Re: iTunes mystery

[Ronni Brown]

Hi Severin,

"An unknown error occurred (8268).
Use the Check for Available Downloads command in the Store menu to download 
again later."

Normally this error would indicate a Network problem, could be on Apple Servers 
or your end and connection was disrupted at some stage?

What happens if you do as suggested "Use the Check for Available Downloads 
command in the Store menu to download again later"?

What version of iTunes are you running, do you have the latest v11.3? If not I 
suggest:
1.  Quit iTunes
2. Restart your Mac
3. Go here and download  iTunes11.3.dmg  (239.6MB) 

4. Install iTunes 11.3

If that does not get rid of the message when you open iTunes, post back & I'll 
give details how to delete & install a fresh iTunes 11 
  
Cheers,
Ronni

On 13 Jul 2014, at 1:38 pm, Severin Crisp  wrote:

> If I scroll to the end of that list there is no further information.  If I 
> click on the ! it comes up with …”Unknown error  (8268)”…. and closes the 
> window so no time for a screen shot.  
> Enjoy the sunny afternoon and dpi not worry too much about trivial problems!  
>
> Severin
> 
> 
> On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:
> 
>> Hi Severin,
>> 
>> I received your attachment offlist, unfortunately it does not show the whole 
>> error message lines. I guess it is saying "An unknown error has occurred..."
>> If you click on the (!) error icon beside one of the 'problem' files does it 
>> give more information?
>> 
>> Also have you done as is suggested "Use the check for Available Downloads 
>> command in the Store Menu to"?
>> It might give you more information that might be of help.
>> 
>> If you click on "Save" at the bottom on the bottom of the 28 total errors 
>> window does it show more information, perhaps an error number?
>> If it does you can send the file to me offlist if you wish.
>> 
>> I will be out for a couple of hours today, but will check email when I 
>> return.
>> 
>> Cheers,
>> Ronni
>> 
>> On 12 Jul 2014, at 11:04 pm, Severin Crisp  wrote:
>> 
>>> Here it is, off list
>>> Severin
>>> 
>>> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
>>> On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
>>> 
 Hi Severin,
 
 What is the complete error message please?
 
 Cheers,
 Ronni
 
 Sent from Ronni's iPad4
 
 
 On 12 Jul 2014, at 4:28 pm, Severin Crisp  wrote:
 
> When I start iTunes I get a message saying there were errors downloading 
> some items.  It gives a list of items, interestingly all operatic, but 
> none of which I have consciously been near.  They have not downloaded nor 
> have I been billed.   
> How do I clear this annoyance?
> Severin Crisp
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au
> 
>>> 
>>> 
>> 

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Re: iTunes mystery

[Severin Crisp]

If I scroll to the end of that list there is no further information.  If I 
click on the ! it comes up with …”Unknown error  (8268)”…. and closes the 
window so no time for a screen shot.  
Enjoy the sunny afternoon and dpi not worry too much about trivial problems!
 
Severin


On 13 Jul 2014, at 8:52 am, Ronni Brown  wrote:

> Hi Severin,
> 
> I received your attachment offlist, unfortunately it does not show the whole 
> error message lines. I guess it is saying "An unknown error has occurred..."
> If you click on the (!) error icon beside one of the 'problem' files does it 
> give more information?
> 
> Also have you done as is suggested "Use the check for Available Downloads 
> command in the Store Menu to"?
> It might give you more information that might be of help.
> 
> If you click on "Save" at the bottom on the bottom of the 28 total errors 
> window does it show more information, perhaps an error number?
> If it does you can send the file to me offlist if you wish.
> 
> I will be out for a couple of hours today, but will check email when I return.
> 
> Cheers,
> Ronni
> 
> On 12 Jul 2014, at 11:04 pm, Severin Crisp  wrote:
> 
>> Here it is, off list
>> Severin
>> 
>> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
>> On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
>> 
>>> Hi Severin,
>>> 
>>> What is the complete error message please?
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 12 Jul 2014, at 4:28 pm, Severin Crisp  wrote:
>>> 
 When I start iTunes I get a message saying there were errors downloading 
 some items.  It gives a list of items, interestingly all operatic, but 
 none of which I have consciously been near.  They have not downloaded nor 
 have I been billed.   
 How do I clear this annoyance?
 Severin Crisp
 
 
  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
mail to: sevcr...@westnet.com.au
 
>> 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




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Re: iTunes mystery

[Ronni Brown]

Hi Severin,

I received your attachment offlist, unfortunately it does not show the whole 
error message lines. I guess it is saying "An unknown error has occurred..."
If you click on the (!) error icon beside one of the 'problem' files does it 
give more information?

Also have you done as is suggested "Use the check for Available Downloads 
command in the Store Menu to"?
It might give you more information that might be of help.

If you click on "Save" at the bottom on the bottom of the 28 total errors 
window does it show more information, perhaps an error number?
If it does you can send the file to me offlist if you wish.

I will be out for a couple of hours today, but will check email when I return.

Cheers,
Ronni

On 12 Jul 2014, at 11:04 pm, Severin Crisp  wrote:

> Here it is, off list
> Severin
> 
> [see attached file: Screen Shot 2014-07-12 at 11.00.47 pm.png]
> On 12 Jul 2014, at 5:24 pm, Ronda Brown  wrote:
> 
>> Hi Severin,
>> 
>> What is the complete error message please?
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>> On 12 Jul 2014, at 4:28 pm, Severin Crisp  wrote:
>> 
>>> When I start iTunes I get a message saying there were errors downloading 
>>> some items.  It gives a list of items, interestingly all operatic, but none 
>>> of which I have consciously been near.  They have not downloaded nor have I 
>>> been billed.   
>>> How do I clear this annoyance?
>>> Severin Crisp
>>> 
>>> 
>>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>>mail to: sevcr...@westnet.com.au
>>> 
> 
> 

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Re: iTunes mystery

[Ronda Brown]

Hi Severin,

What is the complete error message please?

Cheers,
Ronni

Sent from Ronni's iPad4


> On 12 Jul 2014, at 4:28 pm, Severin Crisp  wrote:
> 
> When I start iTunes I get a message saying there were errors downloading some 
> items.  It gives a list of items, interestingly all operatic, but none of 
> which I have consciously been near.  They have not downloaded nor have I been 
> billed.   
> How do I clear this annoyance?
> Severin Crisp
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au
> 

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Re: Can't download latest iPhone software, 7.1.2 to iPhone 5c

[rblit]

Wow Daniel and Ronni!!What a huge differencetaBlitto 

- Original Message -
From: wamug@wamug.org.au
To:"WAMUG" 
Cc:
Sent:Sat, 12 Jul 2014 16:59:13 +0800
Subject:Re: Can't download latest iPhone software, 7.1.2 to iPhone 5c

 Yes Daniel, it is only 23.1 MB download when done via Settings >
General > Software Update OTA ;-) 
 On 12 Jul 2014, at 4:54 pm, Daniel Kerr  wrote: 
 Otherwise faster way is to do it on the device itself.Go to Settings
- General - Software Upate. Then you can do it via OTA Update (Over
The Air Update), and it's generally much smaller. :) 
 Kind regards Daniel 
 Sent from my iPhone 5  
   ---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   

**For everything Apple**  
 NOTE: Any information provided in this email may be my personal
opinion and as such should be taken accordingly, and may not be the
views of MacWizardry. Any information provided does not offer or
warrant any form of warranty or accept liability. It would be
appreciated that if any information in this email is to be
disseminated, distributed or copied, that permission by the author be
requested.    
 On 12/07/2014, at 4:49 PM, Ronda Brown  wrote: 
  Hi Blitto, 
 Yes, it is quite a large file. iOS 7.1.2 update is 1.4GB file size if
downloaded via iTunes. 
 Cheers, Ronni

Sent from Ronni's iPad4 

On 12 Jul 2014, at 4:20 pm, rb...@iinet.net.au [5] wrote:

 If you connect your phone to your mac and open iTunes File menu
Devices Transfer purchases (might just be an app you downloaded on
your phone) cheers Blitto 
 ps it seems to be a huge download - at my slow Internet speed it was
going to take 11 hours! 

- Original Message -
 From: wamug@wamug.org.au [6]  
To:
Cc: 
Sent:Sat, 12 Jul 2014 16:04:45 +0800
Subject:Can't download latest iPhone software, 7.1.2 to iPhone 5c

 Hi allEverytime i connect my iPhone 5c to my iMac I get the following
message: 
 A new iPhone software version (7.1.2) is available for the iPhone
“Denise Williams’s iPhone”. Would you like to download it and
update your iPhone now? I then press OK There are purchased items on
the iPhone “Denise Williams’s iPhone” that have not been
transferred to your iTunes library. You should transfer these items to
your iTunes library before updating this iPhone. Are you sure you want
to continue? How do I know what these 'Purchased Items' are?   I
would happily transfer these items if I knew what  they are and how
to do it? 
 Any help much appreciated - clear & simple would be appreciated.
Thanks Denise Williams
 -- The WA Macintosh User Group Mailing List --
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Links:
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[1] mailto:dan...@macwizardry.com.au
[2] http://macwizardry.com.au/
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[4] mailto:ro...@mac.com
[5] mailto:rb...@iinet.net.au
[6] mailto:wamug@wamug.org.au
[7] mailto:wamug@wamug.org.au
[8] http://www.wamug.org.au/mailinglist/archives.shtml
[9] http://www.wamug.org.au/mailinglist/guidelines.shtml
[10] http://lists.wamug.org.au/listinfo/wamug.org.au-wamug
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Re: Can't download latest iPhone software, 7.1.2 to iPhone 5c

