Re: Blue screen and incomplete screen.
Hi Jennifer, You might be able to find the cause of the kernel panic by looking at the logs. They can be viewed with /Applications/Utilities/Console I did find this post by another user who upgraded to OS X 10.6.8 and was getting kernel panics when the computer went into sleep mode: https://discussions.apple.com/thread/3142452?start=0tstart=0 The solution they found was as follows: So, two solutions eventually presented themselves: 1) Stick with 10.6.8, but power down/unplug any secondary monitors before sleep. Apple engineering had me try this, and I didn't get any further panics 2) Upgrade to Lion. I've had no issues with panics at all in Lion, regardless of monitor attachment. Frankly, I'd take option 2 (unless you need Rosetta for PPC). The bonus being, Lion is actually a pretty nice upgrade. Regards, Carlo On 10/07/2012, at 20:26 , Jennifer Lefroy wrote: Hello Everyone, This evening soon after I started computing on our Mac OS X 10.6.8 Snow Leopard the screen turned blue and froze. I had to turn off at power point. When I started up again I had just a vestige of dock showing and no other icons. I turned power off again. It then booted up normally and sent report below to Apple. Is it time to call in a technician? Regards, Jennifer Interval Since Last Panic Report: 9275655 sec Panics Since Last Report: 1 Anonymous UUID:B6E5D26D-A623-4B79-959D-E1B672B768BE Tue Jul 10 20:09:09 2012 panic(cpu 1 caller 0x28fc2e): TLB invalidation IPI timeout: CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x1, NMIPI acks: orig: 0x0, now: 0x0@/SourceCache/xnu/xnu-1504.15.3/osfmk/i386/pmap.c:3572 Backtrace (CPU 1), Frame : Return Address (4 potential args on stack) 0x5d27b208 : 0x21b837 (0x5dd7fc 0x5d27b23c 0x223ce1 0x0) 0x5d27b258 : 0x28fc2e (0x59a47c 0x1 0x0 0x0) 0x5d27b2c8 : 0x292d36 (0x84b7a0 0x47d1f000 0x0 0x0) 0x5d27b378 : 0x26c3de (0x475ae 0x0 0x2101 0x2a037c) 0x5d27b418 : 0x26157b (0xc670030 0x0 0x0 0x3000) 0x5d27b548 : 0x261b4b (0x47d22000 0x0 0x1 0x0) 0x5d27b588 : 0x25a8e7 (0x2a28d74 0x47d1f000 0x0 0x47d22000) 0x5d27b5c8 : 0x220679 (0x2a28d74 0x47d1f000 0x2534 0x0) 0x5d27b5e8 : 0x220830 (0x47d1f000 0x2534 0x5d27b648 0xb99609) 0x5d27b608 : 0xb97c92 (0x47d1f000 0x2534 0x8074f80 0x2f23) 0x5d27b628 : 0x523285 (0x0 0x47d1 Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2 GHz, 4 GB, SMC 1.20f4 Graphics: ATI Radeon HD 2400 XT, ATI,RadeonHD2400, PCIe, 128 MB Memory Module: global_name AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.42.4) Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports Network Service: Built-in Ethernet, Ethernet, en0 Serial ATA Device: ST3250820AS Q, 232.89 GB Parallel ATA Device: OPTIARC DVD RW AD-5630A USB Device: FreeAgent GoFlex, 0x0bc2 (Seagate LLC), 0x5031, 0xfa40 / 3 USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa20 / 2 USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfa21 / 5 USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfa22 / 4 USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd40 / 2 USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x1a10 / 2 USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d10 / 2 -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Time Machine/Time Capsule problem
Ronni, It has alternated. Just now, it's just on mine. Well for a brief time they both backed up after re-starting and then mine choked again. Rosemary Spark PO Box 781 South Fremantle WA 6162 Australia Phone: + 61 8 94336609 Mobile: 0414268043 arkaysp...@gmail.com On 11 July 2012 11:19, Ronda Brown ro...@mac.com wrote: Hi Rosemary, Are you receiving this message on both TM Backups... (on both computers)? There was a problem connecting to the server Check the server name or IP address If you restart the Time Capsule do you still receive this message? Cheers, Ronni On 10/07/2012, at 10:03 PM, Rosemary Spark wrote: OK, I've gone through all the steps but back to same point Are you or your husband having any trouble maintaining a connection your Wi-Fi Airport Network; are you having any drop-outs? No it's very occasional for that to happen The password for your Airport Network and the password for your Time Capsule are normally not the same (should not be the same). Passwords are different (with no spaces, underscores etc) TimeCapsule says 165.82 GB free Time Machine has this error There was a problem connecting to the server Check the server name or IP address even though I can select the disk. Either one of the other (or both) MBPs behave as below Do you mean your husband's MBP can't see connect to the Time Capsule in the Finder Sidebar under 'Shared'? Can be seen Or do you mean in System Preferences Time Machine - he can't 'Select Disk' Can select disk I went through the process of repairing both sparsebundles. There was no problem with my husbands but a few with mine. However, even though I completed this process, the problem still persists. I select the disk in System preferences, and even though it shows up in airport utility and is shared in Finder, the message There was a problem connecting to the server Check the server name or IP address Cheers Rosemary Spark PO Box 781 South Fremantle WA 6162 Australia Phone: + 61 8 94336609 Mobile: 0414268043 arkaysp...@gmail.com On 3 July 2012 10:05, Ronda Brown ro...@mac.com wrote: Hi Rosemary, Are you or your husband having any trouble maintaining a connection your Wi-Fi Airport Network; are you having any drop-outs? The password for your Airport Network and the password for your Time Capsule are normally not the same (should not be the same). On 02/07/2012, at 8:21 PM, Rosemary Spark wrote: Ronda, I see your point. What size Time Capsule do you have? How much 'Free' Space do you have on your Time Capsule? 1. Open Airport Utility.app (v 6.1) 2. Select your Time Capsule 3. Click Edit button 4. Select Disks 5. Partitions: Data xxx.xx GB Free -- how much Free does it show here? We seem to be back at the same point, my husband has lost the connection to the TC again can't find the drive message once again Do you mean Time Capsule (TC) can't find the drive? Or is it Time Machine that can't find the backup disk? Do you mean your husband's MBP can't see connect to the Time Capsule in the Finder Sidebar under 'Shared'? Or do you mean in System Preferences Time Machine - he can't 'Select Disk'? If it is Time Machine can't find the backup disk try to Repair the 'sparse bundle'. I did send you offlist at the end of last year a document I created showing how to 'Repair Time Machine Sparsebundle backup on Time Capsule'. Follow the instructions in the document to see if your Husband's sparsebundle can be repaired. If you don't have the document handy: To Repair the sparse bundle on a Time Capsule, connect via an Ethernet cable if you can; it will be much faster. A) 1. Choose System Preferences from the Apple menu. 2. From the View menu, choose Time Machine. 3. Move the slider bar to Off to disable Time Machine backups. 4. Open Disk Utility located in /Applications/Utilities. B) 1. Mount your Time Capsule. 2. Open a Finder window and locate your Time Capsule in the sidebar. 3. Double-click your Time Capsule. 4. Click your Backups folder and locate your backup sparsebundle. Note: If you use a Time Capsule with multiple Macs, you can identify the affected sparsebundle by looking for the affected computer's name in the filename. You can also use the hexadecimal MAC address to identify the correct sparsebundle. To locate the MAC address of the affected computer, choose System Preferences from the Apple () menu and locate port en0. The MAC address will appear in your sparsebundle file name, but without colons (for example mymac_0015abc5d6e0.sparsebundle). 5. Drag the sparsebundle to the Disk Utility sidebar. 6. Select the sparsebundle, then click Repair Disk. 7. If the repair is successful, attempt to backup via Time Machine. I'll answer your other questions below when I receive
Re: iCloud email
Hi Ronni Thankyou for that detailed response, I have studied it many times. I can see the difference tween POP IMAP accounts and the advantages of each. I am pursuing my research further now. cheers john Sent from my iPad On 09/07/2012, at 9:22 PM, Ronda Brown ro...@mac.com wrote: Hi John, Technically speaking, iCloud does not sync any email from your computer or other devices, per se. What iCloud does is provide you with a free @me.com or @mac.com email account in much the same way that any other email provider does. The point, however, is that iCloud doesn't sync your mail in the same way as it does for contacts and calendars; your mail isn't uploaded from Mail.app to the iCloud servers and then synced down to your devices. This would largely be redundant as unlike your own contacts and calendar appointments, which you create yourself, most of your email came from the cloud in the first place, so Mail.app on your Mac and the iOS Mail application simply fetch your mail and sync changes via IMAP in the same way as they would with any IMAP-based email account. In fact, the only thing that iCloud provides that is different from any other IMAP based email provider is that ability to get push notifications on iOS devices for new e-mail messages; it otherwise works in much the same way as any other IMAP account. If your email provider supports the IMAP protocol for accessing your email, and you've set your devices up to use IMAP for that email account, changes you make on one device (like deleting an email, or moving it to a folder) will show up on all of your other devices. If you're using the POP protocol to access your email, that's not the case. Changes made one one device will not show up on other devices. How I get around this with the one email account I have that is a POP Account (my Westnet mail account) I have it set to Remove copy from server after retrieving a message: After one day... Therefore I can access my POP email on all my devices during the day. If I was going to be away for more than a day without all my devices (my MBP, iPad iPhone) I could change the setting to not delete mail from the server for a week or whatever. Of course you have to be careful with this setting if your ISP has a small limit on how much email you can leave on the server. Cheers, Ronni Sent from Ronni's iPad On 09/07/2012, at 6:34 PM, Daniels John john...@me.com wrote: Hi Ronni Thanks for the info. Do you mean you can sync all your email addresses with iCloud or only the @me or .mac ones? Cheers John On 05/07/2012, at 9:01 PM, Ronda Brown wrote: Hi John, I have used iTools, .Mac, MobileMe and now iCloud. iCloud does everything it is designed to do and does it all very smoothly and reliably. There is no problem using iCloud, set it up correctly on all your devices and you won't have any problems. I have four active email accounts, Contacts Calendar, Photos, syncing to all my devices... MacBook Pro, iPhone4S, iPad. iCloud http://www.apple.com/au/icloud/ Setup iCloud on all your devices. http://www.apple.com/icloud/setup/ Cheers, Ronni Sent from Ronni's iPad On 05/07/2012, at 7:52 PM, John Daniels jdani...@westnet.com.au wrote: Hi Muggers I recently signed up for iCloud with the @me.com address. I understand iCloud will sync my email actions between my iPad and my desktop so that emails deleted, sent etc will be actioned on both and I won't have to delete emails twice. However I notice that only about 10% of WA muggers are using the @ me.com address. Is there a problem with using iCloud that I haven't realised? Cheers John -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe -
Re: Time Machine/Time Capsule problem
Hi Rosemary, Check the IP address and subnet of both your Macs (working) and (not working) Ensure that the subnet mask is the same on both and that the Mac has a valid IP address etc. Also check the DHCP client list on the TimeCapsule and see if both devices are on it. When it happens again...Check the server name and IP address, check your network connection, and then try again. You did not try reconfigure your Network that I suggested originally did you? Disk not configured Is that the complete message or is it: Red i message: Time Machine could not be configured. The built-in network interface could not be found? 1. From the Finder's Go menu go to this location: /Library/Preferences/SystemConfiguration/ 2. Copy the file NetworkInterfaces.plist to the desktop (to make a precautionary backup). 3. Delete the file NetworkInterfaces.plist. Enter administrator name and password if prompted. 4. Restart your Mac. 5. Once restarted, reconfigure your Network and Time Machine preference panes in System Preferences. 6. Check that your Network is working ok and you are online. 7. See if you can select your TM backup disk and do a backup. Let me know the result of these please. Cheers, Ronni Sent from Ronni's iPad On 11/07/2012, at 9:59 PM, Rosemary Spark arkaysp...@gmail.com wrote: Ronni, It has alternated. Just now, it's just on mine. Well for a brief time they both backed up after re-starting and then mine choked again. Rosemary Spark PO Box 781 South Fremantle WA 6162 Australia Phone: + 61 8 94336609 Mobile: 0414268043 arkaysp...@gmail.com On 11 July 2012 11:19, Ronda Brown ro...@mac.com wrote: Hi Rosemary, Are you receiving this message on both TM Backups... (on both computers)? There was a problem connecting to the server Check the server name or IP address If you restart the Time Capsule do you still receive this message? Cheers, Ronni On 10/07/2012, at 10:03 PM, Rosemary Spark wrote: OK, I've gone through all the steps but back to same point Are you or your husband having any trouble maintaining a connection your Wi-Fi Airport Network; are you having any drop-outs? No it's very occasional for that to happen The password for your Airport Network and the password for your Time Capsule are normally not the same (should not be the same). Passwords are different (with no spaces, underscores etc) TimeCapsule says 165.82 GB free Time Machine has this error There was a problem connecting to the server Check the server name or IP address even though I can select the disk. Either one of the other (or both) MBPs behave as below Do you mean your husband's MBP can't see connect to the Time Capsule in the Finder Sidebar under 'Shared'? Can be seen Or do you mean in System Preferences Time Machine - he can't 'Select Disk' Can select disk I went through the process of repairing both sparsebundles. There was no problem with my husbands but a few with mine. However, even though I completed this process, the problem still persists. I select the disk in System preferences, and even though it shows up in airport utility and is shared in Finder, the message There was a problem connecting to the server Check the server name or IP address Cheers Rosemary Spark PO Box 781 South Fremantle WA 6162 Australia Phone: + 61 8 94336609 Mobile: 0414268043 arkaysp...@gmail.com On 3 July 2012 10:05, Ronda Brown ro...@mac.com wrote: Hi Rosemary, Are you or your husband having any trouble maintaining a connection your Wi-Fi Airport Network; are you having any drop-outs? The password for your Airport Network and the password for your Time Capsule are normally not the same (should not be the same). On 02/07/2012, at 8:21 PM, Rosemary Spark wrote: Ronda, I see your point. What size Time Capsule do you have? How much 'Free' Space do you have on your Time Capsule? 1. Open Airport Utility.app (v 6.1) 2. Select your Time Capsule 3. Click Edit button 4. Select Disks 5. Partitions: Data xxx.xx GB Free -- how much Free does it show here? We seem to be back at the same point, my husband has lost the connection to the TC again can't find the drive message once again Do you mean Time Capsule (TC) can't find the drive? Or is it Time Machine that can't find the backup disk? Do you mean your husband's MBP can't see connect to the Time Capsule in the Finder Sidebar under 'Shared'? Or do you mean in System Preferences Time Machine - he can't 'Select Disk'? If it is Time Machine can't find the backup disk try to Repair the 'sparse bundle'. I did send you offlist at the end of last year a document I created showing how to 'Repair Time Machine Sparsebundle backup on Time Capsule'. Follow the instructions in the document to see if your Husband's sparsebundle can be repaired. If you don't have the document handy: To Repair the sparse bundle on a Time
Re: Time Machine/Time Capsule problem
