Re: MacBook Pro with Wifi signal but no Internet

[Ronni Brown]

Hi Peter,

It is always best to use the developers ‘Uninstall’ application that is in the 
NetNanny folder & other similar software.
And again always Reboot your computer after uninstalling the software.

Kind Regards,
Ronni

 Ronni Brown’s iPad Pro 12.9-inch 256GB 


> On 5 Jun 2019, at 10:32 am, petercr...@westnet.com.au wrote:
> 
> Hi Daniel, yes indeed it was the Intego thing. As soon as I read this it 
> reminded me of the NetNanny program I used a long time ago. I thought I had 
> done a full uninstal when I decided to no longer use it but still the kernel 
> file remained. 
> 
> Regards
> 
> Pete.
> 
> 
> 
> - Original Message -
> From:
> wamug@wamug.org.au
> 
> To:
> "WAMUG" 
> Cc:
> 
> Sent:
> Wed, 5 Jun 2019 09:37:11 +0800
> Subject:
> Re: MacBook Pro with Wifi signal but no Internet
> 
> 
> Hi Peter
> 
> Yes, the devil is in the detail,…lol. Glad you got it all working. I’ve had a 
> similar job to that one as well. (The culprit was s similar thing by Intego). 
> Same error message and similar fix for it.
> It’s due to the part of that software not being fully optimised for the 
> System. (So the two don’t play well together.)
> 
> Glad you saw the full error message in the end. And all is working.
> Kind regards
> Daniel
> 
>  Sent from my iPhone XS 
> 
> ---
> Daniel Kerr
> MacWizardry
> 
> Phone: 0414 795 960
> Email: 
> Web: 
> 
> 
> **For everything Apple**
> 
> NOTE: Any information provided in this email may be my personal opinion and 
> as such should be taken accordingly, and may not be the views of MacWizardry. 
> Any information provided does not offer or warrant any form of warranty or 
> accept liability. It would be appreciated that if any information in this 
> email is to be disseminated, distributed or copied, that permission by the 
> author be requested.
> 
> > On 4 Jun 2019, at 9:05 pm, Peter Crisp  wrote:
> > 
> > Thanks Daniel and Ronni for further tips. Well, short story I have fixed 
> > this issue from the most unexpected thing. There was a kernel file relating 
> > to NetNanny which was a third party security program not been used for many 
> > many years. I had in my fury omitted to look clearly at the message Safari 
> > was giving me each time it failed. All l saw was “Not f. working”! But 
> > tonight after a bit of calming I took a closer look. The message provided 
> > by Safari indicated this error code. “NSPOSIXErrorDomain:1”. When I googled 
> > this I got the third party security program issue and so I went hunting for 
> > stuff - it provided some locations to go looking. I found one solitary file 
> > “NetNanny Kernel Ext”. I trashed it and after a restart, bingo! Amazing. I 
> > would never have though that something that has been lurking there for 
> > years and not a problem since then and coinciding with an OSX update this 
> > all of a sudden became a problem. 
> > 
> > Lesson for me is to look at the error code next time!
> > 
> > I hope this can help others in some small way.
> > 
> > Regards
> > 
> > 
> > Pete
> > 
> > On 4 Jun 2019, at 7:46 pm, Ronda Brown  wrote:
> > 
> >> Hi Peter,
> >> 
> >> Have you run Wireless Diagnostics on Jo’s MBP?
> >> 
> >> Your Mac can use Wireless Diagnostics to perform additional analysis. 
> >> • Quit any apps that are open, and connect to your Wi-Fi network, if 
> >> possible.
> >> • Hold down the Option key and choose Open Wireless Diagnostics from the 
> >> Wi-Fi status menu .
> >> • Enter your administrator name and password when prompted.
> >> Wireless Diagnostics begins analyzing your wireless environment:
> >> 
> >> Kind Regards,
> >> 
> >> Ronni
> >> 
> >>> On 4 Jun 2019, at 8:13 am, petercr...@westnet.com.au wrote:
> >>> 
> >>> Hi Ronni, thanks for that one. I had omitted to mention in my list of 
> >>> things that I had tried that I saw an online tip to try this one. So I 
> >>> did already try it and sadly it didn't resolve the issue. It does seem 
> >>> after some of these tests that it pauses momentarily (I am using Safari 
> >>> and select Google web page to put to the test) before getting the "no 
> >>> internet connection:" message. 
> >>> 
> >>> Will have a calm look at it again tonight, sometimes I feel that in 
> >>> trying some of these items, it is the order in which they are tried seems 
> >>> to make a difference, although i am unclear on which order is the right 
> >>> order, the order from my side seems to be random.
> >>> 
> >>> Regards
> >>> 
> >>> Pete.
> >>> 
> >>> 
> >>> 
> >>> - Original Message -
> >>> From:
> >>> wamug@wamug.org.au
> >>> 
> >>> To:
> >>> 
> >>> Cc:
> >>> 
> >>> Sent:
> >>> Tue, 4 Jun 2019 06:41:45 +0800
> >>> Subject:
> >>> Re: MacBook Pro with Wifi signal but no Internet
> >>> 
> >>> 
> >>> Hi Peter,
> >>> 
> >>> On Your wife’s MBP try:
> >>> Edit her Locations in Network Preferences. 
> >>> In Edit Locations, from the drop-down click the “+” to create a new 
> >>> Location, name it “Automatic” (any name will 

