Re: 24: iMac (221)

[Ronni Brown]

Hi Jon,

Completing the system initialization process via Safe Boot indicates the issue 
may be a third-party system initialization item, and you should start up in 
Verbose mode to try to identify the problematic item.

* Start up the Mac while holding down Command-V to initiate Verbose mode. If 
the text stops scrolling down the screen, examine the end of the text for 
trouble-shooting clues; if you find a suspicious item, move it to another 
folder and then restart the Mac normally.

* At this point you may be able to successfully Safe Boot into the Finder. If 
so, use the Finder interface to quarantine suspicious items.

If you have located a suspicious system item you need to remove, start up the 
Mac while holding Command-S to initiate single-user mode. You’ll see a minimal 
command-line interface that allows you to move suspicious files to a quarantine 
folder. If you want to modify files and folders in single-user mode, you have 
to prepare the system volume. 
Start by entering /sbin/fsck -fy to verify and repair the startup volume. 
Repeat this command until you see a message stating that the disk appears to be 
OK. 
Only then should you enter /sbin/mount -uw / to mount the startup volume as a 
read-and-write file system. 
Once you have made your changes, you can exit single-user mode and continue to 
start up the system by entering the exit command, or you can shut down the Mac 
by entering the shutdown -h now command.

If  you are unable to locate and repair the problematic items, you may need to 
Erase & Reinstall OS X on that volume.

Note:  If after an Erase & clean install you still experience problems, I would 
suggest you take the computer to an Apple Technician.

Cheers,
Ronni


On 15 Jul 2014, at 1:56 pm, Jon Davison  wrote:

> Thanks Ronnie. Restarted in normal mode, but did a permission repair during 
> Safe Mode (lots of 'ACL found but not expected' plus Warning: SUID file…..has 
> been modified and will not be repaired').
> 
> After reboot, I can get through the startup now and into an app like say 
> Safari, then spinning coloured ball appears and it's all over. Can't even do 
> Force Quit on any app. There are still the small horizontal lines on 'Space' 
> screen saver background, looking as though the screen is fragmenting. 
> 
> So problem still exists when rebooted in normal mode. What do you reckon this 
> indicates?
> 
> Kind regards
> Jon
> 
> 
> On 15/07/2014, at 12:44 PM, Ronni Brown  wrote:
> 
>> Hi Jon,
>> 
>> I suggested you Start Up in Safe Mode. When you boot into Safe Mode (Shift 
>> Key),leaves OS X running in Safe Mode.
>> The system will perform a file system consistency check using the "fsck_hfs" 
>> tool. 
>> During Safe Boot, the system clears specific caches, carefully tests startup 
>> procedures, and limits automatically launched processes during each stage.
>> While running in Safe Mode, many non-essential system and third-party items 
>> are ignored.
>> 
>> Doing a Safe Boot will often clear problems.
>> Restart normally after doing the Safe Mode startup and see if it has cleared 
>> the problems.
>> 
>> If not we would need to investigate further.
>> 
>> Cheers,
>> Ronni
>> 
>> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
>> 2.3GHz / 8GB / 750GB @ 7200rpm HD
>> 
>> OS X 10.9.4 Mavericks
>> Windows 7 Ultimate (under sufferance)
>> 
>> 
>> On 15 Jul 2014, at 12:20 pm, Jon Davison  wrote:
>> 
>>> Thanks Peter. I have started it in Safe Mode and it is fine, no horizontal 
>>> lines, or crashing and the system 
>>> seems stable.
>>> So what would this mean? is it a hardware issue then if the display is now 
>>> okay? 
>>> I have not restarted it in normal mode yet.
>>> 
>>> Kind regards
>>> Jon
>>> 
>>> 
>>> On 14/07/2014, at 9:24 PM, Peter Hinchliffe  
>>> wrote:
>>> 
 
 On 11 Jul 2014, at 5:39 pm, Ronni Brown  wrote:
 
