Re: iTunes problem

[Severin Crisp]

Thanks indeed Ronni!  
Sorry about the power, hope it is back shortly for you.  Windy here now, though 
sunny, but good rain on the way for tomorrow and Sunday
Severin

> On 8 Jul 2016, at 12:19 PM, Ronda Brown  wrote:
> 
> You should now be ok then.
> In iTunes 12.4.1.6 if you have Movies selected (not Music or TV shows in top 
> menu bar) you will then see in the Sidebar: Recently added, Movies, Genes, 
> Home Videos.
> 
> I have heaps of movies imported into iTunes for watching on AppleTV4.
> I also have PLEX Media Server on my MBP and ATV4 which holds all my Movies I 
> prefer using it as it doesn't have the limitations of the built-in Apple TV 
> apps and iTunes. Also PLEX Movies Library viewing interface is better.
> 
> PLEX is a media player and management system that serves videos, audio files, 
> and photos to your AppleTV. It offers features far beyond what Apple 
> provides, such as:
> Playing video in multiple formats
> Move versatile storage management than iTunes
> Automatic metadata management 
> 
> Cheers,
> Ronni (who has NO Power so NO Wi-Fi Network but using my iPhone Telco data 
> plan to hotspot my computer & iPad to send these emails)
> 
> Sent from Ronni's iPad4
> 
> 
> On 8 Jul 2016, at 11:35 AM, Severin Crisp  > wrote:
> 
>> Though I have done nothing except look in the Preferences file to see that 
>> Home Sharing was correctly ON,  Home Videos now appears in the sidebar 
>> again!  
>> 
>> 
>> 
>> Yes, Home Sharing is on.  The problem is that the items appear on Apple TV 
>> but NOT on the iMac as they used to.  Where have they gone?  Other movies 
>> etc are there
>> Severin
>> 
>>> On 8 Jul 2016, at 11:07 AM, Ronni Brown >> > wrote:
>>> 
>>> Hi Severin,
>>> 
>>> Check you have Home Sharing enabled in iTunes,  iTunes is open,  and your 
>>> computer is ON.
>>> 
>>> View Videos with Home Sharing
>>> 
>>> Once you’ve enabled Home Sharing, to access your iTunes movies from the 
>>> Apple TV, open the Computers app on the Home screen. 
>>> If you see an error message, be sure that the computer is on and has iTunes 
>>> open
>>> 
>>> Computers shows videos in three categories: 
>>> Movies, TV Shows, and Home Videos. Simply select a category, and then 
>>> select the title you want to watch. 
>>> You can sort within a category by name or genre, or view only unwatched 
>>> titles 
>>> 
>>> Cheers,
>>> Ronni
>>> 
 On 8 Jul 2016, at 10:53 AM, Severin Crisp > wrote:
 
 I have a library of various movie items which I import into iTunes and 
 view on Apple TV.  Access to this library on screen normally shows up.  It 
 has now vanished.  Items are still there on Apple TV.  How do I get that 
 lot to show again?  
 Severin Crisp
 
 
  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
mail to: sevcr...@westnet.com.au 
 
 
 
 
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>> 
>>> El Capitan OS X 10.11.5
>>> 
>>> -- The WA Macintosh User Group Mailing List --
>>> Archives - >> >
>>> Guidelines - >> >
>>> Settings & Unsubscribe - 
>>> >> >
>> 
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
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>> Guidelines - > >
>> Settings & Unsubscribe - 
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Re: iTunes problem

[Ronda Brown]

You should now be ok then.
In iTunes 12.4.1.6 if you have Movies selected (not Music or TV shows in top 
menu bar) you will then see in the Sidebar: Recently added, Movies, Genes, Home 
Videos.

I have heaps of movies imported into iTunes for watching on AppleTV4.
I also have PLEX Media Server on my MBP and ATV4 which holds all my Movies I 
prefer using it as it doesn't have the limitations of the built-in Apple TV 
apps and iTunes. Also PLEX Movies Library viewing interface is better.