Re: MacBook Pro with Wifi signal but no Internet

[petercrisp]

Hi Daniel, yes indeed it was the Intego thing. As soon as I read this
it reminded me of the NetNanny program I used a long time ago. I
thought I had done a full uninstal when I decided to no longer use it
but still the kernel file remained. 
Regards
Pete.

- Original Message -
From: wamug@wamug.org.au
To:"WAMUG" 
Cc:
Sent:Wed, 5 Jun 2019 09:37:11 +0800
Subject:Re: MacBook Pro with Wifi signal but no Internet

 Hi Peter

 Yes, the devil is in the detail,…lol. Glad you got it all working.
I’ve had a similar job to that one as well. (The culprit was s
similar thing by Intego). Same error message and similar fix for it.
 It’s due to the part of that software not being fully optimised for
the System. (So the two don’t play well together.)

 Glad you saw the full error message in the end. And all is working.
 Kind regards
 Daniel

  Sent from my iPhone XS 

 ---
 Daniel Kerr
 MacWizardry

 Phone: 0414 795 960
 Email: 
 Web: 

 **For everything Apple**

 NOTE: Any information provided in this email may be my personal
opinion and as such should be taken accordingly, and may not be the
views of MacWizardry. Any information provided does not offer or
warrant any form of warranty or accept liability. It would be
appreciated that if any information in this email is to be
disseminated, distributed or copied, that permission by the author be
requested.