[Ronni Brown]

Yes Daniel, it is only 23.1 MB download when done via Settings > General > 
Software Update OTA ;-)

On 12 Jul 2014, at 4:54 pm, Daniel Kerr  wrote:

> Otherwise faster way is to do it on the device itself.
> Go to Settings - General - Software Upate. Then you can do it via OTA Update 
> (Over The Air Update), and it's generally much smaller. :)
> 
> Kind regards
> Daniel
> 
> Sent from my iPhone 5
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web:   
> 
> 
> **For everything Apple**
> 
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested. 
> 
> On 12/07/2014, at 4:49 PM, Ronda Brown  wrote:
> 
>> Hi Blitto,
>> 
>> Yes, it is quite a large file. iOS 7.1.2 update is 1.4GB file size if 
>> downloaded via iTunes.
>> 
>> Cheers,
>> Ronni
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>> On 12 Jul 2014, at 4:20 pm, rb...@iinet.net.au wrote:
>> 
>>> If you connect your phone to your mac and open iTunes 
>>> File menu
>>> Devices
>>> Transfer purchases (might just be an app you downloaded on your phone)
>>> cheers
>>> Blitto
>>> 
>>> ps
>>> it seems to be a huge download - at my slow Internet speed it was going to 
>>> take 11 hours! 
>>> 
>>> 
>>> 
>>> - Original Message -
>>> From:
>>> wamug@wamug.org.au
>>> 
>>> To:
>>> 
>>> Cc:
>>> 
>>> Sent:
>>> Sat, 12 Jul 2014 16:04:45 +0800
>>> Subject:
>>> Can't download latest iPhone software, 7.1.2 to iPhone 5c
>>> 
>>> 
>>> Hi all
>>> Everytime i connect my iPhone 5c to my iMac I get the following message:
>>> 
>>> A new iPhone software version (7.1.2) is available for the iPhone “Denise 
>>> Williams’s iPhone”. Would you like to download it and update your iPhone 
>>> now?
>>> I then press OK
>>> There are purchased items on the iPhone “Denise Williams’s iPhone” that 
>>> have not been transferred to your iTunes library. You should transfer these 
>>> items to your iTunes library before updating this iPhone. Are you sure you 
>>> want to continue?
>>> How do I know what these 'Purchased Items' are?   I would happily transfer 
>>> these items if I knew what  they are and how to do it?
>>> 
>>> Any help much appreciated - clear & simple would be appreciated.
>>> Thanks
>>> Denise Williams
>>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Can't download latest iPhone software, 7.1.2 to iPhone 5c

[Daniel Kerr]

Otherwise faster way is to do it on the device itself.
Go to Settings - General - Software Upate. Then you can do it via OTA Update 
(Over The Air Update), and it's generally much smaller. :)

Kind regards
Daniel

Sent from my iPhone 5

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested. 

On 12/07/2014, at 4:49 PM, Ronda Brown  wrote:

> Hi Blitto,
> 
> Yes, it is quite a large file. iOS 7.1.2 update is 1.4GB file size if 
> downloaded via iTunes.
> 
> Cheers,
> Ronni
> 
> Sent from Ronni's iPad4
> 
> 
> On 12 Jul 2014, at 4:20 pm, rb...@iinet.net.au wrote:
> 
>> If you connect your phone to your mac and open iTunes 
>> File menu
>> Devices
>> Transfer purchases (might just be an app you downloaded on your phone)
>> cheers
>> Blitto
>> 
>> ps
>> it seems to be a huge download - at my slow Internet speed it was going to 
>> take 11 hours! 
>> 
>> 
>> 
>> - Original Message -
>> From:
>> wamug@wamug.org.au
>> 
>> To:
>> 
>> Cc:
>> 
>> Sent:
>> Sat, 12 Jul 2014 16:04:45 +0800
>> Subject:
>> Can't download latest iPhone software, 7.1.2 to iPhone 5c
>> 
>> 
>> Hi all
>> Everytime i connect my iPhone 5c to my iMac I get the following message:
>> 
>> A new iPhone software version (7.1.2) is available for the iPhone “Denise 
>> Williams’s iPhone”. Would you like to download it and update your iPhone now?
>> I then press OK
>> There are purchased items on the iPhone “Denise Williams’s iPhone” that have 
>> not been transferred to your iTunes library. You should transfer these items 
>> to your iTunes library before updating this iPhone. Are you sure you want to 
>> continue?
>> How do I know what these 'Purchased Items' are?   I would happily transfer 
>> these items if I knew what  they are and how to do it?
>> 
>> Any help much appreciated - clear & simple would be appreciated.
>> Thanks
>> Denise Williams
>> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

