Re: [WAMUG] Mac mini
G’day The modem connects to my iMac my MacBook Air and 2 iPhones and smart tv so I think it’s a problem with the Mac mini. Regards Bill On Thu, Dec 8, 2022 at 16:02 Neil Houghton via WAMUG <[1]wa...@lists.wamug.org.au> wrote: Thanks for the update, Bill - glad you have now got your date & time setup. Since you first mentioned you were doing this to use iView, I guess using your phone hotspot is not a long term solution unless you have a huge data allowance on your mobile plan - so you need to get connected to the NBN via that Telstra modem! As I mentioned before, this is really a two part problem: 1. Making sure that the Telstra modem is correctly accessing the internet. 2. Connecting your Mac mini to the modem. * Your reply indicates that point 2) is definitely a problem (your wifi symbol is greyed out). * This maybe the only problem, but you have not indicated if you have confirmed that 1) is not also a problem – have you got any other device connected to the internet (and working) via this modem? There are various approaches you could take to narrow down and address the problem, but one way is just to try and reset everything and see how you go – so you might take this approach: 1. Switch off your Telstra modem. 2. Turn off wifi on your Mac mini 3. Restart you Mac mini 4. Turn your Telstra modem back on 5. Go have a cup of tea and allow plenty off time for your modem to reboot/reset/connect to the NBN etc. 6. Go to the Mac mini, turn wifi back on and make sure that it is connecting to the right wifi network (your Telstra modem) 7. Assuming that you have successfully connected to the correct wifi network – confirm your internet connection is working OK for Safari and for Mail (assuming you have mail setup on this machine) If all the above goes OK – you should be good to go with iview! If you are still having problems, report back with details of what went wrong & when. HTH Cheers Neil -Original Message- From: WAMUG <[2]wamug-boun...@lists.wamug.org.au> on behalf of Juliet Kitson via WAMUG <[3]wa...@lists.wamug.org.au> Reply-To: WAMUG <[4]wa...@lists.wamug.org.au> Date: Wednesday, 07 December 2022 at 19:21 To: WAMUG <[5]wa...@lists.wamug.org.au> Cc: Juliet Kitson <[6]billand...@gmail.com> Subject: Re: [WAMUG] Mac mini Hello All, It's all down to memory loss when I first started using this mini it was not going to go online so instead of giving a password I just hit enter, then when switched on today a password was requested to setup time etc., I forgot that my password was nothing so I finally got everything ready to setup but could not connect to internet. Checked in system preferences indicated that I was connected to my network but the wifi symbol at top of screen was blanked out, after a lot of thought tried to connect via hotspot on my phone and got connected but I still can't connect via my telstra modem. End of long story showing what happens when you get to 83 and start to forget things, Thanks for all the help offered. Regards Bill & Juliet PS I now live in Victoria. On Wed, Dec 7, 2022 at 6:05 PM Neil Houghton via WAMUG <[1][7]wa...@lists.wamug.org.au> wrote: Hi Bill, Let's try & clarify your exact problem. From your replies I understand that you do not actually have a password to login - but some sort of network problem which is stopping you from changing/setting the date/time - is that right? To further clarify just what is happening: Can you open system preferences? If so - go to the Users and groups pane - are you logged in as the only user? Can you confirm you have admin privileges Assuming that you are logged in as an administrator, go to the Date & Time pane and the Date & Time tab - I assume the check box is ticked to "Set date and time automatically" and a suitable time server is selected. Eg Apple asia([2][8]time.asia.apple.com? Assuming this is
Re: [WAMUG] Mac mini
Thanks for the update, Bill - glad you have now got your date & time setup. Since you first mentioned you were doing this to use iView, I guess using your phone hotspot is not a long term solution unless you have a huge data allowance on your mobile plan - so you need to get connected to the NBN via that Telstra modem! As I mentioned before, this is really a two part problem: 1. Making sure that the Telstra modem is correctly accessing the internet. 2. Connecting your Mac mini to the modem. * Your reply indicates that point 2) is definitely a problem (your wifi symbol is greyed out). * This maybe the only problem, but you have not indicated if you have confirmed that 1) is not also a problem – have you got any other device connected to the internet (and working) via this modem? There are various approaches you could take to narrow down and address the problem, but one way is just to try and reset everything and see how you go – so you might take this approach: 1. Switch off your Telstra modem. 2. Turn off wifi on your Mac mini 3. Restart you Mac mini 4. Turn your Telstra modem back on 5. Go have a cup of tea and allow plenty off time for your modem to reboot/reset/connect to the NBN etc. 6. Go to the Mac mini, turn wifi back on and make sure that it is connecting to the right wifi network (your Telstra modem) 7. Assuming that you have successfully connected to the correct wifi network – confirm your internet connection is working OK for Safari and for Mail (assuming you have mail setup on this machine) If all the above goes OK – you should be good to go with iview! If you are still having problems, report back with details of what went wrong & when. HTH Cheers Neil -Original Message- From: WAMUG on behalf of Juliet Kitson via WAMUG Reply-To: WAMUG Date: Wednesday, 07 December 2022 at 19:21 To: WAMUG Cc: Juliet Kitson Subject: Re: [WAMUG] Mac mini Hello All, It's all down to memory loss when I first started using this mini it was not going to go online so instead of giving a password I just hit enter, then when switched on today a password was requested to setup time etc., I forgot that my password was nothing so I finally got everything ready to setup but could not connect to internet. Checked in system preferences indicated that I was connected to my network but the wifi symbol at top of screen was blanked out, after a lot of thought tried to connect via hotspot on my phone and got connected but I still can't connect via my telstra modem. End of long story showing what happens when you get to 83 and start to forget things, Thanks for all the help offered. Regards Bill & Juliet PS I now live in Victoria. On Wed, Dec 7, 2022 at 6:05 PM Neil Houghton via WAMUG <[1]wa...