You probably need to find the tab or link that will allow you to edit the
payee. You probably cannot edit the payee while in the process of making a
payment.
If you can't figure it out, let us know which banking app you are using. Then
maybe someone has the app and can help further.
Rob
-Original Message-
From: viphone@googlegroups.com [mailto:viphone@googlegroups.com] On Behalf Of
Duane Steele
Sent: Friday, October 11, 2019 1:41 PM
To: viphone@googlegroups.com
Subject: When edit fields are dimmed out
Hello again, Friends,
My banking APP, like so many we get used to, in a recent update has made it
very difficult to do some tasks that used to be easy. I want to send some
spending loot to one of my grandsons who's in college but doesn't use Zelle.
But I can't find a way to change his address to the place he's living at
school. I can check the appropriate box to make a payment to his account, but
his name is dimmed out so that I can't double-tap on it as I used to do. When
fields are dimmed out in voiceOver, what can one do? I've contacted my bank.
I've tried to add him again as a new payee, and nothing seems to work. Any
ideas or suggestions will be very helpful. I am reluctant to ask for sighted
help on this, and shouldn't have to. Thanks in advance for any help in this.
Peace & Blessings,
Duane L. Steele
Phone (276) 730-5194
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