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Re: Can't download latest iPhone software, 7.1.2 to iPhone 5c

[Ronda Brown]

Hi Blitto,

Yes, it is quite a large file. iOS 7.1.2 update is 1.4GB file size if 
downloaded via iTunes.

Cheers,
Ronni

Sent from Ronni's iPad4


> On 12 Jul 2014, at 4:20 pm, rb...@iinet.net.au wrote:
> 
> If you connect your phone to your mac and open iTunes 
> File menu
> Devices
> Transfer purchases (might just be an app you downloaded on your phone)
> cheers
> Blitto
> 
> ps
> it seems to be a huge download - at my slow Internet speed it was going to 
> take 11 hours! 
> 
> 
> 
> - Original Message -
> From:
> wamug@wamug.org.au
> 
> To:
> 
> Cc:
> 
> Sent:
> Sat, 12 Jul 2014 16:04:45 +0800
> Subject:
> Can't download latest iPhone software, 7.1.2 to iPhone 5c
> 
> 
> Hi all
> Everytime i connect my iPhone 5c to my iMac I get the following message:
> 
> A new iPhone software version (7.1.2) is available for the iPhone “Denise 
> Williams’s iPhone”. Would you like to download it and update your iPhone now?
> I then press OK
> There are purchased items on the iPhone “Denise Williams’s iPhone” that have 
> not been transferred to your iTunes library. You should transfer these items 
> to your iTunes library before updating this iPhone. Are you sure you want to 
> continue?
> How do I know what these 'Purchased Items' are?   I would happily transfer 
> these items if I knew what  they are and how to do it?
> 
> Any help much appreciated - clear & simple would be appreciated.
> Thanks
> Denise Williams
> 
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iTunes mystery

[Severin Crisp]

When I start iTunes I get a message saying there were errors downloading some 
items.  It gives a list of items, interestingly all operatic, but none of which 
I have consciously been near.  They have not downloaded nor have I been billed. 
  
How do I clear this annoyance?
Severin Crisp


 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: Can't download latest iPhone software, 7.1.2 to iPhone 5c

[rblit]

If you connect your phone to your mac and open iTunes File
menuDevicesTransfer purchases (might just be an app you downloaded on
your phone)cheersBlitto
psit seems to be a huge download - at my slow Internet speed it was
going to take 11 hours! 

- Original Message -
From: wamug@wamug.org.au
To:
Cc:
Sent:Sat, 12 Jul 2014 16:04:45 +0800
Subject:Can't download latest iPhone software, 7.1.2 to iPhone 5c

 Hi allEverytime i connect my iPhone 5c to my iMac I get the following
message: 
 A new iPhone software version (7.1.2) is available for the iPhone
“Denise Williams’s iPhone”. Would you like to download it and
update your iPhone now? I then press OK There are purchased items on
the iPhone “Denise Williams’s iPhone” that have not been
transferred to your iTunes library. You should transfer these items to
your iTunes library before updating this iPhone. Are you sure you want
to continue? How do I know what these 'Purchased Items' are?   I
would happily transfer these items if I knew what  they are and how
to do it? 
 Any help much appreciated - clear & simple would be appreciated.
Thanks Denise Williams
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Can't download latest iPhone software, 7.1.2 to iPhone 5c

[Denise Williams]

Hi all
Everytime i connect my iPhone 5c to my iMac I get the following message:

A new iPhone software version (7.1.2) is available for the iPhone “Denise 
Williams’s iPhone”. Would you like to download it and update your iPhone now?
I then press OK
There are purchased items on the iPhone “Denise Williams’s iPhone” that have 
not been transferred to your iTunes library. You should transfer these items to 
your iTunes library before updating this iPhone. Are you sure you want to 
continue?
How do I know what these 'Purchased Items' are?   I would happily transfer 
these items if I knew what  they are and how to do it?

Any help much appreciated - clear & simple would be appreciated.
Thanks
Denise Williams-- The WA Macintosh User Group Mailing List --
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