> Hi Jon,
> 
> Could be graphics / logic board / hardware issue. Make sure the owner has 
> a current complete system backup of this iMac.
> 
> Have you tried booting the iMac in Safe Mode?
> To start up into Safe Mode (to "Safe Boot"), do this:
> 
> 1. Be sure the computer is shut down.
> 2. Press the power button.
> 3. Immediately after you hear the startup tone, press and hold the Shift 
> key. 
> Tip: The Shift key should be held as soon as possible after the startup 
> tone but not before.
> 4. Release the Shift key when you see the gray Apple and progress 
> indicator (looks like a spinning gear).
> 
> During the startup in Mac OS X 10.4 or later, you will see "Safe Boot" on 
> the login window.
> 
> Cheers,
> Ronni
> 
> 
 
 You could also try starting up with the Apple Hardware Test by holding 
 down the "D" key during startup (http://support.apple.com/kb/HT1509). This 
 will give you a chance to test the graphics support.
 
 Peter HinchliffeApwin Computer Services
 FileMaker Pro Solutions D

Re: 24: iMac (221)

[Jon Davison]

Thanks Ronnie. Restarted in normal mode, but did a permission repair during 
Safe Mode (lots of 'ACL found but not expected' plus Warning: SUID file…..has 
been modified and will not be repaired').

After reboot, I can get through the startup now and into an app like say 
Safari, then spinning coloured ball appears and it's all over. Can't even do 
Force Quit on any app. There are still the small horizontal lines on 'Space' 
screen saver background, looking as though the screen is fragmenting. 

So problem still exists when rebooted in normal mode. What do you reckon this 
indicates?

Kind regards
Jon


On 15/07/2014, at 12:44 PM, Ronni Brown  wrote:

> Hi Jon,
> 
> I suggested you Start Up in Safe Mode. When you boot into Safe Mode (Shift 
> Key),leaves OS X running in Safe Mode.
> The system will perform a file system consistency check using the "fsck_hfs" 
> tool. 
> During Safe Boot, the system clears specific caches, carefully tests startup 
> procedures, and limits automatically launched processes during each stage.
> While running in Safe Mode, many non-essential system and third-party items 
> are ignored.
> 
> Doing a Safe Boot will often clear problems.
> Restart normally after doing the Safe Mode startup and see if it has cleared 
> the problems.
> 
> If not we would need to investigate further.
> 
> Cheers,
> Ronni
> 
> 17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
> 2.3GHz / 8GB / 750GB @ 7200rpm HD
> 
> OS X 10.9.4 Mavericks
> Windows 7 Ultimate (under sufferance)
> 
> 
> On 15 Jul 2014, at 12:20 pm, Jon Davison  wrote:
> 
>> Thanks Peter. I have started it in Safe Mode and it is fine, no horizontal 
>> lines, or crashing and the system 
>> seems stable.
>> So what would this mean? is it a hardware issue then if the display is now 
>> okay? 
>> I have not restarted it in normal mode yet.
>> 
>> Kind regards
>> Jon
>> 
>> 
>> On 14/07/2014, at 9:24 PM, Peter Hinchliffe  
>> wrote:
>> 
>>> 
>>> On 11 Jul 2014, at 5:39 pm, Ronni Brown  wrote:
>>> 
 Hi Jon,
 
 Could be graphics / logic board / hardware issue. Make sure the owner has 
 a current complete system backup of this iMac.
 
 Have you tried booting the iMac in Safe Mode?
 To start up into Safe Mode (to "Safe Boot"), do this:
 
 1. Be sure the computer is shut down.
 2. Press the power button.
 3. Immediately after you hear the startup tone, press and hold the Shift 
 key. 
 Tip: The Shift key should be held as soon as possible after the startup 
 tone but not before.
 4. Release the Shift key when you see the gray Apple and progress 
 indicator (looks like a spinning gear).
 
 During the startup in Mac OS X 10.4 or later, you will see "Safe Boot" on 
 the login window.
 