@lists.wamug.org.au> wrote: Hi Bill, Let's try & clarify your exact problem. From your replies I understand that you do not actually have a password to login - but some sort of network problem which is stopping you from changing/setting the date/time - is that right? To further clarify just what is happening: Can you open system preferences? If so - go to the Users and groups pane - are you logged in as the only user? Can you confirm you have admin privileges Assuming that you are logged in as an administrator, go to the Date & Time pane and the Date & Time tab - I assume the check box is ticked to "Set date and time automatically" and a suitable time server is selected. Eg Apple asia([2]time.asia.apple.com? Assuming this is all OK, your problem seems to be that you do not have the internet connection to allow the time server to automatically set the system time. We need to narrow down the problem: Is your NBN modem correctly connected to the Internet - do you have any other devices currently connected to the Internet via this modem? Ipad, laptop, other computer, smart TV etc. If some other device is accessing the Internet with no problem through the same modem then that should prove that this is not the problem. How is your computer connected to the NBN? Go to the network pane of system preferences and check. Are you connected via wifi or internet? Select the mode that is showing as connected and it should give further details under Status:
Re: [WAMUG] Mac mini
Hello All, It's all down to memory loss when I first started using this mini it was not going to go online so instead of giving a password I just hit enter, then when switched on today a password was requested to setup time etc., I forgot that my password was nothing so I finally got everything ready to setup but could not connect to internet. Checked in system preferences indicated that I was connected to my network but the wifi symbol at top of screen was blanked out, after a lot of thought tried to connect via hotspot on my phone and got connected but I still can't connect via my telstra modem. End of long story showing what happens when you get to 83 and start to forget things, Thanks for all the help offered. Regards Bill & Juliet PS I now live in Victoria. On Wed, Dec 7, 2022 at 6:05 PM Neil Houghton via WAMUG <[1]wa...@lists.wamug.org.au> wrote: Hi Bill, Let's try & clarify your exact problem. From your replies I understand that you do not actually have a password to login - but some sort of network problem which is stopping you from changing/setting the date/time - is that right? To further clarify just what is happening: Can you open system preferences? If so - go to the Users and groups pane - are you logged in as the only user? Can you confirm you have admin privileges Assuming that you are logged in as an administrator, go to the Date & Time pane and the Date & Time tab - I assume the check box is ticked to "Set date and time automatically" and a suitable time server is selected. Eg Apple asia([2]time.asia.apple.com? Assuming this is all OK, your problem seems to be that you do not have the internet connection to allow the time server to automatically set the system time. We need to narrow down the problem: Is your NBN modem correctly connected to the Internet - do you have any other devices currently connected to the Internet via this modem? Ipad, laptop, other computer, smart TV etc. If some other device is accessing the Internet with no problem through the same modem then that should prove that this is not the problem. How is your computer connected to the NBN? Go to the network pane of system preferences and check. Are you connected via wifi or internet? Select the mode that is showing as connected and it should give further details under Status: connected. Assuming that you are connected via wifi (the most common setup) try turning wifi OFF and then back ON again - I sometimes find this helps when things are playing up. If this has not worked and you had no other device confirming that the NBN internet connection was OK you could try switching OFF the NBN modem, leaving a few minutes and then switching it back ON again - it then might take a few minutes to boot up and go through its connection procedures. If you do this, you may also need to repeat the wifi disconnect/reconnect thing. I sometimes find that internet connections can get confused - I don't normally have problems with my computers but my old SAMSUNG smart TV often seems to lose connection and requires various steps (including switching the TV OFF/ON) before it can reconnect! Let us know how all this goes and the answers to questions above! HTH Cheers Neil -Original Message- From: WAMUG <[3]wamug-boun...@lists.wamug.org.au> on behalf of Juliet Kitson via WAMUG <[4]wa...@lists.wamug.org.au> Reply-To: WAMUG <[5]wa...@lists.wamug.org.au> Date: Wednesday, 07 December 2022 at 11:32 To: WAMUG <[6]wa...@lists.wamug.org.au> Cc: Juliet Kitson <[7]billand...@gmail.com> Subject: Re: [WAMUG] Mac mini Thanks again when I first fired up just hit enter so no passé word so no problem but can’t change time and date as I can’t connect to internet even system settings indicate I am connected On Wed, Dec 7, 2022 at 14:27 Peter Crisp via WAMUG <[1][8]wa...@lists.wamug.org.au> wrote: AH, I see your problem now - so it is the Apple account login password you don't have. Sorry I went down the wrong burrow. I actually don't know how to recover the Apple Password if it becomes lost. I hope someone else here can help - I'd like to know too. I suppose a call to Apple Help may get you along the way to success but if you're outside of the Apple Care date not sure if they'll help. Kind Regards Peter Crisp - Original Message - From: "WAMUG" <[2][9]wa...@lists.wamug.org.au> To:
