Re: MacBook will not start after latest MacOS upgrade ?

[Ronda Brown]

Hi Stephen,

NEVER & I repeat NEVER attempt a macOS Upgrade or Update installation without 
being connected to power! 
The same applies when doing a iOS update install.

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 26 Jul 2018, at 10:26 pm, Stephen Chape  wrote:
> 
> Thank you Ronni.
> I found a solution online which seems to have worked.
> She has taken her MacBook Air home now and has started it and is now charging 
> it.
> 
> Problem was it would not even start.
> She did not bring her Mag Power Cable with her.
> So I printed instructions for her and sent her home to carry them out.
> 
> I have a suspicion that it was simply out of power !
> 
> 
>> On 26 Jul 2018, at 10:09 pm, Ronni Brown  wrote:
>> 
>> Hi Stephen,
>> 
>> Without knowing what preparation was preformed and a backup done prior to 
>> attempting the upgrade.
>> The only thing I can suggest is to perhaps try this:
>> 
>> 1. Turn on your Mac, then immediately hold down Option- Command-R to boot 
>> into macOS Recovery, and reinstall the operating system. 
>> By using Option-Command-R  will Upgrade to the latest macOS that is 
>> compatible with your Mac.**
>> 
>> 2. Release the keys when you see the Apple Logo or a spinning globe
>> 
>> 3. When you see the macOS utilities window, continue to the next section to 
>> determine whether to erase your startup disk or begin installing macOS.
>> 
>> 4. Choose Reinstall macOS from the utilities window.
>> 
>> 5. Click Continue, then follow the onscreen instructions. You'll be asked to 
>> select your disk. If you don't see it, click Show All Disks.
>> 
>> 6. Click Install. 
>> Your Mac restarts after installation is complete. 
>> 
>> Cheers,
>> Ronni
>> 
>> 13-inch MacBook Air (April 2014)
>> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
>> 8GB 1600MHz LPDDR3 SDRAM
>> 512GB PCIe-based Flash Storage
>> 
>> macOS High Sierra 10.13.6
>> 
>>> On 26 Jul 2018, at 5:06 pm, Stephen Chape  wrote:
>>> 
>>> Hi folks.
>>> 
>>> A friend of mine has a 2016 MacBook.
>>> She has today upgraded to the latest MacOS.
>>> Unfortunately I do not know which OS was previously on it.
>>> 
>>> She tells me that when she starts up she gets a continuous black screen.
>>> But she can hear activity happening.
>>> I advised her to start up in Safe Mode, but the result was the same.
>>> 
>>> She is coming to visit me at 6:30 tonight.
>>> Has anyone any ideas how we might resolve this please ?
>>> 
>>> Regards,
>>> Stephen Chape
>>> 
>>> 
> >
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Re: MacBook will not start after latest MacOS upgrade ?

[Stephen Chape]

But I shall keep your instructions in case she returns.
Thanks again Ronni.

> On 26 Jul 2018, at 10:09 pm, Ronni Brown  wrote:
> 
> Hi Stephen,
> 
> Without knowing what preparation was preformed and a backup done prior to 
> attempting the upgrade.
> The only thing I can suggest is to perhaps try this:
> 
> 1. Turn on your Mac, then immediately hold down Option- Command-R to boot 
> into macOS Recovery 
> ,
>  and reinstall the operating system. 
> By using Option-Command-R  will Upgrade to the latest macOS that is 
> compatible with your Mac.**
> 
> 2. Release the keys when you see the Apple Logo or a spinning globe
> 
> 3. When you see the macOS utilities window, continue to the next section to 
> determine whether to erase your startup disk or begin installing macOS.
> 
> 4. Choose Reinstall macOS from the utilities window.
> 
> 5. Click Continue, then follow the onscreen instructions. You'll be asked to 
> select your disk. If you don't see it, click Show All Disks.
> 
> 6. Click Install. 
> Your Mac restarts after installation is complete. 
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> macOS High Sierra 10.13.6
> 
>> On 26 Jul 2018, at 5:06 pm, Stephen Chape > > wrote:
>> 
>> Hi folks.
>> 
>> A friend of mine has a 2016 MacBook.
>> She has today upgraded to the latest MacOS.
>> Unfortunately I do not know which OS was previously on it.
>> 
>> She tells me that when she starts up she gets a continuous black screen.
>> But she can hear activity happening.
>> I advised her to start up in Safe Mode, but the result was the same.
>> 
>> She is coming to visit me at 6:30 tonight.
>> Has anyone any ideas how we might resolve this please ?
>> 
>> Regards,
>> Stephen Chape
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
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Regards,
Stephen Chape






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Re: MacBook will not start after latest MacOS upgrade ?