PLEX is a media player and management system that serves videos, audio files, 
and photos to your AppleTV. It offers features far beyond what Apple provides, 
such as:
Playing video in multiple formats
Move versatile storage management than iTunes
Automatic metadata management 

Cheers,
Ronni (who has NO Power so NO Wi-Fi Network but using my iPhone Telco data plan 
to hotspot my computer & iPad to send these emails)

Sent from Ronni's iPad4


> On 8 Jul 2016, at 11:35 AM, Severin Crisp  wrote:
> 
> Though I have done nothing except look in the Preferences file to see that 
> Home Sharing was correctly ON,  Home Videos now appears in the sidebar again! 
>  
> 
> 
> 
> Yes, Home Sharing is on.  The problem is that the items appear on Apple TV 
> but NOT on the iMac as they used to.  Where have they gone?  Other movies etc 
> are there
> Severin
> 
>> On 8 Jul 2016, at 11:07 AM, Ronni Brown  wrote:
>> 
>> Hi Severin,
>> 
>> Check you have Home Sharing enabled in iTunes,  iTunes is open,  and your 
>> computer is ON.
>> 
>> View Videos with Home Sharing
>> 
>> Once you’ve enabled Home Sharing, to access your iTunes movies from the 
>> Apple TV, open the Computers app on the Home screen. 
>> If you see an error message, be sure that the computer is on and has iTunes 
>> open
>> 
>> Computers shows videos in three categories: 
>> Movies, TV Shows, and Home Videos. Simply select a category, and then select 
>> the title you want to watch. 
>> You can sort within a category by name or genre, or view only unwatched 
>> titles 
>> 
>> Cheers,
>> Ronni
>> 
>>> On 8 Jul 2016, at 10:53 AM, Severin Crisp  wrote:
>>> 
>>> I have a library of various movie items which I import into iTunes and view 
>>> on Apple TV.  Access to this library on screen normally shows up.  It has 
>>> now vanished.  Items are still there on Apple TV.  How do I get that lot to 
>>> show again?  
>>> Severin Crisp
>>> 
>>> 
>>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>>mail to: sevcr...@westnet.com.au
>>> 
>> 
>> Cheers,
>> Ronni
>> 
>> 13-inch MacBook Air (April 2014)
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>> 
>> El Capitan OS X 10.11.5
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - 
>> Guidelines - 
>> Settings & Unsubscribe - 
>> 
> 
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au
> 
> 
> 
> 
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Re: iTunes problem

[Severin Crisp]

Though I have done nothing except look in the Preferences file to see that Home 
Sharing was correctly ON,  Home Videos now appears in the sidebar again!  



Yes, Home Sharing is on.  The problem is that the items appear on Apple TV but 
NOT on the iMac as they used to.  Where have they gone?  Other movies etc are 
there
Severin

> On 8 Jul 2016, at 11:07 AM, Ronni Brown  > wrote:
> 
> Hi Severin,
> 
> Check you have Home Sharing enabled in iTunes,  iTunes is open,  and your 
> computer is ON.
> 
> View Videos with Home Sharing
> 
> Once you’ve enabled Home Sharing, to access your iTunes movies from the Apple 
> TV, open the Computers app on the Home screen. 
> If you see an error message, be sure that the computer is on and has iTunes 
> open
> 
> Computers shows videos in three categories: 
> Movies, TV Shows, and Home Videos. Simply select a category, and then select 
> the title you want to watch. 
> You can sort within a category by name or genre, or view only unwatched 
> titles 
> 
> Cheers,
> Ronni
> 
>> On 8 Jul 2016, at 10:53 AM, Severin Crisp > > wrote:
>> 
>> I have a library of various movie items which I import into iTunes and view 
>> on Apple TV.  Access to this library on screen normally shows up.  It has 
>> now vanished.  Items are still there on Apple TV.  How do I get that lot to 
>> show again?  
>> Severin Crisp
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au 
>> 
>> 
>> 
>> 
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> El Capitan OS X 10.11.5
> 
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines -  >
> Settings & Unsubscribe - 
>  >



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au 





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Re: iTunes problem

[Severin Crisp]

