’m glad it works for you I wish it worked here. I’m getting the same exact 
experience as Shai and apparently others according to Google. Very strange 
indeed.

Take good care.

Robin (who wish things still worked here).

 

From: Sieghard Weitzel 

Sent: Thursday, March 28, 2019 1:28 AM

To: viphone@googlegroups.com 

Subject: RE: inability to manage ringtones using iTunes

 

Hi Robin,

 

I am not sure what is causing these problems for you, for me managing ringtones 
in this current version of iTunes works as always and Jaws reads the list of 
ringtones on the phone just fine. I can also delete ringtones simply by 
pressing the delete key.

After I saw your message I decided its time to finally put some of my ringtones 
back on my new iPhone 8 which I hadn’t done yet. I opened iTunes and was 
presented with a message that there was an update to version 12.9.4, but I at 
first declined the update to see how it worked in the previous version, I 
forgot now which version that was.

In any case, I was able to copy ringtones to the clipboard, go into the iPhone 
section, go to Tones in the sidebar treeview and tab a few times into the 
treeview where any tones are listed. At first nothing showed because I had 
never put any ringtones on this phone yet. After pressing Control + V I heard 
the tritone iTunes makes when it’s done syncing or has completed another task 
and Jaws read the tone I had just copied to the phone. I repeated this with a 
bunch of other tones, some I copied individually and some I copied in groups of 
4 or 5 at a time and it all worked fine and I could arrow down the treeview and 
Jaws read everything. I copied also a tone I didn’t want and pressing delete 
brought up a prompt asking me if I wanted to delete it.

I then updated iTunes to the version you have, 12.9.4, and I was still able to 
browse through the treeview with Jaws reading the tones and their length, I 
could press enter or space on any of them to play them and also add more and 
delete them.

 

Regards,

Sieghard

 

From: viphone@googlegroups.com  On Behalf Of Robin 
Frost
Sent: Wednesday, March 27, 2019 10:13 AM
To: viphone@googlegroups.com
Subject: inability to manage ringtones using iTunes

 

Hi,

I was just wondering if anyone else had encountered this issue or could 
duplicate it.

I’ve recently discovered that managing ringtones using iTunes on the windows 
side is a broken mess. I’m using the latest version of iTunes version 

12.9.4.102 under Windows 10. And no matter the screen reader in use JFW version 
2019, NVDA 2019 or Narrator the view of tones will appear as though it’s empty 
even if you have tones on your phone. If you copy something to it and the 
screen readers feel like cooperating it might populate and then speak but 
that’s iffy. But more importantly you can’t delete a tone from your device or 
iTunes library. If you hit delete on it nothing happens.  If you right click 
and hit delete in the resulting menu nothing happens. So now you can maybe if 
you’re lucky add a tone to your device but you simply cannot delete a tone.  I 
can’t verify if this issue is present when screen readers aren’t in the mix but 
it’s definitely the case when they’re in use.

If anyone has encountered this and found a fix I’d love to hear. If it can be 
duplicated and you’d like to join me in reporting it to Apple Accessibility 
it’d be greatly appreciated as sometimes greater numbers help when advocating 
or reporting accessibility issues.

Thanks in advance.

Robin

RE: inability to manage ringtones using iTunes

[Sieghard Weitzel]

Hello Robin and Shai,

I don’t know if this has anything to do with any Settings in iTunes, but I 
cannot confirm your problems with ringtones. Yesterday I only tried it while my 
iPhone was connected, but tonight I reconnected it and went to the Tones 
treeview and I was still able to arrow down through the tones I copied 
yesterday and Jaws read them, I deleted one and after saying Yes to the prompt 
whether I wanted remove the item it was gone and the tritone played, I checked 
on my phone and it’s definitely gone.

Best regards,
Sieghard

From: viphone@googlegroups.com  On Behalf Of Robin 
Frost
Sent: Thursday, March 28, 2019 12:39 AM
To: viphone@googlegroups.com
Subject: Re: inability to manage ringtones using iTunes

Hi,
I’m glad it works for you I wish it worked here. I’m getting the same exact 
experience as Shai and apparently others according to Google. Very strange 
indeed.
Take good care.
Robin (who wish things still worked here).