 > On 4 Jun 2019, at 9:05 pm, Peter Crisp  wrote:
 > 
 > Thanks Daniel and Ronni for further tips. Well, short story I have
fixed this issue from the most unexpected thing. There was a kernel
file relating to NetNanny which was a third party security program not
been used for many many years. I had in my fury omitted to look
clearly at the message Safari was giving me each time it failed. All l
saw was “Not f. working”! But tonight after a bit of calming I
took a closer look. The message provided by Safari indicated this
error code. “NSPOSIXErrorDomain:1”. When I googled this I got the
third party security program issue and so I went hunting for stuff -
it provided some locations to go looking. I found one solitary file
“NetNanny Kernel Ext”. I trashed it and after a restart, bingo!
Amazing. I would never have though that something that has been
lurking there for years and not a problem since then and coinciding
with an OSX update this all of a sudden became a problem. 
 > 
 > Lesson for me is to look at the error code next time!
 > 
 > I hope this can help others in some small way.
 > 
 > Regards
 > 
 > 
 > Pete
 > 
 > On 4 Jun 2019, at 7:46 pm, Ronda Brown  wrote:
 > 
 >> Hi Peter,
 >> 
 >> Have you run Wireless Diagnostics on Jo’s MBP?
 >> 
 >> Your Mac can use Wireless Diagnostics to perform additional
analysis. 
 >> • Quit any apps that are open, and connect to your Wi-Fi
network, if possible.
 >> • Hold down the Option key and choose Open Wireless Diagnostics
from the Wi-Fi status menu .
 >> • Enter your administrator name and password when prompted.
 >> Wireless Diagnostics begins analyzing your wireless environment:
 >> 
 >> Kind Regards,
 >> 
 >> Ronni
 >> 
 >>> On 4 Jun 2019, at 8:13 am, petercr...@westnet.com.au wrote:
 >>> 
 >>> Hi Ronni, thanks for that one. I had omitted to mention in my
list of things that I had tried that I saw an online tip to try this
one. So I did already try it and sadly it didn't resolve the issue. It
does seem after some of these tests that it pauses momentarily (I am
using Safari and select Google web page to put to the test) before
getting the "no internet connection:" message. 
 >>> 
 >>> Will have a calm look at it again tonight, sometimes I feel that
in trying some of these items, it is the order in which they are tried
seems to make a difference, although i am unclear on which order is
the right order, the order from my side seems to be random.
 >>> 
 >>> Regards
 >>> 
 >>> Pete.
 >>> 
 >>> 
 >>> 
 >>> - Original Message -
 >>> From:
 >>> wamug@wamug.org.au
 >>> 
 >>> To:
 >>> 
 >>> Cc:
 >>> 
 >>> Sent:
 >>> Tue, 4 Jun 2019 06:41:45 +0800
 >>> Subject:
 >>> Re: MacBook Pro with Wifi signal but no Internet
 >>> 
 >>> 
 >>> Hi Peter,
 >>> 
 >>> On Your wife’s MBP try:
 >>> Edit her Locations in Network Preferences. 
 >>> In Edit Locations, from the drop-down click the “+” to create
a new Location, name it “Automatic” (any name will do)...
 >>> The new location will setup new a new default WiFi (and Ethernet
and FireWire) and hopefully will connect to the Internet immediately.
 >>> 
 >>> Kind Regards,
 >>> Ronni
 >>> 
 >>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
 >>> 
 >>> 
  On 3 Jun 2019, at 9:19 pm, Peter Crisp  wrote:
  
  Hi folks, I have had the issue as noted in the subject line
before many many times and I have been able to resolve albeit with
many different methods. 
  
  My wife’s MBP 2011 has developed this problem, not
surprisingly coincident with the OSX update to 10.14.5. 
  
  It all started when Jo said she had no sound from the MBA
speakers. I did the usual 

Re: MacBook Pro with Wifi signal but no Internet

[Daniel Kerr]

Hi Peter

Yes, the devil is in the detail,…lol. Glad you got it all working. I’ve had a 
similar job to that one as well. (The culprit was s similar thing by Intego). 
Same error message and similar fix for it.
It’s due to the part of that software not being fully optimised for the System. 
(So the two don’t play well together.)

Glad you saw the full error message in the end. And all is working.
Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested.