Yes, Home Sharing is on.  The problem is that the items appear on Apple TV but 
NOT on the iMac as they used to.  Where have they gone?  Other movies etc are 
there
Severin

> On 8 Jul 2016, at 11:07 AM, Ronni Brown  wrote:
> 
> Hi Severin,
> 
> Check you have Home Sharing enabled in iTunes,  iTunes is open,  and your 
> computer is ON.
> 
> View Videos with Home Sharing
> 
> Once you’ve enabled Home Sharing, to access your iTunes movies from the Apple 
> TV, open the Computers app on the Home screen. 
> If you see an error message, be sure that the computer is on and has iTunes 
> open
> 
> Computers shows videos in three categories: 
> Movies, TV Shows, and Home Videos. Simply select a category, and then select 
> the title you want to watch. 
> You can sort within a category by name or genre, or view only unwatched 
> titles 
> 
> Cheers,
> Ronni
> 
>> On 8 Jul 2016, at 10:53 AM, Severin Crisp > > wrote:
>> 
>> I have a library of various movie items which I import into iTunes and view 
>> on Apple TV.  Access to this library on screen normally shows up.  It has 
>> now vanished.  Items are still there on Apple TV.  How do I get that lot to 
>> show again?  
>> Severin Crisp
>> 
>> 
>>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
>> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>>mail to: sevcr...@westnet.com.au 
>> 
>> 
>> 
>> 
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> El Capitan OS X 10.11.5
> 
> -- The WA Macintosh User Group Mailing List --
> Archives -  >
> Guidelines -  >
> Settings & Unsubscribe - 
>  >



 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




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Re: iTunes problem

[Ronni Brown]

Hi Severin,

Check you have Home Sharing enabled in iTunes,  iTunes is open,  and your 
computer is ON.

View Videos with Home Sharing

Once you’ve enabled Home Sharing, to access your iTunes movies from the Apple 
TV, open the Computers app on the Home screen. 
If you see an error message, be sure that the computer is on and has iTunes open

Computers shows videos in three categories: 
Movies, TV Shows, and Home Videos. Simply select a category, and then select 
the title you want to watch. 
You can sort within a category by name or genre, or view only unwatched titles 

Cheers,
Ronni

> On 8 Jul 2016, at 10:53 AM, Severin Crisp  wrote:
> 
> I have a library of various movie items which I import into iTunes and view 
> on Apple TV.  Access to this library on screen normally shows up.  It has now 
> vanished.  Items are still there on Apple TV.  How do I get that lot to show 
> again?  
> Severin Crisp
> 
> 
>  Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
> 15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
>   ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
>mail to: sevcr...@westnet.com.au 
> 
> 
> 
> 

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

El Capitan OS X 10.11.5

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iTunes problem

[Severin Crisp]

I have a library of various movie items which I import into iTunes and view on 
Apple TV.  Access to this library on screen normally shows up.  It has now 
vanished.  Items are still there on Apple TV.  How do I get that lot to show 
again?  
Severin Crisp


 Assoc Prof R Severin Crisp, FAIP, FIP, CPhys
15 Thomas St, Mount Clarence, Albany, 6330, Western Australia
  ph (08) 9842 1950 ( Int'l +61 8 9842 1950)
   mail to: sevcr...@westnet.com.au




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Re: All sent mail has vanished from Mail

[Ronni Brown]

> On 8 Jul 2016, at 8:41 AM, Michael Hawkins  
> wrote:
> 
> One other thing has happened, and that is that the hard-drive icon does not 
> show up on the desktop. It was there when I shut down the computer last 
> night, but didn't appear when I started the computer up this morning. 
> Repairing permissions and restarting did not reinstate the icon.


On your Desktop - Click on Finder > Preferences in Menu Bar top left 
Select  General - Show these items on the desktop 
Select ✔ all Hard disks, External disks, CDs, DVDs, and iPods, Connected servers

Also still in Finder Preferences - check Sidebar & Advanced that your settings 
are as you want.

Deleting the Desktop Preference file to fix your other problem, can cause some 
settings to change back to default.