From: Sieghard Weitzel
Sent: Thursday, March 28, 2019 1:28 AM
To: viphone@googlegroups.com
Subject: RE: inability to manage ringtones using iTunes

Hi Robin,

I am not sure what is causing these problems for you, for me managing ringtones 
in this current version of iTunes works as always and Jaws reads the list of 
ringtones on the phone just fine. I can also delete ringtones simply by 
pressing the delete key.
After I saw your message I decided its time to finally put some of my ringtones 
back on my new iPhone 8 which I hadn’t done yet. I opened iTunes and was 
presented with a message that there was an update to version 12.9.4, but I at 
first declined the update to see how it worked in the previous version, I 
forgot now which version that was.
In any case, I was able to copy ringtones to the clipboard, go into the iPhone 
section, go to Tones in the sidebar treeview and tab a few times into the 
treeview where any tones are listed. At first nothing showed because I had 
never put any ringtones on this phone yet. After pressing Control + V I heard 
the tritone iTunes makes when it’s done syncing or has completed another task 
and Jaws read the tone I had just copied to the phone. I repeated this with a 
bunch of other tones, some I copied individually and some I copied in groups of 
4 or 5 at a time and it all worked fine and I could arrow down the treeview and 
Jaws read everything. I copied also a tone I didn’t want and pressing delete 
brought up a prompt asking me if I wanted to delete it.
I then updated iTunes to the version you have, 12.9.4, and I was still able to 
browse through the treeview with Jaws reading the tones and their length, I 
could press enter or space on any of them to play them and also add more and 
delete them.

Regards,
Sieghard

From: viphone@googlegroups.com  On Behalf Of Robin 
Frost
Sent: Wednesday, March 27, 2019 10:13 AM
To: viphone@googlegroups.com
Subject: inability to manage ringtones using iTunes

Hi,
I was just wondering if anyone else had encountered this issue or could 
duplicate it.
I’ve recently discovered that managing ringtones using iTunes on the windows 
side is a broken mess. I’m using the latest version of iTunes version
12.9.4.102 under Windows 10. And no matter the screen reader in use JFW version 
2019, NVDA 2019 or Narrator the view of tones will appear as though it’s empty 
even if you have tones on your phone. If you copy something to it and the 
screen readers feel like cooperating it might populate and then speak but 
that’s iffy. But more importantly you can’t delete a tone from your device or 
iTunes library. If you hit delete on it nothing happens.  If you right click 
and hit delete in the resulting menu nothing happens. So now you can maybe if 
you’re lucky add a tone to your device but you simply cannot delete a tone.  I 
can’t verify if this issue is present when screen readers aren’t in the mix but 
it’s definitely the case when they’re in use.
If anyone has encountered this and found a fix I’d love to hear. If it can be 
duplicated and you’d like to join me in reporting it to Apple Accessibility 
it’d be greatly appreciated as sometimes greater numbers help when advocating 
or reporting accessibility issues.
Thanks in advance.
Robin

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Re: inability to manage ringtones using iTunes

[Robin Frost]

Hi,
I’m glad it works for you I wish it worked here. I’m getting the same exact 
experience as Shai and apparently others according to Google. Very strange 
indeed.
Take good care.
Robin (who wish things still worked here).

From: Sieghard Weitzel 
Sent: Thursday, March 28, 2019 1:28 AM
To: viphone@googlegroups.com 
Subject: RE: inability to manage ringtones using iTunes

Hi Robin,

 

I am not sure what is causing these problems for you, for me managing ringtones 
in this current version of iTunes works as always and Jaws reads the list of 
ringtones on the phone just fine. I can also delete ringtones simply by 
pressing the delete key.

After I saw your message I decided its time to finally put some of my ringtones 
back on my new iPhone 8 which I hadn’t done yet. I opened iTunes and was 
presented with a message that there was an update to version 12.9.4, but I at 
first declined the update to see how it worked in the previous version, I 
forgot now which version that was.

In any case, I was able to copy ringtones to the clipboard, go into the iPhone 
section, go to Tones in the sidebar treeview and tab a few times into the 
treeview where any tones are listed. At first nothing showed because I had 
never put any ringtones on this phone yet. After pressing Control + V I heard 
the tritone iTunes makes when it’s done syncing or has completed another task 
and Jaws read the tone I had just copied to the phone. I repeated this with a 
bunch of other tones, some I copied individually and some I copied in groups of 
4 or 5 at a time and it all worked fine and I could arrow down the treeview and 
Jaws read everything. I copied also a tone I didn’t want and pressing delete 
brought up a prompt asking me if I wanted to delete it.