 Cheers,
 Ronni
 
 
>>> 
>>> You could also try starting up with the Apple Hardware Test by holding down 
>>> the "D" key during startup (http://support.apple.com/kb/HT1509). This will 
>>> give you a chance to test the graphics support.
>>> 
>>> Peter HinchliffeApwin Computer Services
>>> FileMaker Pro Solutions Developer
>>> Perth, Western Australia
>>> Phone (618) 9332 6482Mob 0403 046 948
>>> 
>>> Mac because I prefer it -- Windows because I have to.
>>> 
> 
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John W Davison
Photographer/Art Director
Eye in the Sky Productions
'The Corner Studio'
The Tresillian Centre
21 Tyrell St
Nedlands
Western Australia
m: 0403 235938
e: j...@eyeinthesky.com.au
Facebook: jondcameraman
w: www.eyeinthesky.com.au
w: www.tresillianartists.org
Member: ISAP 
(International Society for Aviation Photographers)

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Re: 24: iMac (221)

[Ronni Brown]

Hi Jon,

I suggested you Start Up in Safe Mode. When you boot into Safe Mode (Shift 
Key),leaves OS X running in Safe Mode.
The system will perform a file system consistency check using the "fsck_hfs" 
tool. 
During Safe Boot, the system clears specific caches, carefully tests startup 
procedures, and limits automatically launched processes during each stage.
While running in Safe Mode, many non-essential system and third-party items are 
ignored.

Doing a Safe Boot will often clear problems.
Restart normally after doing the Safe Mode startup and see if it has cleared 
the problems.

If not we would need to investigate further.

Cheers,
Ronni

17" MacBook Pro 2.3GHz Quad-Core i7 “Thunderbolt"
2.3GHz / 8GB / 750GB @ 7200rpm HD

OS X 10.9.4 Mavericks
Windows 7 Ultimate (under sufferance)


On 15 Jul 2014, at 12:20 pm, Jon Davison  wrote:

> Thanks Peter. I have started it in Safe Mode and it is fine, no horizontal 
> lines, or crashing and the system 
> seems stable.
> So what would this mean? is it a hardware issue then if the display is now 
> okay? 
> I have not restarted it in normal mode yet.
> 
> Kind regards
> Jon
> 
> 
> On 14/07/2014, at 9:24 PM, Peter Hinchliffe  wrote:
> 
>> 
>> On 11 Jul 2014, at 5:39 pm, Ronni Brown  wrote:
>> 
>>> Hi Jon,
>>> 
>>> Could be graphics / logic board / hardware issue. Make sure the owner has a 
>>> current complete system backup of this iMac.
>>> 
>>> Have you tried booting the iMac in Safe Mode?
>>> To start up into Safe Mode (to "Safe Boot"), do this:
>>> 
>>> 1. Be sure the computer is shut down.
>>> 2. Press the power button.
>>> 3. Immediately after you hear the startup tone, press and hold the Shift 
>>> key. 
>>> Tip: The Shift key should be held as soon as possible after the startup 
>>> tone but not before.
>>> 4. Release the Shift key when you see the gray Apple and progress indicator 
>>> (looks like a spinning gear).
>>> 
>>> During the startup in Mac OS X 10.4 or later, you will see "Safe Boot" on 
>>> the login window.
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 
>> 
>> You could also try starting up with the Apple Hardware Test by holding down 
>> the "D" key during startup (http://support.apple.com/kb/HT1509). This will 
>> give you a chance to test the graphics support.
>> 
>> Peter HinchliffeApwin Computer Services
>> FileMaker Pro Solutions Developer
>> Perth, Western Australia
>> Phone (618) 9332 6482Mob 0403 046 948
>> 
>> Mac because I prefer it -- Windows because I have to.
>> 

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Re: 24: iMac (221)

[Jon Davison]

Thanks Peter. I have started it in Safe Mode and it is fine, no horizontal 
lines, or crashing and the system 
seems stable.
So what would this mean? is it a hardware issue then if the display is now 
okay? 
I have not restarted it in normal mode yet.

Kind regards
Jon


On 14/07/2014, at 9:24 PM, Peter Hinchliffe  wrote:

> 
> On 11 Jul 2014, at 5:39 pm, Ronni Brown  wrote:
> 
>> Hi Jon,
>> 
>> Could be graphics / logic board / hardware issue. Make sure the owner has a 
>> current complete system backup of this iMac.
>> 
>> Have you tried booting the iMac in Safe Mode?
>> To start up into Safe Mode (to "Safe Boot"), do this:
>> 
>> 1. Be sure the computer is shut down.
>> 2. Press the power button.
>> 3. Immediately after you hear the startup tone, press and hold the Shift 
>> key. 
>> Tip: The Shift key should be held as soon as possible after the startup tone 
>> but not before.
>> 4. Release the Shift key when you see the gray Apple and progress indicator 
>> (looks like a spinning gear).
>> 
>> During the startup in Mac OS X 10.4 or later, you will see "Safe Boot" on 
>> the login window.
>> 
>> Cheers,
>> Ronni
>> 
>> 
> 
> You could also try starting up with the Apple Hardware Test by holding down 
> the "D" key during startup (http://support.apple.com/kb/HT1509). This will 
> give you a chance to test the graphics support.
> 
> Peter HinchliffeApwin Computer Services
> FileMaker Pro Solutions Developer
> Perth, Western Australia
> Phone (618) 9332 6482Mob 0403 046 948
> 
> Mac because I prefer it -- Windows because I have to.
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

John W Davison
Photographer/Art Director
Eye in the Sky Productions
'The Corner Studio'
The Tresillian Centre
21 Tyrell St
Nedlands
Western Australia
m: 0403 235938
e: j...@eyeinthesky.com.au
Facebook: jondcameraman
w: www.eyeinthesky.com.au
w: www.tresillianartists.org
Member: ISAP 
(International Society for Aviation Photographers)

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Charge Your Electronics Before Flying, or Risk Losing Them

[Ronda Brown]

Charge Your Electronics Before Flying, or Risk Losing Them:
"Keeping up with technology is hard; keeping up with the regulations 
surrounding technology is much, much harder.

The latest development for the travelling techie is the news that the American 
Transportation Security Administration (TSA) will start requiring, at some 
overseas airports, that electronic devices flying into the U.S. must be capable 
of being turned on. “Powerless devices will not be permitted onboard the 
aircraft,” the TSA’s announcement states, adding that some travellers may be 
subjected to “additional screening.”

The logic behind this announcement is that a cell phone or laptop that can be 
powered up during a security screening must, therefore, be so utterly 
chock-full of electronics and batteries that there simply would be no room left 
for an explosive. NBC News reports that the new measures come as a response to 
fears that western fighters in the Syrian civil war might try to smuggle 
small-but-powerful bombs onto U.S. aircraft. The enhanced security measures are 
apparently being implemented in airports in Europe, the Middle East, and 
northern Africa, and are being applied to passengers on flights headed directly 
for American destinations. Details remain sketchy at the moment — the TSA, in 
characteristically mysterious fashion, are releasing few details of the new 
measures. According to NBC, the enhanced screenings are taking place at 
airports in London, Frankfurt, and Paris, but the TSA are not specifying which 
other ports may be included."

Read more at: 

Cheers,
Ronni

Sent from Ronni's iPad4

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Re: 24: iMac (221)

[Peter Hinchliffe]

On 11 Jul 2014, at 5:39 pm, Ronni Brown  wrote:

> Hi Jon,
> 
> Could be graphics / logic board / hardware issue. Make sure the owner has a 
> current complete system backup of this iMac.
> 
> Have you tried booting the iMac in Safe Mode?
> To start up into Safe Mode (to "Safe Boot"), do this:
> 
> 1. Be sure the computer is shut down.
> 2. Press the power button.
> 3. Immediately after you hear the startup tone, press and hold the Shift key. 
> Tip: The Shift key should be held as soon as possible after the startup tone 
> but not before.
> 4. Release the Shift key when you see the gray Apple and progress indicator 
> (looks like a spinning gear).
> 
> During the startup in Mac OS X 10.4 or later, you will see "Safe Boot" on the 
> login window.
> 
> Cheers,
> Ronni
> 
> 

You could also try starting up with the Apple Hardware Test by holding down the 
"D" key during startup (http://support.apple.com/kb/HT1509). This will give you 
a chance to test the graphics support.

Peter HinchliffeApwin Computer Services
FileMaker Pro Solutions Developer
Perth, Western Australia
Phone (618) 9332 6482Mob 0403 046 948

Mac because I prefer it -- Windows because I have to.

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Re: iTunes mystery

[Severin Crisp]

Daniel, yes I do have several external drives.  Shutting them down and 
restarting iTunes has no effect.  The problem is corruption within my account, 
I am convinced of that.  
ATB
Severin
The new RAM has made a huge difference and simplification when running After 
Effects.  