> On 4 Jun 2019, at 9:05 pm, Peter Crisp  wrote:
> 
> Thanks Daniel and Ronni for further tips. Well, short story I have fixed this 
> issue from the most unexpected thing. There was a kernel file relating to 
> NetNanny which was a third party security program not been used for many many 
> years. I had in my fury omitted to look clearly at the message Safari was 
> giving me each time it failed. All l saw was “Not f. working”! But 
> tonight after a bit of calming I took a closer look. The message provided by 
> Safari indicated this error code. “NSPOSIXErrorDomain:1”. When I googled this 
> I got the third party security program issue and so I went hunting for stuff 
> - it provided some locations to go looking. I found one solitary file 
> “NetNanny Kernel Ext”. I trashed it and after a restart, bingo! Amazing. I 
> would never have though that something that has been lurking there for years 
> and not a problem since then and coinciding with an OSX update this all of a 
> sudden became a problem. 
> 
> Lesson for me is to look at the error code next time!
> 
> I hope this can help others in some small way.
> 
> Regards
> 
> 
> Pete
> 
> On 4 Jun 2019, at 7:46 pm, Ronda Brown  wrote:
> 
>> Hi Peter,
>> 
>> Have you run Wireless Diagnostics on Jo’s MBP?
>> 
>> Your Mac can use Wireless Diagnostics to perform additional analysis. 
>>  • Quit any apps that are open, and connect to your Wi-Fi network, if 
>> possible.
>>  • Hold down the Option key and choose Open Wireless Diagnostics from 
>> the Wi-Fi status menu .
>>  • Enter your administrator name and password when prompted.
>> Wireless Diagnostics begins analyzing your wireless environment:
>> 
>> Kind Regards,
>> 
>> Ronni
>> 
>>> On 4 Jun 2019, at 8:13 am, petercr...@westnet.com.au wrote:
>>> 
>>> Hi Ronni, thanks for that one. I had omitted to mention in my list of 
>>> things that I had tried that I saw an online tip to try this one. So I did 
>>> already try it and sadly it didn't resolve the issue. It does seem after 
>>> some of these tests that it pauses momentarily (I am using Safari and 
>>> select Google web page to put to the test) before getting the "no internet 
>>> connection:" message.  
>>> 
>>> Will have a calm look at it again tonight, sometimes I feel that in trying 
>>> some of these items, it is the order in which they are tried seems to make 
>>> a difference, although i am unclear on which order is the right order, the 
>>> order from my side seems to be random.
>>> 
>>> Regards
>>> 
>>> Pete.
>>> 
>>> 
>>> 
>>> - Original Message -
>>> From:
>>> wamug@wamug.org.au
>>> 
>>> To:
>>> 
>>> Cc:
>>> 
>>> Sent:
>>> Tue, 4 Jun 2019 06:41:45 +0800
>>> Subject:
>>> Re: MacBook Pro with Wifi signal but no Internet
>>> 
>>> 
>>> Hi Peter,
>>> 
>>> On Your wife’s MBP try:
>>> Edit her Locations in Network Preferences. 
>>> In Edit Locations, from the drop-down click the “+” to create a new 
>>> Location, name it “Automatic” (any name will do)...
>>> The new location will setup new a new default WiFi (and Ethernet and 
>>> FireWire) and hopefully will connect to the Internet immediately.
>>> 
>>> Kind Regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
 On 3 Jun 2019, at 9:19 pm, Peter Crisp  wrote:
 
 Hi folks, I have had the issue as noted in the subject line before many 
 many times and I have been able to resolve albeit with many different 
 methods. 
 
 My wife’s MBP 2011 has developed this problem, not surprisingly coincident 
 with the OSX update to 10.14.5. 
 
 It all started when Jo said she had no sound from the MBA speakers. I did 
 the usual settings review and then did a reboot. This resolved the sound 
 issue. I can’t recall if this coincided with the update of the OSX too but 
 the sound is fixed. But we have no Internet service now. Things I have 
 done here:
 
 PRAM reset
 SMC Reset
 Reboot
 PRAM reset
 SMC Reset
 Network reset 

Re: MacBook Pro with Wifi signal but no Internet

[Peter Crisp]

Thanks Daniel and Ronni for further tips. Well, short story I have fixed this 
issue from the most unexpected thing. There was a kernel file relating to 
NetNanny which was a third party security program not been used for many many 
years. I had in my fury omitted to look clearly at the message Safari was 
giving me each time it failed. All l saw was “Not f. working”! But tonight 
after a bit of calming I took a closer look. The message provided by Safari 
indicated this error code. “NSPOSIXErrorDomain:1”. When I googled this I got 
the third party security program issue and so I went hunting for stuff - it 
provided some locations to go looking. I found one solitary file “NetNanny 
Kernel Ext”. I trashed it and after a restart, bingo! Amazing. I would never 
have though that something that has been lurking there for years and not a 
problem since then and coinciding with an OSX update this all of a sudden 
became a problem. 

Lesson for me is to look at the error code next time!

I hope this can help others in some small way.

