But I shall keep your instructions in case she returns. Thanks again Ronni.
> On 26 Jul 2018, at 10:09 pm, Ronni Brown <ro...@mac.com> wrote: > > Hi Stephen, > > Without knowing what preparation was preformed and a backup done prior to > attempting the upgrade. > The only thing I can suggest is to perhaps try this: > > 1. Turn on your Mac, then immediately hold down Option- Command-R to boot > into macOS Recovery > <https://support.apple.com/en-us/HT201314?utm_campaign=website&utm_source=sendgrid%20email&utm_medium=email>, > and reinstall the operating system. > By using Option-Command-R will Upgrade to the latest macOS that is > compatible with your Mac.** > > 2. Release the keys when you see the Apple Logo or a spinning globe > > 3. When you see the macOS utilities window, continue to the next section to > determine whether to erase your startup disk or begin installing macOS. > > 4. Choose Reinstall macOS from the utilities window. > > 5. Click Continue, then follow the onscreen instructions. You'll be asked to > select your disk. If you don't see it, click Show All Disks. > > 6. Click Install. > Your Mac restarts after installation is complete. > > Cheers, > Ronni > > 13-inch MacBook Air (April 2014) > 1.7GHz Dual-Core Intel Core i7, Turbo Boost to 3.3GHz > 8GB 1600MHz LPDDR3 SDRAM > 512GB PCIe-based Flash Storage > > macOS High Sierra 10.13.6 > >> On 26 Jul 2018, at 5:06 pm, Stephen Chape <chap...@bigpond.com >> <mailto:chap...@bigpond.com>> wrote: >> >> Hi folks. >> >> A friend of mine has a 2016 MacBook. >> She has today upgraded to the latest MacOS. >> Unfortunately I do not know which OS was previously on it. >> >> She tells me that when she starts up she gets a continuous black screen. >> But she can hear activity happening. >> I advised her to start up in Safe Mode, but the result was the same. >> >> She is coming to visit me at 6:30 tonight. >> Has anyone any ideas how we might resolve this please ? >> >> Regards, >> Stephen Chape >> >> >> -- The WA Macintosh User Group Mailing List -- >> Archives - <http://www.wamug.org.au/mailinglist/archives.shtml >> <http://www.wamug.org.au/mailinglist/archives.shtml>> >> Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml >> <http://www.wamug.org.au/mailinglist/guidelines.shtml>> >> Settings & Unsubscribe - >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug >> <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug>> > > > > -- The WA Macintosh User Group Mailing List -- > Archives - <http://www.wamug.org.au/mailinglist/archives.shtml> > Guidelines - <http://www.wamug.org.au/mailinglist/guidelines.shtml> > Settings & Unsubscribe - > <http://lists.wamug.org.au/listinfo/wamug.org.au-wamug> Regards, Stephen Chape
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