When you mention both backed up after a restart and then your backup 'choked'... Are both Macs trying to back up at the same time? Seems to me that you are loosing connection, not getting an IP address. You need to check all the Network settings, on your Modem and Time Capsule, and on both Macs, something is not right. Cheers, Ronni Sent from Ronni's iPad On 12/07/2012, at 6:40 AM, Ronda Brown ro...@mac.com wrote: Hi Rosemary, Check the IP address and subnet of both your Macs (working) and (not working) Ensure that the subnet mask is the same on both and that the Mac has a valid IP address etc. Also check the DHCP client list on the TimeCapsule and see if both devices are on it. When it happens again...Check the server name and IP address, check your network connection, and then try again. You did not try reconfigure your Network that I suggested originally did you? Disk not configured Is that the complete message or is it: Red i message: Time Machine could not be configured. The built-in network interface could not be found? 1. From the Finder's Go menu go to this location: /Library/Preferences/SystemConfiguration/ 2. Copy the file NetworkInterfaces.plist to the desktop (to make a precautionary backup). 3. Delete the file NetworkInterfaces.plist. Enter administrator name and password if prompted. 4. Restart your Mac. 5. Once restarted, reconfigure your Network and Time Machine preference panes in System Preferences. 6. Check that your Network is working ok and you are online. 7. See if you can select your TM backup disk and do a backup. Let me know the result of these please. Cheers, Ronni Sent from Ronni's iPad On 11/07/2012, at 9:59 PM, Rosemary Spark arkaysp...@gmail.com wrote: Ronni, It has alternated. Just now, it's just on mine. Well for a brief time they both backed up after re-starting and then mine choked again. Rosemary Spark PO Box 781 South Fremantle WA 6162 Australia Phone: + 61 8 94336609 Mobile: 0414268043 arkaysp...@gmail.com On 11 July 2012 11:19, Ronda Brown ro...@mac.com wrote: Hi Rosemary, Are you receiving this message on both TM Backups... (on both computers)? There was a problem connecting to the server Check the server name or IP address If you restart the Time Capsule do you still receive this message? Cheers, Ronni On 10/07/2012, at 10:03 PM, Rosemary Spark wrote: OK, I've gone through all the steps but back to same point Are you or your husband having any trouble maintaining a connection your Wi-Fi Airport Network; are you having any drop-outs? No it's very occasional for that to happen The password for your Airport Network and the password for your Time Capsule are normally not the same (should not be the same). Passwords are different (with no spaces, underscores etc) TimeCapsule says 165.82 GB free Time Machine has this error There was a problem connecting to the server Check the server name or IP address even though I can select the disk. Either one of the other (or both) MBPs behave as below Do you mean your husband's MBP can't see connect to the Time Capsule in the Finder Sidebar under 'Shared'? Can be seen Or do you mean in System Preferences Time Machine - he can't 'Select Disk' Can select disk I went through the process of repairing both sparsebundles. There was no problem with my husbands but a few with mine. However, even though I completed this process, the problem still persists. I select the disk in System preferences, and even though it shows up in airport utility and is shared in Finder, the message There was a problem connecting to the server Check the server name or IP address Cheers Rosemary Spark PO Box 781 South Fremantle WA 6162 Australia Phone: + 61 8 94336609 Mobile: 0414268043 arkaysp...@gmail.com On 3 July 2012 10:05, Ronda Brown ro...@mac.com wrote: Hi Rosemary, Are you or your husband having any trouble maintaining a connection your Wi-Fi Airport Network; are you having any drop-outs? The password for your Airport Network and the password for your Time Capsule are normally not the same (should not be the same). On 02/07/2012, at 8:21 PM, Rosemary Spark wrote: Ronda, I see your point. What size Time Capsule do you have? How much 'Free' Space do you have on your Time Capsule? 1. Open Airport Utility.app (v 6.1) 2. Select your Time Capsule 3. Click Edit button 4. Select Disks 5. Partitions: Data xxx.xx GB Free -- how much Free does it show here? We seem to be back at the same point, my husband has lost the connection to the TC again can't find the drive message once again Do you mean Time Capsule (TC) can't find the drive? Or is it Time Machine that can't find the backup disk? Do you mean your husband's MBP can't see connect to the Time Capsule in the Finder Sidebar under 'Shared'? Or do you mean in
Re: Blue screen and incomplete screen.