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

El Capitan OS X 10.11.5

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Re: All sent mail has vanished from Mail

[Michael Hawkins]

Good morning Ronni,

I took the suggested steps, but the missing sent mail was not reinstated. Mail 
sent since the day on which the sent mailbox emptied itself is there, but the 
sent mail that had gone missing was not reinstated.

One other thing has happened, and that is that the hard-drive icon does not 
show up on the desktop. It was there when I shut down the computer last night, 
but didn't appear when I started the computer up this morning. Repairing 
permissions and restarting did not reinstate the icon.

Cheers,

Michael

Sent from my iPhone

> On 8 Jul 2016, at 6:25 AM, Ronni Brown  wrote:
> 
> Hi Michael,
> 
> OK, so now I know that Rebuilding the Sent Mailbox in Yosemite Mail version 
> 8.2 (2104) did not solve the problem.
> You need to recreate the envelope index from scratch. Explanation and details 
> how below:
> --
> If your envelope index—a special database that Mail uses to track which 
> messages are in which mailboxes—and the other files that Mail uses to catalog 
> messages become damaged, Mail may exhibit any of several symptoms, including:
> 
> • Missing messages
> 
> • Incorrect message counts, in which the number of unread messages shown next 
> to the mailbox name in the sidebar differs from the number of unread messages 
> you see inside the mailbox
> 
> • An empty mailbox, even though you know it contains messages
> 
> • Failure to move messages into a mailbox (manually or using rules)
> 
> If you suspect that a mailbox contains errors, the standard cure-all is to 
> rebuild it. To do this, select the mailbox (or mailboxes, by holding down the 
> Shift key and clicking them) and choose Mailbox > Rebuild.
> 
> If that doesn’t solve the problem, quit Mail, navigate to ~/Library/ 
> Mail/V2/MailData and drag the files Envelope Index, Envelope Index- shm, and 
> Envelope Index-wal to the Trash. 
> 
> Then Open Mail again, it’ll tell you that you need to “import” all your 
> messages (just as it may have done when you upgraded from Mavericks to 
> Yosemite). 
> Let it do so—it’s recreating your envelope index from scratch, but don’t 
> worry, you won’t lose any messages, labels, message status, or other data— 
> and when it finishes, your mailboxes should behave correctly.
> 
> Let us know if this solves the problem please.
> 
> WAMUG please note - I will be without Power from 8AM until 5PM today, so no 
> Internet Network connection. 
> I will be using hotspot from my iPhone data for essential client email.
> I’m hoping the power will come back sooner than 5PM!!
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> El Capitan OS X 10.11.5
> 
>> On 21 Jun 2016, at 6:20 AM, Michael Hawkins 
>>  wrote:
>> 
>> Thanks Ronni, I’ll give that a go.
>> 
>> Cheers,
>> 
>> Michael.
>> 
>> 
>>> On 21 Jun 2016, at 6:18 am, Ronda Brown  wrote:
>>> 
>>> Hello Michael,
>>> 
>>> Have you tried rebuilding the sent mailbox
>>> Click on Sent mailbox in Left column.
>>> In Menu bar - Go to Mailbox > Rebuild
>>> 
>>> It could take awhile to rebuild.
>>> 
>>> Cheers,
>>> Ronni
>>> Sent from Ronni's iPad4
>>> 
>>> 
 On 21 Jun 2016, at 12:32 AM, Michael Hawkins 
  wrote:
 
 Hello,
 
 The “sent” mailbox on my MacBook Pro (17 - inch, late 2011) emptied itself 
 this evening. I did not do anything which caused it to do so. Yosemite OS 
 10.10.5, Mail version 8.2 (2104)
 
 I’m with Westnet
 
 Suggestions for recovery would be very welcome.
 