I then updated iTunes to the version you have, 12.9.4, and I was still able to 
browse through the treeview with Jaws reading the tones and their length, I 
could press enter or space on any of them to play them and also add more and 
delete them.

 

Regards,

Sieghard

 

From: viphone@googlegroups.com  On Behalf Of Robin 
Frost
Sent: Wednesday, March 27, 2019 10:13 AM
To: viphone@googlegroups.com
Subject: inability to manage ringtones using iTunes

 

Hi,

I was just wondering if anyone else had encountered this issue or could 
duplicate it.

I’ve recently discovered that managing ringtones using iTunes on the windows 
side is a broken mess. I’m using the latest version of iTunes version 

12.9.4.102 under Windows 10. And no matter the screen reader in use JFW version 
2019, NVDA 2019 or Narrator the view of tones will appear as though it’s empty 
even if you have tones on your phone. If you copy something to it and the 
screen readers feel like cooperating it might populate and then speak but 
that’s iffy. But more importantly you can’t delete a tone from your device or 
iTunes library. If you hit delete on it nothing happens.  If you right click 
and hit delete in the resulting menu nothing happens. So now you can maybe if 
you’re lucky add a tone to your device but you simply cannot delete a tone.  I 
can’t verify if this issue is present when screen readers aren’t in the mix but 
it’s definitely the case when they’re in use.

If anyone has encountered this and found a fix I’d love to hear. If it can be 
duplicated and you’d like to join me in reporting it to Apple Accessibility 
it’d be greatly appreciated as sometimes greater numbers help when advocating 
or reporting accessibility issues.

Thanks in advance.

Robin

 

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The archives for this 

Re: inability to manage ringtones using iTunes

[Shai]

Hello Sieghard,
For me the issue arises after I place the ring tone on the phone and
exit iTunes. When I connect my phone to the computer on a subsequent
session and open iTunes the ring tones that have been copied to the
phone are not shown any longer even though these are present on the
phone. They are only shown at the initial time they are copied.


On 3/27/19, Sieghard Weitzel  wrote:
> Hi Robin,
>
> I am not sure what is causing these problems for you, for me managing
> ringtones in this current version of iTunes works as always and Jaws reads
> the list of ringtones on the phone just fine. I can also delete ringtones
> simply by pressing the delete key.
> After I saw your message I decided its time to finally put some of my
> ringtones back on my new iPhone 8 which I hadn’t done yet. I opened iTunes
> and was presented with a message that there was an update to version 12.9.4,
> but I at first declined the update to see how it worked in the previous
> version, I forgot now which version that was.
> In any case, I was able to copy ringtones to the clipboard, go into the
> iPhone section, go to Tones in the sidebar treeview and tab a few times into
> the treeview where any tones are listed. At first nothing showed because I
> had never put any ringtones on this phone yet. After pressing Control + V I
> heard the tritone iTunes makes when it’s done syncing or has completed
> another task and Jaws read the tone I had just copied to the phone. I
> repeated this with a bunch of other tones, some I copied individually and
> some I copied in groups of 4 or 5 at a time and it all worked fine and I
> could arrow down the treeview and Jaws read everything. I copied also a tone
> I didn’t want and pressing delete brought up a prompt asking me if I wanted
> to delete it.
> I then updated iTunes to the version you have, 12.9.4, and I was still able
> to browse through the treeview with Jaws reading the tones and their length,
> I could press enter or space on any of them to play them and also add more
> and delete them.
>
> Regards,
> Sieghard
>
> From: viphone@googlegroups.com  On Behalf Of Robin
> Frost
> Sent: Wednesday, March 27, 2019 10:13 AM
> To: viphone@googlegroups.com
> Subject: inability to manage ringtones using iTunes
>
> Hi,
> I was just wondering if anyone else had encountered this issue or could
> duplicate it.
> I’ve recently discovered that managing ringtones using iTunes on the windows
> side is a broken mess. I’m using the latest version of iTunes version
> 12.9.4.102 under Windows 10. And no matter the screen reader in use JFW
> version 2019, NVDA 2019 or Narrator the view of tones will appear as though
> it’s empty even if you have tones on your phone. If you copy something to it
> and the screen readers feel like cooperating it might populate and then
> speak but that’s iffy. But more importantly you can’t delete a tone from
> your device or iTunes library. If you hit delete on it nothing happens.  If
> you right click and hit delete in the resulting menu nothing happens. So now
> you can maybe if you’re lucky add a tone to your device but you simply
> cannot delete a tone.  I can’t verify if this issue is present when screen
> readers aren’t in the mix but it’s definitely the case when they’re in use.
> If anyone has encountered this and found a fix I’d love to hear. If it can
> be duplicated and you’d like to join me in reporting it to Apple
> Accessibility it’d be greatly appreciated as sometimes greater numbers help
> when advocating or reporting accessibility issues.
> Thanks in advance.
> Robin
>
> --
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> list.
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> you feel that a member's post is inappropriate, please contact the owners or
> moderators directly rather than posting on the list itself.
>
> Your V iPhone list moderator is Mark Taylor. Mark can be reached at:
> mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at
> caraqu...@caraquinn.com
>
> The archives for this list can be searched at:
> http://www.mail-archive.com/viphone@googlegroups.com/
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RE: inability to manage ringtones using iTunes