Regards


Pete

> On 4 Jun 2019, at 7:46 pm, Ronda Brown  wrote:
> 
> Hi Peter,
> 
> Have you run Wireless Diagnostics on Jo’s MBP?
> 
> Your Mac can use Wireless Diagnostics to perform additional analysis. 
>   • Quit any apps that are open, and connect to your Wi-Fi network, if 
> possible.
>   • Hold down the Option key and choose Open Wireless Diagnostics from 
> the Wi-Fi status menu .
>   • Enter your administrator name and password when prompted.
> Wireless Diagnostics begins analyzing your wireless environment:
> 
> Kind Regards,
> 
> Ronni
> 
>> On 4 Jun 2019, at 8:13 am, petercr...@westnet.com.au wrote:
>> 
>> Hi Ronni, thanks for that one. I had omitted to mention in my list of things 
>> that I had tried that I saw an online tip to try this one. So I did already 
>> try it and sadly it didn't resolve the issue. It does seem after some of 
>> these tests that it pauses momentarily (I am using Safari and select Google 
>> web page to put to the test) before getting the "no internet connection:" 
>> message.  
>> 
>> Will have a calm look at it again tonight, sometimes I feel that in trying 
>> some of these items, it is the order in which they are tried seems to make a 
>> difference, although i am unclear on which order is the right order, the 
>> order from my side seems to be random.
>> 
>> Regards
>> 
>> Pete.
>> 
>> 
>> 
>> - Original Message -
>> From:
>> wamug@wamug.org.au
>> 
>> To:
>> 
>> Cc:
>> 
>> Sent:
>> Tue, 4 Jun 2019 06:41:45 +0800
>> Subject:
>> Re: MacBook Pro with Wifi signal but no Internet
>> 
>> 
>> Hi Peter,
>> 
>> On Your wife’s MBP try:
>> Edit her Locations in Network Preferences. 
>> In Edit Locations, from the drop-down click the “+” to create a new 
>> Location, name it “Automatic” (any name will do)...
>> The new location will setup new a new default WiFi (and Ethernet and 
>> FireWire) and hopefully will connect to the Internet immediately.
>> 
>> Kind Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>> > On 3 Jun 2019, at 9:19 pm, Peter Crisp  wrote:
>> > 
>> > Hi folks, I have had the issue as noted in the subject line before many 
>> > many times and I have been able to resolve albeit with many different 
>> > methods. 
>> > 
>> > My wife’s MBP 2011 has developed this problem, not surprisingly coincident 
>> > with the OSX update to 10.14.5. 
>> > 
>> > It all started when Jo said she had no sound from the MBA speakers. I did 
>> > the usual settings review and then did a reboot. This resolved the sound 
>> > issue. I can’t recall if this coincided with the update of the OSX too but 
>> > the sound is fixed. But we have no Internet service now. Things I have 
>> > done here:
>> > 
>> > PRAM reset
>> > SMC Reset
>> > Reboot
>> > PRAM reset
>> > SMC Reset
>> > Network reset 
>> > Forget Wifi connection and re-establish
>> > Clear DNS settings, Try the Google 8.8.8.8, try others, back to 10.1.1.1
>> > Renew DHCP licence
>> > Try to connect via a iPhone hotspot (which is accessing internet fine)
>> > 
>> > Is this a 10.14.5 issue? I can’t get to the internet with this MBP to do 
>> > anything about it. 
>> > 
>> > Any clues folks?
>> > 
>> > 
>> > Regards
>> > 
>> > 
>> > Pete
>> > -- The WA Macintosh User Group Mailing List --
>> > Archives - 
>> > Guidelines - 
>> > Settings & Unsubscribe - 
>> > 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 
-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 

Re: MacBook Pro with Wifi signal but no Internet

[Daniel Kerr]

Hi Peter

Also, have you tried restarting the internet/modem/router, just to refresh all 
DNS numbers. Sometimes they can get “locked”, so restarting the modem can 
refresh all of that.
Worth a try as well.

There are also some wireless settings that can be removed from Library - 
Preferences - SystemConfiguration. (Main Library, not the User Library).
But I’d try the modem restart first.

Kind regards
Daniel

 Sent from my iPhone XS 

---
Daniel Kerr
MacWizardry

Phone: 0414 795 960
Email: 
Web:   


**For everything Apple**

NOTE: Any information provided in this email may be my personal opinion and as 
such should be taken accordingly, and may not be the views of MacWizardry. Any 
information provided does not offer or warrant any form of warranty or accept 
liability. It would be appreciated that if any information in this email is to 
be disseminated, distributed or copied, that permission by the author be 
requested.

> On 4 Jun 2019, at 7:46 pm, Ronda Brown  wrote:
> 
> Hi Peter,
> 
> Have you run Wireless Diagnostics on Jo’s MBP?
> 
> Your Mac can use Wireless Diagnostics to perform additional analysis. 
>   • Quit any apps that are open, and connect to your Wi-Fi network, if 
> possible.
>   • Hold down the Option key and choose Open Wireless Diagnostics from 
> the Wi-Fi status menu .
>   • Enter your administrator name and password when prompted.
> Wireless Diagnostics begins analyzing your wireless environment:
> 
> Kind Regards,
> 
> Ronni
> 
>> On 4 Jun 2019, at 8:13 am, petercr...@westnet.com.au wrote:
>> 
>> Hi Ronni, thanks for that one. I had omitted to mention in my list of things 
>> that I had tried that I saw an online tip to try this one. So I did already 
>> try it and sadly it didn't resolve the issue. It does seem after some of 
>> these tests that it pauses momentarily (I am using Safari and select Google 
>> web page to put to the test) before getting the "no internet connection:" 
>> message.  
>> 
>> Will have a calm look at it again tonight, sometimes I feel that in trying 
>> some of these items, it is the order in which they are tried seems to make a 
>> difference, although i am unclear on which order is the right order, the 
>> order from my side seems to be random.
>> 
>> Regards
>> 
>> Pete.
>> 
>> 
>> 
>> - Original Message -
>> From:
>> wamug@wamug.org.au
>> 
>> To:
>> 
>> Cc:
>> 
>> Sent:
>> Tue, 4 Jun 2019 06:41:45 +0800
>> Subject:
>> Re: MacBook Pro with Wifi signal but no Internet
>> 
>> 
>> Hi Peter,
>> 
>> On Your wife’s MBP try:
>> Edit her Locations in Network Preferences. 
>> In Edit Locations, from the drop-down click the “+” to create a new 
>> Location, name it “Automatic” (any name will do)...
>> The new location will setup new a new default WiFi (and Ethernet and 
>> FireWire) and hopefully will connect to the Internet immediately.
>> 
>> Kind Regards,
>> Ronni
>> 
>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>> 
>> 
>> > On 3 Jun 2019, at 9:19 pm, Peter Crisp  wrote:
>> > 
>> > Hi folks, I have had the issue as noted in the subject line before many 
>> > many times and I have been able to resolve albeit with many different 
>> > methods. 
>> > 
>> > My wife’s MBP 2011 has developed this problem, not surprisingly coincident 
>> > with the OSX update to 10.14.5. 
>> > 
>> > It all started when Jo said she had no sound from the MBA speakers. I did 
>> > the usual settings review and then did a reboot. This resolved the sound 
>> > issue. I can’t recall if this coincided with the update of the OSX too but 
>> > the sound is fixed. But we have no Internet service now. Things I have 
>> > done here:
>> > 
>> > PRAM reset
>> > SMC Reset
>> > Reboot
>> > PRAM reset
>> > SMC Reset
>> > Network reset 
>> > Forget Wifi connection and re-establish
>> > Clear DNS settings, Try the Google 8.8.8.8, try others, back to 10.1.1.1
>> > Renew DHCP licence
>> > Try to connect via a iPhone hotspot (which is accessing internet fine)
>> > 
>> > Is this a 10.14.5 issue? I can’t get to the internet with this MBP to do 
>> > anything about it. 
>> > 
>> > Any clues folks?
>> > 
>> > 
>> > Regards
>> > 
>> > 
>> > Pete
>> > -- The WA Macintosh User Group Mailing List --
>> > Archives - 
>> > Guidelines - 
>> > Settings & Unsubscribe - 
>> > 
> 
> 
> -- The WA Macintosh User Group Mailing List --
> Archives - 
> Guidelines - 
> Settings & Unsubscribe - 
> 

-- The WA Macintosh User Group Mailing List --
Archives - 
Guidelines - 
Settings & Unsubscribe - 

Re: MacBook Pro with Wifi signal but no Internet

[Ronda Brown]

Hi Peter,

Have you run Wireless Diagnostics on Jo’s MBP?

