Entourage problem
I recently passed my old (and loved) iMac to my daughter and she set up her four email accounts in Entourage. OS 10.4.11 Now when she checks for new mail the following message crops up, but only for one email account. The server for account .. returned the error Your mailbox is already locked. Your username, password or security setting may be incorrect. Would you like to try re-entering your password? We re-enter it correctly but the message comes back. The settings are exactly the same for the other email accounts but only this one gives the error message. What does mailbox already locked mean? I can't find anything checked in the Security preferences or anything else about Security settings. Any help would be appreciated. Lloyd -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Entourage problem
On 08/09/2010, at 4:29 PM, Lloyd White wrote: I recently passed my old (and loved) iMac to my daughter and she set up her four email accounts in Entourage. OS 10.4.11 Now when she checks for new mail the following message crops up, but only for one email account. The server for account .. returned the error Your mailbox is already locked. Your username, password or security setting may be incorrect. Would you like to try re-entering your password? We re-enter it correctly but the message comes back. The settings are exactly the same for the other email accounts but only this one gives the error message. What does mailbox already locked mean? I can't find anything checked in the Security preferences or anything else about Security settings. Any help would be appreciated. Lloyd Hi Lloyd, This error message appears most to people who access their email from two locations, or a personal computer and a mobile phone or data device. Like the queue line at the post office, only one request for email may be handled at the same time. If both your computer and phone attempt to retrieve your mail (or a copy of your mail as noted above), the second one will get a LOCKED error. This error usually resets itself and allows the second device to check mail a moment later. If you get this error a lot, consider adjusting the POP mail check times to different settings, so both devices are not always requesting mail at the exact same time intervals. In your Daughter's case, the server is saying that the mailbox is locked. This is either a temporary server malfunction, or else she is checking her mail too frequently, causing the mailbox to 'hang'. The checking interval should not be shorter than 5 minutes. Cheers, Ronni 17 MacBook Pro Intel Core i7 2.66GHz / 4GB / 1067 MHz DDR3 / 500GB Serial ATA Drive @ 7200rpm OS X 10.6.3 Snow Leopard Windows 7 Ultimate (under sufferance) -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Entourage problem
Hi Lloyd If it's who I think it is, that's happened before with her email accounts. (which I'd worked on before to fix) :o) As Ronni has mentioned it's when the Mailbox is being accessed too quickly, or two things (accounts or devices) trying to access it at the same time. It then gets locked from the Server end. Need to wait for it to unlock or ensure two email accounts aren't accessing the same mailbox. Kind Regards Daniel Sent from my iPhone --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel @ macwizardry.com.au Web: http://www.macwizardry.com.au **For everything Macintosh** On 8/9/10 4:29 PM, Lloyd White lloydwh...@iinet.net.au wrote: I recently passed my old (and loved) iMac to my daughter and she set up her four email accounts in Entourage. OS 10.4.11 Now when she checks for new mail the following message crops up, but only for one email account. The server for account .. returned the error Your mailbox is already locked. Your username, password or security setting may be incorrect. Would you like to try re-entering your password? We re-enter it correctly but the message comes back. The settings are exactly the same for the other email accounts but only this one gives the error message. What does mailbox already locked mean? I can't find anything checked in the Security preferences or anything else about Security settings. Any help would be appreciated. Lloyd -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Entourage problem