[Sieghard Weitzel]

Hi Robin,

I am not sure what is causing these problems for you, for me managing ringtones 
in this current version of iTunes works as always and Jaws reads the list of 
ringtones on the phone just fine. I can also delete ringtones simply by 
pressing the delete key.
After I saw your message I decided its time to finally put some of my ringtones 
back on my new iPhone 8 which I hadn’t done yet. I opened iTunes and was 
presented with a message that there was an update to version 12.9.4, but I at 
first declined the update to see how it worked in the previous version, I 
forgot now which version that was.
In any case, I was able to copy ringtones to the clipboard, go into the iPhone 
section, go to Tones in the sidebar treeview and tab a few times into the 
treeview where any tones are listed. At first nothing showed because I had 
never put any ringtones on this phone yet. After pressing Control + V I heard 
the tritone iTunes makes when it’s done syncing or has completed another task 
and Jaws read the tone I had just copied to the phone. I repeated this with a 
bunch of other tones, some I copied individually and some I copied in groups of 
4 or 5 at a time and it all worked fine and I could arrow down the treeview and 
Jaws read everything. I copied also a tone I didn’t want and pressing delete 
brought up a prompt asking me if I wanted to delete it.
I then updated iTunes to the version you have, 12.9.4, and I was still able to 
browse through the treeview with Jaws reading the tones and their length, I 
could press enter or space on any of them to play them and also add more and 
delete them.

Regards,
Sieghard

From: viphone@googlegroups.com  On Behalf Of Robin 
Frost
Sent: Wednesday, March 27, 2019 10:13 AM
To: viphone@googlegroups.com
Subject: inability to manage ringtones using iTunes

Hi,
I was just wondering if anyone else had encountered this issue or could 
duplicate it.
I’ve recently discovered that managing ringtones using iTunes on the windows 
side is a broken mess. I’m using the latest version of iTunes version
12.9.4.102 under Windows 10. And no matter the screen reader in use JFW version 
2019, NVDA 2019 or Narrator the view of tones will appear as though it’s empty 
even if you have tones on your phone. If you copy something to it and the 
screen readers feel like cooperating it might populate and then speak but 
that’s iffy. But more importantly you can’t delete a tone from your device or 
iTunes library. If you hit delete on it nothing happens.  If you right click 
and hit delete in the resulting menu nothing happens. So now you can maybe if 
you’re lucky add a tone to your device but you simply cannot delete a tone.  I 
can’t verify if this issue is present when screen readers aren’t in the mix but 
it’s definitely the case when they’re in use.
If anyone has encountered this and found a fix I’d love to hear. If it can be 
duplicated and you’d like to join me in reporting it to Apple Accessibility 
it’d be greatly appreciated as sometimes greater numbers help when advocating 
or reporting accessibility issues.
Thanks in advance.
Robin

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feel that a member's post is inappropriate, please contact the owners or 
moderators directly rather than posting on the list itself.

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mk...@ucla.edu. Your list owner is Cara Quinn - you can reach Cara at 
caraqu...@caraquinn.com

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