[Stephen Chape]

Thank you Ronni.
I found a solution online which seems to have worked.
She has taken her MacBook Air home now and has started it and is now charging 
it.

Problem was it would not even start.
She did not bring her Mag Power Cable with her.
So I printed instructions for her and sent her home to carry them out.

I have a suspicion that it was simply out of power !


> On 26 Jul 2018, at 10:09 pm, Ronni Brown  wrote:
> 
> Hi Stephen,
> 
> Without knowing what preparation was preformed and a backup done prior to 
> attempting the upgrade.
> The only thing I can suggest is to perhaps try this:
> 
> 1. Turn on your Mac, then immediately hold down Option- Command-R to boot 
> into macOS Recovery 
> ,
>  and reinstall the operating system. 
> By using Option-Command-R  will Upgrade to the latest macOS that is 
> compatible with your Mac.**
> 
> 2. Release the keys when you see the Apple Logo or a spinning globe
> 
> 3. When you see the macOS utilities window, continue to the next section to 
> determine whether to erase your startup disk or begin installing macOS.
> 
> 4. Choose Reinstall macOS from the utilities window.
> 
> 5. Click Continue, then follow the onscreen instructions. You'll be asked to 
> select your disk. If you don't see it, click Show All Disks.
> 
> 6. Click Install. 
> Your Mac restarts after installation is complete. 
> 
> Cheers,
> Ronni
> 
> 13-inch MacBook Air (April 2014)
> 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
> 8GB 1600MHz LPDDR3 SDRAM
> 512GB PCIe-based Flash Storage
> 
> macOS High Sierra 10.13.6
> 
>> On 26 Jul 2018, at 5:06 pm, Stephen Chape > > wrote:
>> 
>> Hi folks.
>> 
>> A friend of mine has a 2016 MacBook.
>> She has today upgraded to the latest MacOS.
>> Unfortunately I do not know which OS was previously on it.
>> 
>> She tells me that when she starts up she gets a continuous black screen.
>> But she can hear activity happening.
>> I advised her to start up in Safe Mode, but the result was the same.
>> 
>> She is coming to visit me at 6:30 tonight.
>> Has anyone any ideas how we might resolve this please ?
>> 
>> Regards,
>> Stephen Chape
>> 
>> 
>> -- The WA Macintosh User Group Mailing List --
>> Archives - > >
>> Guidelines - > >
>> Settings & Unsubscribe - 
>> > >
> 
> 
> 
> -- The WA Macintosh User Group Mailing List --
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> Settings & Unsubscribe - 
> 


Regards,
Stephen Chape






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Re: MacBook will not start after latest MacOS upgrade ?

[Ronni Brown]

Hi Stephen,

Without knowing what preparation was preformed and a backup done prior to 
attempting the upgrade.
The only thing I can suggest is to perhaps try this:

1. Turn on your Mac, then immediately hold down Option- Command-R to boot into 
macOS Recovery 
,
 and reinstall the operating system. 
By using Option-Command-R  will Upgrade to the latest macOS that is compatible 
with your Mac.**

2. Release the keys when you see the Apple Logo or a spinning globe

3. When you see the macOS utilities window, continue to the next section to 
determine whether to erase your startup disk or begin installing macOS.

4. Choose Reinstall macOS from the utilities window.

5. Click Continue, then follow the onscreen instructions. You'll be asked to 
select your disk. If you don't see it, click Show All Disks.

6. Click Install. 
Your Mac restarts after installation is complete. 

Cheers,
Ronni

13-inch MacBook Air (April 2014)
1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz
8GB 1600MHz LPDDR3 SDRAM
512GB PCIe-based Flash Storage

macOS High Sierra 10.13.6

> On 26 Jul 2018, at 5:06 pm, Stephen Chape  wrote:
> 
> Hi folks.
> 
> A friend of mine has a 2016 MacBook.
> She has today upgraded to the latest MacOS.
> Unfortunately I do not know which OS was previously on it.
> 
> She tells me that when she starts up she gets a continuous black screen.
> But she can hear activity happening.
> I advised her to start up in Safe Mode, but the result was the same.
> 
> She is coming to visit me at 6:30 tonight.
> Has anyone any ideas how we might resolve this please ?
> 
> Regards,
> Stephen Chape
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 



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MacBook will not start after latest MacOS upgrade ?

[Stephen Chape]

Hi folks.

A friend of mine has a 2016 MacBook.
She has today upgraded to the latest MacOS.
Unfortunately I do not know which OS was previously on it.

She tells me that when she starts up she gets a continuous black screen.
But she can hear activity happening.
I advised her to start up in Safe Mode, but the result was the same.

She is coming to visit me at 6:30 tonight.
Has anyone any ideas how we might resolve this please ?

Regards,
Stephen Chape






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