On 14 Jul 2014, at 1:51 pm, Daniel Kerr  wrote:

> Hi Severin
> 
> I must admit I haven't followed all this, so apologies if I'm missing some of 
> it (or on the wrong track), but just a thought.  - 
> Do you have an external drive connected that may be shared with another 
> machine as well?
> I know sometimes if a drive is connected that the Mac App Store can actually 
> show Apps that are on another drive (or from another Applications folder) as 
> "needing to be updated". The same shouldn't apply to iTunes, (as it's 
> normally in the iTunes Media Apps folder), but that may be something to 
> "test". Disconnect all drives, (maybe even restart), Quit iTunes, then 
> re-open it and see if anything shows up in Downloads.
> Might be worth a try… ;)
> 
> Kind regards
> Daniel
> 
> Sent from my iPhone 5
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web:   
> 
> 
> **For everything Apple**
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested. 
> 
> On 14/07/2014, at 1:47 PM, Severin Crisp  wrote:
> 
>> No, that does not delete them.  Here is what I have just sent to Apple 
>> support, let’s see if they can figured it out! 
>> Severin
>> 
>> When I connect to the iTunes store I get an error window saying "There was a 
>> problem downloading some items".  The listed items are items that I have 
>> never ordered, accessed or been billed for.   My Download window shows no 
>> items but brings up the same message when I try to download.  
>> How do I clear this annoying intrusion?  
>> Thank you
>> Severin Crisp
>> 
>> On 14 Jul 2014, at 1:34 pm, Ronda Brown  wrote:
>> 
 So called problem downloads are listed in the error message window.
>>> 
>>> Can you delete them from there? Control - Click
>>> 
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 14 Jul 2014, at 1:22 pm, Severin Crisp  wrote:
>>> 
 Nothing ever shows in the Downloads window.   So called problem downloads 
 are listed in the error message window.  Do not lose any sleep over this, 
 it is an annoyance not a problem.  
 Severin
 
 On 14 Jul 2014, at 12:35 pm, Ronda Brown  wrote:
 
> Hi Severin,
> 
> I haven't forgotten about your problem, but I am mystified by it. 
> Can you delete the tracks in the Downloads window?
> Or in the Error downloads window?
> 
> You might need to "Control-Click > Move to Trash"
> Then Empty the trash
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> On 13 Jul 2014, at 5:24 pm, Severin Crisp  wrote:
> 
>> No joy there, it just brings up the same download error message window.  
>> Sometimes there are 14 items and sometimes 28 but if you look at the 
>> list the 14 are just duplicated when it says 28.  
>> Severin
>> On 13 Jul 2014, at 5:18 pm, Ronda Brown  wrote:
>> 
>>> Hi Severin,
>>> 
 Yes, I have checked my account and purchase history and all incorrect.
   Everything I have bought has downloaded and been charged for back to 
 2006 as far as I can see! 
>>> Did you mean "all incorrect" or "all correct"?
>>> 
>>> I've just had a look at your iTunes - Window > Downloads Screenshot you 
>>> sent to me.
>>> Take the tick out of "Allow simultaneous downloads" and see if you can 
>>> click on the download arrow to see what are the 14 iTunes Downloads 
>>> Available.
>>> You can put the tick back in "Allow simultaneous downloads" after 
>>> checking.
>>> 
>>> These items seem to be different/separate downloads to the original 
>>> issue "There were problems downloading some purchased items" with 28 
>>> total errors.
>>> 
>>> Cheers,
>>> Ronni
>>> Sent from Ronni's iPad4
>>> 
>>> 
>>> On 13 Jul 2014, at 4:53 pm, Severin Crisp  
>>> wrote:
>>> 
 Yes, I have checked my account and purchase history and all incorrect. 
  Everything I have bought has downloaded and been charged for back to 
 2006 as far as I can see!   All the items listed with the error 
 notification are intruders - not ordered or paid for and not knowingly 
 or intentionally visited.  I sent you offline a screen shot of my 
 Downloads window which says 14 items awaiting download - but they are 
>>