Thanks Ronni and Daniel, for your quick and learned responses. These are good suggestions and we will try quitting Entourage from the other laptop before accessing emails from the iMac. Not sure if her iPhone or iPad are also trying to access the email. I wonder why the other three email accounts are not producing the same error as they are all on the laptop and the iMac. One of life's mysteries Lloyd Hi Lloyd If it's who I think it is, that's happened before with her email accounts. (which I'd worked on before to fix) :o) As Ronni has mentioned it's when the Mailbox is being accessed too quickly, or two things (accounts or devices) trying to access it at the same time. It then gets locked from the Server end. Need to wait for it to unlock or ensure two email accounts aren't accessing the same mailbox. Kind Regards Daniel Sent from my iPhone --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel @ macwizardry.com.au Web: http://www.macwizardry.com.au **For everything Macintosh** On 8/9/10 4:29 PM, Lloyd White lloydwh...@iinet.net.au wrote: I recently passed my old (and loved) iMac to my daughter and she set up her four email accounts in Entourage. OS 10.4.11 Now when she checks for new mail the following message crops up, but only for one email account. The server for account .. returned the error Your mailbox is already locked. Your username, password or security setting may be incorrect. Would you like to try re-entering your password? We re-enter it correctly but the message comes back. The settings are exactly the same for the other email accounts but only this one gives the error message. What does mailbox already locked mean? I can't find anything checked in the Security preferences or anything else about Security settings. Any help would be appreciated. Lloyd -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au Lloyd White 22 Challenger Parade City Beach Western Australia 6015 Ph: and Fax: +61893858174 (08) 9385 8174 Skype: lloyd_white Email: lloydwh...@iinet.net.au Write a Winning Job Application 4th Edition. http://lloydwhite.iinet.net.au/ -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Re: Entourage problem
iphones lock out mailboxes for some ridiculous length of time after popping. Best if the iphone is set to get mail to set it to manual, turn push or automatic setting off. On 08/09/2010, at 5:48 PM, Lloyd White wrote: Thanks Ronni and Daniel, for your quick and learned responses. These are good suggestions and we will try quitting Entourage from the other laptop before accessing emails from the iMac. Not sure if her iPhone or iPad are also trying to access the email. I wonder why the other three email accounts are not producing the same error as they are all on the laptop and the iMac. One of life's mysteries Lloyd Hi Lloyd If it's who I think it is, that's happened before with her email accounts. (which I'd worked on before to fix) :o) As Ronni has mentioned it's when the Mailbox is being accessed too quickly, or two things (accounts or devices) trying to access it at the same time. It then gets locked from the Server end. Need to wait for it to unlock or ensure two email accounts aren't accessing the same mailbox. Kind Regards Daniel Sent from my iPhone --- Daniel Kerr MacWizardry Phone: 0414 795 960 Email: daniel @ macwizardry.com.au Web: http://www.macwizardry.com.au **For everything Macintosh** On 8/9/10 4:29 PM, Lloyd White lloydwh...@iinet.net.au wrote: I recently passed my old (and loved) iMac to my daughter and she set up her four email accounts in Entourage. OS 10.4.11 Now when she checks for new mail the following message crops up, but only for one email account. The server for account .. returned the error Your mailbox is already locked. Your username, password or security setting may be incorrect. Would you like to try re-entering your password? We re-enter it correctly but the message comes back. The settings are exactly the same for the other email accounts but only this one gives the error message. What does mailbox already locked mean? I can't find anything checked in the Security preferences or anything else about Security settings. Any help would be appreciated. Lloyd -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au Lloyd White 22 Challenger Parade City Beach Western Australia 6015 Ph: and Fax: +61893858174 (08) 9385 8174 Skype: lloyd_white Email: lloydwh...@iinet.net.au Write a Winning Job Application 4th Edition. http://lloydwhite.iinet.net.au/ -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
Entourage problem
Hi all, I am using the v12.1.1 of Entourage 2008. I have been getting an error about one of my rules (saying it can't find a folder). When I go to ToolsRules... The rule is no longer listed there (although the other ones are). Has anyone seen this before? Does anyone have any suggestions? Thanks, Andrew -- The WA Macintosh User Group Mailing List -- Archives - http://www.wamug.org.au/mailinglist/archives.shtml Guidelines - http://www.wamug.org.au/mailinglist/guidelines.shtml Unsubscribe - mailto:wamug-unsubscr...@wamug.org.au