Your Mac can use Wireless Diagnostics to perform additional analysis. 
• Quit any apps that are open, and connect to your Wi-Fi network, if 
possible.
• Hold down the Option key and choose Open Wireless Diagnostics from 
the Wi-Fi status menu .
• Enter your administrator name and password when prompted.
Wireless Diagnostics begins analyzing your wireless environment:

Kind Regards,

Ronni

> On 4 Jun 2019, at 8:13 am, petercr...@westnet.com.au wrote:
> 
> Hi Ronni, thanks for that one. I had omitted to mention in my list of things 
> that I had tried that I saw an online tip to try this one. So I did already 
> try it and sadly it didn't resolve the issue. It does seem after some of 
> these tests that it pauses momentarily (I am using Safari and select Google 
> web page to put to the test) before getting the "no internet connection:" 
> message.  
> 
> Will have a calm look at it again tonight, sometimes I feel that in trying 
> some of these items, it is the order in which they are tried seems to make a 
> difference, although i am unclear on which order is the right order, the 
> order from my side seems to be random.
> 
> Regards
> 
> Pete.
> 
> 
> 
> - Original Message -
> From:
> wamug@wamug.org.au
> 
> To:
> 
> Cc:
> 
> Sent:
> Tue, 4 Jun 2019 06:41:45 +0800
> Subject:
> Re: MacBook Pro with Wifi signal but no Internet
> 
> 
> Hi Peter,
> 
> On Your wife’s MBP try:
> Edit her Locations in Network Preferences. 
> In Edit Locations, from the drop-down click the “+” to create a new Location, 
> name it “Automatic” (any name will do)...
> The new location will setup new a new default WiFi (and Ethernet and 
> FireWire) and hopefully will connect to the Internet immediately.
> 
> Kind Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> > On 3 Jun 2019, at 9:19 pm, Peter Crisp  wrote:
> > 
> > Hi folks, I have had the issue as noted in the subject line before many 
> > many times and I have been able to resolve albeit with many different 
> > methods. 
> > 
> > My wife’s MBP 2011 has developed this problem, not surprisingly coincident 
> > with the OSX update to 10.14.5. 
> > 
> > It all started when Jo said she had no sound from the MBA speakers. I did 
> > the usual settings review and then did a reboot. This resolved the sound 
> > issue. I can’t recall if this coincided with the update of the OSX too but 
> > the sound is fixed. But we have no Internet service now. Things I have done 
> > here:
> > 
> > PRAM reset
> > SMC Reset
> > Reboot
> > PRAM reset
> > SMC Reset
> > Network reset 
> > Forget Wifi connection and re-establish
> > Clear DNS settings, Try the Google 8.8.8.8, try others, back to 10.1.1.1
> > Renew DHCP licence
> > Try to connect via a iPhone hotspot (which is accessing internet fine)
> > 
> > Is this a 10.14.5 issue? I can’t get to the internet with this MBP to do 
> > anything about it. 
> > 
> > Any clues folks?
> > 
> > 
> > Regards
> > 
> > 
> > Pete
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Re: All personal Favourite mailboxes greyed out

[Alan Smith]

Hi Ronni

Thanks for your efforts in trying to resolve the issue.

All now seems well on the Mail front - at least, a stable platform has been 
achieved.  But missing content still not restored.  Kind of leaves Migration 
Assistant as the prime suspect in losing the data in the first place.

After the system failure due to apparent no disk space I shut down the iMac.  
The next day I tested it in Safe Mode and all seemed ok.  I restarted in normal 
mode then restored the complete ~/Library/Mail/V6/MailData folder via Time 
Machine to overwrite the modified original.  

This proceeded as expected and imported all available mail.  This was the same 
content as previous import attempts - with a few extras due to the date 
difference between the TM backup and “now”.  It did not create the missing 
mailboxes or restore emails which I assume were in the “On My Mac” section.  I 
left the iMac idle for a few hours to see if the disk space problem recurred.  
No problems.

I created new mailboxes "On My Mac” and now use the toolbar icon “Move to…” to 
move wanted mail from the inbox.  My previous method over the years was to drag 
mail I wanted to keep from the Inbox to the appropriate mailbox alias in the 
Favourites bar.  Probably not a significant change.

Kind Regards.
Alan


> On 4 Jun 2019, at 8:10 am, Ronni Brown  wrote:
> 
> Hi Allan,
> 
> Sounds like a mess has been made of the transfer of all your data over to 
> this new iMac. Best to get someone in to look at it so as to not make it 
> worse.  
> This mess can’t be fixed via email.
> 
> Kind Regards,
> Ronni
> 
>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
> 
> 
> On 31 May 2019, at 8:40 pm, Alan Smith  > wrote:
> 
>> Hi Ronni
>> 
>> Not my day No1.  I meant to reply to your latest email, but my fat finger on 
>> my iPad touched the trash button instead of the reply button. Hence this 
>> earlier email.
>> 
>> NOT my day. I went to the iMac to reply to you: Mail is now dead - or 
>> perhaps it is the computer.  I get a message “Mail cannot save information 
>> about your mailboxes because there isn’t enough space in your home folder.  
>> Quit Mail and delete any file you don’t need. Then open mail again.”
>> 
>> The iMac is 10 days old. Capacity is 1.03 TB. Apps = 10 GB, Library = 5 GB, 
>> System = 12 GB, Users = 87 GB.  Macintosh HD shows 117 GB used BUT 1.52 GB 
>> available!
>> 
>> Now I have a system alert - run out of application memory.  Had to switch 
>> off main power switch as mouse not responding.
>> 
>> Regards
>> Alan
>> Sent from my iPad
>> 
>> On 30 May 2019, at 8:10 pm, Ronni Brown > > wrote:
>> 
>>> Hi Alan,
>>> 
>>> You mentioned in your original post to the list that:
> I Used Migration Assistant to copy all data from Time Machine. The backup 
> has been erased.
>>> And the original iMac hard drive has been erased as well.
>>> If that is the case you don’t have a ‘backup’ that you can use to restore 
>>> the original Mail Mailboxes & their messages from.
>>> 
>>> Kind Regards,
>>> Ronni
>>> 
>>>  Ronni Brown’s iPad Pro 12.9-inch 256GB 
>>> 
>>> 
>>> On 30 May 2019, at 6:24 pm, Alan Smith >> > wrote:
>>> 
 Hello Ronni
 
 Thank you for your comments and suggestions.
 
 To clarify the problem, all four mail accounts are OK and appear in the 
 Mail Sidebar, with their respective sub folders Sent, Spam and Trash.  All 
 accounts are online.  Missing from the Sidebar are previously created 
 Mailboxes such as Personal, Financials, Bills, etc.  Most of these 
 mailboxes had sub folders, eg the Bills mailbox had Water, Gas, 
 Electricity etc.  I don’t recall having any active Smart Mailboxes.
 
 It seems the actual original mailboxes and their content have gone.  Yes, 
 I can drag a greyed out mailbox off the bar and it disappears.  Yes, I can 
 create a new mailbox to display in the sidebar and can then drag a copy to 
 the bar. 
 
 Web blog sites that suggest that missing emails can be recovered seem to 
 be promoting commercial software without giving anything more specific 
 about how to do a recovery!  
 
 I have one untested Time Machine backup. The original iMac had its disk 
 erased and macOS reinstalled and is no longer available.  I have the use 
 of a very unstable MacBook Air that might accept selective restoration 
 from Time Machine.  Do you think this is worth trying?  Or just accept 
 that the emails cannot be recovered.
 
 Cheers
 Alan
 
 
 
> On 29 May 2019, at 4:42 pm, Ronda Brown  > wrote:
> 
> Hello Alan,
> 
> My replies in Situ below in colour:
> Before attempting any of my suggestions below, I would suggest you backup 
> first.
> 
>> On 26 May 2019, at 12:24 pm, Alan Smith > > wrote:
>> 
>> All personal mailboxes