Hello Carlo, Thank you for your suggestions. Unfortunately looking for the causes of the problem in Console showed me information way beyond my level of understanding. I think I must wait to see if the freeze happens again and then if it does call for a technician. I have no secondary monitor and I am reluctant to upgrade to Lion as Snow Leopard does everything I need. Best wishes, Jennifer On 11 July 2012 18:11, wa...@realworldcomputing.com.au wa...@realworldcomputing.com.au wrote: Hi Jennifer, You might be able to find the cause of the kernel panic by looking at the logs. They can be viewed with /Applications/Utilities/Console I did find this post by another user who upgraded to OS X 10.6.8 and was getting kernel panics when the computer went into sleep mode: https://discussions.apple.com/thread/3142452?start=0tstart=0 The solution they found was as follows: So, two solutions eventually presented themselves: 1) Stick with 10.6.8, but power down/unplug any secondary monitors before sleep. Apple engineering had me try this, and I didn't get any further panics 2) Upgrade to Lion. I've had no issues with panics at all in Lion, regardless of monitor attachment. Frankly, I'd take option 2 (unless you need Rosetta for PPC). The bonus being, Lion is actually a pretty nice upgrade. Regards, Carlo On 10/07/2012, at 20:26 , Jennifer Lefroy wrote: Hello Everyone, This evening soon after I started computing on our Mac OS X 10.6.8 Snow Leopard the screen turned blue and froze. I had to turn off at power point. When I started up again I had just a vestige of dock showing and no other icons. I turned power off again. It then booted up normally and sent report below to Apple. Is it time to call in a technician? Regards, Jennifer Interval Since Last Panic Report: 9275655 sec Panics Since Last Report: 1 Anonymous UUID:B6E5D26D-A623-4B79-959D-E1B672B768BE Tue Jul 10 20:09:09 2012 panic(cpu 1 caller 0x28fc2e): TLB invalidation IPI timeout: CPU(s) failed to respond to interrupts, unresponsive CPU bitmap: 0x1, NMIPI acks: orig: 0x0, now: 0x0@/SourceCache/xnu/xnu-1504.15.3/osfmk/i386/pmap.c:3572 Backtrace (CPU 1), Frame : Return Address (4 potential args on stack) 0x5d27b208 : 0x21b837 (0x5dd7fc 0x5d27b23c 0x223ce1 0x0) 0x5d27b258 : 0x28fc2e (0x59a47c 0x1 0x0 0x0) 0x5d27b2c8 : 0x292d36 (0x84b7a0 0x47d1f000 0x0 0x0) 0x5d27b378 : 0x26c3de (0x475ae 0x0 0x2101 0x2a037c) 0x5d27b418 : 0x26157b (0xc670030 0x0 0x0 0x3000) 0x5d27b548 : 0x261b4b (0x47d22000 0x0 0x1 0x0) 0x5d27b588 : 0x25a8e7 (0x2a28d74 0x47d1f000 0x0 0x47d22000) 0x5d27b5c8 : 0x220679 (0x2a28d74 0x47d1f000 0x2534 0x0) 0x5d27b5e8 : 0x220830 (0x47d1f000 0x2534 0x5d27b648 0xb99609) 0x5d27b608 : 0xb97c92 (0x47d1f000 0x2534 0x8074f80 0x2f23) 0x5d27b628 : 0x523285 (0x0 0x47d1 Model: iMac7,1, BootROM IM71.007A.B03, 2 processors, Intel Core 2 Duo, 2 GHz, 4 GB, SMC 1.20f4 Graphics: ATI Radeon HD 2400 XT, ATI,RadeonHD2400, PCIe, 128 MB Memory Module: global_name AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x88), Broadcom BCM43xx 1.0 (5.10.131.42.4) Bluetooth: Version 2.4.5f3, 2 service, 12 devices, 1 incoming serial ports Network Service: Built-in Ethernet, Ethernet, en0 Serial ATA Device: ST3250820AS Q, 232.89 GB Parallel ATA Device: OPTIARC DVD RW AD-5630A USB Device: FreeAgent GoFlex, 0x0bc2 (Seagate LLC), 0x5031, 0xfa40 / 3 USB Device: Keyboard Hub, 0x05ac (Apple Inc.), 0x1006, 0xfa20 / 2 USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfa21 / 5 USB Device: Apple Keyboard, 0x05ac (Apple Inc.), 0x0220, 0xfa22 / 4 USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8502, 0xfd40 / 2 USB Device: Bluetooth USB Host Controller, 0x05ac (Apple Inc.), 0x8206, 0x1a10 / 2 USB Device: IR Receiver, 0x05ac (Apple Inc.), 0x8242, 0x5d10 / 2 -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
Re: Blue screen and incomplete screen.
Hi Jennifer, Understanding crash logs isn't easy and it's hard to decipher the cause of the problem (sometimes impossible). In Snow Leopard, if a kernel panic occurs, information is added to a log file in the folder /Library/Logs/DiagnosticReports. That is your HD/Library/Logs/DiagnosticReports (not your Home Library). Double click the panic log and a new console window will open. New panic logs are added to the end of panic.log. If it was a 'Crash' the log will be in CrashReporter which stored in your home library ~/Library/Logs/CrashReporter) (~) represents your Home Library. Again Double click the panic log and a new console window will open. If you can locate the log of the date time that the crash/kernel panic occurred you can... Then choose Save a Copy As... from the File menu (or hit shift-command-S), and save this file somewhere (like your desktop). The file can be named anything and will have .log as its file extension. You can then quit the Console program once you have done so. If you wish for me to have a look at the log to see if I can pick up anything that could have caused the crash, attach that file to an email 'offlist' to me. Cheers, Ronni On 11/07/2012, at 9:50 PM, Jennifer Lefroy wrote: Hello Carlo, Thank you for your suggestions. Unfortunately looking for the causes of the problem in Console showed me information way beyond my level of understanding. I think I must wait to see if the freeze happens again and then if it does call for a technician. I have no secondary monitor and I am reluctant to upgrade to Lion as Snow Leopard does everything I need. Best wishes, Jennifer On 11 July 2012 18:11, wa...@realworldcomputing.com.au wa...@realworldcomputing.com.au wrote: Hi Jennifer, You might be able to find the cause of the kernel panic by looking at the logs. They can be viewed with /Applications/Utilities/Console I did find this post by another user who upgraded to OS X 10.6.8 and was getting kernel panics when the computer went into sleep mode: https://discussions.apple.com/thread/3142452?start=0tstart=0 The solution they found was as follows: So, two solutions eventually presented themselves: 1) Stick with 10.6.8, but power down/unplug any secondary monitors before sleep. Apple engineering had me try this, and I didn't get any further panics 2) Upgrade to Lion. I've had no issues with panics at all in Lion, regardless of monitor attachment. Frankly, I'd take option 2 (unless you need Rosetta for PPC). The bonus being, Lion is actually a pretty nice upgrade. Regards, Carlo On 10/07/2012, at 20:26 , Jennifer Lefroy wrote: Hello Everyone, This evening soon after I started computing on our Mac OS X 10.6.8 Snow Leopard the screen turned blue and froze. I had to turn off at power point. When I started up again I had just a vestige of dock showing and no other icons. I turned power off again. It then booted up normally and sent report below to Apple. Is it time to call in a technician? Regards, Jennifer Interval Since Last Panic Report: 9275655 sec Panics Since Last Report: 1 Anonymous UUID:B6E5D26D-A623-4B79-959D-E1B672B768BE -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Settings Unsubscribe - http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