 Cheers,
 
 Michael Hawkins
> 
> 
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Re: All sent mail has vanished from Mail

[Ronni Brown]

Hi Michael,

OK, so now I know that Rebuilding the Sent Mailbox in Yosemite Mail version 8.2 
(2104) did not solve the problem.
You need to recreate the envelope index from scratch. Explanation and details 
how below:
--
If your envelope index—a special database that Mail uses to track which 
messages are in which mailboxes—and the other files that Mail uses to catalog 
messages become damaged, Mail may exhibit any of several symptoms, including:

• Missing messages

• Incorrect message counts, in which the number of unread messages shown next 
to the mailbox name in the sidebar differs from the number of unread messages 
you see inside the mailbox

• An empty mailbox, even though you know it contains messages

• Failure to move messages into a mailbox (manually or using rules)

If you suspect that a mailbox contains errors, the standard cure-all is to 
rebuild it. To do this, select the mailbox (or mailboxes, by holding down the 
Shift key and clicking them) and choose Mailbox > Rebuild.

If that doesn’t solve the problem, quit Mail, navigate to ~/Library/ 
Mail/V2/MailData and drag the files Envelope Index, Envelope Index- shm, and 
Envelope Index-wal to the Trash. 

Then Open Mail again, it’ll tell you that you need to “import” all your 
messages (just as it may have done when you upgraded from Mavericks to 
Yosemite). 
Let it do so—it’s recreating your envelope index from scratch, but don’t worry, 
you won’t lose any messages, labels, message status, or other data— and when it 
finishes, your mailboxes should behave correctly.

Let us know if this solves the problem please.

WAMUG please note - I will be without Power from 8AM until 5PM today, so no 
Internet Network connection. 
I will be using hotspot from my iPhone data for essential client email.
I’m hoping the power will come back sooner than 5PM!!

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

El Capitan OS X 10.11.5

> On 21 Jun 2016, at 6:20 AM, Michael Hawkins 
>  wrote:
> 
> Thanks Ronni, I’ll give that a go.
> 
> Cheers,
> 
> Michael.
> 
> 
>> On 21 Jun 2016, at 6:18 am, Ronda Brown  wrote:
>> 
>> Hello Michael,
>> 
>> Have you tried rebuilding the sent mailbox
>> Click on Sent mailbox in Left column.
>> In Menu bar - Go to Mailbox > Rebuild
>> 
>> It could take awhile to rebuild.
>> 
>> Cheers,
>> Ronni
>> Sent from Ronni's iPad4
>> 
>> 
>>> On 21 Jun 2016, at 12:32 AM, Michael Hawkins 
>>>  wrote:
>>> 
>>> Hello,
>>> 
>>> The “sent” mailbox on my MacBook Pro (17 - inch, late 2011) emptied itself 
>>> this evening. I did not do anything which caused it to do so. Yosemite OS 
>>> 10.10.5, Mail version 8.2 (2104)
>>> 
>>> I’m with Westnet
>>> 
>>> Suggestions for recovery would be very welcome.
>>> 
>>> Cheers,
>>> 
>>> Michael Hawkins


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Re: Folders

[Michael Hawkins]

Unfortunately no Ronni, rebuilding the sent mailbox did not work.

I’ve learned to live with out them.

Cheers,

Michael.


> On 7 Jul 2016, at 10:15 pm, Ronda Brown  wrote:
> 
> Good to hear Michael,
> 
> Did my instructions to rebuild the sent mailbox sort your previous post 
> Re: "All sent mail has vanished from Mail"?
> 
> Cheers,
> Ronni
> Sent from Ronni's iPad4
> 
> 
> On 7 Jul 2016, at 9:32 PM, Michael Hawkins  > wrote:
> 
>> Hello Ronni,
>> 
>> I'm pleased (and relieved) to say that steps 1 to 3 in your email worked a 
>> treat. Thank you,
>> 
>> Michael
>> 
>> Sent from my iPhone
>> 
>> On 7 Jul 2016, at 12:52 PM, Ronni Brown > > wrote:
>> 
>>> 
 On 6 Jul 2016, at 10:34 PM, Michael Hawkins 
 > wrote:
 
 I attempted to tidy up the desktop on my MacBook Pro by creating new 
 Folders, naming them, and dragging and dropping into the new Folders the 
 various items I’d saved on the Desktop.
 
 For some reason (a) various items that I had not dragged into a Folder are 
 now in the Folder, (b) each new Folder contains a folder which has the 
 same name as the Folder on the desktop and (c) each of the folders within 
 a Folder contains the same items as are in the Folder I created.
 
 What has gone wrong, and how can I correct it?
 
 MacBook Pro 17 inch, late 2011
 2.4 GHz intel Core i7
 8 GB 1333 MHz DDR3
 
 Yosemite version 10.10.5
 
 Thank you,
 
 Michael Hawkins
>>> 
>>> Hello Michael,
>>> 
>>> Are sure you created New Folders not Smart Folders, and moved the items 
>>> correctly into the New Folders?
>>> >> >
>>> 
>>> If so:
>>> Try deleting the Desktop Preference file. 
>>> 1. Go to your user   ~/library 
>>> In Finder, Hold down the Alt (Option) & click Go menu - select Library 
>>> (The user library folder is listed below the current user's home directory.)
>>> 
>>> 2. Open Library - then scroll to Preferences and find 
>>> com.apple.finder.plist and move it to your Desktop. (don't worry, it will 
>>> recreate when you restart finder.)
>>> 
>>> 3. Restart your MBP
>>> 
>>> Cheers,
>>> Ronni
>>> 
>>> 13-inch MacBook Air (April 2014)
>>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>>> 8GB 1600MHz LPDDR3 SDRAM
>>> 512GB PCIe-based Flash Storage
>>> 
>>> El Capitan OS X 10.11.5
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Re: Folders

[Ronda Brown]

Good to hear Michael,

Did my instructions to rebuild the sent mailbox sort your previous post 
Re: "All sent mail has vanished from Mail"?

Cheers,
Ronni
Sent from Ronni's iPad4


> On 7 Jul 2016, at 9:32 PM, Michael Hawkins  
> wrote:
> 
> Hello Ronni,
> 
> I'm pleased (and relieved) to say that steps 1 to 3 in your email worked a 
> treat. Thank you,
> 
> Michael
> 
> Sent from my iPhone
> 
>> On 7 Jul 2016, at 12:52 PM, Ronni Brown  wrote:
>> 
>> 
>>> On 6 Jul 2016, at 10:34 PM, Michael Hawkins 
>>>  wrote:
>>> 
>>> I attempted to tidy up the desktop on my MacBook Pro by creating new 
>>> Folders, naming them, and dragging and dropping into the new Folders the 
>>> various items I’d saved on the Desktop.
>>> 
>>> For some reason (a) various items that I had not dragged into a Folder are 
>>> now in the Folder, (b) each new Folder contains a folder which has the same 
>>> name as the Folder on the desktop and (c) each of the folders within a 
>>> Folder contains the same items as are in the Folder I created.
>>> 
>>> What has gone wrong, and how can I correct it?
>>> 
>>> MacBook Pro 17 inch, late 2011
>>> 2.4 GHz intel Core i7
>>> 8 GB 1333 MHz DDR3
>>> 
>>> Yosemite version 10.10.5
>>> 
>>> Thank you,
>>> 
>>> Michael Hawkins
>> 
>> Hello Michael,
>> 
>> Are sure you created New Folders not Smart Folders, and moved the items 
>> correctly into the New Folders?
>> 
>> 
>> If so:
>> Try deleting the Desktop Preference file. 
>> 1. Go to your user   ~/library 
>> In Finder, Hold down the Alt (Option) & click Go menu - select Library 
>> (The user library folder is listed below the current user's home directory.)
>> 
>> 2. Open Library - then scroll to Preferences and find com.apple.finder.plist 
>> and move it to your Desktop. (don't worry, it will recreate when you restart 
>> finder.)
>> 
>> 3. Restart your MBP
>> 
>> Cheers,
>> Ronni
>> 
>> 13-inch MacBook Air (April 2014)
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>> 
>> El Capitan OS X 10.11.5
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Re: Folders

[Michael Hawkins]

Hello Ronni,

I'm pleased (and relieved) to say that steps 1 to 3 in your email worked a 
treat. Thank you,

Michael

Sent from my iPhone

> On 7 Jul 2016, at 12:52 PM, Ronni Brown  wrote:
> 
> 
>> On 6 Jul 2016, at 10:34 PM, Michael Hawkins 
>>  wrote:
>> 
>> I attempted to tidy up the desktop on my MacBook Pro by creating new 
>> Folders, naming them, and dragging and dropping into the new Folders the 
>> various items I’d saved on the Desktop.
>> 
>> For some reason (a) various items that I had not dragged into a Folder are 
>> now in the Folder, (b) each new Folder contains a folder which has the same 
>> name as the Folder on the desktop and (c) each of the folders within a 
>> Folder contains the same items as are in the Folder I created.
>> 
>> What has gone wrong, and how can I correct it?
>> 
>> MacBook Pro 17 inch, late 2011
>> 2.4 GHz intel Core i7
>> 8 GB 1333 MHz DDR3
>> 
>> Yosemite version 10.10.5
>> 
>> Thank you,
>> 
>> Michael Hawkins
> 
> Hello Michael,
> 
> Are sure you created New Folders not Smart Folders, and moved the items 
> correctly into the New Folders?
> 
> 
> If so:
> Try deleting the Desktop Preference file. 
> 1. Go to your user   ~/library 
> In Finder, Hold down the Alt (Option) & click Go menu - select Library 
> (The user library folder is listed below the current user's home directory.)
> 
> 2. Open Library - then scroll to Preferences and find com.apple.finder.plist 
> and move it to your Desktop. (don't worry, it will recreate when you restart 
> finder.)
> 
> 3. Restart your MBP
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> El Capitan OS X 10.11.5
> 
> -- The WA Macintosh User Group Mailing List --
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> 
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Re: "Permanently erase deleted messages when 1 month old" not working

[Ronni Brown]

Ok Stephen,

Check the settings for your POP Bigpond Mail Account the Advanced tab. 
What is it set for in removing messages from the server once downloaded?

1. Open Mail
2. Go to Mail > Preferences > Accounts
3. Select your POP Bigpond Mail Account
4.Select Mailbox - Behaviors Button  and check Trash you have ticked “Move 
deleted messages to the Trash Mailbox” and “permanently erase deleted messages 
when: One Week Old”

Select - Advanced Button and check that you have ticked all three options:
Automatically detect and maintain account settings
Include when automatically checking for new messages
Remove copy from server after retrieving a message: After one week

Cheers,
Ronni

> On 7 Jul 2016, at 6:22 PM, Stephen Chape  wrote:
> 
> Hi Ronni,
> 
> It is a POP.
> Not used on our iPhones.
> Very Latest OSX.
> 
> 
>> On 7 Jul 2016, at 1:46 PM, Ronda Brown > > wrote:
>> 
>> Hi Stephen,
>> 
>> Is it a POP or IMAP email account? 
>> Do you have this mail account on iOS devices as well?
>> What OS X are you running?
>> 
>> Sent from Ronni's iPad4
>> 
>> 
>> On 7 Jul 2016, at 1:13 PM, Stephen Chape > > wrote:
>> 
>>> Hi folks,
>>> 
>>> Just realised  I have hundreds of deleted messages going back several 
>>> months.
>>> But I have the above set up in Mail.
>>> 
>>> Any ideas please ?
>>> 
>>> Regards,
>>> Stephen Chape
>>> 

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

El Capitan OS X 10.11.5

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Re: "Permanently erase deleted messages when 1 month old" not working

[Stephen Chape]

Hi Ronni,

It is a POP.
Not used on our iPhones.
Very Latest OSX.


> On 7 Jul 2016, at 1:46 PM, Ronda Brown  wrote:
> 
> Hi Stephen,
> 
> Is it a POP or IMAP email account? 
> Do you have this mail account on iOS devices as well?
> What OS X are you running?
> 
> Sent from Ronni's iPad4
> 
> 
> On 7 Jul 2016, at 1:13 PM, Stephen Chape  > wrote:
> 
>> Hi folks,
>> 
>> Just realised  I have hundreds of deleted messages going back several months.
>> But I have the above set up in Mail.
>> 
>> Any ideas please ?
>> 
>> Regards,
>> Stephen Chape
>> 
>> 
>> 
>> 
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
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>> Guidelines - > >
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>> > >
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Regards,
Stephen Chape






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